cv-herry_susanto_201512

Resume – Herry Susanto

Personal Information

Name : Herry Susanto

Date of Birth : May 4th, 1983

Nationality : Indonesian

Marital Status : Married

Religion : Buddha

Language : Indonesia, English

Address : Batu Ceper Indah, Gang Berlian V, blok e no 14, Tangerang Banten 15122

Phone Number : (+62) 87880151088

E-mail : [email protected]

LinkedIn : https://www.linkedin.com/in/herrys

Summary of Profile

Experienced and Certified Both Microsoft Dynamics CRM and Microsoft SharePoint.

Having 9 years experiences in IT Consulting Company local and worldwide Microsoft Partner (Jatis and Tectura).

Experience in Customer Service, Call Center SDLC on one of biggest property/Real Estate Company in Indonesia (PT Paramount Enterprise/Paramount Land).

Experienced on holding various position in projects (Project Manager, Team Lead, Technical Lead, Functional Lead, QC, and Support Lead.

Experience in all stages of SDLC (system Development Life Cycle), start from User requirement, Functional Design, Detail Design, Development, Unit Testing, User Acceptance Test, Roll Out Production, Post Production, Support and Maintenance.

Proven Track records in successful large national and international projects starting from BCA, PT XL Axiata, Coca-Cola Amatil Indonesia (CCAI), Bridgestone Singapore, PT Axis, Amerta Indah Otsuka (AIO), Guinness Indonesia, Prodia, British Petrolium, and many more.

Experience handling .net project, SharePoint Project, CRM Project, also Oracle Project.

Fast learner, working well under pressure, and is able to rapidly adapt in new environment and groups, and also like to learn new things.

Graduated from Bina Nusantara University with major Computer Science and Statistics with GPA 3.4.

mailto:[email protected]

https://www.linkedin.com/in/herrys


Summary of Technology Area

Microsoft Application

Microsoft Project, .Net Framework, Microsoft SharePoint 2010, Microsoft SharePoint 2013, Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 2013, Microsoft Team Foundation Server (TFS)

Operating System Windows, Sun Solaris

Programming C# Language , Java, PL/SQL, CAML, AJAX, Spring Framework, Ibatis

Database Microsoft SQL Server 2008, Microsoft SQL Server 2012, Oracle

Design MS Visio, Star UML

Education

Bachelor Degree of Computer Science and Statistics

Bina Nusantara University

Taking 2 major (Computer Science and Statistics)

graduated with 3.4 G.P.A. out of 4.0

2001- 2006

Certification

MCP 536 TS: Microsoft .NET Framework - Application Development Foundation

MCTS 528 TS: Microsoft® .NET Framework 2.0 - Web-based Client Development

MCPD 547PRO: Designing and Developing Web-based Applications by Using the Microsoft®

.NET Framework

MCP 070-667

MOSS 2010, Configuring SharePoint 2010

MCP 070-573

TS MOSS 2010, Application Development SharePoint 2010

MCP 070-576

PRO Designing and Developing MOSS 2010 Apps


Working History

Jatis Solution and Jatis Ecom

Sept 2006 - June 2010

Tectura Indonesia (www.tectura.com) July 2010 – Nov 2014

PT Paramount Enterprise (www.paramount-land.com) Nov 2014 – Now

Accomplishments of Projects

Company : PT Paramount Enterprise Role : Tester Client : Marketing/SAD/Finance Division PT Paramount Land Technology : Venus Apps, SQL Server 2012, VS 2013, SVN

This Project is replacing old System property. This is end to End system handling from Booking Entry, Sales, and Payment, AR, AP.

My Role in this project is Tester.

Oct 2015 – Now

Company : PT Paramount Enterprise Role : Solution Architect Client : Customer Care Division PT Paramount Land Technology : Call Center Apps, MySQL, SVN

This Project is for Call Center Paramount Land. Currently Paramount does not have Call Center System. Therefore to help customer that cannot go to Paramount, using Call Center System. With Call Center, Customer can ask for information, or status of their complaint.

