Siebel Architect or Siebel technical lead Resume

TitleSiebel Architect or Siebel technical lead

Primary SkillsPlease see resume for skills

LocationUS-FL-Port Saint Lucie (will consider relocating)

PostedJan-26-10

RESUME DETAILS

PROFESSIONAL OBJECTIVE

To obtain a Senior Information Technology related position that offers an opportunity for professional development and advancement. 

Offering a diverse background of experience, training, and achievements in the following areas:- Information Technology- Customer Relationship Management- Staff Supervision- Strategic Planning - Quality Control- Technical Consulting- Enterprise Resource Planning- Computer & Networking Systems - Operating Systems- Network Operating Systems- Software Application Development- Business Policies & Procedures 

PROFESSIONAL PROFILE

- Consistently received outstanding performance evaluations in all positions held.- Strengths include excellent organizational, time management, leadership, interpersonal, and problem solving skills. - Highly computer proficient.- Siebel Certified Consultant- Siebel Certified Business Analyst

PROFESSIONAL EXPERIENCE

LEXMARK INTERNATIONAL INC. Lexington, Ky 2009- Enterprise CRM architect, Information Technology Group- Led design and implementation teams to build application enhancements to meet business owners - Led training sessions on various products such as data archiving, Enterprise Portal re-design, Worldwide application portfolio realignment to reduce licensing and maintenance costs- Produced Functional and Technical requirements documentation for various products being introduced into Lexmark's environment- Worked with executive staff members to formulate project schedules and budgets

ELECTRONIC DATA SYSTEMS INC. Plano, Tx 2006 - 2008- Siebel solutions architect, CRM Solutions Delivery Group

- Designed and built application enhancements to meet business requirements- Led design sessions involving multiple client functional groups- Produced Functional and Technical requirements documentation

PEARSON GOVERNMENT SOLUTIONS INC. Atlanta, Georgia 2005 - 2006- Siebel architect/ technical lead for a heavily Customized Implementation of Siebel Call Center for the Centers for Disease Control- Technical lead for Production environment Support staff- Developed enhanced Production support policies and procedures to increase customer satisfaction and reduce response times- Led requirements gathering sessions with client, external vendor and internal application users- Managed the scheduling and delivery of application releases into the Production environment- Performed Application rollouts to the Production environment- Designed and built integration architecture between various front and back end systems to allow web based product ordering and fulfillment and tracking

CONTRACT CONSULTANT Atlanta, Georgia 2003 - 2005- Contracted as the technical support specialist for one of the nations largest cellular telephone service providers- Technical lead for a team of 16 developers/support analysts responsible for diagnosing and resolving application problems for the system test and development groups- Installed, configured, and administered application, gateway, web, and database servers as required meeting the functional requirements for the given Siebel enterprise- Resolved technical issues related to Siebel, Vitria middleware, IBM Websphere, Oracle database and various custom written applications- Designed, developed and conducted technical training classes for technical support staff to increase their knowledge of the Siebel architecture and ability to troubleshoot the application- Wrote UNIX Korn shell scripts to create test data employing Siebel EIM for performance testing effort.- Designed, created, and performed a data purge process using Siebel EIM to reduce the volume of production data for use in testing environments.- Lead User Acceptance Test Case development sessions to ensure that all effected new and existing application functionality was validated during testing- Mentored Test support staff and Testers during the testing cycle to ensure adherence to the test plan criteria- Attended daily status calls to review all call tracking system tickets related to failed test cases in order to develop action plans for each one and ticket resource assignment

CONTRACT CONSULTANT Atlanta, Georgia 2003- Technical lead for implementation of heavily customized Call Center implementation for the Air Force ROTC scholarship program- Directed the activities of 5 developers in order to ensure the design and configuration of the applications met all business requirements- Conducted Business analysis in order to ensure the applications met all business requirements- Configured Business Objects, Business Components, screens, views, applets as required to meet design specifications- Developed eScripts as required to implement customized application functionality 

CONTRACT CONSULTANT Atlanta, Georgia 2003Lead technical architect for Siebel .COM application development- Lead technical design and configuration teams for the implementation of Siebel eChannel and eService applications- Directed the activities of developers and business analysts in order to ensure the design and configuration of the applications met all business requirements- Conducted Business analysis in order to ensure the applications met all business requirements- Configured Business Objects, Business Components, screens, views, applets as required to meet design specifications- Developed eScripts as required to implement customized application functionality

BEARINGPOINT CONSULTING INC (formerly KPMG Consulting) Atlanta, GeorgiaManager, Products Solutions Group (CRM) (2002 - 2003) - Technical architect/developer for Siebel eBanking application customizations for Special Offers- Technical architect for Siebel Field Service version 7.5.2 implementation (first implementation of 7.5.2 worldwide)- Designed and implemented technical infrastructure and application design for 1400+ handheld

PC's running Siebel Field Service- Designed and implemented handheld PC wireless synchronization process for 1400+ service technicians (first implementation of wireless synch worldwide)- Customized handheld business components to satisfy application design requirements- Created custom handheld print templates to produce required documents - Business Analyst gathering functional requirements, performing gap analysis, and creation of detailed application design specifications- Technical lead for the design and configuration of a Siebel ePharma implementation which was rolled out to 3500 users.- Technical member of the executive steering committee for the development of the Siebel Field Service consultation offering at BearingPoint.

