d1 1510 extending lean-agile leadership (ifer-ryan-chuck ...€¦ · boeing 787 • global...

1© Scaled Agile, Inc.

Extending Lean-Agile Leadership Skills with Empathetic Leadership

2© Scaled Agile, Inc.© Scaled Agile, Inc. 2

Jennifer FawcettIntroducing how

empathy can evolve your system

Dr. Chuck PezeshkiThe evolutionary

system

RyanMartensStart practicing

today


Empathetic Leadership

Find yourself in the service of others.– Gandhi


Extend your Agile leadership with empathy to connect the people and

systems for better outcomes.


Benefits


Is this your Value Stream organization?


Dr. Chuck Pezeshki


Why empathy matters in design organizations

Boeing 787• Global collaboration ‘lowest

bidder’ model – exchange at CAD/specification-level only (to start)

• Abandonment of local/regional community – re-location of manufacturing

• May never recover sunk costs

Style …

Empa

thy


Why empathy matters in design organizations

Empathetic workflow• ‘Working Together’ group –

1st time

• Balance of vertical integration/local-regional outsourcing - multiple positive information exchanges

• Most successful/profitable wide body in history

… over substance!

Empa

thy


Conway’s Law: Organizations which design systems ... are constrained to produce designs which are copies of the communication structures of these organizations.

How does this … … produce this?


Knowledge structured in the form of the

org chart!

Synergy & coherence Empathy!

As we relate, so we think!

But first…


Self similarity – ‘Fractal Structure’

Leadership sets the patternTop down

Bottom up

Emergent BehaviorPrinciple of Reinforcement

Organization

Individual


Empathy – its evolution and place in our brains

Spatial, temporal scales, resources, energy

Increasing number of people

Knowledge structure

Empathetic development

Mirroring behaviorsFragments, short time, spatial scales

Emotional empathyLong time/short time stories

Rational empathyAuthority fragments, meta-linear algorithms

Conscious empathyHeuristics/multiple heuristics

Global empathySelf-aware, integrated thought


Groundhog Day


Rational empathy

Students with Capstone client (Intel)

Courtesy of Industrial Design Clinic at Washington State University


Evolution vs. Sophistication – How do we change?

4 Branching4 Refinement4 More detail, up and down scales4 Reliability

4 Jumps/Discontinuities in social system structure

4 Validity

4 Richer data-driven environment

4 Greater acceptance of unknowns

4 Relative wisdom

Empa

thy

| Dup

lex

conn

ectio

n

Spiral Dynamics Levels by Don Beck maps changes in social structure

Global systemic

Communitarian

Performance-based

Legalistic

Authoritarian

Tribal

SurvivalEvol

utio

n

Sophistication

Evol

utio

n


What does this mean for software and systems?

4 Artificial Intelligence4 Process Automation4 Feature Set4 Platform Differentiation

4Blockchain4Independent ratings

4Data

4Likes

4Verbal reviews Empa

thy

| Dup

lex

conn

ectio

n

TrustGlobal systemic

Communitarian

Performance-based

Legalistic

Authoritarian

Tribal

Survival

Sophistication

Evol

utio

n


Not just a philosophical conversation

4 Artificial Intelligence4 Musk, Hawking, Kurzweil, MIT, etc.!

4Blockchain

4De-institutionalizion because of no need for authority-based trust

Empa

thy

| Dup

lex

conn

ectio

n

Not just ‘either/or!’

Resource/planning decisions must be made

Do you need a high-status authority to tell you where to go?

Or can you understand the social physics enough to guide yourself?

Sophistication

Evol

utio

n


Not static

As I evolved my empathy, my understanding changed!

First: Egocentric – Success due to the fact I was a ‘Guilty Catholic’!Second: Transactional Model – Stakeholder “Circle of Treats, Skin in the Game”Current: Deep development facilitator in charge of understanding students’ needs for growth and meaning, creating the world so this can happen.

Galadriel’s Mirror


Ryan Martens

25© Scaled Agile, Inc. 25© Scaled Agile, Inc.

A Superpower Worth Mastering

Empathy Interviews


© 2016 Scaled Agile, Inc. All Rights Reserved.


Empathy interview exercise (part 1)

4Turn to a person next to you. Determine who has old shoes, and who has new shoes. Old shoes will be the interviewer.

4Practice interviewing with a neutral verbal tone and body language.

4Start with this question: “What’s going well for you today?”

4Follow-up with this question: “What’s not going well for you today?”

4Dig in. Ask “Why?” Ask “Why not?”4

min




Empathy interview exercise (part 2)

4Switch interviewers.

4Ask, “As you think forward to the next quarter, what has you motivated?”

4“What has you worried?”

4Dig in, and ask, “Why?”

4min




Poll #1

Select all that apply:

4Did you connect with past experience?

4Can you see patterns of your own growth?

4Do you feel like you can make a difference?

4Are you responsible at some level for the change?


Select all that apply




Poll #2

What were you feeling? (select all that apply)4Peace4Power4Joy4Abandonment4Control


What were you feeling?


Stories in Empathy and SAFe


Extend your Agile leadership with empathy to connect the people and

systems for better outcomes.


Specific places to apply empathy within SAFe

Learn Do Teach

Never Split the Differenceby Chris Voss

Blog: Empathy.guru

Empathy interviews

• Prior to Program Increment (PI) Planning

• Prior to Portfolio Planning

Bring customers and/or partners to PI Planning

Empathy interviews to other Scrum Masters, RTEs, and facilitators


Benefits we have found4Identified major issues prior to meetings (priority, architecture,

approach, etc.)

4Identified misalignment prior to meetings (leadership / staff, product pines, customer segments, etc)

4Expanded perspectives

4Engaged the introverted members in 1:1 setting

4Help develop the ‘Theory’ prior to the meeting – allowed for clear retrospective


As we RELATE, so we THINK!


Bigotry


Two Take-a-waysAre you willing to be a research partner and help students from University of Idaho and Washington State University?

If yes, sign up for an interview to help students

Would you be willing to sign up for a 2-3 day course in Q1?

Let us know by signing up!


Thank you!


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d1 1510 extending lean-agile leadership (ifer-ryan-chuck ...€¦ · boeing 787 • global...

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