d7.1 dissemination activities · 2017. 9. 5. · emergency management in social media generation...

EMERGENCY MANAGEMENT IN SOCIAL MEDIA GENERATION

Deliverable D7.1 Dissemination activities

Final

Alexis Gizikis (EENA), Iratxe Gomez Susaeta (EENA)

July 2017

Work Package 7

Project Coordinator

Prof. Dr.-Ing. Rainer Koch (University of Paderborn)

7th Framework Programme

for Research and Technological Development

COOPERATION

SEC-2013.6.1-1: The impact of social media in emergencies

D7.1: Dissemination activities, Final Version, PUBLIC

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Distribution level Public (P)

Due date 31/07/2017 (M40)

Sent to coordinator 26/07/2017

No. of document D7.1

Title Dissemination activities

Status & Version Final

Work Package 7: Guidelines, Dissemination, Exploitation and Ethics

Related Deliverables D7.2, D7.4, D2.6, D2.7

Leading Partner EENA

Leading Authors Alexis Gizikis (EENA), Iratxe Gomez Susaeta (EENA)

Contributors Based on the information supplied by all consortium partners

Reviewers Matthias Habdank, UPB

Nikolai Rodehutskors, UPB

Keywords Dissemination, communication, events, publications

This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 608352.


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Table of contents

List of Figures ................................................................................................... 4

List of Tables .................................................................................................... 5

List of Abbreviations ........................................................................................ 6

Data Privacy, Protection and Ethical Checklist .................................................. 7

1 Introduction ......................................................................................... 9

1.1 Abstract .................................................................................................................. 9

1.2 Purpose of the document ...................................................................................... 9

1.3 Target audience ..................................................................................................... 9

2 Online presence & dissemination material ......................................... 10

2.1 Project website .................................................................................................... 10

2.2 112.social website ............................................................................................... 12

2.3 Social media accounts ......................................................................................... 12

2.4 Newsletters .......................................................................................................... 13

2.5 Videos .................................................................................................................. 16

2.6 Leaflets & poster .................................................................................................. 17

2.7 Infographics ......................................................................................................... 21

3 Dissemination activities ...................................................................... 24

3.1 Conferences, workshops, and other events ........................................................ 25

3.2 Press releases, other documents and activities .................................................. 34

3.3 Liaison with related projects ............................................................................... 38

3.4 End user Advisory Board ...................................................................................... 39

4 Scientific publications ......................................................................... 40

5 Dissemination key performance indicators ......................................... 51

6 Conclusions ........................................................................................ 52

References ..................................................................................................... 53


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List of Figures Figure 1: The EmerGent website [WWW01] ............................................................................................................ 11 Figure 2: The 112.social website [WWW02] ............................................................................................................ 12 Figure 3: EmerGent Newsletter 1 [WWW09]........................................................................................................... 14 Figure 4: EmerGent Newsletter 2 [WWW10]........................................................................................................... 15 Figure 5: EmerGent architecture video [WWW11] .................................................................................................. 16 Figure 6: What is EmerGent? video [WWW12] ....................................................................................................... 16 Figure 7: The impact of social media in emergencies video [WWW13] .................................................................. 17 Figure 8: First EmerGent leaflet ............................................................................................................................... 18 Figure 9: Second EmerGent leaflet (two-page) ........................................................................................................ 19 Figure 10: EmerGent poster ..................................................................................................................................... 20 Figure 11: Emergency services attitudes towards the use of social media (infographic) [WWW14] ...................... 21 Figure 12: Citizens attitudes towards the use of social media (infographic) [WWW15] ......................................... 22 Figure 13: Graphical version of the citizens guidelines [WWW23] .......................................................................... 23


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List of Tables Table 1: EmerGent’s social media accounts ............................................................................................................. 13 Table 2: List of the EmerGent newsletters ............................................................................................................... 13 Table 3: EmerGent consortium partners ................................................................................................................. 24 Table 4: List of conferences, workshops and other events ...................................................................................... 25 Table 5: Press releases, other documents and activities ......................................................................................... 34 Table 6: Projects related to EmerGent [WWW16] ................................................................................................... 38 Table 7: Scientific publications ................................................................................................................................. 41 Table 8: Dissemination key performance indicators ................................................................................................ 51