SOGETI INC Atlanta, GeorgiaPrinciple Siebel Consultant (2001 - 2002)- Technical architect/Technical team lead for Siebel Field Service version 7 implementation for the nation's largest non-profit company.- Designed and implemented technical infrastructure including application servers, database servers, web servers, and client platforms for the development, test, and production environments to support user community.- Designed integration architecture between the Siebel system and various legacy systems to pass data between them as required. - Technical architect for Siebel Field Service version 6.3 implementation for the nation's largest telephone company.- Designed technical infrastructure including application servers, database servers, and client platforms for the development, test, and production environments to support 600+ users.- Designed the user application to meet business requirements.- Technical lead for the design, development, and production roll out of the user application.- Coordinated development efforts of project team members to ensure application design specifications were achieved.- Technical lead for the building and production roll out of 7200 Siebel Remote laptops for the nation's largest pharmaceutical company's sales force.

SIEBEL SYSTEMS, INC., Alpharetta, GeorgiaSenior Siebel Consultant (Project Manager), (2000 - 2001)- Apply technical and leadership expertise while serving as Project Manager for 3 implementations of Siebel Call Center, and Siebel Field Service.- Created and maintained project plan, status reports, and issues/resolutions logs.- Calculate staffing requirements for implementations.- Produced project budget for each phase of implementation.- Coordinate scheduling and logistics for project team members.- Conduct daily team status meetings, as well as regularly scheduled status meetings with client management team.- Produce and deliver various technical/status presentations to client executive staff and IT management members.- Produce project documentation such as Statement of Work for pre-sales engagements.- Supervise and coordinate 5-10 technical consultants during implementations.- Lead technical team during functional requirements gathering, gap analysis, design, testing, and deployment of configured application.- Conduct consultant performance reviews during and upon completion of implementation.

Senior Siebel Consultant (Technical), (2000 - 2001)- Created business components & business objects, views & applets, and table join & links to enable access to required data.- Created controls and list columns to expose data elements.- Configure dynamic drilldowns to enable field content-based navigation to various views.- Install and configure dedicated, remote, and thin clients. - Install and configure Siebel servers, database servers, Gateway servers, and remote servers.- Configure WEB servers with Siebel WEB Server Extension and Siebel WEB Server component on Siebel server to allow HTML access via Internet.- Create architecture design for Call Center implementation of 100+ seats.- Map and import legacy data from various systems into Siebel database using eBusiness Integration Manager (EIM). - Design and configure real-time two way data transfer between Siebel and various legacy systems using eBusiness Application Integration (EAI).- Design and configure Workflow and Assignment Manager rules.

Senior Siebel Consultant (Business Analyst), (2000 - 2001)- Assemble existing and proposed client business process detail.- Lead application demonstrations to introduce product functionality to client and to plan out functional requirements.- Conduct meetings with client executive staff, technical staff, and end users in order to coordinate involvement.- Perform functional requirements mapping and Gap analysis.- Design customized user interface and business objects to meet functional requirements.- Interact with technical team members to design and configure tailored application to met functional requirements.- Ensure that all functional requirements of client were met by configured application.

CONDOR TECHNOLOGIES, INC., Annapolis, MarylandSAP Consultant (SAP Development Workbench ABAP Certified), (1998 - 2000)- Installed server and network hardware, operating system software, and baseline SAP software.- Created SAP software and user profiles as required.- Designed and configured system security policies & procedures.-Designed and instituted system administration policies & procedures.- Designed and developed functional and technical specifications for data exchange interfaces between SAP and various legacy systems.- Created ABAP programs working with SAP functional consultants to product reports for MM, PP, HR, and SD modules as required.- Converted legacy systems data to SAP data using Batch Data Communications and direct input.- Designed and developed interface between SAP and ADP payroll system.- Performed Business forms creation and modification using SAPScript as required.- Created interfaces between SAP system and various legacy systems.

