www.capilanou.ca/execed

604.984.4910

EXECED.

COURSE CATALOGUE FA L L 2 0 1 5 & S P R I N G 2 0 1 6

Customized solutions for organizationsCourses and workshops for executives, managers, and professionals

Learnlikeyou’re there.

What is Executive Education?

Executive Education (or Exec Ed) refers to university workshops, seminars, courses and programs designed

for business leaders, executives, managers and professionals. Offerings are available to individuals and

teams through open-enrolment courses, and to entire organizations through customized solutions.

Do you have to be an executive to take advantage of Executive Education?

Not at all. Our offerings are suitable for a range of participants, from senior and mid-level managers, to

front-line supervisors, to entrepreneurs and professionals in a variety of job function areas. Our Exec Ed

offerings have been attended by Superintendents, Maintenance Planners, a Port Captain, Training &

Development Specialists and more.

What about organizations? Can you deliver a customized course or program to meet their needs?

Yes we can. We work with you and your team to design and develop customized solutions—from individual

courses and multi-module programs to facilitated planning sessions—that meet your specific organizational

requirements.

Learn like you’re there: instructors and industry leaders deliver real-world business insight

You’ll be led by some of British Columbia’s leading executives and facilitators. Through real-world insight,

industry experience and extensive academic backgrounds, their focus will be on equipping you with insight,

skills and leading-edge thinking rooted in the reality of modern business.

For instructor biographies, visit csee.capilanou.ca/executive-education/our-instructors/

ABOUTEXECUTIVE

N

SEND THE TEAM, RECEIVE A DISCOUNTSend three or more people to any one course and

receive a 10% discount. You must register by

phone at 604.984.4910 to qualify for discount.

Ask about our Certificate of Completion in Managerial Excellence

2

Table of contentsCUSTOMIZED SOLUTIONS FOR ORGANIZATIONS / 4Is your organization facing a skills or knowledge gap? Are you

considering a strategic change initiative? We can provide a customized

solution targeted to your organization’s specific needs.

COURSES AND WORKSHOPS FOR INDIVIDUALS / 6If you want to upgrade your skill-set, register in one of our open-

enrolment courses or workshops. We offer courses in many

fundamental management areas:

Project Management / 7

Leadership / 9

Marketing Management / 10

Business Operations Management / 11

Communications / 12

Financial Management / 13

Strategic Human Resource Management / 13

At-a-Glance Schedule / 14

CONTACT & REGISTRATION INFORMATION / 15

More courses on the web…

We’re constantly developing new courses, even after our print brochure has been distributed. That means there’s a good chance a course might be on the website that doesn’t appear in the brochure. Visit www.capilanou.ca/execed to see all our current courses.

Don’t see what you’re looking for?If there’s a specific area of expertise or knowledge

you need, but don’t see it in the brochure or on our

website, contact us. Give us a call at 604.984.4910

or email us at execed@capilanou.ca and we can

discuss a customized solution to meet your needs.

Learnnnnlikeyou’ree theree.

3

Do you have a skill or knowledge gap at your organization you’re trying to close? Or a strategic change initiative you would like help with?

Our experienced team can develop tailored, effective and relevant learning solutions for organizations

to address the strategic or tactical opportunities and challenges you collectively face. We work with you

and your team to design and develop customized solutions—from individual courses and multi-module

programs to facilitated planning sessions—that meet your specific organizational requirements.

“As is” or made to order—the choice is yours

Our customized approach gives you the option of having our courses or workshops delivered for your team

“as is”, or we can work with you to design courses, workshops and programs tailored to meet your specific,

unique needs and desired learning outcomes. We can also offer you a combination of both.

Your team can take a customized offering at any Cap U campus, on site at your organization, or at another

location of your choice.

For more information, or for a consultation to discuss your requirements, please contact: Ph: 604.984.4910 or toll free at 1.844.984.4910 | Email: execed@capilanou.ca

CUSTOMIZED SOLUTIONS FOR ORGANIZATIONS

Learnlikeliiiiiikkkkkeeyyyyyyoooooou’’rrree thhhhhheerreee..

