cynergyone 6080 northbelt dr. norcross, ga 30071 tel : 770-277-2760 fax : 770-277-2765 november,...

CynergyOne

6080 Northbelt Dr. Norcross, GA 30071 Tel : 770-277-2760 Fax : 770-277-2765

November, 2011

Overview

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• Optimize Workflow and Reinforce Accountability

Service Line Manager

• Simplify Inventory Control and Ensure Accuracy

Inventory Manager

• Improve Quality and Enhance Performance

Quality and Performance Manager

• Various/Variable Reports and Forecast

Report and Forecast Manager

• Accurate Billing/ Maximize Resource

Billing Manager/ Employee Manager

• Provide data transparency and customer convenience

Online Dashboard and Customer Service Portal

Main Modules – Service Line Manager

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• Streamline work process by automated data capturing, status monitoring, and time stamp-ing for each step

• Track current location and history of handsets and parts and reinforce accountability for them

• Easy and accurate input of triage, repair data, parts and repair level for billing and reports


Inventory Manager





Inspec-tion / RF

Test

Repair/ Assembly

Q.C.Shipping

Receiving

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• Receive and load ASN thru EDI• Verify and capture received handsets• Generate receipt file and discrepancy

reports

• Triage handsets, record Inspection result • Download/ RF Test Result History• Statistics and Trends of Symptoms

• Input repair codes and parts usage• View available parts • Verify accuracy of repair level• Monitor output and quality

• Q.C. test result• Q.C. report by team and individual

• Final verification and

packing • Print label and packing

slip• RMA closing• Shipping trend and TAT

Reports

Tracking of Handset Flow and

Repair History

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Service Line Manager-screen

Comprehensive view throughout work flow Locate Handset by Serial# and check repair status Handset ownership and work accountability Strict and reliable specification of repair code/level Control repair history and technician for each handsets Automatic creation of receipt/shipment/ claim file Real-time web dashboard for end users

Main Modules- Inventory Manager

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• Various view of current handset inventory and parts inventory and drill down to the de-tailed information by individual/location

• Monitor turn-around-time by RMA and locate/alert the aged handsets• Parts order, receiving, distribution, usage claim, and monthly reconciliation• Monitor parts stock level and usage/cost analysis

Inventory Manager





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Inventory Manager - Handset

Handset Transfer• Transfer ownership of

handset between job steps• Bulk transfer request/ac-

cept• Enable to locate handset in

real time

Handset Inventory Monitor• Entire WIP inventory by

model/ RMA/ Location• Comprehensive view

throughout work flow• Search by criteria and drill

down to individual handset info

• List or alert for the aged or past due handsets

Handset Manage-ment• Search repair history for in-

dividual handset• Complete list of transfer

history since receiving• Repair code, parts list• QC reject, special com-

ments• Update handset information

with proper privilege

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Inventory Manager – Parts

Order/ Receiving• Order/Receive Parts• Backorder management• Reorder/Backorder/Return• Internal parts distribution• Track external/internal

transaction history

Parts Inventory Mon-itor• Monitor Current stock bal-

ance by• location/owner • Register Parts Information • Daily parts transactions • Manage Part Ownership• Parts Audit/ Reconciliation • Manage Recycled Parts

Parts Usage/ Fore-cast• Part Usage Trend Analysis• Usage Forecasting Report• Recycled part usage per-

centage Report

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Parts Inventory Manager-screen

Parts Inventory Management

Parts Order/Receiving and Parts Distribution

Stock Inventory by department/technician

Analyze parts usage trend and forecast future

parts needs

Parts Stock level/ Age Monitor

Parts Reconciliation

Parts Transaction History

Support Parts recycling


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Inventory Manager

• Monitor work performance and quality by individual employee• Verify repair data or test data for each step to detect issue in the earliest time• Manage QC specification, S/W version or special criteria change to ensure proper im-

plementation• Manage QCF return





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Quality and Performance Manager-screen

- Monitor line performance and quality

- Output/QC reject trend by day/month for individual

- Manage QCF return analysis history

- Share standard operational procedure

- Record specification or criteria change, special request


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Inventory Manager


• Dynamic reports and analysis on output/quality/inventory/cost• Work schedule and Parts demand forecast based on real usage data• Online dashboard for external customers to access real-time data




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Various Report in dynamic charts

Receiving/Shipping Trend Reports

(Daily/weekly/monthly)

Turn-Around-Time analysis

Performance analysis by team/technician

Quality Analysis by team/technician

Parts demand forecast based on usage

Shipping Schedule based on forecast

Labor and Parts cost analysis and trend

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Repair Analysis

Report correlation between symptoms and repairs

Trend view by top symptoms

Track down to detail handsets for each symptoms

Main Modules- Billing Manager/ Employee Manager

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Inventory Manager



• Automated billing on labor and parts• Invoice and payments, consignment parts offset and credit line• Employee profile, evaluation, and work log management



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Billing Manager-screen

Automated billing base on repair data

Invoice for labor and parts

Manage invoice and payment

Generate PDF or Excel Invoice/Statement

Parts consignment offset/ credit line

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Employee Manager-screen

Access ID for individual employee

Access control by department and position

Handset/Parts inventory for individual

Work logs and performance management

Repair quality/ TAT management by individual

Main Modules- Billing Manager/ Employee Manager

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Inventory Manager




• Online Dashboard provide real-time access to repair, inventory, and report• Customer can easily access data in 24*7 in convenient time• Customer Service Portal is available for end user or call center agent to manage

warranty repair service• Customer can validate serial#, create RMA, print shipping label, check repair sta-

tus and repair cost, and etc though Customer Service Portal


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Online Dashboard

Web Interface through which customer can check repair sta-

tus

Real-time consolidated dashboard for Inventory, shipping

trends

Search by RMA, ESN or Serial Number

Apply ‘Rush’ tag to the handset for urgent repair

Trend report in dynamic chart

Downloadable reports and inventory in PDF or Excel

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Customer Service Portal

Web site for agent or customer to self process war-

ranty repair service

Validate warranty status of a device by entering se-

rial#

Create RMA, print shipping label, check estimated

repair cost

Check repair status and history

Main Modules - Summary

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•Manage comprehensive work flow from receiving to shipping•Automated data verification and report•Track current location and history for handsets


•Handset Inventory•Parts Inventory

Inventory Manager

•Service Line Performance and Quality Monitor•Output and QC Reject Trend by day/month for Individuals• Manage updated standards, criteria, specification


• Dynamic and real-time report on Output/Quality/Inventory/Cost• Work schedule and Parts demand forecast based on real usage data• Online Dashboard for external customers to access flexible data


•Automated billing on labor and parts• Invoice and payments, Consignment parts offset and credit line•Employee profile, evaluation, and work log management


22

Thank You!

[ Georgia Facility ]

6080 Northbelt Dr. Norcross,

GA 30071,USA

Phone (770) 277-2760

Fax (770) 277-2765

[email protected]

Thank You!

[ Texas Facility ]

7333 Jack Newell Blvd. Fort worth,

TX 76118, USA

Phone (817) 591-4600

Fax (817) 616-1838

[email protected]

cynergyone 6080 northbelt dr. norcross, ga 30071 tel : 770-277-2760 fax : 770-277-2765 november,...

Documents

inventory manager parts

repair history slide

aged handsets parts

history of handsets

repair data

real time handset inventory

parts list qc reject

individual handset info