CVIM Strategic Plan Update

Download CVIM Strategic Plan Update

Post on 13-Jan-2016

29 views

Category:

Documents

0 download

Embed Size (px)

DESCRIPTION

CVIM Strategic Plan Update. June 2011. Presenters Development Joan Snyder Operations Marie Frey Dental Services Alberta Landis Medical Services Dr. Mary Wirshup Dispensary Susan Shughrue Social Services Dalissy Jose. Accomplishments of FY 2011. Fund Development. - PowerPoint PPT Presentation

TRANSCRIPT

<ul><li><p>CVIM Strategic Plan UpdateJune 2011</p></li><li><p>Accomplishments of FY 2011PresentersDevelopment Joan SnyderOperations Marie FreyDental Services Alberta LandisMedical Services Dr. Mary WirshupDispensary Susan ShughrueSocial Services Dalissy Jose</p></li><li><p>Fund DevelopmentFiscal Year 2011 Successes</p></li><li><p>Fiscal Year 2011 HighlightsWinter Appeal</p><p>Online Giving</p><p>Golf Classic ~ 10th Anniversary</p><p>Government Funding</p><p>Total Raised = $2.3M (FY 10 = $2.66M)</p></li><li><p>Telling Our StoryCVIM ~ The Charity of ChoiceVolunteer Model </p><p>Free Care vs. Suggested Fee for Service</p><p>Remained open to new patients</p><p>Managing chronic diseaseincreased patient acuity</p><p>Partnerships</p></li><li><p>What will be our story going forward into FY 2012? URGENT NEED DRIVES OUR MODEL OF CAREUnprecedented patient volume </p><p>Increasing patient acuity </p><p>Lifelong management of chronic illnesses </p><p>Health changes require educational/supportive services</p><p>~ All factors combined necessitate the need for more human and financial resources.</p></li><li><p>Our Model of Care Our model sets CVIM apart from the traditional free clinic model--Primary medical and comprehensive dental care; prescription meds</p><p>Care management; disease management</p><p>Intensive education and programming</p><p>Measurable Outcomes</p><p>Changing lifestyles; habits</p></li><li><p>Why do you need my gift for operations when you have a significant endowment?Good fiscal practice</p><p>Increase amount of interest for operations needs</p><p>Prepare for major changes to funding climate</p><p>Obligation to not close doors</p></li><li><p>Looking Ahead ~ FY 2012 Renew Companies Of Caring effort</p><p>Augment Grant Research</p><p>Major gift effort with IndividualsNew pledges from Hope Chest DonorsNew Pillars for Spring 2012</p><p>Board Development</p><p>Social Media Strategy</p></li><li><p>The Role of Board MembersGive to CVIM 100% Board participation</p><p>Open new doors</p><p>Help us cultivate your contacts</p><p>Represent CVIM at community/chamber events</p><p>Find Kevin Bacon</p><p>CONTINUED SUCCESS DEPENDS ON RELATIONSHIP BUILDING!</p></li><li><p>Operations &amp; Volunteer ManagementFiscal Year 2011 Successes</p></li><li><p>Volunteer Management Completed General Volunteer Orientation Modules - on website and at CVIM:OverviewFacilities and StaffVolunteer Policies and ProceduresSafety and SecurityVolunteer EducationCultural CompetencyStatement of Certification</p><p>Developing Department Specific Orientation </p></li><li><p>Volunteer Management, continuedStandardized Volunteer Application Form</p><p>Initiated Security Checks Criminal Background CheckChild Abuse Clearance</p><p>Implemented Volunteer E-News</p></li><li><p>Volunteer Management, continuedRecruited Volunteers OnlineCreated/Monitored Student InternshipsCompleted Interpreter CertificationsDeveloping Volunteer Leaders</p><p>20 new Support Volunteers</p></li><li><p>EligibilityRevised/streamlined Guidelines </p><p>Broadened GuidelinesCommunity needsFamily treatment</p><p>Posted Eligibility Documents OnlinePatientsOther Social Service Agencies</p><p>Handled Calls/Screenings100 120 English patient inquiry calls/week2400 FYTD new patient screenings</p><p>Partnered for AZ and Lilly Audits</p></li><li><p>Patient Satisfaction SurveyNearly 100 patients surveyed</p><p>Satisfaction with overall care was 100%</p><p>Decrease of ER visits confirmed</p><p>Challenge: patients waiting longer for appointments</p></li><li><p>Data AdministrationImplemented Electronic Patient Scheduling</p><p>Created system checks &amp; balances for data integrity</p><p>Created Volunteer Data Management Team</p><p>Cross trained volunteers</p><p>Acquired new computers for MedServices usersCitadelState grants</p><p>Tracked volunteer hours using