Professional Profile - Imtiaz Ahmad

I am a highly experienced IT professional working within national and international environment for the last 6 years, with a broad commercial background covering IT outsourcing, contract and account management. Combined with a strategic vision to create a customer relationship that is long lasting; Pro-active and motivated to increase revenue and customer satisfaction. I am a result-driven program/project manager with skills directing full cycles for complex, multi-site programs and initiatives. I have strong background knowledge in various companies with customers from public and private sectors.

KEY QUALIFICATIONS

PROVEN PROJECT MANAGEMENT TRACK RECORD FOR ON-TIME AND ON-BUDGET APPLICATION DELIVERY.

EFFECTIVE IN MOTIVATING AND MANAGING IT PROFESSIONALS TO CREATE A DYNAMIC AND CHALLENGING ENVIRONMENT.

ENTHUSIASTIC AND ENERGETIC WORKING IN A TEAM-ORIENTED SETTING OR INDEPENDENTLY TO MEET DEADLINES.

ENJOY CHALLENGES AND CREATIVE PROBLEM SOLVING; LEARN QUICKLY AND ACCEPT NEW RESPONSIBILITIES.

UNDERSTAND HUMAN BEHAVIOR AS IT APPLIES TO LEADING AND MOTIVATING OTHERS.

HIGHLY EFFECTIVE ORAL AND WRITTEN COMMUNICATION SKILLS AND DYNAMIC PRESENTATION SKILLS.

ABLE TO UNDERSTAND THE NATURE AND PROCESS OF SOLVING PROBLEMS BY RECOGNIZING THE PROBLEM, DEVELOPING ALTERNATIVES, AND THEN MAKING DECISIONS AS TO BEST SOLUTIONS.

Education:

University of Oslo

• Department of Social Sciences: Economics, 2 semester unit

• Department of Mathematics: Mathematics, Statistics and Computer Science

• Examen philosophicum

Present:

Team Lead, Espire AS

Strengths

Multi-site Program Management

Operations Management

Client Relations & Negotiations

Quality Assurance

Performance Management

Finance and budgeting

Certifications

Microsoft Certified Systems Engineer (MCSE)

CA Certified Unicenter Engineer

Compuware Management Systems

HP Accredited Integration Specialist

Novell Certified Netware Administrator

Management Program Telenor Bedrift AS

Spoken Languages

English (fluent)

Norwegian (fluent)

Work Experience:

Employer Espire ASTitle Team Lead, Product ManagerDate Sep 11 - Present

As head of Espire Support center, the mission is to build a strong and professional support center for the pharmaceutical companies around the country. New service management and monitoring tools is implemented throughout the company in order to improve working methods and processes based on ITSM/ITIL

Employer HP NorgeTitle Program ManagerDate Aug 09 – Aug 11

HP: Project Manager – SykehusPartner – ITSM project

Sykehuspartner is an IT outsourcing company servicing the south-east health region in Norway.

The project mission was to implement and standardize business critical applications like

Reporting Service Management Asset Management Event Management CMS Test tools (QA) Discovery (uCMDB) SLA

The ITSM implementation structure encompasses assessment of current state and understands future desired state. Develop design and plans for future state, implement and deploy across the enterprise.

Oct 10 – Mar 11

HP: Project Manager – TeliaSonera Finland and Sweden

Project management for deployment of Operation Management, Business Service Management and migration of uCMDB

Jan 10 – Jun 10

HP: Project Manager – VELUX Denmark

Project management for deployment of uCMDB allowing the customer to gain view and control of own heterogeneous environment, different configurations and dependencies between systems localized in several countries.

Aug 09 – Jun 10HP: Project Manager - EDB Business Partner

Program management for deployment of a group of BSM products, allowing the customer to gain a holistic view of the customers multiple consumer environments. The projects objective was to design then deploy a solution able to manage each servers from an operational perspective while dynamically gather inventory and configuration data of any machines/system within the customer environment. The system was built to accommodate between 8000 and 12000 servers across different customers domains, OS types and applications.

Tools deployed, OM, Service Center, UCMDB, NNM DDMI

Program manager for 4 project managers and approx. 15 international team members

Approx. value: NOK 300 000 000.

Project duration: 18 months.

Employer SykehuspartnerTitle Project coordinatorDate Sep 2009 – Oct 2009

Headed up project for stress testing of an application in given environment in a controlled manner with 10 000 simultaneous users. Monitoring tools were used to report back to the customer about the results. The customer’s goal to add a new site (Hospital) on the existing environment was achieved.