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List of Abbreviations

Abbreviation Expression

CNBOP-PIB Centrum Naukowo-Badawcze Ochrony Przeciwpozarowej im. Jozefa

Tuliszkowskiego Panstwowy Instytut Badawczy (partner in the EmerGent

consortium)

EAB End user Advisory Board

EAC Ethics Advisory Committee

EENA European Emergency Number Association (partner in the EmerGent

consortium)

EmerGent Emergency Management in Social Media Generation

FDDO Fire Department of Dortmund (partner in the EmerGent consortium)

FEU Federation of the European Union Fire Officer Associations (partner in the

EmerGent consortium)

IES Intelligence for Environment and Security – IES Solutions (partner in the

EmerGent consortium)

OCC Oxford Computer Consultants (partner in the EmerGent consortium)

UPB University of Paderborn (partner in the EmerGent consortium)

USI University of Siegen (partner in the EmerGent consortium)

TIHR The Tavistock Institute of Human Relations (partner in the EmerGent

consortium)

WNRI Western Norway Research Institute (partner in the EmerGent consortium)


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Data Privacy, Protection and Ethical Checklist

Data privacy, protection and ethics actions Comments

Does this deliverable, and the activities that have fed into it, comply with the European Directives 95/46/EC and 2002/58/EC?

Does this deliverable, and the activities that have fed into it, comply with relevant national data protection and privacy laws, codes of practice and Guidelines?

Has a data privacy and protection risk analysis been carried out within the context of this deliverable (D.7.5, Table 2)?

If YES, were data privacy and protection risks identified? (specify risks identified)

No

If YES, have actions been identified to address these privacy and protection risks? (specify actions identified)

IF YES, have these data privacy and protection actions been successfully implemented? (specify actions carried out)

Have details of the data privacy and protection issues and actions taken been recorded in the Privacy Risk Register?

Has an ethical risks analysis been carried out within the context of this deliverable (D.7.9, Table 7)?

If YES, were ethical risks identified? (specify risks identified)

If YES, have actions been identified to address these ethical risks? (specify actions identified)

IF YES, have these ethical actions been successfully implemented? (specify actions carried out)


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Have details of the ethical issues and actions taken been recorded in the Ethical Risk Register?

Are there any outstanding data privacy, data protection and ethical issues relevant to this Deliverable?


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1 Introduction

1.1 Abstract

The deliverable reports the dissemination activities carried out by the EmerGent consortium partners during the project. EmerGent used two websites as the information hub of the project and all activities were linked to one or both websites. The project was active on social media and specifically on Twitter and Facebook, under the usernames @FP7_Emergent, @FP7EmerGent and @112Social. Furthermore, EmerGent produced three electronic newsletters, produced and published online three videos, prepared two leaflets and a poster and three infographics. Consortium partners were engaged in several dissemination activities and participated in 58 events, published 46 articles in journals, conference proceedings and books. In addition, EmerGent engaged in 21 activities regarding the publication of articles, press releases, other documents and radio interviews. Overall, the dissemination activities of EmerGent show that the consortium strived to communicate the project and diffuse its findings amongst the stakeholders and attract external interest. The key performance indicators reported in section 5 show a strong online presence with the websites and social media accounts, continuous production of dissemination material following the milestones of the project, numerous scientific and non-scientific publications and several participations and presentations at events.

1.2 Purpose of the document

The EmerGent project partners have engaged in several activities to reach all audiences identified early in the project and inform them about the project and its outputs. The purpose of this deliverable is to report:

the communication channels used by the consortium

the dissemination activities carried out during the project

the dissemination efforts with key performance indicators.

1.3 Target audience

The audience for deliverable D7.1 are the partners in the EmerGent consortium and other stakeholders interested in the dissemination activities carried out by EmerGent.


