customer sevice manager or trainer

8/6/2019 Customer Sevice MAnager or Trainer

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Chris Kavasilas163-62 22nd Avenue, Whitestone, NY 11357

Home: 718-352-0426, Cell: 917-509-0842Email: [email protected] , LinkedIn URL: http://www.linkedin.com/in/chrisk

avasilas

Customer Service Manager- Specializing in Effective Service DeliveryCustomer Service Manager with extensive experience in managing teams, client interactions and applyingproven problem-solving techniques successfully in a variety of settings. Effective oral and writtencommunications skills complement leadership ability and interaction with all levels of senior management.

Professional ExperienceU.T.O.G. Two-Way Radio, Inc. Long Island City, NY 09/2008 - Present

Accounts Receivable Client Relationship Manager 06/2010 - Present

Manage a portfolio of over 500 corporate accounts. Contact customers on an"as needed" basis as it pertains to

outstanding invoices. Utilize various methods of communication to answer questions and expedite the collection

of outstanding balances. Visit corporate clients to collect payments and gauge service delivery in order

to meet and exceed service delivery expectations. Address delinquent payment issues and effectively assistclients to return to current payment status by serving as liaison between c

lient and A/R Manager. Handle clientobjections related to travel experiences and offered solutions to client's

satisfaction, saving $120,000 annuallyfrom leaving the company. This produced a weekly average collection of $30,

000.

Client Relationship Manager 09/2008-06/2010Managed and serviced a portfolio of over 100 corporate accounts dealing wit

h a range of issues which includedinvoice disputes, requests for copies of vouchers, event planning, new client

account referrals and supplies. Acquired new accounts through cold calling, canvassing, and direct mailing. Handled client objections related to travel experiences and offered solutions to client's satisfaction, saving $120,000 annually from leaving the company. This produced a weekly average collection of $10,000 in outstanding receivables. Promoted to Accounts Receivable Client Manager in June,2010.

Kiran Analytics San Diego, CA 05/2008 - 09/2008Consultant

Participated in a branch efficiency study for Bank of America during this assignment. This entailed observing the staffsof B of A branches in Victorville and Long Beach, California. Observed daily activity in pre-determined time intervals

and recorded it in order to be presented to bank's Senior Management. These werebased on branch roster sizes, withthe highest roster's size totaling fourteen employees. Gained support of branch's personnel in order to collect data assmoothly and effectively as possible without disrupting the flow of the branch'sdaily activities.

Venturi Staffing New York, NY 08/2007 - 02/2008Service Center Manager, Accounts Payable Department

Managed a team of five service representatives in a call-center environment


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for this assignment atColumbia University. Conducted periodic team meetings to reinforce the sign

ificance of proper phone etiquette towards vendors. Tracked payments in order tohandle inquiries in a timely fashion. Provided training to newly-hired employees to acclimate them to the office environment. Conducted investigations pertaining to fraudulent activity to prevent losses to the University. This resulted ina loss prevention involving four checks totaling $38,000.Millennium bcpbank Astoria, NY 02/2006 - 02/2007Assistant Vice President / Branch Manager

Oversaw a staff of six employees in a retail community bank branch. Responsible for maintaining a cash vault within the limits set forth by Branch Administration. Maintained a consistent Top 5 ranking in cross-sell ratios for most products and services sold to new customers. Coached and trained entire branch staffto look for sales opportunities to increase branch's revenue. Distributed literature to local businesses and residents to increase bank's exposure. Participated in local community business groups such as Kiwanis to maintain a strong community presence.North Fork Bank Long Island City, NY 11/2002 - 02/2006Assistant Vice President / Branch ManagerSupervised branch staffs of up to fourteen employees in local Queens branches

. Increased branch deposits by 100% through various business development methods

. Worked with local police and community leaders to restore community faith in one local branch after shooting incident. This led to branch's increase in deposits by over $2 million within one year. Played a major role in eight branches achieving their C.R.A. goals, adding over $40,000 to the region's bonus pool. Administered proper discipline to employees whose behaviors went against company policy.

JP Morgan Chase Bank New York, NY 01/2000 - 04/2002Assistant Treasurer / Direct Sales OfficerFormed working partnerships between business account prospects and Business R

elationship Managers in 60 branches throughout Manhattan to achieve goals in cat

egories such as revenue, deposits, credit and merchant service relationships. Worked closely with Lead Generation Department staff to make appointments with business prospects. Trained branch employees to look for opportunities to refer clients to Business Banking division. Consistently acquired new banking relationship dollars in excess of $10 million on an annual basis

J. Juliano & Associates Dix Hills, NY 01/1999 - 12/1999ConsultantConducted process re-engineering study for The Equitable financial services c

ompany in Midtown Manhattan through boutique management consulting firm. Workedwith mailroom and other department staff to improve the company's operating efficiency. Designed and implemented new order-entry spreadsheets, which served as an aid for Registered Representatives. Established new procedures in processing i

ncoming mail, reducing errors by 35%.

The Chase Manhattan Bank New York, NY 10/1997 - 01/1999Sales Team Acquisitions RepresentativeAcquired 350 new households for Select Direct division, worth over $8 million

in new balances to this high-end department. Supported selling efforts of Relationship Managers consistently throughout the bank. Trained employees from twenty branches in southern Nassau County to meet and exceed revenue sales targets.Recognized for exceptional work performance on seven separate occasions.


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Citibank, N.A. Astoria, NY 11/1994 - 10/1997Assistant Manager / Personal BankerMaintained positive client relations by meeting and exceeding service deliver

y expectations. Participated as a member of an ethnic (Hellenic) initiative in order to attract more customers and their balances to the bank. Created product promotions to draw new customers into the branch. This resulted in a return ratioof nearly 20-to-1 in revenue generated against expenses for the branch. Problem-solved a wide array of banking and service issues for the branch's clients. Effectively used bi-lingual Greek/English language skills to deal with branch's customer base.

Atlantic Bank of New York New York, NY 08/1988 - 11/1994Customer Service RepresentativeOpened new accounts for new and existing clients. Offered add-on products and

services during sales transactions. Consistently exceeded cross-sell ratio goalof 2.00. Stood as the only branch platform representative to receive a bonus every month during Atlantic Bank's Cash Award program. Delivered excellent serviceto clients in multiple departments and branches in Queens, Manhattan and the TeleBanking Center.

Community ExperienceRichmond Hill High School Richmond Hill, NY 03/03 - 02/06Classroom Instructor

Coordinated schedules and classroom pairings between branch managers and faculty to execute classroom instruction. Taught classroom subject material as required by Dept. of Education curriculum standards. Educated juniors and seniors about the value of money and the importance of budgeting.

St. John's University Jamaica, NY 09/90 - PresentMentor and Seminar Facilitator

Counsel college seniors and MBA candidates on making transition to the workforce. Build confidence and offer guidance in career selection and job search preparation techniques. Present seminars on Career Management and Networking to groups of between 35 and 80 students. Offer perspectives based on personal experience as a guide.

EducationFordham University, New York, NY MBA in Management Science

1996St. John's University, Jamaica, NY BS in Business Management

1987Fluent in Greek and Spanish Languages

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customer sevice manager or trainer

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