CUSTOMER SERVICE REPRESENTATIVE Shipping & Receiving Clerk / Dispatcher / Inside Sales Hard-working, responsible, versatile, efficient, and a creative problem-solver w ith 25+ years of experience in warehousing, inventory control, and shipping and receiving. First level supervisor and sales trainer experienced. Enjoy customer service-internal and external-including dispatching, training staff and improvin g trucking routes. Qualifications * 25 years experience in hands-on and supervisory warehousing, inventory & shipp ing * 6 years as Customer Service Rep with zero complaints from customers * 5 years as Trainer for sales staff Skills * Computer literate: MS Word, MS Excel, internet searches * Shipping: UPS shipping program utilization * Order and quotation program: silicalite * Import/export paperwork familiarity, especially dealing with Canadian companie s * Rapid ability to learn new skills and procedures EMPLOYMENT HISTORY Customer Service Representative, Dispatcher: AppleOne Feb 2010-Present Working as temp to hire. Driver Supervisor, Inside Sales: Western States Glass Corporation Aug. 1997-Oct. 2009 Ensured that customer orders were processed and delivered by trucks in a timely manner. Initiated improved trucking routes to meet customer special orders. Expedited or ders in coordination with the production department. Managed special orders that required maximum care. Operated the VanSebille operating system. Wrote reports for Branch Manager, hand led memos and analysis on drivers attendance, sales for the month and other duti es therein. Worked up spread sheets as needed. Result: Inside sales: Set a new company record for one-day sales: 273 orders and over 1500 line items per day. Driver Supervi sor: (1) Eliminated excess overtim e for drivers whose routes were too far out; (2) Satisfied customers with specia l requirements, providing extra care for their deliveries; (3) Designed a more e fficient numeric system for routes. Customer Service Representative, Pacific Coast Warehouse Company May 1992-Aug. 1997 Managed 8 accounts. Updated and processed orders through computer data entry. Da ily maintained strong relations with customers through frequent, responsive comm unication. Managed inventory. Operated SAP for Shell Oil Company and various other company's operating systems . When asked handled inventory spread sheets for customers and reports and analy sis. Result: Large customers Occidental Chemical and Olin Pool Chemical remained clie nts. . Education, Languages, Awards * A.A., Business Administration, Ohlone College, Fremont, CA * Outstanding Young Man Of America, 1982, U.S. Jaycees * Spanish : read, write, and speak eno ugh to be understood Memberships * California State Commissioner Clan Campbell Society (NA) * Member, Caledonia Club of San Francisco
