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Sample Customer Service Resume Example

The Sample Customer Service Resume Example is one of the best

documented resumes for the customer service job profile. This sample

resume will help you understand the different factors essential for

composing a job wining resume. If you are a customer care executive or a

fresher opting for this job, this resume sample will help you in drafting your

resume.

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service-resume-example/

Generically, there are several factors like the formatting, fonts, font size, etc. essential

to understand while writing a resume. However, what the more important aspects

essential for writing an employer friendly resume includes your customer service

objective statement, skills set, experience and the educational qualifications.

If you are an experienced candidate, you are quite aware of the skills and job

responsibilities of a customer service representative. However, awareness is not enough

when it comes to your resume. You must be able to pitch them properly in order to grab

the attention of the recruiter.

Now for non-experienced candidates let’s first understand the job responsibilities and

skills of a customer service executive.

Job Description of a Customer Service Representative

The sole responsibility of a customer service representative is to interact with the

customers, understand their issues, take down their requests, provide them appropriate

solutions, etc. Today, each and every industry requires a team of customer service

executive to ensure that their brand meets customer satisfaction. Following are some of

the in-detail responsibilities of this job profile:

Welcome, greet and interact with the clients/customers personally or over the

telephone and guide them of their requirements

Understand buyer requirements, complaints or requests and provide them

appropriate guidance over the subject

Generate and maintain records of the customer enquiries

Keep track of company policy changes or new product launches and provide

accurate information to the clients/buyers

Skills and Proficiencies of a Customer Service Representative

One of the most essential skills of a customer service executive is efficient

communication skills. The executive must be extremely fluent, clear and with knowledge

of proper pronunciation. Let’s now see what are the other important skills and

proficiencies required for this job profile.

Excellent verbal and written communication skills

Ample patience and ability to listen and understand the problems

Impeccable product and market knowledge

Extreme problem solving skills

Effective documentation skills and ability to generate and maintain records

Outstanding multi-tasking abilities

Ability to resolve conflicts smartly

CUSTOMER SERVICE RESUME SAMPLE

RICHARD M. SMITH

62 Deer Haven Drive, Easley, SC 29640

864-306-7333

richard.smith@example.com

SUMMARY

Customer Service Executive with 5+ years of professional experience looking for a job

where my extensive communication skills and account keeping activities can be utilized

at its core.

SKILLS & PROFICIENCIES

5+ years of core experience in customer service and sales support

Excellent verbal as well as written communication skills

High patience levels and ability to listen to customers for a longer duration

Ability to analyze the customer problems efficiently

Excellent in grasping company details and related market proceedings

Proven skills in resolving conflicts

Expert in grasping new company trends, products and policy changes

Effective documentation skills and ability to generate and maintain records

On hand experience in utilizing several computer software

PROFESSIONAL EXPERIENCE

Customer Service Executive

Smart Banking Services, Easley, SC

2011 – Present

Responsibilities:

Receive telephonic calls and manage high-volume workload

Resolving over 500 enquiries over a week consistently

Meet performance benchmarks in areas of speed, accuracy and volume

Perform consistent performances thus helping company attain highest customer

service ratings

Received appreciations for exceptional communication skills, patience, listening

skills and problem resolutions

Provide on-call training to the new staff

Retail Sales Associate

Morphy’s Co-op, Easley, SC

2010 – 2011

Responsibilities:

Studying the customer buying habits and order merchandise accordingly

Communicate with customer personally to understand their reviews and

complaints

Generate reports on the customer surveys and send them to the sales managers

Partner with local stores and businesses to promote the products thus increasing

sales

EDUCATIONAL QUALIFICATIONS

Bachelor in Arts, English Specialization, University of Easley – 2010

PERSONAL INFORMATION

Name: Richard M. Smith

Date of Birth: Jan 5, 1988

Gender: Male

Marital Status: Single

Nationality: American

Hope the above Customer Service resume sample helps you in understanding the

minute details to be considered while drafting your resume. You can even use this

sample resume for drafting your own resume by making necessary changes in it.

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