4

In working with your organization, Cap U Exec Ed can create a custom solution by doing any or all of the following :

Ascerta in skill and knowledge gaps : conduct a 360-degree

assessment and/or other competency assessments

Define, c larify : help you identify, define or c larify key competencies, and learning outcomes

Design, develop : design specific tra ining th at addresses your team’s desired learning outcomes. We can integrate organization-specific, action-learning projects (ind ividua l or team-based) into the overa ll curriculum

Deliver : facilitate workshops, seminars, courses, programs and/or o ffer a range o f consulting services

Debrief and measurement : conduct deta iled post-program eva luations to measure the success o f the initiative

Longer -term partnerships : partner with organizations on a longer-term, strategic basis to support you in atta ining performance goa ls

2.

1.3.

4.

5.

6.

7.

Dia logue, understand ing, collaboration : meet with you to understand your current needs, gaps, opportunities, c h a llenges

COURSESAND WORKSHOPS FOR INDIVIDUALS

Capilano University Exec Ed offers the following

portfolio of courses and workshops in Project

Management, Leadership, Marketing Management,

Business Operations Management, Communications,

Financial Management and Strategic Human

Resource Management.

—

rnLLLLLLeeeeaaaaaarrrrlikellliiiiiiikkkkkkeeeeyou’rethere.

6

P ROJ E C T M A N AG E M E N T

Project Management Fundamentals

This course qualifies for 21 PDUs through the Project Management Institute.

This three-day introductory course uses a hands-on approach to enhance your competencies in the science of project management planning and control as well as in the art of interpersonal skills, communications and stakeholder management.

In this workshop, you will:

• Learn how to deliver projects on time, on budget and in scope

• Discover how to assist project team members to meet or exceed stakeholder expectations

• Gain key insights into communications management

Topics include, but are not limited to:• Core concepts of a project, project

management and communications planning

• Project life cycles and frameworks• Resource management, project change

control and project close out

Fall 2015: Tue, Oct 27�–�Thu, Oct 29 (3 days)9 am�–�4:30 pmDale ChristensonCapilano University 93081 $1,450 + GST

Spring 2016: Mon, May 9�–�Wed, May 11 (3 days)9 am�–�4:30 pmDale ChristensonCapilano University 92004 $1,450 + GST

Project Communications and Stakeholder Management

This course qualifies for 14 PDUs from the Project Management Institute.

Communicating effectively and efficiently is one of the most critical skills in today’s workplace. This course examines how good communication keeps scope creep to a minimum, ensures project requirements stay aligned, and mitigates issues that could delay a project.

In this workshop, you will:• Learn practical, proven

communications strategies, techniques and best practices

• Explore real-life examples to see where pitfalls lie and how a team’s efficiency can be improved

• Discover tools that make stakeholder communications more efficient and more manageable

Topics include, but are not limited to:• Models and goals of communication• Identifying project stakeholders and

their expectations• Communications planning and

managing communications

Fall 2015:Mon, Nov 16 & Tue, Nov 179 am�–�4:30 pmDale ChristensonCapilano University93080 $995 + GST

Spring 2016:Wed, Feb 10 & Thu, Feb 119 am�–�4:30 pmDale ChristensonCapilano University91010 $995 + GST

Project Risk Management

This course qualifies for 14 PDUs through the Project Management Institute.

This workshop begins with the iden-tification of various types of project risks. Then, identified risks will be assessed as to their likelihood of occurring and the impact that they might have should they occur. Both qualitative and quantitative methods will be used to assess and prioritize these risks. Ethical practices in risk management will also be touched upon.

In this workshop, you will:• Learn to identify, assess, prioritize,

manage and deal with project risks• Explore how to develop a risk

management plan and contingency budgets

• Examine the area of risk management in general and specifically to your own projects

Topics include, but are not limited to:• Schedule Heuristics: Multiple Critical

Paths and PERT Schedule Analysis• Escalation Thresholds • Earned Value Management techniques

(to quantify cost and schedule progress)

Fall 2015:Tue, Nov 3 & Wed, Nov 49 am�–�4:30 pmDale ChristensonCapilano University 93110 $995 + GST

7

Leadership Skills for the Project Manager

This course qualifies for 14 PDUs through the Project Management Institute.

Project managers need to manage but they also must lead. In this course you investigate the differences between management and leadership skills and focus on applying those skills within a project team environment. In addition, you learn how to influence others even when you have neither positional power nor “legitimate” authority to work with. You will also discover ways to motivate others when you do not have access to traditional management levers. Other topics include addressing team dysfunction, having difficult conversations and reward and recognition. This course will also touch on the challenges of leading virtual teams.