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2 Online presence & dissemination material

2.1 Project website

The EmerGent website [WWW01] was set up and launched online at the beginning of the project and represents the project’s information hub. All the deliverables and other relevant files, documents, publications, dissemination material and information are made available to all stakeholders via the project website and it also operates as EmerGent’s public repository. Background information about the project, its rationale, objectives and achievements are described and it also offers links to the project’s social media accounts and its RSS feed. With this information, the website has been the central communication tool of the project aiming to increase the dissemination effort, by specifically describing:

Project: background, objectives, work plan, the corresponding FP7 topic, and other related projects

Partners: all consortium partners, the End user Advisory Board (EAB) and the Ethics Advisory Committee (EAC)

News: project news, events, studies, etc.

Guidelines: being one of the main outputs of the project a separate page for the EmerGent guidelines is provided

Surveys: being one of the main outputs of the project a separate page for the EmerGent studies is provided

Publications: a repository of all related publications by EmerGent, including scientific publications, press releases, newsletters, etc.

Contact page

The design of the website (Figure 1) established the graphical style guide and colour palette of the project.


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Figure 1: The EmerGent website [WWW01]


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2.2 112.social website

EmerGent implemented a second website, 112.social [WWW02, Figure 2], in parallel with the project website, as a dedicated web platform to act as a key information point for the dissemination and marketing campaign, defined in Task 7.2. The website and the campaigns are not described in detail in this deliverable, but a detailed report is provided in deliverable D7.2 Dissemination campaign [CmSf17].

Figure 2: The 112.social website [WWW02]

2.3 Social media accounts

EmerGent uses Twitter and Facebook (Table 1) to disseminate information in social media. The consortium uses the social media accounts to provide up to date information linked to the project websites and to build a community of stakeholders interested in EmerGent. The use of social media proved to be a very useful method to reach interested stakeholders beyond the project consortium and we received interest from third parties to interact with the EmerGent outputs.


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Table 1: EmerGent’s social media accounts

Social Media Account Username

EmerGent in Twitter [WWW03] @FP7_Emergent

EmerGent in Facebook [WWW04] @FP7EmerGent

112.social in Twitter [WWW05] @112Social

112.social in Facebook [WWW06] @112Social

2.4 Newsletters

Electronic newsletter campaigns have been used by EmerGent to communicate the project’s latest news to those who expressed their interest. The newsletters are emailed to the End use Advisory Board (EAB) and a dedicated list of subscribers maintained from the beginning of the project. A newsletter subscription form [WWW07] is available on both project websites and visitors can subscribe by entering an email address and optionally a name. All newsletters are also available on the project website [WWW 08].

The newsletters (Table 2) provide short information about the latest project developments, a summary of the recently published documents and cover the past and upcoming events. The reader is invited to access more information about each of these items by following links to the EmerGent website. To increase the reach of the newsletters, consortium partners amplified their dissemination by including links to the newsletters in their campaigns and by posting to their social media accounts.

Table 2: List of the EmerGent newsletters

Newsletter Date

Newsletter 1 [WWW09, Figure 3] 29 June 2015

Newsletter 2 [WWW10, Figure 4] 26 July 2016

Newsletter 3 Scheduled for September 2017


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Figure 3: EmerGent Newsletter 1 [WWW09]


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Figure 4: EmerGent Newsletter 2 [WWW10]


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2.5 Videos

EmerGent produced three videos. The first video (Figure 5) presents the EmerGent architecture and how the four components of EmerGent, information gathering, information routing, information mining, and information quality have been implemented in the context of the EmerGent solution. The second video (Figure 6) presents what EmerGent is about, its objectives and why it is important to look at the impact of social media in emergencies. The third video (Figure 7) presents an overview of the detailed findings of the project studies and aims to raise awareness on the studies and the EmerGent guidelines. It directs viewers to the dedicated dissemination web pages for the studies and the guidelines. All videos are available on the project website and YouTube or Vimeo.

