cx@MojoTech

ACME +10%

$ 3700’VERTICAL

Duncan ShawManaging Director

CX

Ummmm... now what?

CX=every customer interaction

1000ACRES

118TRAILS

60’BASE

3700’VERTICAL

@MojoTech

Customers get smarter, expect more.

2008 2009 2011 2014 2016

ACME +10%

@MojoTech

#1 GENERATION RETENTION

$

Customer value & tech savvy can be inverse.

@MojoTech

Rich profiles,Real trade

#2 ENABLE THE POWER SHIFT

Curated Destinations

Close to your favorite restaurant Great Views

Welcome Mr. Jones

Start a new search

Here are some places we think you will like

Open and sunny 220 310

There is a place near your favorite restaurant which would be the place we recommend. Two other places are nearby that have great views and are bright.

Traveling to Austin this month?

Your Past Trips

Hello Mr. Jones...I am here to assist you if you have any questions.

@MojoTech

Loyalty is the result, not the goal

#3 ADD VALUE, BECAUSE YOU CAN

TRANSACTION FLOW

RETENTION, REVENUE

@MojoTech

Tech can multiply real customer interactions

#4 HOS·PI·TAL·I·TY/häspə´talədē/1. the generous and friendly treatment of visitors and guests

PERSONAL DETAILSCONTACT TREEEVENTSFEEDBACKPREFERENCESKNOWLEDGETASKSPROVIDERSVENDORSRECORDS

PATIENT JOURNEY

AWARENESS PREPARATION IN-VISIT GREETING COMMUNICATION INCIDENTSRESOLUTION FAREWELL RECAP/REWARD

INVITE/SUGGESTPOST-VISITPRE-VISIT

@MojoTech

18-7920%OFF

Platinum85,000 Points

CX UX UX CX UX CX CX UX+ + +

LTV needs RCX

FreeCompete on service Welcome

Know me, Help me

Give to getand keep

@MojoTech

THX

@MojoTech

ACME +10%

$ 3700’VERTICAL

Duncan ShawManaging Director

Providence | NYC | Boulder | DC