DATA GENERAL CORPORATION, Westboro, MassachusettsSystems Engineer (Novell CNE since 1991), (1997 - 1998)- Involved in pre and post sales technical support to ensure division sales goals were achieved.- Installed, configured, tuned, and supported workstation and server hardware including PC's, X-Terminals, minicomputers, RISC/Intel based workstations and servers, and Citrix WinFrame workstations & servers.- Designed, installed, configured, and supported DG CLARiiON RAID disk array implementations and networking hardware including LAN cabling, modems, HUB's, termservers, concentrators, cluster controllers, bridges, routers, switches, and firewalls.- Installed, configured, and supported LAN/WAN Networking architectures including, ThinNet (10Base2), ThickNet (10Base5), ARCnet, 10BaseT (10 Mb), 10BaseX (100 Mb), 100BaseT, Token Ring, FDDI, CDDI, Single & multi-mode Fiber, and Wireless LAN.- Installed, configured, tuned, and supported workstation and server Operating Systems including MS DOS, WIN95, WIN/NT, DG/UX, HP/UX, SUN Solaris, and SCO UNIX.- Installed, configured, and supported LAN/WAN Networking Operating Systems including Novell Netware 3.x & 4.x and WIN/NT.- Installed, configured, and supported LAN/WAN networking protocols including ATM, Frame Relay, ISDN, and Analog dial-up.

DATA GENERAL CORPORATION, Norcross, GeorgiaSenior Software Support Representative, (1996 - 1997 and 1992 - 1995)- Supported systems engineers, Var's, and end users of workstation and server operating systems including MS-DOS, WIN95, WIN/ NT, DG/UX, HP/UX, SUN Solaris, and SCO UNIX.- Supported systems engineers, Var's, and end users in installation, configuration, and troubleshooting of LAN/WAN Networking Operating Systems including Novell Netware 3.x & 4.x and WIN/NT.- Supported systems engineers, Var's, and end users in installation, configuration, and troubleshooting of LAN/WAN Networking protocols including TCP/IP, OSIP, SNA, and NetBios.- Supported systems engineers, Var's, and end users in installation, configuration, and troubleshooting of DG CLARiiON RAID disk arrays and server clusters.- Supported systems engineers, Var's, and end users in installation, configuration, and troubleshooting of networking device software and firmware. 

PARANET, INC., Atlanta, GeorgiaNetwork Consultant, (1995 - 1996)- Produced functional and technical specifications for implementation of Tivoli TME.- Designed, implemented, and supported Tivoli TME for 10,000+ node intranet. - Produced functional and technical specifications for design and implementation of regional

intranet for Internet Service Provider.- Performed two national award winning network Operations and Management IT studies which generated additional engagements for consultants.- Troubleshoot and rectified various network installation problems on Token Ring, ThinNet, and 10baseT networks.

DATA GENERAL CORPORATION, Norcross, GeorgiaSenior Remote Network Support Engineer, (1987 - 1992)- Supported systems engineers, Var's, and end users in installation, configuration, and troubleshooting of networking hardware including LAN cabling, modems, HUB's, termservers, concentrators, cluster controllers, bridges, routers, switches, and firewalls.- Supported systems engineers, Var's, and end users in installation, configuration, and troubleshooting of LAN/WAN Networking architectures including ThinNet (10Base2), ThickNet (10Base5), ARCnet, 10BaseT (10 Mb), 10BaseX (100 Mb), 100BaseT, Token Ring, FDDI, CDDI, Single and multi-mode Fiber, and Wireless LAN.

System Level Test Operations Group Leader, (1981 - 1984)- Configured, installed, and ran system level diagnostic tests on printed circuit boards in all Data General product lines.- Designed and implemented test plans for all Data General product lines and custom testing procedures to simulate customer environments for various product lines.- Interfaced with various engineering personnel to report and correct deficiencies in product lines.- Supervised team of five test operators.

EDUCATION/PROFESSIONAL DEVELOPMENT TRAINING

SIEBEL SYSTEMS, INC., Alpharetta, Georgia, (2001)- Developing WEB based application course.- Project Manager course.

SIEBEL SYSTEMS, INC., Alpharetta, Georgia, (2000)- Core technical consultant certification course.- E-Business Application Integration course.- Requirements mapping (Business Analyst) course.

LINCSYS, INC., Norwalk, Connecticut, (1999)- Visual Basic Developers course.- Transact SQL database course.

SAP PARTNERS ACADEMY, Waltham, Massachusetts, (1998)- SAP Development Workbench Certification course.- SAP Basis Administration course.

MEMOREX TELEX, INC., Norcross, Georgia, (1991)- Novell CNE program.- Certified Novell Engineer.

CENTRAL NEW ENGLAND COLLEGE, Worcester, Massachusetts, (1981 - 1982)- Accelerated Computer Programming course (3.8 GPA).

WORCESTER STATE COLLEGE, Worcester, Massachusetts,(1978 - 1981)- Business Administration and Computer Science

QUINSIGAMOND COLLEGE, Worcester, Massachusetts,- Computer Science

REFERENCESExcellent personal and professional references will be provided on request.

CertificationsSee above