Figure 5: EmerGent architecture video [WWW11]

Figure 6: What is EmerGent? video [WWW12]


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Figure 7: The impact of social media in emergencies video [WWW13]

2.6 Leaflets & poster

Two project leaflets and a poster have been produced. The first leaflet (Figure 8) was produced early in the project and was dedicated to promoting the EmerGent surveys for citizens and emergency services. It also provided brief information about the project. The second leaflet (Figure 9) gives a quick overview of the objectives, approach, outputs and the project key facts. An EmerGent poster (Figure 10) has been produced giving a quick overview of the project. All dissemination material provides links to additional resources on the project websites. The leaflets and the poster have served as dissemination material and were used in conferences and other events to communicate EmerGent.


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Figure 8: First EmerGent leaflet


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Figure 9: Second EmerGent leaflet (two-page)


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Figure 10: EmerGent poster


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2.7 Infographics

EmerGent has produced two infographics to report and disseminate the results of the surveys of the attitudes of emergency services staff (Figure 11) and citizens (Figure 12) towards the use of social media. The infographics help raise awareness on the subject and understand the current attitudes of emergency services and citizens by the presentation of numerical data. A third infographic (Figure 13) was produced for the dissemination of the citizen guidelines and is provided with a free licence to emergency services and public authorities to adapt and disseminate to citizens.

Figure 11: Emergency services attitudes towards the use of social media (infographic) [WWW14]


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Figure 12: Citizens attitudes towards the use of social media (infographic) [WWW15]


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Figure 13: Graphical version of the citizens guidelines [WWW23]


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3 Dissemination activities

The EmerGent consortium partners have been engaged in several activities to disseminate the project and reach all audiences identified in the dissemination plan for the project. This section reports the dissemination activities of the consortium by type of activity:

Conferences, workshops and other events (section 3.1), listing all events and meetings that EmerGent was present

Press releases, other documents and activities (section 3.2), listing all non-scientific publications of the project, including some activities not related to publications, such as radio interviews.

EmerGent partners have been collecting the dissemination activities during the project in a dedicated repository in the project’s online collaboration tool. Each activity is described by a title, date, location (if applicable), relevant URL (if available), a description of the activity and the partner(s) participating. The following sections have been extracted from the internal repository. Scientific publications in the form of a publication in a journal or conference proceedings are provided in section 4.

Partners are reported with their short names in the following tables as indicated in Table 3.

Table 3: EmerGent consortium partners

Partner short name Partner full name Country

CNBOP-PIB Centrum Naukowo-Badawcze Ochrony Przeciwpozarowej im. Jozefa Tuliszkowskiego Panstwowy Instytut Badawczy

Poland

EENA European Emergency Number Association Belgium

FDDO Fire Department of Dortmund Germany

FEU Federation of the European Union Fire Officer Associations

Luxembourg

IES Intelligence for Environment and Security – IES Solutions

Italy

OCC Oxford Computer Consultants UK

UPB University of Paderborn Germany

USI University of Siegen Germany

TIHR The Tavistock Institute of Human Relations UK

WNRI Western Norway Research Institute Norway


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3.1 Conferences, workshops, and other events

Table 4: List of conferences, workshops and other events

# Partners Date Title Location URL Description

1 USI 10/09/2017 4th Workshop of Human-Computer-Interaction in Safety-Critical Systems

Germany, Regensburg

http://sec-hci.chreu.de/muc17/

Christian Reuter, Tilo Mentler, Stefan Geisler, Michael Herczeg, Thomas Ludwig, Volkmar Pipek, Simon Nestler (2017): 4. Workshop Mensch-Maschine-Interaktion in sicherheitskritischen Systemen, Mensch & Computer 2017: Workshopband, Regensburg, Germany: Gesellschaft für Informatik e.V.

2 EENA 03/06/2017 NENA Conference USA, Texas, San Antonio

http://www.nena.org/?page=NENA2017

EmerGent was presented in the framework of a presentation of how emergency services are using social media in Europe

3 WNRI 31/05/2017 EU-nettverk for Sogn og Fjordane Norway Not available Presented EmerGent project and a case study

4 UPB, IES, FEU, FDDO

21/05/2017 VFDB Jahresfachtagung 2017 Germany, Bremen

http://www.vfdb.de/Jahresfachtagung-2017.98+M5b9238c256c.0.html

Presentation of EmerGent and its results at the annual VFDB conference in Bremen, Germany.

