d2lite national phase 2

D2Lite National Phase 2Mini Facilitator Guide

Produced by DIRECTV Field Services Training.Not for publication or customer distribution.

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Version 1.0.0September 26, 2016 12:01 PM

D2Lite_Mini_FG

Pre-Class Preparation

• Estimated Time of Training: 3 hours• Equipment Required:

• Computers with network access• Acrobat 9+

• Hands-on Equipment Required:• See Appendix A for complete list

Training Materials

Available at: http://www2.satinstalltraining.com/wp-content/

uploads/D2Lite_LP/index.html

The materials include:

• Facilitator Guide• Presentations• Videos• Planner Sheets

3Table of Contents

D2Lite National Phase 2

Components and Site Qualification 6

Installation and Inspection 13

Work Orders and OLIs 31

4


The D2 Advantage™ Lite (D2Lite) Components and Site Qualification online learning module is the first of three learning modules available for D2Lite training.

This training will consist of three learning modules that were originally designed for individual learning. This mini Facilitator Guide is provided to you to help facilitate these learning modules in a classroom setting. It will not go through the modules slide by slide; rather, it will call out specific slides if they have something extra for you to point out or discuss as a talking point. They will also be called out if there are multiple interactions to be done.

In addition to the learning modules, you will have access to additional video resources and DOCK articles. All of these are called out within this Facilitator Guide. Each of the three modules can be launched from the following page:

https://www2.satinstalltraining.com/wp-content/uploads/D2Lite_LP/index.html

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Introduction for Facilitator


5


Finally, there is a Planner option on the bottom of each module, so three Planners in total. This will allow you to print a worksheet for each of the class participants, for each module, that they can use at the end of the course to determine if they feel they have the knowledge and information to continue. It will also give them a place to jot down any questions they may have.

The majority of the information is provided within the modules themselves. This Facilitator Guide will give you some additional guidance, but will have very minimal scripted items for you to say or do. Those will be called out with Say or Show icons.

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6


SECTION START

Components and Site Qualification

This is the first of the three learning modules.

Launch STEP 1 on the Launch Page.

SECTION TOPICS

• MDU vs RES? D2Lite is for MDU properties, but is considered RES in nature.

• Benefits of D2Lite

• Components

• Port Assignments

• Site Qualification

SLIdE #1

7



SLIdE #2

Advantages of D2LiteOpen the D2 Advantage™Lite: Components and Site Qualification module in a browser window.

There are arrows in the lower corners that will allow you to navigate forward and back.

Many of the slides have interactions that you, as the facilitator, will need to navigate to and bring up on-screen. These usually only require a quick click of the mouse, or a tap if using an iPad. This second slide is one such slide. Please select and discuss each of the four options marked in blue on the screen.

This might be a good place to ask how each option is a benefit of D2Lite, and then reveal the module’s answers by selecting the answer.

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8



SLIdE #3

D2Lite System Components (1 of 2)Ask the class if there are any components listed on the screen that they are unfamiliar with.

The answer should be no.

Here you can select each of the options and discuss, briefly, each of the components listed on the screen.

Ask

Know

9



SLIdE #4

D2Lite System Components (2 of 2)Ask the class if there either of the components listed on the screen are unfamiliar.

The answer may be yes in regards to the MDU Band Stop Filter.

Select each of the options and discuss, briefly, each of the components listed on the screen.

Be sure to emphasize the fact that an MDU Band Stop Filter is required for use, and NOT a RES Band Stop Filter that most technicians are more familiar with.

The slide directly after this slide is a quick knowledge check that you can perform as a group, selecting whatever answer the group majority requests.

Ask

Know

10



SLIdE #6

Enclosure and Port AssignmentsThis slide discusses the D2Lite Enclosure itself, as well as the Port Assignments on the enclosure.

Select each of the options highlighted in blue and discuss as a class.

Note: The Port Assignments option has a scrollable text field once it is selected. You will need to scroll down so that the class can read the entire field.

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11



SLIdE #7

Site QualificationThis slide essentially introduces the Site Qualification process for D2Lite. It also introduces the DOCK.

This is a good time to bring up the DOCK article named D2Lite Qualification Reference, which is linked to on this screen.

It is important to mention that this article can be brought up in the DOCK by searching for D2Lite Qualification.

The slide right after this is a brief knowledge check. Check with the class and select the option that the majority of the class chooses.

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Know

12



SLIdE #9

Site SurveyThis slide discusses the importance of a properly executed Site Survey.

A D2Lite Site Survey is performed the same you would for a Standard Installation. The difference comes after a property is determined to be D2Lite eligible.

Select each of the options highlighted in blue and discuss them as a class.

Note: If you see a Tech Tip icon, select this to bring up a small window with Tech Tip information. All of the Tech Tips have an audio option—to engage the audio option, select the audio icon.

The next (last) slide provides you with time to do any wrap-up or answer any questions, and concludes Module 1.