In this workshop, you will:• Learn to distinguish between

management and leadership skills, and how leadership is applied in a project environment

• Discover how to apply value-based and situational leadership

• Gain insight into how to influence and persuade, and how to manage up without limiting your own career

Topics include, but are not limited to:• Determining your leadership style• Challenges and impacts of reward and

recognition programs• Developing governance structures

Fall 2015: Wed, Nov 18 & Thu, Nov 199 am�–�4:30 pmDale ChristensonCapilano University 93155 $995 + GST

Spring 2016: Wed, Mar 2 & Thu, Mar 39 am�–�4:30 pmDale ChristensonCapilano University 91012 $995 + GST

PMP/CAPM Exam Certification Preparation Workshop NEW

This course qualifies for 35 PDUs or 35 educational credits from the Project Management Institute.

This workshop prepares you to write the PMI Project Management Professional (PMP) certification exam or the Certified Associate in Project Management (CAPM) exam and provides the educational credits required for new applications.

In this workshop you get:• A review of PMBOK subject matter

and PMI knowledge areas, such as time, cost, risk, quality, and communications management

• A 1000-page reference binder covering all exam topics and the PMP/CAPM Exam Prep Study Guide

• Exam simulation software to gauge your readiness to take the exam

Topics include, but are not limited to:• The Project Management Framework• Integration and scope; time and cost;

risk and quality; human resource and procurement management

Fall 2015:Mon, Dec 14�–�Fri, Dec 18 (5 days)9 am�–�4:30 pmDale ChristensonCapilano University 93079 $1,899 + GST

Facilitating Meetings with Ease

This course qualifies for 14 PDUs through the Project Management Institute.

With so much time being spent in meetings, and an increasing need to achieve crucial goals in collaborative environments, meeting process facilitation is fast becoming a core competency for anyone who’s on a team, leads a task force, heads a committee or manages a department. Whether you’re new to meeting facilitation or have years of experience, this workshop provides a unique opportunity to enhance your mastery of any group situation.

In this workshop, you will:• Practise facilitation tools and

techniques• Engage in individual, paired and

group exercises• Receive structured feedback

Topics include, but are not limited to:• The core values, principles and

behaviours of meeting facilitation• Collaborative and logical processes to

structure meetings• Keeping meetings on time and on

target (including how to deal with disruptive behavior and increase attendee engagement and follow-through

Fall 2015: Mon, Nov 23 & Tue, Nov 248:30 am�–�5 pmFacilitation First (Jorge Oceguera)Capilano University 93106 $995 + GST

Spring 2016: Thu, Apr 7 & Fri, Apr 88:30 am�–�5 pmFacilitation First (Jorge Oceguera)Capilano University 91004 $995 + GST

8

L E A D E R S H I P

Introduction to Risk Management for Managers and Executives

This three-day interactive workshop emphasizes the practical application of risk management, and includes case studies, simulated scenarios, and management tools and techniques that enable practitioners to plan, manage and control risks. After completion of this course, you will be able to apply key principles of risk management; design and develop a risk management program with appropriate supporting structures and processes; and apply a proven methodology for proactively managing and monitoring risk on an ongoing basis for your organization.

Participants should have some basic understanding of projects and project management, gained either from practical experience or through having attended a project management overview course.

In this course, you will:• Understand how risks are identified,

evaluated, and managed in support of the strategic, business, operational and project strategies of the organization

• Learn mainstream global processes, guidelines and standards related to risk management

• Gain insights into the fundamentals and role of risk management in a program/project environment

Topics include, but are not limited to:• Language and concepts of risk

management• Context and application of risk

management within an organization• Appreciating risk management as a

strategic capability

Fall 2015:Mon, Oct 19�–�Wed, Oct 21 (3 days)9 am�–�4:30 pmRick ColbourneCapilano University93107 $1,450 + GST

Leading Change That Gets Results

This intensive one-day workshop provides managers and business owners with the practical strategies, theories and steps needed to lead change and get lasting results.

