PIYUSH GAUR Contact No.: 09871500312 ~ E-Mail: piyush.gaur87@gmail.com

PROFILE SUMMARY

A result oriented professional with 5+ years of experience in:

~ Product Management ~ Business Development ~ Product Presentations and demo ~ Requirement Gathering & Analysis ~ Service Delivery ~ Client Relationship Management~ Revenue Operations ~ Business Analytics ~ Revenue Enhancement

Hands-on-experience of working on the techniques laid down by well-known brands of international repute like Ericsson, Bharti Airtel, Vodafone, Uninor, Aircel, Idea, TATA etc.

Excellent analytical and quantitative skills with rich experience of working in multi-cultural & multi-disciplined teams Strong business mindset in analyzing complex data and converting consumer information into insightful knowledge Ability to understand telecom requirements & conceptualize end to end solution. Initiatives in bringing new products in the market Ability to translate complex Technical Specifications into clear User and Commercial Benefits In depth understanding of conducting competitor analysis by keeping abreast of market trends & competitor moves to achieve

market share metrics Study the offerings of key competitors in different markets and collaborate with product development to develop the product

offerings for identified opportunities Conduct Market Research to understand the consumer behavior and trends to ensure that the category remains on the leading

edge of technology and innovation An effective communicator & negotiator with strong analytical, problem solving and organizational abilities Understanding of Industry standards i.e. ISO27001, Quality and Process improvement model like CMMI and Lean/Six Sigma Track Record of participating in the complete range of project activities, starting from Initiating, conceptualization, Testing ,

monitoring & Controlling and closing of the project

WORK EXPERIENCE

Since Mar’13 with mCarbon Tech Innovation Pvt. Ltd., Noida as AM - Products

Key Clients Handled: Airtel India, Airtel Bangladesh, TATA

Key Accountabilities:

Responsible for the Product Management of Value Added Services (VAS) products like EOCN, Call Manager, CRBT etc. and ensuring that product portfolio is constantly relevant to consumer requirements, regulations and market trends

Engage with end users of the system and be the Single point of contact for all functional requirements ensuring that product requirements are easily understood and translated

Design new plans / product for subscribers by liasioning with Finance and Sales Associate closely with IN Team for product configuration and with CRA team for product testing Initiate and prioritize projects and features with engineering and design team, track product development and launch product

on time Ensure new product launch through Marketing Communications team Planning for promotional activities on daily and event basis Managing Segmented Portfolio/ Increasing Penetration of Segmented promos Driving communication in the market through innovative communication to the operator Adding new features as per customer feedback to increase the product success Develop deep customer insights for our businesses helping in segmentation and target customers more effectively Working on structuring data from multiple sources, cleaning and preparing for analysis Interpret data, analyze results using statistical techniques and provide reports Improve campaign effectiveness & sharing best practices with circles to improve communication efficiency Tracking of critical KPI's update on daily basis for smooth MIS functioning Performing Revenue analysis, calculations and striving for revenue enhancement Providing product updates and technical advice to clients, Explain technical capabilities and business benefits of solutions to the

customer from engineering level to senior executives Study the offerings of key competitors in different markets and collaborate with product development to develop the product

offerings for identified opportunities Identify opportunities for improvement, and incorporate new product features on an ongoing basis Working closely with customers on the technical requirements to provide technical solutions, Identified requirements, including

technical details sufficient for product definition

Ensure transfer and sustenance of products knowledge among the Enterprise and Customer support teams including account managers, client service managers, deployment and support teams before launch and thereafter during the product lifecycle

Oversee and manage the product as well by rigorously monitoring key performance metrics Ensure high levels of quality and customer experience in launched products through documented, simple, and well tested sales,

provisioning and support processes Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the product and achieving

business excellence Essaying a key role in identifying, developing and implementing improvements to the existing procedures and functions to

ensure efficient quality service to the customer/end user

Jul’11 to Mar’13 with Techzone (An Eros International Company), Lucknow as Sr.Executive – New Products & Business Development

Key Clients Handled: Reliance, Airtel India

Accomplishments:

Holds the distinction of planning and managing the CRBT business for Reliance UP Hub ensuring to meet desired targets of Techzone and the clients

CRBT Promotion by OBD, IBD, IVR, USSD, PCN, and CID in the circle allocated Analyzed the daily MIS reports and took steps to ensure desired numbers on all CRBT promotion mediums Configured the technical products as per the customer’s and technical requirement Responsible for development and implementation for operational plans which optimize profitability, market share and revenue

growth in the short and long term. Played a stellar role in planning and coordination with the support operations for PAN India Upgrades and Updates (Product

Configuration, Intermediate Correction Packages, Emergency Packages) Developed a deep understanding of customers, identify gaps in core product functionality and help build right set of features

and track adoption for same. Met with channels/customers to understand their current technical environment, key business issues/drivers, and future

technology requirements Preparation and review of Solution documents, Method of procedures and sign off on handover documents for closure of the

project Scheduled the various activities with key focus on SLA , KPI’s and critical points Played a stellar role in building credibility, establish rapport, and maintain communication with stakeholders at multiple levels Monitored investigation teams in conjunction with major disturbances and failures or other serious problems as also to work for

emergency support Achieved targets on revenue, service penetration & product launches as per circle budget. Also responsible for revenue

assurance, billing reconciliations and project tracking Provided product updates and technical advice to clients, Explained technical capabilities and business benefits of solutions to

the customer from engineering level to senior executives Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble

shoot in case of escalations Worked closely with marketing team, creative agencies & analytics team to design & implement product campaigns

SUMMER INTERNSHIPS

Organization: Tata Teleservices Pvt. Ltd., New Delhi Period: Jun’09 to Aug’09Highlights: Carried out:

o Training program as part of B.E 7th semester curriculum and studied about the functioning of CDMA Network and Network Details

o Reporting Managemento Revenue Management

ACADEMIC DETAILS

2010 Bachelor of Technology in Computer Science and Engineering from Uttar Pradesh Technical University (UPTU), Noida, UP, India

2006 Bachelor of Computer Applications from Virendra Swaroop Institute of Computer Studies, Kanpur, UP, India (Only First year).

EXTRAMURAL ENGAGEMENTS & ACCOLADES

Attained Achievers award for planning and effective stakeholder communication throughout the Project Life Cycle in year 2014 Accredited as Best Performer of the Month and won several laurels and appreciation for the consistent hard work shown in

achieving stated targets consistently in year 2012 Attained Achievers Award 2009 for the technical project presentation on GSM and CDMA (College) Holds the distinction of being:

o Recipient of Achiever’s Award for the two consecutive years during graduation in 2007o Post holder in the discipline committee of the college for three years in 2007

Successfully won various prizes in Debate, Literary and Quiz competitions at inter college level in 2007

PERSONAL DETAILS

Date of Birth: 7th Dec, 1987Contact Address: Hno: A-8, Mayank Building, Sector-5, Noida - 201301 Passport No: K2474147Languages Known: English, Hindi