MedServices</p></li><li><p>Dental ServicesFiscal Year 2011 Successes</p></li><li><p>Patient CarePatient StatisticsMarch Record Month88 new patients536 visits</p><p>Expansion of Hours</p><p>Supply Management</p></li><li><p>Quality AssuranceDental Studies</p><p>Credentialing &amp; Privileging</p><p>OSHA Standards</p><p>Orientation student/volunteer/staff</p></li><li><p>Facility EnhancementChart Room</p><p>Electronic Scheduling</p><p>Computers</p><p>Equipment</p></li><li><p>StaffingNew HiresVP of Dental AffairsDentistRDH</p><p>Volunteer Dentists</p><p>Professional and License AchievementsVP of Dental Services VP of PDHARDH PHDHP and AnesthesiaDental Assistant - EFDA</p></li><li><p>PartnershipsTempleDental SocietyMCCC/HarcumDental Hygiene SocietyChester County Head StartMigrant Head StartLocal Social Service AgenciesMision Santa MariaKennett &amp; Oxford School Districts</p></li><li><p>Goals for FY2012Expand southern Chester County outreach</p><p>Expand partnership with WCASD</p><p>Add later clinical hours</p><p>Utilize EFDA skills</p><p>Offer partials and denture relines</p><p>Recruit more bilingual interpreters</p><p>Incorporate Smoking Cessation program</p></li><li><p>Medical Program AccomplishmentsFiscal Year 2011 Successes</p></li><li><p>Excellent Patient CareMedical Home</p><p>Quality</p><p>Condition C</p><p>Social Services</p><p>Credentialing Committee</p></li><li><p>VolumeRecord Month March 2011</p><p>77 new patients</p><p>829 visits</p><p>Year to Date</p><p>19% increase in new patients</p><p>15% increase in patient visits</p></li><li><p>Expansion of ServiceDiabetes ClinicOphthalmology ClinicOrthopedicsDermatology ClinicHIV Testing</p></li><li><p>WellnessPatient Education</p><p>Asthma Program</p></li><li><p>TeachingStudent Highlights</p><p>Clinician Education</p></li><li><p>StaffingNew Volunteers6 physicians1 PA1 podiatrist1 bilingual NP1 chiropractor</p></li><li><p>New PartnershipsMaster program in Nutrition at ImmaculataMasters of Public Health at Temple UniversityBryn Mawr Family Practice Program</p></li><li><p>Goals for FY 2012Volunteer Leadership NCQA Medical Home Designation</p></li><li><p>Dispensary AccomplishmentsFiscal Year 2011 Successes</p></li><li><p>StatisticsCost of Medication Purchased = $ 32,733</p><p>FY 2010FY 2011% ChangeDispensary Encounters4,7255,35713% increaseNumber of Prescriptions Filled12,77714,21611% increase</p></li><li><p>Staffing</p><p>New Volunteers3 volunteer pharmacists</p><p>Volunteer LeadersSmoking Cessation Program managementVolunteer Orientation Manual development</p><p>Education of 18 PharmD students</p></li><li><p>Patient Assistance Program (PAP)Statistics over $1M YTD</p><p>Operational Enhancements</p><p>CommunicationIncreased between PAP, Eligibility team, DispensaryAuditsLillyAstra Zeneca</p><p>Federal Poverty Guidelines</p></li><li><p>PAP, continuedDevelopment of Volunteer Orientation Manual</p><p>Volunteer LeadersOverall workflow of departmentOrders/manages Astra-Zeneca program</p></li><li><p>Diabetes EducationResults of Diabetes Education</p><p>Expanded appointments Educators </p><p>71 Total Diabetic PatientsHbA1c 39 received one-on one education72% decreased 32 did not receive one-on-one education44% increased</p></li><li><p>Smoking CessationResults of Smoking Cessation Program Overall Quit Rate = 58%</p><p>Appointments expanded </p><p>Counselors added </p><p>Daily touch base visits </p><p>Dental hygiene students</p></li><li><p>A Look Ahead - Goals for FY 2012DispensaryEvaluate MedServices Pharmacy ModuleRecruit Volunteer Pharmacists</p><p>Diabetes Program Advance to next levelHire PT diabetes educator case managerEstablish more comprehensive patient follow-upImplement patient telephone visitsTrack and Educate pre-diabetic patientsGather data and Report on benefit of diabetes education</p></li><li><p>A Look Ahead - Goals for FY 2012Smoking Cessation ProgramImplement screening of dental patients</p><p>Identify/target controlled diabetics for smoking cessation</p><p>Patient Assistance ProgramStay current with PAP requirementsUpdate drug pricing bi-annually</p></li><li><p>Social ServicesFiscal Year 2011 Successes</p></li><li><p>Excellent Patient CareInformation and Referral</p><p>Case Management</p><p>Counseling</p><p>Teaching</p></li><li><p> Onward</p></li></ul>

Recommended

View more >