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Say

Know

13


SECTION START

Installation and Inspection

The second learning module titled D2 Advantage™ Lite: Installation and Inspection

Launch STEP 2 on the Launch Page

SECTION TOPICS

• Order of Installation

• SL3 vs SL5 vs SL3s vs SL5s

• Mounting locations

• Grounding/Bonding

• Cable Selection

• Cable Routing

• Mounting Options

• Customer Unit Installation

• SWiM Testing

• Customer Education

• Technical Process Scenarios

SLIdE #1

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SLIdE #2

Play the Ride-Along video that is embedded in the module.

This video will show the basics of installing a D2Lite system, including looking for the best location, setting up the ODU, installing the Enclosure, and the Tagging/Tone procedure.

This video can be made full-screen for ease of watching.

Ride-Along


15


SLIdE #3

This is a brief knowledge check. You must select the items in order that they would be performed in an installation.

Using group consensus, order the items by selecting the items highlighted in blue in order of installation. Once complete, select the Submit button for feedback.

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Knowledge Check


16


SLIdE #4

This slide discusses the basics of the ODU installation, with special attention paid to the LNB.


Note: It is important to emphasize that the SL3S and SL5S are NOT compatible with the D2Lite system.

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ODU Installation


17


SLIdE #5

This slide discusses the basics of the Grounding and Bonding.


When the Policies and Procedures option is selected, please say the following:

Per NEC Guidelines, the grounding wire will be a minimum #10 solid copper ground wire approved by DIRECTV. It must be continuous (un-spliced) and fully jacketed. Grounding wire will be run in as straight a line as possible, in vertical and horizontal runs. It will be run entirely on the exterior of the home whenever possible; that is, on most every home.

When installing a D2Lite enclosure on buildings with 4 to 30 units, the installation falls under the NEC grounding rules of properties with 3 or more residences.

In this installation the 20-foot ground wire limitation used on single and duplex buildings does not apply.

All applicable local and state requirements must be referred to and followed.

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Say

Grounding and Bonding


18


SLIdE #6

This slide discusses the basics of the Cable Selection.

It is presented similar to a Knowledge Check, where you will choose the answer that you think is best. Feel free to select both answers to read the information presented on both cards. If time is a concern, only select the answer that is correct and present that.

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Cable Selection


19


SLIdE #7

This slide discusses the basics of the Cable Routing from the ODU to the D2Lite Enclosure.


Note: There is a Tech Tip under the Coax Connections option. Be sure to show this to the class. It is up to you if you want to also play the accompanying audio.

The next slide in the presentation does not have an accompanying FG page as it is just informational.

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Cable Routing: ODU to D2Lite Enclosure


20


SLIdE #9

This slide discusses the two mounting options available for D2Lite.


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Enclosure Mounting Options


21


SLIdE #10

Play the Block Clips video that is embedded in the module.

This video will show the basics of installing a D2Lite system using the Block Clips on a non-penetrating roof mount.


Block Clips Mounting Option


22


SLIdE #11

This slide discusses Installation in the Customer Unit.


Note: Some of these options have more text than the screen can display all at once, so you will need to scroll when appropriate.

After selecting the Homerun Cabling option that mentions the Tagging and Toning procedures, you should pull up the DOCK Article titled Tagging Procedures (for Tag/Tone) that is linked within the module.

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Installation in the Customer Unit


23


SLIdE #12

Play the Ride-Along video that is embedded within the module.

This video will show the basics of installing a second SWiM into the D2Lite Enclosure.



Ride-Along


24


SLIdE #13

This screen provides some diagrams that may be helpful in understanding a D2Lite installation.

Select each of the items highlighted in blue and discuss as a class. You can select the image to make it larger and easier to see/read.

Note: The Electrical Interconnect Diagram option has additional text that you will need to scroll to read.

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Installation Diagrams


25


SLIdE #14

This screen provides information on testing each of the SWiM modules (assuming a second module is installed in the enclosure).

Select each of the items highlighted in blue and discuss as a class.

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SWiM Testing


26


SLIdE #15

This screen provides information on Customer Education.

Select each of the items highlighted in blue and discuss as a class.

Bring up the DOCK article named D2Lite and Protection Plan Talking Points which is linked to in the Protection Plans section of the slide.

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Customer Education


27


SLIdE #16

Play the Protection Plans video that is embedded in the module.

The next slide does not have an accompanying FG page as it is just a quick overview page with no interactions or further information necessary.

Protection Plans and D2Lite


28


SLIdE #17

This screen offers a scenario for the class. Based on the information provided, select the best option as a class.

You can select the See a Survey option for more information (audio is available if you want to use it), you can select the Ask a Tech option for more information (audio is available if you want to use it), and you can select the Look It Up option which will provide a link to the DOCK.

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ShowDo

Scenario 1


29


SLIdE #18



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ShowDo

Scenario 2


30


SLIdE #19



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ShowDo

Scenario 3


31


SLIdE #20



After completing this Scenario, this would be a good time for a hands-on exercise, which is outlined on the next page.

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ShowDo

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Scenario 4


32


You will want to make sure that you have a D2Lite Enclosure mounted on a wall prior to this training. If you have a training house, it would be ideal to have it mounted and hooked up to the house. If you don’t have a training house, or access to a wall to mount the enclosure, you may mount it on a pallette for the purposes of this hands-on training.

