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CVIM Strategic Plan Update. June 2012. STRATEGIC GOALS. 1. Expand access to care for current and new patients       2. Redirect more resources to patient care through operational efficiencies  - PowerPoint PPT Presentation


CVIM Strategic Plan Update

June 2012

CVIM Strategic Plan Update

STRATEGIC GOALS 1. Expand access to care for current and new patients 2. Redirect more resources to patient care through operational efficiencies 3. Make CVIM Chester Countys charity of choice 4. Transition to a governing board

Patient Satisfaction SurveyPatients reported:

100% - Satisfaction with overall care

98% - That staff were helpful and caring

96% - They were presented with health education during visit (compared to 59% last year)

93% - Overall improvement in health status since becoming CVIM patient

[100 patients surveyed: 55 English - 45 Spanish]

Patient Volume

Fiscal Year 2012 SuccessesFund Development

Fiscal Year 2012 Highlights * Golf Classic

* Winter/Spring Appeals

* Foundation Awards

* Pledges

Winter Newsletter (Calendar Year End Appeal)

Spring Newsletter (Fiscal Year End Appeal)

Fiscal Year 2013 Plans & ChallengesCVIM 15th AnniversaryNew Pillar MembersBoard CommitteesCompanies of CaringMarketing CommitteeBuild and Sustain New Golf Sponsors

How Can I Help to Make CVIM the Charity of Choice in Chester County?Board giving importance of 100% participationCVIM Elevator speech know your talking pointsWhat else can I do? 1. Help to open closed doors & cultivate new donors 2. Invite contacts for a tour of CVIM 3. Invite and include us at your events

Income Source SummaryConstituentNo. of DonorsNo. Gifts GivenTotal (to date)Board1830$50,550Church921$10,417Corporation5060$404,809Former Board35$22,650Foundation3130$352,200Government34$49,448Individual417489$1,031,375Organization1314$41,178Staff67$6,836United Way22$42,240Volunteers6389$25,842Fiscal YearDonorsDollarsFY 2012624$2,037,545 FY 2011726$2,329,183

Fiscal Year 2012 SuccessesVolunteer Management

Volunteer RecruitmentNumbers of new volunteers

Volunteer recruitment activity

Student internships

Volunteer Committee

Selection and orientation process


Volunteer RecognitionVolunteer Committee

Volunteer Week Celebration

Volunteer Stars

ORTHODONTIST 10 Years MATTHEW SWIATEK, DMD, MMSc Example of Volunteer Star on CVIM Website

Volunteer Retention & LeadershipCommunication

Cross training

Corporate Volunteer Partners

Examples of volunteer leadership

Fiscal Year 2012 Successes

Dental Services

Dental TeamworkNewDentistDental Hygienist

Volunteer Clinicians


Student Component

Dental Program EnhancementsHIV Testing

Smoking Cessation Program


Fiscal Year 2012 SuccessesMedical Program Accomplishments

Medical Home ModelCare Coordination

Community Partnerships

Case Example

Program EnhancementDiabetes Case Management


Step it Up


Comparison of National vs. CVIM Obesity StatisticsGreen: Normal 30Breakfast & Business MeetingsCommunication

Engaging Volunteers

Care Coordinator Role

Expanded Clinic Hours

New Patient Volumes

Quality AssuranceCredentialing and PrivilegingChart ReviewsPeer ReviewContinuing Medical Education

Fiscal Year 2012 SuccessesDispensary Accomplishments

TransitionLeadership TransitionOverlapIncreased hours

Operational Efficiencies

Dispensary ProgramsSmoking Cessation

Patient Assistance Program

Student Rotations

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