customer service
TRANSCRIPT
Love For Your Brother & Sister What You Love For
Yourself
Exploring the Islamic Model Of Customer Service
Why?
• Do You Believe?• Protect Your Amanah• Our Character • Opportunities for Jannat
What is Customer Service
• Customer Service or Customer Engagement?– Listening or Active Listening?• Paraphrase or Summarize, Check for Understanding
– Walmart Response or Whole Foods Response• Show them that you care
– Volunteer or a Host?• Customer or a Guest?
– Language• I’m sorry vs. I understand vs. I can see how...
What does “Islamic” Customer Service Sound Like? Look Like? Feel Like?
• Start with the Islamic Greeting• Speak with terms of respect• Service with a Smile• Saying ‘Thank You’• Showing Patience• Treat each person as if they are your own
family member
The Two Sides of Customer Service
Retention
• Treat your customers better than you treat yourself
• Treat your employees better than you treat your customers
Being a Leader vs. Being the Boss
Let’s See What We Can Do!
1. Create groups of 5-6 people or less. Try to work with someone you don’t know.
2. Pick a scenario from the basket3. Create a SHORT 2-minute video demonstrating
the wrong way and then the right way on how to handle your scenario
4. Upload to YouTube.com– Login: [email protected]– Password: loveservice