5 FEU 17/05/2017 EmerGent Current Status and Latest Results

Norway, Oslo http://www.f-e-u.org/upload/database/2017-05-17-Current-Status-and-Results_FEU_In_EmerGent.pptx

Presentation was prepared and presented by Dieter Nuessler and Gasper Bizjak in order to share information about EmerGent to Chief Fire Officers from 20 EU countries. The goal was to inform them about the development of EmerGent project from the beginning to the current version, followed by live demo.









http://www.f-e-u.org/upload/database/2017-05-17-Current-Status-and-Results_FEU_In_EmerGent.pptx







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6 OCC 11/04/2017 Online demo with Fraser Nash Consulting UK

Remote Not available Mock up of UKPower Networks website with Emergent built in. Demo of actual Emergent IM and IQ with Twitter data on power cuts.

7 UPB 05/04/2017 EENA Conference 2017 Hungary, Budapest

http://www.eena.org/events/eena-conference-2017

Presentation of EmerGent: “Emergency Management in Social Media Generation”

8 EENA 05/04/2017 EENA Conference 2017 Hungary, Budapest


Discussion about the EmerGent guidelines with conference participants and EENA committee members

9 EENA 08/03/2017 XXV Spanish PSAP Directors and Managers Directors Forum

Spain, Ceuta https://twitter.com/112Ceuta/status/840094562144071680

Presentation of the current work in EmerGent with emphasis on the project outputs and the guidelines.

10 All 14/02/2017 EmerGent Final Workshop Austria, Salzburg

Not available Final workshop during the annual conference of “Vereinigung fur Gefahrstoff- und Brandschutzforschung” (VGBF)

11 EENA 07/02/2017 Critical Communications Europe 2017

Denmark, Copenhagen

https://tmt.knect365.com/critical-communications-europe/

Description of the current work in EmerGent with emphasis on the project outputs and the guidelines.

12 UPB 28/01/2017 Social Media Workshop @ Federal Office of Civil Protection and Disaster Assistance Germany

Germany, Bonn

Not available Presentation of EmerGent and Workshop about the potentials and uses of social media in emergencies.

13 OCC 07/01/2017 Emergent demo UK, Oxford Not available Presentation of EmerGent trained for UK flooding





https://twitter.com/112Ceuta/status/840094562144071680







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14 OCC 05/01/2017 Demo UK Power Networks and Emergent

Demo to UKPN Media Team

Not available Emergent Data Mining, IQ and gathering trained with historical social media from UK power cuts and mock up integration into UKPN website

15 UPB, IES, OCC, TIHR

13/12/2016 ICT-DM 2016 Austria, Vienna

http://ict-dm2016.ait.ac.at/ The paper uses Twitter data generated during a recent flooding crisis to gain insights into techniques that could be used in real-time to provide actionable intelligence to emergency services. The paper also includes an exploratory analytical study of the data.

16 EENA 05/12/2016 Critical Control Rooms Czech Republic, Prague

https://tmt.knect365.com/critical-control-rooms/


17 OCC 18/11/2016 Presentation to Capita Blue Light Capita Emergency Services HQ Chippenham

Not available Reynold Greenlaw and John Boyle OCC presented Emergent data mining and ESUI

18 IES, EENA

17/11/2016 SMEM: Expectations and Challenges

Italy, Rome Not available EmerGent was discussed within the talk: Social Media: Social Media: an additional communication channel for a better service to citizen

19 All 10/11/2016 EmerGent project board meeting Greece, Athens

http://www.eaps.gr/?p=3901

Short presentation of EmerGent to the Deputy Chief Fire Officer and other staff of the Greek Fire Service.

http://ict-dm2016.ait.ac.at/






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20 UPB 14/10/2016 VOST112 Workshop: Demonstration and Evaluation of the EmerGent tools

Germany, Hamburg

Not available Presentation of EmerGent and the Emergency Service Interface. Discussion with Virtual Operation Support Teams (VOST) about the implementation of the ES Interface in VOST. Included an evaluation of the ES Interface and the EmerGent Mobile App.