My Role in this project is Solution Architect.

May 2015 – Oct 2015

Company : PT Paramount Enterprise Role : Solution Architect and Lead Development Client : Customer Care Division PT Paramount Land Technology : CRM 2013, VS 2010, SQL Server 2012, SVN

This Project is an enhancement of previous project. Adding more information for Customer Service Department, includes Billing Collection, IPKL, WTP, deposit In/Out so the front Desk can answer customer faster.

My Role in this project is Solution Architect and also doing customization to fit the requirement

Feb 2014 – Apr 2015


Company : PT Paramount Enterprise Role : Solution Architect and Lead Development Client : Customer Care Division PT Paramount Land Technology : CRM 2013, VS 2010, SQL Server 2012, SVN

This Project is made to help Customer Care (CCU) division handling Cases (Complain, Inquiry, Permit Work) for all Customer that buy house/apartment/Ruko in Paramount.

Using Microsoft Dynamics CRM 2013, handling Case assignment, SLA, Notification so all department know what to do and remove Paperwork (paperless).

My Role in this project is Solution Architect and also doing customization to fit the requirement

Nov 2014 – Feb 2015

Company : PT Tectura Indonesia Role : Support Team Client : All CRM and SharePoint Tectura’s Client Technology : CRM 2011, SharePoint 2010, VS 2010, SQL Server 2012, TFS

Now act as Support Lead for CRM and SharePoint, I’m handling with various client and business also working closely with Global Microsoft Support. With tight dateline and pressure, I must make sure the client/customer happy with the support.

Jan 2014 – Now

Company : PT Tectura Indonesia Project : Dynamics CRM Sales Marketing using CRM 2011 Client : PT Prodia Role in Project : Functional Lead Technology : CRM 2011, VS 2010, SQL Server 2012, TFS

This project is enhancement for adding new business process alongside with changing of layout and simplify application.

My role in this project is Team Lead.

Oct 2013 – Jan 2014

Company : PT Tectura Indonesia Project : XLearning Portal enhancement, Eknowledge Portal using SharePoint 2010 Client : PT XL Axiata Role in Project : Team Lead and SME (Subject Material Expert) Technology : SharePoint 2010, VS 2010, SQL Server 2008, TFS

This project is enhancement for adding new business process alongside with changing of layout and simplify application.


May 2013 – Oct 2013


Company : PT Tectura Indonesia Project : eDoc Workflow Portal using SharePoint 2010 Client : PT Indonesia Stock Exchange (IDX) Role in Project : Team Lead Technology : SharePoint 2010, VS 2010, SQL Server 2008, TFS, SharePoint Workflow

This project need to be enhancement because the business is moving. I was needed to makes sure the enhancement working perfectly.

My role in this project is Technical Lead.

Jan 2013 – May 2013

Company : PT Tectura Indonesia Project : SDSS using CRM 2011 Client : PT AXIS Role in Project : Technical Lead Technology : SharePoint 2010, CRM 2011, VS 2010, SQL Server 2012, TFS, AJAX

This project mainly build for AXIS to maintain all Sales. Every sales need to visit partner/outlet. In this system, we create route Map for sales, integrated with mobile device. Every sales will have tracking and can be seen in SharePoint using Google Map to monitor their movement in SharePoint also store the photo of each partner, rating it using SharePoint.

My role in this project is Technical Lead leading 6 developer.

July 2012 - Dec 2012

Company : PT Tectura Indonesia Project : Promotion Activities using CRM 2011 Client : PT Amerta Indah Otsuka (AIO)/Pocari Role in Project : Project Manager Technology : CRM 2011, VS 2010, SQL Server 2008, TFS

This project mainly build for AIO to promote Pocari and SoyJoy to people and Opinion Leader, also Institution. Every Promoter need to makes sure Pocari being introduced well. System create route Map for every promoter.

My role in this project is Project Manager. I lead 2 developer for this project.