In this workshop, you will:• Have a change management road map

ready to implement when you return to the office

• Apply a nine-step, action-based leadership change model that will help you increase the success and outcomes of changes

• Examine both theory and specific strategies for driving change

Topics include, but are not limited to:• Factors driving change and

increasing risk• Action-based change leadership

process• How to get buy-in, understanding

organizational stress and resistance, and communicating effectively

Fall 2015:Fri, Nov 209 am�–�4 pmSharka StuytCapilano University 93108 $695 + GST

Spring 2016:Fri, Feb 269 am�–�4 pmSharka StuytCapilano University 91006 $695 + GST

Design Thinking for Innovation Management

The management of innovation is one of the most important and challenging aspects of modern organizations. It is essential that managers develop insights into the strategies, tools and techniques for managing innovation, which require a different set of management knowledge and skills from those employed in everyday managing. This engaging three-day workshop features a set of interactive tools and learning materials to support online and face-to-face learning sessions used in tandem with team-based role play to enable participants to identify, assess and manage innovation challenges and opportunities.

In this this workshop, you will:• Examine concepts of innovation and

main models of innovation• Apply a design-based innovation

management methodology to identify, understand and manage innovation in your industries and organizations

• Take away an innovation management toolkit you can bring back to your organization to build, sell and deliver new innovative products and services to new customers and clients.

Topics include, but are not limited to:• Managerial strategies to shape

innovative performance• Innovation processes and tools to map

and measure innovative activities• Innovation trends in highly dynamic

industries

Spring 2016: Tue, Apr 19�–�Thu, Apr 21 (3 days) 9 am�–�4:30 pm Rick Colbourne Capilano University 91002 $1,450 + GST

9

M A R K E T I N G M A N AG E M E N T

Differentiation: The Key to a Powerful Brand

Given today’s crowded marketplace and cluttered communications landscape, it has never been more difficult—or more important—to differentiate your brand. Through best practices, effective processes and innovative strategies, you can help your brand stand out so that you can grow your competitive advantage and create new growth opportunities for your business.

In this workshop, you will:• Evaluate lessons and best practices in

brand building from today’s leading companies

• Learn how to build a fast-track process for innovation to outmaneuver your competitors

• Work with competitive wargaming strategies to create new growth opportunities

Topics include, but are not limited to:• Essential questions you must answer

to build sustainable differentiation for your brand

• The crucial role of customer insights in driving business/brand differentiation

• The importance of preparing for the impact of disruptive technology

Fall 2015:Thu, Oct 159:30 am�–�4 pmAndrea Southcott & Jim SouthcottCapilano University 93075 $695 + GST

Spring 2016: Thu, Feb 189:30 am�–�4 pmAndrea Southcott & Jim SouthcottCapilano University 91001 $695 + GST

Exemplary Customer Experience: Maximizing Touchpoints

Learn to use the customer journey, both offline and online, to create a consistent, compelling and valuable relationship with your customers.

In this workshop, you will:• Design an ideal customer journey/

experience, and discover how it can help deliver a higher long-term ROI to your organization

• Explore how your digital touchpoints can dramatically enhance customer relationships

• Evaluate processes to ensure all of your communication channels are delivering consistent messages

Topics include, but are not limited to:• Best practices in delivering exemplary

customer service from today’s best service companies

• Tools to determine your customers’ ideal customer service experience and to measure customer satisfaction

• Identifying and leveraging the most overlooked customer touchpoints for quick wins

Fall 2015:Thu, Oct 229:30 am�–�4 pmAndrea Southcott & Jim SouthcottCapilano University93076 $695 + GST

Spring 2016:Thu, Feb 259:30 am�–�4 pmAndrea Southcott & Jim SouthcottCapilano University 91003 $695 + GST

Board Governance: Guiding Principles

This session gives your board members (and staff responsible for board relations) more confidence and direction with respect to the questions they should be asking and the oversight they should be providing.

In this session, you will:• Understand the legal responsibilities

that come with board roles• Learn to identify conflicts of interest• Gain insight into ideal board

structures, the use of committees and fundamentals of operating within your governance framework

Topics include, but are not limited to:• Strategic oversight and the dif-

ference between a working board and a governance board

• Fiduciary responsibility, legal liability, risk management and the role of directors

• Working with and reviewing the CEO or Executive Director

Fall 2015:Fri, Nov 69 am�–�4:30 pmKarin KirkpatrickCapilano University 93105 $695 + GST

Spring 2016:Fri, May 279 am�–�4:30 pmKarin KirkpatrickCapilano University 92003 $695 + GST

10

Maximize Your Marketing ROI

Learn to get the most out of your marketing budget and measure the full impact on your business.