Employer VenteloTitle Test team leaderDate Mar 2008 – Aug 2008

The main goal with this project was to gain better control and increase the quality of data recorded about internal and external telecom environment (HW and SW). The customer needed to increase the ability to scale upward and to increase the flexibility with the production platform. The results of this activities was less and easier daily operations and more effective production of customer services. A reference environment was established, scripts were developed and the test procedures were documented for sign off. The customers’ employees were educated in test procedures and the testing was conducted by the customers’ employees together with the vendors’ consultants.

Employer DnBNORTitle ConsultantDate Feb 2008

DnBNOR bought an agentless monitoring tool to gain control and stabilize their banking services. I was hired to collect and analyze different needs and get an overview of problems from the different departments in the bank. The goal was to configure the monitoring application to monitor transactions between end-users and the servicing applications. The result was a set of dynamic reports generating data about the real end-user experience of using the banking services. The reports

pointed out areas of poor response and the bank was now able to drill down to the single transaction that was causing the problem in each case.

Employer Compuware NordicTitle Team leaderDate 2006 - 2008

Sales Support Manager for the presales group. Responsible for utilizing the recourses and plan daily and long-term activities towards customers and the internal sales force. Also responsible to lead and support others to plan and manage projects and POC’s. In addition to manage internal personnel I was also responsible of developing and maintaining customer relationships which gave the sales force the added value and eased selling Compuware licenses.

Employer moreCom ASTitle Test team leader – hired by IBMDate 2005 - 2006

Area of responsibility / Project• IBM: Test leader and coordinator for large scale project in the Internal Revenue Service (Skattedirektoratet). Project consisted of, among other things, centralization of technical platform for tax auditors and office support solutions. Procurement and development of new menu based system on the AIX platform. Upgrade of AIX, NT and Citrix server systems, as well as MS Office and other client side systems, including standard templates, etc. Implementation of solution based on IBM’s Tivoli-products for operations and monitoring.

The project goals were: • Improved resource utilization across all IRS offices. • Reduction of the IRS’s operations and communications costs. • A more up to date and operations friendly menu-system. • Improved data security.

Employer Norwegian Directorate of ImmigrationTitle Project ManagerDate 2004

Area of responsibility / ProjectUDI: Headed up project for implementation of new operations solution based on CA Unicenter product portfolio. Project consisted of the following activities:• Procurement of Unicenter products /licenses (Unicenter Network- & Systems Management, Asset Management, Software Delivery and upgrading Remote Control).• Establishing reference environment.• Designing and installing solution in reference environment.• Conduct testing in collaboration with UDI for final systems sign-off.• Install and test complete solution in pilot environment.• Roll-out of operations and systems surveillance solutions.• Establishing routines for daily operations and documenting project.• Creating and delivering training classes for internal employees (3 courses).

Employer Informasjonsteknologi & Rådgiving ASTitle ConsultantDate 2001 - 2003

Area of responsibility / ProjectITR: Internal project aiming to increase competence on HP OpenView products. An internal OpenView environment was created for testing and self-study and knowledge on the products transferred to other consultants in the company. Norwegian Directorate of Immigration Development of complete operations and systems surveillance solutions based on Unicenter technology. Solutions for systems monitoring, software distribution, inventory control and remote control were implemented. Further, the project included documentation, development of systems routines, and concept for solution roll-out in UDI’s distributed environment. The project was eventually rolled back due to financial concerns within UDI. Nordea: Implementing solution for monitoring Nordea’s thin-client environment. Operations routines and documentation were developed for the monitoring solution, as well as existing solutions for software distribution and inventory control.Telenor IT-Operations: Development of monitoring of database solutions on the UNIX platform. Further, a central surveillance console was created to ease the monitoring of up-times and general health status of the database environment. Solution was based on Unicenter’s agent- and monitoring technology.

Employer Telenor Bedrift ASTitle ConsultantDate 1996 - 2001

Area of responsibility / ProjectNordea: Project Manager; Transfer of the banks IT operations to Telenor Bedrift, Bergen. Management of operations personnel responsible for day to day operations and maintenance of the banks servers and applications. Daily operations of CA Unicenter products. Planning and management of internal projects, such as upgrades, testing of applications (interface) in the banks IT-lab. Responsible for documentation of results and implementation of tested solutions.National Social Security Services: Installation of CA RCO 5.0 Management and clients. Installation and configuration of Seagate Crystal Reports in order to retrieve statistics and reports from Unicenter TNG, Software Delivery and Asset Management and presenting these according to National Social Security Services’ specifications.Kværner Oil and Gas, Block Watne and Interflora: Remote operations and monitoring of server farms (OS and applications). Installing and operating Windows NT, MS Office and MS BackOffice products.