March 2012 - June 2012


Company : PT Tectura Indonesia Project : eDoc Workflow Portal using SharePoint 2010 Client : PT Indonesia Stock Exchange (IDX) Role in Project : Project Manager Technology : SharePoint 2010, VS 2010, SQL Server 2008, TFS, Nintex Workflow, AJAX

This project mainly build for IDX for maintain their document. As feature of SharePoint for document Management, IDX need to store their document (Memo, Nota Dinas, also Surat Keluar, Surat Keputusan) into 1 single place and encrypted, and have security and also approval by using workflow. By using eDoc workflow, their document only can be ready by people that in the workflow. This SharePoint also have feature of advance search to search pdf document (OCR pdf document).

My role in this project is Project Manager.

Jan 2012 - Feb 2012

Company : PT Tectura Indonesia Project : Sales Marketing using CRM 2011 Client : PT ISS Indonesia (one of biggest parking vendor in Indonesia) Role in Project : Project Manager Technology : CRM 2011, VS 2010, SQL Server 2008, TFS

This project mainly build for ISS to maintain all their client and potential client. By using standard feature in CRM 2011, they can identify potential Suspect, Leads, Prospect, until became their account.

My role in this project is Project Manager. I lead 2 developer for this project and makes sure on time, on budget.

Nov 2011 - Jan 2012

Company : PT Tectura Indonesia Project : Bhineka Project Client : Bhineka Online Store Role in Project : Technical Lead for Web application Technology : VS 2010, SQL Server 2008, TFS

This project mainly build for Bhineka is to make sure integration between their ERP (Navision 2009) and their custom web is synchronies.

My role in this project is Technical Lead. I don’t spend a lot time in this project due to fact that their ERP is still on the progress of development.

Oct 2011 - Oct 2011


Company : PT Tectura Indonesia Project : Customer Service Call Center using CRM 4.0 Client : Bank Central Asia (BCA) Role in Project : Functional Lead Technology : CRM 4.0, VS 2010, SQL Server 2008, TFS

This project mainly build for BCA Call center to record all information from customer that calls Hallo BCA. CRM handles all customer, includes inquiry Customer data, Credit Card Data, and create Case for solving

My role in this project is Functional Lead. I was called because the previous Functional Lead from India failed to perform and I was chosen from Microsoft Indonesia to makes the project success.

Apr 2011 - Sept 2011

Company : PT Tectura Indonesia Project : XLearning Portal using SharePoint 2010 Client : PT XL Axiata Role in Project : Team Lead and Project Manager Technology : SharePoint 2010, VS 2010, SQL Server 2008, TFS

This project mainly build for Customer Service in XL to to do Online Exam using SharePoint Web. Every month, there will be Exam for them. By using Web SharePoint, around 700 Customer Service can do online Exam and with random Question, they cannot cheat with their friend.

My role in this project is Team Lead and also Project Manager.

March 2011 - March 2011

Company : PT Tectura Indonesia Project : Customer Service Call Center using CRM 4.0 Client : Bank Central Asia (BCA) Role in Project : Tester Technology : CRM 4.0, VS 2010, SQL Server 2008, TFS

This project mainly build for BCA Call center to record all information from customer that calls Hallo BCA. CRM handles all customer, includes inquiry Customer data, Credit Card Data, and create Case for solving.

This project joins with Microsoft Consulting Services (MCS) from Microsoft India

My role in this project is Tester.

Jan 2011 - Feb 2011


Company : PT Tectura Indonesia Project : Outlet Potential Database (OPD) using SharePoint 2010 Client : Coca Cola Amatil Indonesia (CCAI) Role in Project : Team Lead Technology : SharePoint 2010, VS 2010, SQL Server 2008

This project mainly build for CCAI to maintain outlet, selling for every outlet, progress of potential outlet, and Decision Support System (DSS) for outlet.


