JUNE 2012

CVIM Strategic Plan Update

STRATEGIC GOALS 1. Expand access to care for current and new patients       2. Redirect more resources to patient care through operational efficiencies  3. Make CVIM Chester County’s

charity of choice 4.   Transition to a governing board                                   

Patient Satisfaction Survey

Patients reported:100% - Satisfaction with overall care98% - That staff were helpful and caring

96% - They were presented with health education during visit (compared to 59% last year)

93% - Overall improvement in health status since becoming CVIM patient

[100 patients surveyed: 55 English - 45 Spanish]

Patient Volume

FISCAL YEAR 2012 SUCCESSES

Fund Development

Fiscal Year 2012 Highlights

* Golf Classic * Winter/Spring Appeals * Foundation Awards * Pledges

Winter Newsletter (Calendar Year End Appeal)

2007 2008 2009 2010 2011 (FY'12)

$0

$50,000

$100,000

$150,000

$200,000

$250,000

$300,000

$350,000

Spring Newsletter (Fiscal Year End Appeal)

2008 2009 2010 2011 2012$0.00

$10,000.00$20,000.00$30,000.00$40,000.00$50,000.00$60,000.00$70,000.00$80,000.00$90,000.00

Fiscal Year 2013 Plans & Challenges

CVIM 15th AnniversaryNew Pillar MembersBoard CommitteesCompanies of CaringMarketing CommitteeBuild and Sustain New Golf Sponsors

How Can I Help to Make CVIM the Charity of Choice in Chester County?

Board giving – importance of 100% participationCVIM Elevator speech – know your talking pointsWhat else can I do? 1. Help to open closed doors & cultivate new donors 2. Invite contacts for a tour of CVIM 3. Invite and include us at your events

Income Source Summary

Constituent No. of Donors No. Gifts Given Total (to date)

Board 18 30 $50,550Church 9 21 $10,417Corporation 50 60 $404,809Former Board 3 5 $22,650Foundation 31 30 $352,200Government 3 4 $49,448Individual 417 489 $1,031,375Organization 13 14 $41,178Staff 6 7 $6,836United Way 2 2 $42,240Volunteers 63 89 $25,842

Fiscal Year Donors DollarsFY 2012 624 $2,037,545 FY 2011 726 $2,329,183

FISCAL Y

EAR 2012 S

UCCESSES

Volunteer Management

Volunteer Recruitment

Numbers of new volunteers

Volunteer recruitment activity

Student internships

Volunteer Committee

Selection and orientation process

Training

Volunteer Recognition

Volunteer CommitteeVolunteer Week CelebrationVolunteer Stars

ORTHODONTIST 10 Years

MATTHEW SWIATEK, DMD, MMSc

Example of Volunteer Star on CVIM Website

Volunteer Retention & Leadership

Communication

Cross training

Corporate Volunteer Partners

Examples of volunteer leadership

FISCAL YEAR 2012 S

UCCESSES

Dental Services

Dental Teamwork

New Dentist Dental Hygienist

Volunteer Clinicians

Staff

Student Component

Dental Program Enhancements

HIV Testing

Smoking Cessation Program

Outreach

FISCAL Y

EAR 2012 S

UCCESSES

Medical Program Accomplishments

Medical Home Model

Care CoordinationCommunity Partnerships

Case Example

Program Enhancement

Diabetes Case Management

Nutrition

Step it Up

Obesity

Comparison of National vs. CVIM Obesity Statistics

36%

37%

27%

National Obesity

16%

38%

46%

CVIM Obesity

Green: Normal <25Yellow: Overweight 25-29Red: Obese >30

Breakfast & Business Meetings

CommunicationEngaging VolunteersCare Coordinator RoleExpanded Clinic HoursNew Patient Volumes

Quality Assurance

Credentialing and PrivilegingChart ReviewsPeer ReviewContinuing Medical Education

FISCAL Y

EAR 2012 S

UCCESSES

Dispensary Accomplishments

Transition

Leadership TransitionOverlapIncreased hours

Operational Efficiencies

Dispensary Programs

Smoking Cessation

Patient Assistance Program

Student Rotations

Help Forward