21 EENA 13/10/2016 EENA Event: #Attacks: Social Media & Public Warning

Belgium, Brussels

http://www.eena.org/events/public-warning-social-media


22 UPB 26/09/2016 Dissemination of the EmerGent tools + Case Study interview

Austria, Graz Not available Presentation of the EmerGent tools

23 CNBOP-PIB

26/09/2016 Communication Management in Public Administration

Poland, Szczytno, The Higher Police School

https://www.wspol.edu.pl/e/images/2016/konferencjabb23.pdf

Presentation titled "Social Media in Emergencies" with the main goals and results of EmerGent project and examples of use social media in crisis management. Discussion.

24 OCC 20/09/2016 Online conference on social media Remote https://www.eventbrite.co.uk/e/flooding-comms-webinar-tickets-27153569056

Musterpoint invited Police and Fire into discussion of use of social media, with OCC and TIHR. Demo and slides of Emergent

25 OCC, TIHR

02/09/2016 Remote demo Musterpoint/Tavistock/Emergent

Remote Not available Phone/Skype conference Musterpoint/Tavistock/EmerGent

26 OCC 26/07/2016 Emergent Musterpoint demo London, Musterpoint offices

Not available Presented slides in person and then remote demo by developer from OCC







https://www.eventbrite.co.uk/e/flooding-comms-webinar-tickets-27153569056





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27 UPB 01/07/2016 13th International Conference on Web Based Communities and Social Media

Portugal, Funchal

http://webcommunities-conf.org/oldconferences/2016/

Moi, Matthias, and Nikolai Rodehutskors. "Design of an ontology for the use of social media in emergency management." International Conferences ICT, WBC, BIGDACI and TPMC 2016. IADIS Press, 2016.

28 UPB 16/04/2016 Project presentation and discussion about future potentials of SMS within VOST

Germany, Hamburg

Not available Project presentation, participation in a workshop to derive potentials of EmerGent for VOST

29 EENA 06/04/2016 EENA Conference 2016 Czech Republic, Prague


Discussion about EmerGent and the guidelines with conference participants and EENA committee members

30 UPB 22/02/2016 Presentation of the EmerGent project and results as well as participation in workshops about future potentials of social media.

Austria, Salzburg

http://vgbf-tagung.info Synergy effect between geographical information systems and social media.

31 OCC 16/12/2015 Presentation live Emergent mining to Capita

Remote Not available Emergent Data Mining, gathering and ESUI trained with historical social media from UK floods

32 OCC 18/11/2015 Online demo to Coosto Remote Not available Emergent Data Mining, gathering and ESUI trained with historical social media from UK floods

33 WNRI 16/11/2015 European Data Forum Luxembourg http://2015.data-forum.eu/program

Presentation of EmerGent project and its results.

34 OCC 13/11/2015 Remote demo to MetOffice UK R emote Not available Emergent with historical data of flooding






http://vgbf-tagung.info/

http://2015.data-forum.eu/program

http://2015.data-forum.eu/program


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35 EENA 19/10/2015 EENA Members' workshop & Meet your MEP

Belgium, Brussels

http://www.eena.org/events/eena-members-workshop-meet-your-mep#.Vjx3UxArIUE

Social media was a dedicated workshop during this event. EENA described the current work in EmerGent and presented the expected outputs of the project with extra emphasis on the guidelines and tools being presented, which are of direct interest to the participants of the event.