Nov 2010 - Jan 2011

Company : PT Tectura Indonesia Project : E-Knowledge Portal using SharePoint 2010 Client : PT XL Axiata Role in Project : Team Lead and Co Project Manager Technology : SharePoint 2010, VS 2010, SQL Server 2008, TFS

This project mainly build for Customer Service in XL to find article/document easily. Using SharePoint feature as document Management, and Crawling and scoop, all article can have keyword so CS can give correct info to customer of XL.


Aug 2010 - Nov 2010

Company : PT Tectura Indonesia Project : DIMA Client : Guiness Indonesia Role in Project : Developer Technology : CRM 4.0, VS 2010, SQL Server 2008

This project mainly build for promoter/Sales of DIMA to work. Creating Journey Plan for each promoter so they can work efficiently.

My role in this project is developer helping to finish the project.

July 2010 - Aug 2010

Company : PT Jatis Ecom (member of Jatis Solutions Group) Project : CCP (Corporate Customer Portal) Client : PT XL Axiata (XL) Role in Project : PM Technology : PHP, Drupal, MySQL

This project mainly build for corporate customer of PT XL Axiata to see and review all their document, includes renewal contract, create new prospect.

My role in this project is Manage Technical Issue, Gathering User Requirement with User, and Act as Project Manager.

Feb 2010 - June 2010


Company : PT Jatis Ecom (member of Jatis Solutions Group) Project : E-Timesheet Online Client : BP (British Petroleum) Role in Project : Technical Lead Technology : Visual Studio 2005 C # and Oracle Database

This project mainly create Timesheet for Local and Expatriate Employee. Also for Onshore and Offshore Employee. Timesheet system also Calculate Cost Controller Variable Value for Need of Salary Bonus, Overtime for various grade of employee.

As Technical Lead for 1 person, I need to ensure all development working fine, on schedule.

Dec 2009 - Feb 2010

Company : PT Jatis Ecom (member of Jatis Solutions Group) Project : Formalities Management System Client : ConocoPhillips Role in Project : Developer, Technical Lead Technology : Visual Studio 2008 C # and Oracle Database, AJAX

This project mainly making new System for ConocoPhillips used by Procurement Division, starting from create new application, approval Flow by supervisor, Collection document for Formalities, count KPI, Custom Bond Document.

As Technical Lead, I'm responsible to make good result, easy development for the team, and deliver satisfied result to customer.

Sept 2009 - Dec 2009

Company : PT Jatis Ecom (member of Jatis Solutions Group) Project : DEASY, ARAP and CAS Support Client : PT Excelcomindo (XL) Role in Project : Service Manager, Developer Technology : Visual Studio 2005 C # and Oracle Database, Spring, Ibatis

After 2 year in support , I was trusted to be a service Manager to handles all complaint from XL regarding to the application. Manage 4 team member.

This project mainly was Support and Maintenance DEASY, ARAP and CAS System and create monthly/Quarterly Report to XL. I’m also deal with Daily support activities.

March 2009 – Sept 2009

Company : PT Jatis Ecom (member of Jatis Solutions Group) Project : DEASY Client : PT Excelcomindo (XL) Role in Project : Developer, Support, Project Manager, Service Manager Technology : Visual Studio 2005 C # and Oracle Database, Spring, Ibatis

My role in this project was to Develop and Support Dealer Management System in Excelcomindo. I develop Quota for Dealer, Ratio Dealer, Report KPI, BlackJack Denom, Piring Terbang, scheduler Agent, and Recharge System in DEASY.

Aug 2007 – March 2009


Company : PT Jatis Solutions (member of Jatis Solutions Group) Project : JMS (Jatis Multi Finance System) Client : WOM Finance Role in Project : Developer, Module Owner Technology : Visual Studio 2005 C # and Oracle Database, Spring, Ibatis

My role in this project was to develop module Credit Admin Motor and Mobil, which focus on create new application, Survey Client, includes count Insurance Rate, submit Document to CA Admin to become a Contract Leasing System in WOM Finance.

Sept 2006 - July 2007

cv-herry_susanto_201512

Documents