customer success driven by sales
DESCRIPTION
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![Page 2: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/2.jpg)
What is Customer Success?
•Usage
•Churn
•Success
![Page 3: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/3.jpg)
Qualifying for fit
Pre-Sale
![Page 4: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/4.jpg)
Qualifying for risks
Pre-Sale
![Page 5: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/5.jpg)
Setting the right expectations
Pre-Sale
![Page 6: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/6.jpg)
Selling the on-boarding experience
Pre-Sale
![Page 7: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/7.jpg)
Push for contract or prepaid
Pre / Post Sale
![Page 8: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/8.jpg)
Up-sell / Referrals
Post Sale
![Page 9: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/9.jpg)
Turning problems into opportunities
Post Sale
![Page 10: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/10.jpg)
Address Root Cause
Post Churn
![Page 11: Customer Success Driven by Sales](https://reader030.vdocuments.net/reader030/viewer/2022020306/547db5685906b592718b45ac/html5/thumbnails/11.jpg)
Selling the value of extra attention
Post Churn