cvim strategic plan update

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CVIM Strategic Plan Update. June 2011. Presenters Development – Joan Snyder Operations – Marie Frey Dental Services – Alberta Landis Medical Services – Dr. Mary Wirshup Dispensary – Susan Shughrue Social Services – Dalissy Jose. Accomplishments of FY 2011. Fund Development. - PowerPoint PPT Presentation


  • CVIM Strategic Plan UpdateJune 2011

  • Accomplishments of FY 2011PresentersDevelopment Joan SnyderOperations Marie FreyDental Services Alberta LandisMedical Services Dr. Mary WirshupDispensary Susan ShughrueSocial Services Dalissy Jose

  • Fund DevelopmentFiscal Year 2011 Successes

  • Fiscal Year 2011 HighlightsWinter Appeal

    Online Giving

    Golf Classic ~ 10th Anniversary

    Government Funding

    Total Raised = $2.3M (FY 10 = $2.66M)

  • Telling Our StoryCVIM ~ The Charity of ChoiceVolunteer Model

    Free Care vs. Suggested Fee for Service

    Remained open to new patients

    Managing chronic diseaseincreased patient acuity


  • What will be our story going forward into FY 2012? URGENT NEED DRIVES OUR MODEL OF CAREUnprecedented patient volume

    Increasing patient acuity

    Lifelong management of chronic illnesses

    Health changes require educational/supportive services

    ~ All factors combined necessitate the need for more human and financial resources.

  • Our Model of Care Our model sets CVIM apart from the traditional free clinic model--Primary medical and comprehensive dental care; prescription meds

    Care management; disease management

    Intensive education and programming

    Measurable Outcomes

    Changing lifestyles; habits

  • Why do you need my gift for operations when you have a significant endowment?Good fiscal practice

    Increase amount of interest for operations needs

    Prepare for major changes to funding climate

    Obligation to not close doors

  • Looking Ahead ~ FY 2012 Renew Companies Of Caring effort

    Augment Grant Research

    Major gift effort with IndividualsNew pledges from Hope Chest DonorsNew Pillars for Spring 2012

    Board Development

    Social Media Strategy

  • The Role of Board MembersGive to CVIM 100% Board participation

    Open new doors

    Help us cultivate your contacts

    Represent CVIM at community/chamber events

    Find Kevin Bacon


  • Operations & Volunteer ManagementFiscal Year 2011 Successes

  • Volunteer Management Completed General Volunteer Orientation Modules - on website and at CVIM:OverviewFacilities and StaffVolunteer Policies and ProceduresSafety and SecurityVolunteer EducationCultural CompetencyStatement of Certification

    Developing Department Specific Orientation

  • Volunteer Management, continuedStandardized Volunteer Application Form

    Initiated Security Checks Criminal Background CheckChild Abuse Clearance

    Implemented Volunteer E-News

  • Volunteer Management, continuedRecruited Volunteers OnlineCreated/Monitored Student InternshipsCompleted Interpreter CertificationsDeveloping Volunteer Leaders

    20 new Support Volunteers

  • EligibilityRevised/streamlined Guidelines

    Broadened GuidelinesCommunity needsFamily treatment

    Posted Eligibility Documents OnlinePatientsOther Social Service Agencies

    Handled Calls/Screenings100 120 English patient inquiry calls/week2400 FYTD new patient screenings

    Partnered for AZ and Lilly Audits

  • Patient Satisfaction SurveyNearly 100 patients surveyed

    Satisfaction with overall care was 100%

    Decrease of ER visits confirmed

    Challenge: patients waiting longer for appointments

  • Data AdministrationImplemented Electronic Patient Scheduling

    Created system checks & balances for data integrity

    Created Volunteer Data Management Team

    Cross trained volunteers

    Acquired new computers for MedServices usersCitadelState grants

    Tracked volunteer hours using MedServices

  • Dental ServicesFiscal Year 2011 Successes

  • Patient CarePatient StatisticsMarch Record Month88 new patients536 visits

    Expansion of Hours

    Supply Management

  • Quality AssuranceDental Studies

    Credentialing & Privileging

    OSHA Standards

    Orientation student/volunteer/staff

  • Facility EnhancementChart Room

    Electronic Scheduling



  • StaffingNew HiresVP of Dental AffairsDentistRDH

    Volunteer Dentists

    Professional and License AchievementsVP of Dental Services VP of PDHARDH PHDHP and AnesthesiaDental Assistant - EFDA

