César Gerardo Nobile Costa219, Beverley Road, HA4 9AR, Ruislip, London

07543789955

cesargncosta@hotmail.com

https://uk.linkedin.com/in/césar-costa-47734b11

An outgoing, dynamic and sales focused professional who has several years of supervisor experience in the hospitality business, currently undertaking a MA in Luxury Hospitality Management. Strong commitment to providing the highest level of service to my employers, colleagues & hotel patrons, and with the ability to develop and maintain a close working relationship with senior managers and colleagues. In previous roles I constantly review processes and identifying ways to improve efficiency & service, thereby reducing overall costs but retaining compliance of brand standards. Extensive experience of delivering high quality service in operational roles during peak times for the organizations. Seeking an opportunity to build on my experience and studies with your hotel.

Education:

MA in Luxury Hospitality Management. University of West London, Ealing – London, UK. (September 2015 – Current)Main Modules: Business Performance Analysis, E-Strategies & Systems, Management Consultancy, Brand Reputation Management and Designing Customer Experience.

Bachelor Degree in Hospitality Management. ISLA Campus Lisbon – Laureate International Universities, Lisbon, Portugal. Final Mark: 15, Scale of 0 to 20. (September 2008 - January 2012).Main Modules: Hospitality Accounting, Hospitality & Tourism Law, Food & Beverage Management, Hospitality IT, Human Resources Management, Hospitality Operations, Events Management.

BIIAB Level 2 (Award in Beer and Cellar Quality), Qualification Accreditation Number: 600/5152/8, Date: 28/5/2015

Certificate Level A 1.1 in German by Goethe Institute Portugal.(February 2012 - June 2012).

Employment History:

May 2015 – October 2015 Promotion: Conference & Banqueting Bar Supervisor. Great Fosters Hotel – Egham, UK. 4 red stars luxury property. Key Duties: Delegated and managed distribution of workload effectively; Responsible of training and development of team members; Ensured stock items behind the bars are always within expired date;

Responsible for the Bar rota and suppliers orders; Oversee cash and stock control consistently according to company policies; Assisted other departments wherever necessary and maintain good working

relationships;

July 2014 – May 2015 Promotion: Conference & Banqueting Supervisor. Great Fosters Hotel – Egham, UK.Key Duties:

Assisted C&B Manager with achievement financial targets; Assisted C&B Manager with training and development of team members; Comply with hotel security, fire regulations and all health and safety legislation;

March 2014 - July 2014 Conference & Banqueting Waiter. Great Fosters Hotel – Egham, UK.Key Duties: Exercising an eye for detail, consistently delivering service with a sense of

pride, purpose and precision; Ensuring correct set up of function rooms and public areas maintaining the

highest standards; Anticipating guest needs, responding promptly, creating solutions to any issues

that may arise

May 2013 - March 2014 Front of House Porter/ Night Manager Training. Great Fosters Hotel – Egham, UK.Awards: Front of House - Employee of the Year 2013Objective: To provide excellent customer service and represent the hotel at the highest standard.

February 2006 - February 2013 Military Post: Cabo Adjunto (SHS - Subsistence and Hospitality Service), equivalent to Corporal in the Royal Air Force.Portuguese Air Force – Ministry of National DefenseAwards:

Copper Medal of Exemplary behavior; Individual Commendation for Professional Recognition & Military; Collective Commendation for Professional Recognition & Military; Best Recruit of the 1st Instruction 2006.

Additional Skill:

IT Skills: Microsoft Office, Outlook, Internet browsers, CRM, PMS and POS Systems.

Language Skills: Spanish – Native; Portuguese – Native; English – Fluent.