In this workshop, you will:• Gain experience with new tools

available to engage your customers• Learn valuable insights and best

practices from innovative brands which have successfully implemented these tools and ideas

• Explore new ways to evaluate the impact of your marketing spend: SEO, return on social interaction, return on customer loyalty and more

Topics include, but are not limited to:• How to stay ahead of your

competitors’ and your customers’ needs by understanding the power of today’s new marketing tools

• How to use your customer data, prototyping, experimentation and testing to fine-tune and optimize your marketing mix

• Using a more enlightened approach to determine the ROI of investing in marketing in today’s more complex environment

Fall 2015:Thu, Nov 59:30 am�–�4 pmAndrea Southcott & Jim SouthcottCapilano University 93078 $695 + GST

Spring 2016:Thu, Mar 39:30 am�–�4 pmAndrea Southcott & Jim SouthcottCapilano University 91008 $695 + GST

Using Business Analytics for Strategic Decision Making

Does your organization want to know where it’s going and why it’s not getting there? The reasons could be hidden in data from operations, which are possibly not being collected or analyzed properly. To obtain information for decision making, the business analyst needs to ask the right questions and learn how to retrieve the information to answer these questions. This workshop will help you understand what senior management is looking for and how to avoid the analysis paralysis syndrome.

In this workshop, you will:• Gain insight into the process for

solving operational problems• Gain insight into how to focus on

relevant, usable data• Discover how to enhance profitability

through data collection and analysis

Topics include, but are not limited to:• What operational data is and

how it is retrieved• Root cause analysis• Interpreting and presenting the

relevant results

Fall 2015:Wed, Oct 149 am�–�5 pmMats GerschmanCapilano University 93083 $695 + GST

Spring 2016: Tue, May 319 am�–�5 pmMats GerschmanCapilano University 92006 $695 + GST

B U S I N E S S O P E R AT I O N SM A N AG E M E N T

Achieving Operational Excellence

Achieving operational excellence requires high performance and strategically integrated processes to lead the company into structured growth, improved profitability and decisive action. During this workshop, you will have the opportunity to prepare a plan to facilitate growth and efficiency in your organization while maintaining profitability using the tools learned in class.

In this workshop, you will:• Learn how to create a plan to align

operational execution with your organization’s strategy

• Explore the basics of capacity and resource planning, process analysis, and scheduling

• Gain new insight into the impact and value of aligning strategy, people and processes

Topics include, but are not limited to:• Data collection, metrics and

measurements for continuous improvement

• Capacity, resource planning and streamlining processes

• Scheduling, quality management, and cost control

Fall 2015:Mon, Oct 19 & Tue, Oct 209 am�–�5 pmMats GerschmanCapilano University93073 $995 + GST

Spring 2016:Thu, May 12 & Fri, May 139 am�–�5 pmMats GerschmanCapilano University 92001 $995 + GST

11

Strategic Data and Data Analysis

This three-day workshop equips you with a foundation in data and data analytics that will let you better understand, interpret and influence the types, quality and usefulness of the data and data analysis being conducted within your organization. Through discussion, case studies and real-time examples, this workshop helps you develop key insights into the concepts and language of data and how it can drive strategic decisions.

In this workshop, you will:• Gain a better understanding of

data-related concepts and language• Explore the critical role played by

managers and executives in creating a data-driven organization

• Recognize the potential that data offers managers and executives for identifying new opportunities and effective strategic decision making

Topics include, but are not limited to:• Different types of data, big data and

data analytics• Linking data and analytics to

underlying business decisions and objectives

• Methodologies, tools and applications for data analytics

Spring 2016:Tue, May 24�–�Thu, May 26 (3 days)9 am�–�4 pmRick ColbourneCapilano University 92005 $1450 + GST

• Understand the basics of media relations and how to provide an effective crisis response

Topics include, but are not limited to:• Recognizing a crisis and planning for

the worst• Auditing your reputational risk and

developing a crisis communication plan• Managing media perceptions and

defending and restoring your reputation

Fall 2015:Tue, Dec 1 & Wed, Dec 28:30 am�–�5 pmKen Coach & Joanna PirosCapilano University 93082 $995 + GST

Better Business Presentations

Business leadership demands the ability to connect with and to influence others. Whether you are speaking to four people in a boardroom or 400 people in a ballroom, this workshop will show you how to engage your audience with clarity, passion and purpose.