  • PartnershipsTempleDental SocietyMCCC/HarcumDental Hygiene SocietyChester County Head StartMigrant Head StartLocal Social Service AgenciesMision Santa MariaKennett & Oxford School Districts

  • Goals for FY2012Expand southern Chester County outreach

    Expand partnership with WCASD

    Add later clinical hours

    Utilize EFDA skills

    Offer partials and denture relines

    Recruit more bilingual interpreters

    Incorporate Smoking Cessation program

  • Medical Program AccomplishmentsFiscal Year 2011 Successes

  • Excellent Patient CareMedical Home


    Condition C

    Social Services

    Credentialing Committee

  • VolumeRecord Month March 2011

    77 new patients

    829 visits

    Year to Date

    19% increase in new patients

    15% increase in patient visits

  • Expansion of ServiceDiabetes ClinicOphthalmology ClinicOrthopedicsDermatology ClinicHIV Testing

  • WellnessPatient Education

    Asthma Program

  • TeachingStudent Highlights

    Clinician Education

  • StaffingNew Volunteers6 physicians1 PA1 podiatrist1 bilingual NP1 chiropractor

  • New PartnershipsMaster program in Nutrition at ImmaculataMasters of Public Health at Temple UniversityBryn Mawr Family Practice Program

  • Goals for FY 2012Volunteer Leadership NCQA Medical Home Designation

  • Dispensary AccomplishmentsFiscal Year 2011 Successes

  • StatisticsCost of Medication Purchased = $ 32,733

    FY 2010FY 2011% ChangeDispensary Encounters4,7255,35713% increaseNumber of Prescriptions Filled12,77714,21611% increase

  • Staffing

    New Volunteers3 volunteer pharmacists

    Volunteer LeadersSmoking Cessation Program managementVolunteer Orientation Manual development

    Education of 18 PharmD students

  • Patient Assistance Program (PAP)Statistics over $1M YTD

    Operational Enhancements

    CommunicationIncreased between PAP, Eligibility team, DispensaryAuditsLillyAstra Zeneca

    Federal Poverty Guidelines

  • PAP, continuedDevelopment of Volunteer Orientation Manual

    Volunteer LeadersOverall workflow of departmentOrders/manages Astra-Zeneca program

  • Diabetes EducationResults of Diabetes Education

    Expanded appointments Educators

    71 Total Diabetic PatientsHbA1c 39 received one-on one education72% decreased 32 did not receive one-on-one education44% increased

  • Smoking CessationResults of Smoking Cessation Program Overall Quit Rate = 58%

    Appointments expanded

    Counselors added

    Daily touch base visits

    Dental hygiene students

  • A Look Ahead - Goals for FY 2012DispensaryEvaluate MedServices Pharmacy ModuleRecruit Volunteer Pharmacists

    Diabetes Program Advance to next levelHire PT diabetes educator case managerEstablish more comprehensive patient follow-upImplement patient telephone visitsTrack and Educate pre-diabetic patientsGather data and Report on benefit of diabetes education

  • A Look Ahead - Goals for FY 2012Smoking Cessation ProgramImplement screening of dental patients

    Identify/target controlled diabetics for smoking cessation

    Patient Assistance ProgramStay current with PAP requirementsUpdate drug pricing bi-annually

  • Social ServicesFiscal Year 2011 Successes

  • Excellent Patient CareInformation and Referral

    Case Management



  • Onward