customer touchpoints

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Shane Morris

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Page 1: Customer Touchpoints
Page 2: Customer Touchpoints

Customer Touch-Points

Dave GloverShane Morris

Page 3: Customer Touchpoints

office

Customer Touch-Points

homedevices web

RichReach

social

Internet Explorer

Windows Phone

Media Centre Windows 7 Surface

Page 4: Customer Touchpoints

Internet Explorer 8

• Accelerators– http://drive.com.au/activities

• Web Slices– http://graysonline.com

• Visual Search– http://graysonline.com

Page 5: Customer Touchpoints

Live Messenger

• http://dolly.ninemsn.com.au/

Page 6: Customer Touchpoints
Page 7: Customer Touchpoints

Touch

Page 8: Customer Touchpoints
Page 9: Customer Touchpoints

Lonely Planet

Page 10: Customer Touchpoints

Links• Internet Explorer 8

– www.microsoft.com/ie• IE Accelerators

– www.microsoft.com/windows/internet-explorer/features/faster.aspx• Drive.com.au Accelerator

– www.drive.com.au/activities/• IE Web Slices

– www.microsoft.com/windows/internet-explorer/features/easier.aspx• Grays online (web slice and visual search)

– www.graysonline.com/Search.aspx?q=diamond+ring• Messenger Web Toolkit

– dev.live.com/• Dolly Web messenger

– dolly.com.au • Windows Touch

– www.microsoft.com/windows/windows-7/features/windows-touch.aspx• Microsoft Surface

– www.surface.com• Windows Mobile Development (see developer links)

– www.codemasons.com.au – blogs.msdn.com/dglover/archive/2009/08/25/getting-started-with-windows-mobile-6-5-widget-development.aspx

• Getting started with Windows Mobile 6.5 Widget Development – blogs.msdn.com/dglover/archive/2009/08/25/getting-started-with-windows-mobile-6-5-widget-development.aspx