Hands-On Exercise #1:

Have the participants remove the cover and flip it over so that they understand how important the service loops outside of the box are for gaining access to the enclosure post-installation.

Hands-On Exercise #2:

Have the participants add a second SWiM to the Enclosure, and ensure that all cables are connected properly and accurately. Each of the internal cables are labeled clearly, making the connections easier to manage.


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Hands-On Exercise


33


SECTION START

Work Orders and OLIs

This is the third module, titled D2 Advantage™ Lite: Work Orders and OLIs

Launch Step 3 on the Launch Page

SECTION TOPICS

• New D2Lite-specific OLIs

• Two Surveys to be presented

• New Customer Work Order Flow

• Existing Customer Work Order Flow (Except Service)

• Service Call Work Order Flow

• D2Lite Work Order Scenarios

SLIdE #1

34


SLIdE #2

This slide discusses the three new D2Lite-specific Installations.


Know

New D2Lite OLIs


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SLIdE #3

This slide discusses the three new D2Lite-specific Installations.


Know

Work Order Overview


36


SLIdE #4

This slide discusses the basics of a New Customer Work Order Flow, beginning with the Tie Building to Property Survey.


Know

New Customer Work Order Flow


37


SLIdE #5

This slide discusses confirming the addresses and building unit count within the Tie Building to Property Survey. It is important to emphasize that this step is looking at the building unit count, not the property unit count.

As part of the Tie Building to Property survey, you may find that one of the buildings is not listed within the address screen. You will need to add this address by selecting the Add option at the botton of the screen.



Know

Say

Know

Addresses and Building Unit Count


38


SLIdE #7

This slide discusses the other Survey option a technician may be presented with. This occurs when a multi-building property has already had D2Lite installed somewhere on the property—but NOT on the building listed on the work order.


This is a good time to have the class bring up the DOCK Article titled D2Lite Surveys Walk-through, linked to within the module.

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Confirm Building Unit Count Survey


39


SLIdE #8

This slide discusses what to do if no Survey is presented on a property that looks like it should be D2Lite Eligible, and why the Survey may have not been presented.



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No Survey Visible


40


SLIdE #10

This slide discusses the similarities between New and Existing Customers with regards to D2Lite.


The Current Work Order Types option has a Tech Tip. Please ensure you display this; it is your choice if you would like to play the accompanying audio.

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ShowDo

Similarities Between New and Existing Customers


41


SLIdE #11

This slide discusses work order flow for Existing Customers, with the exception of Service calls, as these are different. Please be sure to emphasize that this is only for Reconnect, Upgrade, and Mover work orders.


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Existing Customer Work Order Flow


42


SLIdE #12

This slide discusses the need to discuss the possibility of converting a customer to a D2Lite system with said customer.


When you have selected the second option, SWiM Receiver Requirement, be sure to emphasize that DIRECTV will swap any non-SWiM receivers for the customer at no additional charge to the customer in order to make them compatible with the D2Lite system.

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Discussing D2Lite Conversion with a Customer


43


SLIdE #13

This slide discusses what to do in the case that a Survey is not visible for an Existing Customer work order.


The most important thing to do when you do not see a Tie Building to Property survey or a Confirm Building Unit Count survey for an Existing Customer work order, is to look at their OLIs. This is the #1 way that you will see if the customer is already a D2Lite customer or resides in a D2Lite-enabled building.

The second-best way to verify whether or not D2Lite is already installed at a current property in the building you are in is to look for an Enclosure while performing your site survey.

Know

Say

No Survey Visible


44


SLIdE #14

This slide discusses what to do for Service Calls.


Emphasize that the removal of the customer’s ODU equipment from the residence is an essential part of a D2Lite conversion. This is not something that is generally done today outside of D2Lite, so this is very important to ensure the technicians know.

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D2Lite on Service Calls


45


SLIdE #15

This slide discusses the OLIs that are found on a D2Lite installation.



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D2Lite OLIs


46


SLIdE #17

This slide discusses which OLIs should be present on a work order based on specific situations.

Select each of the situation options highlighted in blue and discuss as a class.

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D2Lite Work Order Situations


47


SLIdE #18



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ShowDo

Scenario


48


SLIdE #19

This screen takes the class through the D2Lite work order step-by-step.

You can select each of the options for a little more information about that particular step.

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Putting It All Together


49


SLIdE #20

This is a brief knowledge check. You must select the items in order that they would be performed in an installation.

Using group consensus, order the items by selecting the items highlighted in blue in order of installation. Once complete, select the Submit button for feedback.

The next screen is a flow chart showing the D2Lite Install Work Order Flow.

The screen after that is a Knowledge Check for you to perform as a class.

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Knowledge Check


50


SLIdE #23




Last, this would be a good time to have the class bring up the DOCK Article titled D2Lite FAQs, which is linked to within the Look Up option of the module on this screen.

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ShowDo

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Knowledge Check


d2lite national phase 2

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