In this workshop, you will:• Receive feedback on your performance

and presentation structure• Learn how to structure a presentation

for maximum impact• Learn to communicate with clarity,

credibility and self-confidence

Topics include, but are not limited to:• Building confidence and overcoming

nervousness• The keys to engaging an audience:

preparation, practice and delivery• Proven storytelling techniques

Fall 2015:Wed, Oct 7 & Thu, Oct 8 8:30 am�–�5 pmKen Coach & Joanna PirosCapilano University 93074 $995 + GST

Spring 2016:Thu, Jun 2 & Fri, Jun 3 8:30 am�–�5 pmKen Coach & Joanna PirosCapilano University 92002 $995 + GST

CO M M U N I C AT I O N S

Media Relations in the Digital Era

The media landscape today is so diverse, complex and unpredictable that an organization’s reputation can rise to the top or sink to the bottom in the blink of a tweet. This workshop outlines the fundamentals of dealing with the media and helps you prepare to navigate the new realities of traditional and social media.

In this workshop, you will:• Learn how to be prepared for proactive

and reactive interview opportunities• Explore the art of being interviewed

through hands-on practice• Develop an effective strategic

communications plan

Topics include, but are not limited to:• Seven news values that influence

media questions• Setting an interview objective and

creating an interview blueprint• Bridging techniques and dealing with

difficult questions

Spring 2016:Thu, Apr 14 & Fri, Apr 15 8:30 am�–�5 pmKen Coach & Joanna PirosCapilano University 91009 $995 + GST

Risk and Crisis Communications: Is Your Organization Prepared for the Worst?

It can take years to build a good reputation and just one bad news story to destroy it. And these days, with so many social media channels in play, the threats are greater than ever: a disgruntled ex-employee, bad supplier or angry blogger can put you in the global media spotlight before you know it.

In this workshop, you will:• Identify reputational risk and outline

essential tools you need in place• Learn to develop a crisis

communications plan that builds or rebuilds trust12

F I N A N C I A LM A N AG E M E N T

Financial Literacy for the Non-Financial Manager

An understanding of how financial statements are prepared and interpreted is essential to assuming a leadership role in your organization. This course provides the non-financial manager with an overview of the role of financial reporting and their role in assessing and interpreting that information.

In this workshop, you will:• Learn the language of financial

reporting• Improve your ability to interpret

financial statements• Discover how financial information

can drive decision making

Topics include, but are not limited to:• Implementing strategic initiatives

for growth• Preparing financial statements• Key management accounting concepts

Fall 2015: Mon, Oct 26�–�Wed, Oct 28 (3 days)9 am�–�4:30 pmPat KennedyCapilano University93077 $1450 + GST

Spring 2016:Mon, Apr 11�–�Wed, Apr 13 (3 days)9 am�–�4:30 pmPat KennedyCapilano University91005 $1450 + GST

Leading Minds: Business Writing That Moves People to Action

Business writing is about influence and moving things forward. As an effective business writer, you lead readers to acceptance and action, and build credibility and trust in the process. This course helps you write faster and clearer with greater confidence and better results. It also helps you do the one thing every organization wants: enable readers to act with confidence, clarity and trust. In this course, you not only build a vital and life-lasting skill, you learn how to help build your organization’s brand.

In this course, you will:• Increase the influence and credibility

of your writing• Learn to structure messages for

maximum effectiveness• Find a natural, effective writing voice

for every writing situation

Topics include, but are not limited to:• The link between leadership and

influence through business writing• Essential rules and guidelines for

correct, clear and concise writing• Planning messages: the three most

critical questions

Fall 2015:Mon, Nov 2 9 am�–�4:30 pmDoug MollenhauerCapilano University 93109 $695 + GST

Spring 2016:Mon, Mar 7 9 am�–�4:30 pmDoug MollenhauerCapilano University 91007 $695 + GST

S T R AT E G I C H U M A N R E S O U RC E M A N AG E M E N T

Strategic Human Resources: Planning Through People

Whether you’re a human resources practitioner or a CEO, your biggest competitive challenge in the future will be attracting, retaining and motivating talented people.

