cybalink solutions brochure

We understand that each client and their requirements are unique, our business strategy is to form long term relationships, gaining a thorough understanding of your business operations and culture. This approach allows Cybalink Solutions to customise services to best match your needs and requirements. The team at Cybalink Solutions plan, design, transition, and optimise your outsourcing needs to ensure we save you time and money. To get started our process is simple:

Cybalink Solutions are an Australian owned outsourcing company who provide specialist remote staffing solutions to clients within a range of industries for business support functions and processes. Outsourcing is the process of relocating your business support functions to another country which offers lower labour costs, less risk and a flexible workforce. It is a growing global trend that allows businesses to focus on their core services while maintaining efficient daily operations.

Contact Us

Analyse Business Process

Recruit New Remote Staff

Train Remote Staff

GO LIVE

“Outsourcing to Cybalink Solutions was a “business critical decision”, it’s a fantastic resource to have with a high level of service, impeccable turnaround and cost effective outcome. The implementation process was seamless, with the Operations Manager – Kim Lombardi assisting every step of the way, writing training manuals, managing the internal and external training functions and providing great process improvement ideas. We are now looking at other areas of our business that could benefit from this model.”

ALEX NOYE - Human Resources Manager - Kiewit

▶ Save up to 80% on labour and office costs ▶ Specialised staff that work only for you ▶ No PAYG, Superannuation and work cover

OUTSOURCING EXCELLENCE www.cybalinksolutions.com

OUR SERVICES utilise best practice and innovative technology solutions that enable clients to become more industry competitive by focusing on their core business.Our solutions can be applied to a wide variety of disciplines, work flow process and include the following services:

Finance & Accounting

▶ Accounts Payable invoice matching ▶ Accounts Payable invoice data entry ▶ Accounts Receivable collections ▶ General ledger reconciliations ▶ Bank reconciliations

Recruitment

▶ Reference checking ▶ Verifying and job pooling applications ▶ Following up candidates to collate missing

or expired license and certificates ▶ Entering applications, certificates & other candidate information

Administration

▶ Operations data entry ▶ Any administrative task that requires entry

into a database or spreadsheet ▶ Flight and accommodation bookings ▶ Document Control ▶ Secretarial support (typing letters,

correspondence etc)

Engineering

▶ Drafting ▶ Take offs ▶ Workpacks and Testpacks ▶ Entering structural steel plan drawing information

into spreadsheets e.g piece mark numbers

Human Resource Management

▶ Employee contract generation ▶ Data entry of all performance management

KPI’s garnered from each performance plan discussion

▶ Personnel filing ▶ Timesheet entry ▶ Payroll processing

Contact CentreInbound:

▶ Customer Service ▶ Technical Support ▶ Up-sell and Cross-sell

recruitmenthuman resource management

contact centre

engineeringadministration

finance & accounting

Outbound: ▶ Account maintenance

including data cleansing/ validation

▶ Follow up contact with potential customers

▶ Sales and Marketing research ▶ Lead Generation


WHAT ARE THE BENEFITS FOR YOU?

▶ Higher profit margins and reduced overheads ▶ Assists with streamlining your business processes

& increasing efficiency ▶ Allows more time to focus on your core business ▶ Improves turnaround times ▶ Reduces your risk with a scalable and flexible

staffing solution ▶ Offers you flexible levels of involvement

Outsourcing to the Philippines has become a commercially viable decision for thousands of companies worldwide. Since 2006 the BPO industry in the Philippines has grown 46% annually. In 2010, the Philippines overtook India as the preferred location to outsource English-language business processing.

The reasons are simple; availability of low labour costs, access to a large highly skilled English-speaking talent pool, global cultural affinity, timezone similarities, a robust national economy and a government that provides incentives to fuel the industry’s growth.

The example below is based on an Administrator and includes on costs. Savings are per person, per annum.

Money Cybalink Solutions can save you

PHILIPPINES $20,000

to $30,000

AUSTRALIA$60,000

to $80,000

YOU SAVE$40,000

to $50,000

VS =

“I have been outsourcing my payroll, accounts payable and other accounting functions to Cybalink Solutions since 2006. It has saved my business considerable time and money. I wouldn’t hesitate in recommending them to any other businesses. It’s the way to get ahead and the work output is even better than what I have experienced in my own office, this was the biggest surprise for me. Turnover affects us a lot and by outsourcing we eliminate turnover and retraining costs.”

ERIC PHILLIPS - Managing Director - Phillips Engineering

“We were definitely hesitant to move into Outsourcing, as I had heard some horror stories. Our experience at Keys Freight couldn’t have been further from anything we had heard. Our remote staff are more cost effective, efficient, accurate and have become a part of the team as if they were sitting in our Perth office.” NICK D’ADAMO - CEO - Keys Group of Companies

The Philippines is the RIGHT outsourcing location


FAQIs there any fee for a remote staff outsourcing consultation with Cybalink Solutions?We provide you with a FREE consultation. Contact us and we will assist you to make your business more competitive, save you money and move in the right direction.

Am I risking business information security?This is the most common misconception about Outsourcing. Generally we perform all our services in your IT environment, governed and controlled by your IT security. However, all our systems are secured and protected with the latest technology. Your remote staff cannot print, utilise mobile devices such as USB’s, access online -storage applications or third party email.

What about confidentiality of my business processes?All Cybalink Solutions staff are security screened, put through extensive training and inductions which outline their responsibilities in regards to data security and they all sign confidentiality agreements.

Will I lose control when I hire remote staff?Each remote staff member only works for you at all times. You direct them and allocate their responsibilities and tasks just like you would with an in-house employee.

Will my remote staff work to my office hours?Absolutely, your remote staff work according to your business requirements and office hours.

How do I know what to Outsource?We will work with you to map your business processes to help you identify what to outsource.

How are my remote staff culturally aligned to my business?Your remote staff are trained utilising your company induction and values.

“For more than 5 years we have partnered with Cybalink Solutions, who have been professional and extremely easy to deal with.Their approach to People, Process and Performance have enabled our outsourcing staff in the Philippines to exceed all of our expectations in the back office administration data entry services they deliver to us. After initially trialling the concept we have increased the number of outsourced staff significantly. I would definitely recommend Cybalink Solutions to any business who wishes to gain a competitive edge over their competitors, to save money whilst reducing overheads, all with the addition of a fully flexible and effective extension of any back office business operations.”

Lara Ingram - Snr HR Development Officer - Monadelphous Engineering Associates


SET UP IS FAST, EFFICIENT AND FOLLOWS A STRAIGHTFORWARD PROCESS

Our mission is to provide excellence in outsourcing. Our

priority is to make sure your outsourcing requirements

are well planned, well executed and well managed,

leaving you with more time to focus on your core

business and providing cost savings that can significantly

increase your profit margin.

At Cybalink Solutions we comprehensively understand Australian

requirements being an Australian owned and operated Company.

Cybalink Solutions are focused on service and delivery levels through effective secure systems and processes. Our clients are “big fish” in a small pond which allows us to give each

and every client the focus that is required to ensure their “remote” staff

perform above and beyond their expectations.

Cybalink Solutions will cater to your specific needs, allowing

you to choose your preferred level of involvement. We ensure

low staff turnover and excellent customer service.

1300 852 968 [email protected]

CONTACT US TODAY SO YOU CAN BECOME

MORE COMPETITIVE IN YOUR INDUSTRY.


cybalink solutions brochure

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