36 IES 23/09/2015 Common Alerting Protocol (CAP) Implementation Workshop

Italy, Rome http://www.wmo.int/pages/prog/amp/pwsp/CAP_WKshop_2015_en.htm

Presentation of the interoperability concepts applied in EmerGent

37 WNRI 21/09/2015 30-years Jubileumsseminar of Vestlandsforsking

Norway, Sogndal

http://www.vestforsk.no/filearchive/program-vestlandsforsking-sitt-30-aars-jubileumsseminar-2-.pdf

Presentation of the project

38 OCC 15/07/2015 Emergent demo to UK Cabinet Office (Disaster Management)

UK Not available Emergent Data Mining, gathering and ESUI trained with historical social media from UK floods

39 TIHR 09/07/2015 Presentation Portugal, Porto

http://academic-conferences.org/ecsm/ecsm2015/ecsm15-home.htm

Findings from citizen and emergency services survey

40 UPB, IES 08/07/2015 EmerGent at the Open Source Intelligence Dissemination

Italy, Rome http://www.fp7-emergent.eu/emergent-at-the-open-source-intelligence-dissemination-on-8th-of-july/

Presentation of the EmerGent project with its overall objectives at the Open Source Intelligence Dissemination





http://www.wmo.int/pages/prog/amp/pwsp/CAP_WKshop_2015_en.htm











http://www.fp7-emergent.eu/emergent-at-the-open-source-intelligence-dissemination-on-8th-of-july/






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41 UPB, FDDO, FEU

08/06/2015 Exhibition Germany, Hannover

http://www.interschutz.de/home

Presentation of EmerGent at stand of UPB & FDDO and discussions with interested people

42 FEU 04/06/2015 Council meeting Germany, Hamburg

Not available Presentation of the project

43 UPB 27/05/2015 EU Project Symposium Norway, Kristiansand

http://iscram2015.uia.no/?page_id=1403

Presentation of the EmerGent project with overall objectives at the Open Source Intelligence Dissemination

44 IES 26/05/2015 Presentation France, Marseille

http://driver-project.eu/content/international-workshop-innovation-crisis-management-i4cm

Information on EmerGent, with a focus on the interoperability aspect of SM from Emergency Services perspective

45 WNRI 18/05/2015 World Wide Web Conference Italy, Florence

http://www.tmrfindia.org/WIC15/

Project presentation

46 OCC 08/05/2015 Data Protection Conference Royal Aeronautical Society 4 Hamilton Place W1J 7BQ

Not available Discussion of data protection issues concerning the use of social media in emergencies













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47 TIHR 22/04/2015 EENA Conference 2015 Romania, Bucharest

http://www.eena.org/events/eena-conference-2015#.VZQJr_lVhHw

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/Attitudes-towards-the-use-of-Social-Media-by-Emergency-Services-and-Citizens-Initial-Findings-from-the-FP7-EmerGent-Project.pdf

Findings from citizen and emergency services survey: “Attitudes towards the use of Social Media by Emergency Services and Citizens: Initial Findings from the FP7 EmerGent Project”

48 EENA 22/04/2015 EENA Conference 2015 Romania, Bucharest

http://www.eena.org/events/eena-conference-2015#.VaY1qhOqpBd

Distribution of a flyer prepared for the EENA conference, covering the EmerGent surveys and the EmerGent project

49 FEU 22/04/2015 EENA Conference 2015 Romania, Bucharest

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/Gasper_Bizjak_FINAL.pdf

112 Social Media Generation in the EMS

50 FEU 02/04/2015 Meeting with highly ranked officers from the Luxembourg City Fire service and representatives from the Luxembourg Fire Service federation, the South-Limbourg safety region (Nl) and the Flemish federation (BE).

Luxembourg, Luxembourg






















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51 CNBOP-PIB

13/03/2015 Social media as a tool supporting making a decision

Poland, Warszawa

http://politologia.uksw.edu.pl/wp-content/uploads/Gry-decyzyjne-konferencja-13.03.2015.pdf

Information on EmerGent project conducting (brief description: objectives, research questions and expected results)

52 UPB, FEU

27/02/2015 Conference Belgium, Brussels

Not available Presentation of the EmerGent project with its overall objectives at the Open Source Intelligence Dissemination

53 FDDO 08/02/2015 Conference Germany, Cologne


54 CNBOP-PIB

15/01/2015 Social media as a tool supporting emergency services

Poland, Szczyrk

http://szkolalogistyki.pl/program-konferencji/


55 CNBOP-PIB

16/10/2014 Using social media as a new way of communication with society in the scope of emergency management