In this workshop, you will:• Learn how to link human resource and

people management to the overall goals of your organization

• Explore the key components of a strategic people management plan, including job design, recruitment and performance management

• Discover how organizational culture impacts performance

Topics include, but are not limited to:• Essential components of a people

management plan• Aligning organizational strategy and

the people executing it• Recruiting and retaining the right people

Fall 2015:Thu, Oct 29 & Fri, Oct 309 am�–�4:30 pmKarin KirkpatrickCapilano University93150 $995 + GST

Spring 2016:Thu, Mar 17 & Fri, Mar 189 am�–�4:30Karin KirkpatrickCapilano University91011 $995 + GST

13

COURSES FALL 2015 SPRING 2016

PROJECT MANAGEMENTProject Management Fundamentals (3 days) Oct 27�–�29 May 9�–�11

Project Risk Management (2 days) Nov 3 & 4 N/A

Project Communications & Stakeholder Management (2 days) Nov 16 & 17 Feb 10 & 11

Leadership Skills for the Project Manager (2 days) Nov 18 & 19 Mar 2 & 3

Facilitating Meetings with Ease (2 days) Nov 23 & 24 Apr 7 & 8

PMP/CAPM Exam Certification Preparation Workshop (5 days) Dec 14�–�18 N/A

LEADERSHIPIntroduction to Risk Management for

Managers & Executives (3 days) Oct 19�–�21 N/A

Leading Change That Gets Results Nov 20 Feb 26

Design Thinking for Innovation Management (3 days) N/A Apr 19�–�21

Board Governance, Guiding Principles Nov 6 May 27

MARKETING MANAGEMENTDifferentiation: The Key to a Powerful Brand Oct 15 Feb 18

Exemplary Customer Experience: Maximizing Touchpoints Oct 22 Feb 25

Maximize Your Marketing ROI Nov 5 Mar 3

BUSINESS OPERATIONS MANAGEMENTAchieving Operational Excellence (2 days) Oct 19 & 20 May 12 & 13

Using Business Analytics for Strategic Decision Making Oct 14 May 31

Strategic Data and Data Analysis (3 days) N/A May 24�–�26

COMMUNICATIONSMedia Relations in the Digital Era (2 days) N/A Apr 14 & 15

Risk & Crisis Communications (2 days) Dec 1 & 2 N/A

Better Business Presentations (2 days) Oct 7 & 8 Jun 2 & 3

Leading Minds: Business Writing that Moves People to Action Nov 2 Mar 7

FINANCIAL MANAGEMENTFinancial Literacy for the Non-Financial Manager (3 days) Oct 26�–�28 Apr 11�–�13

STRATEGIC HUMAN RESOURCES MANAGEMENTStrategic Human Resources: Planning Through People (2 days) Oct 29 & 30 Mar 17 & 18

Exec Ed Courses and Workshops

14

Online: Visit capilanou.ca/execed

Phone: Call 604.984.4910 or toll-free at 1.844.984.4910

In Person: Drop by Continuing Studies & Executive Education at

our main campus, located at 2055 Purcell Way, North Vancouver.

We’re located in the Library building.

HOW TOREGISTER

Contact Us

Tel: 604.984.4910 or

toll-free at 1.844.984.4910

Email: execed@capilanou.ca

For information on

cancellation and refunds,

see capilanou.ca/execed

Location

Our courses and workshops are

delivered at:

Capilano University-North Vancouver Campus 2055 Purcell Way

North Vancouver, BC V7J 3H5

Team Discount Available

Send three or more people to any one course and receive a 10% discount. You must register by phone at 604.984.4910 to qualify for discount.

CAP U EXEC ED

Director: Karmen Blackwood

Business Development: Paola Portaro

Program Manager: Bettina Boyle

Marketing: David Carpenter, Denise Katrak

earnLLLeeeelikeliiikkkkyou’rethere.

15

www.capilanou.ca/execed | 604.984.4910

COURSE CATALOGUE FA L L 2 0 1 5 & S P R I N G 2 0 1 6

Learnlikeyou’re there.