Poland, Bydgoszcz

http://www.bezpieczenstwo.byd.pl/index.php?id=1


56 FEU 09/10/2014 Council meeting Poland, Poznan


57 CNBOP-PIB

10/09/2014 Social media as a tool supporting KSRG rescue operations

Poland, Suwałki

http://uniwersytetradom.pl/files/PROGRAM-SUWA%C5%81KI%202014%283%29.pdf
















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58 WNRI 03/06/2014 4th International Conference on Web Intelligence, Mining and Semantics

Greece, Thessaloniki

http://wims14.csd.auth.gr/ Information on EmerGent including (project idea: objectives, research questions and expected outcomes)

3.2 Press releases, other documents and activities

Table 5: Press releases, other documents and activities

# Partners Date Title URL Description

1 EENA 01/12/2017 EENA Operations Document: Crowdsourcing and Digital Volunteering

available in Q4 2017 at eena.org References to the EmerGent outputs and the guidelines

2 TIHR 01/03/2017 Summary report of UK online survey

http://www.tavinstitute.org/wp-content/uploads/2017/03/Using-social-media-in-emergencies-online-survey-findings-Tavistock-Institute.pdf

A summary report of the findings from an online survey of 2000 adult citizens in the UK conducted by Opinium Research on behalf of the Tavistock Institute between 8th and 9th October 2016.

3 EENA 31/01/2017 EENA Annual Report 2016 http://www.eena.org/download.asp?item_id=222

Description of the project in the EENA annual report for 2016

4 EENA 16/12/2016 EENA Operations Document: Media in Authority-to-Citizen (A2C) Communications

http://www.eena.org/download.asp?item_id=161

References to EmerGent and the ES survey results










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5 UPB 01/06/2016 Einsatzkräfte im 21. Jahrhundert - obile Computernutzung, geo- graphische Informationssysteme und soziale Medien sind einsatztauglich

http://www.blaulicht.at/uploads/tx_efectomagazines/2016-6.pdf


Presentation of EmerGent in the Austrian journal "BLAULICHT", a journal for firefighting services. The articles discuss results and potential implementations of EmerGent's results in emergency services.

6 EENA 28/01/2016 EENA Annual Report 2015 http://www.eena.org/download.asp?item_id=163

Description of the project in the EENA annual report for 2015

7 EENA 15/10/2015 EENA's update on European projects

http://www.eena.org/newsletter/15/10/2015/update-on-eu-projects-1#.Vjx9RxArIUE

Description of the project in the EENA’s update on European projects

8 UPB 24/08/2015 Radio Interview http://www.euranetplus.de/2015/08/24/rettungskraefte-koennten-bald-von-social-media-profitieren/

Radio interview describing EmerGent.

9 UPB 20/08/2015 Press release Not available Press release about survey results with citizens

10 IES 24/06/2015 Social media dissemination Not available 112.Social spreads information about EmerGent progresses as well as activities linked with the use of social media during emergencies. This activity is aimed to create awareness amongst followers and create at the same time a wide network for sharing and for discussing relevant news related to emergency management.


http://www.eena.org/newsletter/18/6/2015/update-on-eu-projects#.VaY0lBOqpBc

Announcement of EmerGent newsletter, call to subscribe, announcement of EmerGent citizens survey and EmerGent participation in the EENA Conference 2015










http://www.euranetplus.de/2015/08/24/rettungskraefte-koennten-bald-von-social-media-profitieren/







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http://www.eena.org/newsletter/16/4/2015/update-on-eu-projects-1#.VaY0RhOqpBc

Survey Results of Emergency Service Staff Attitudes towards Social Media

13 n/a 27/02/2015 European Commission published results from the EmerGent ES survey

http://cordis.europa.eu/news/rcn/122383_en.html

News item on the CORDIS website reporting the results of EmerGent survey and providing a project overview.

14 EENA 29/01/2015 EENA Annual Report 2014 http://www.eena.org/news/eena-annual-report-2014-is-now-available#.VQwU21yhZXs

Description of the project expected outcomes in the EENA annual report for 2014


http://www.eena.org/newsletter/15/1/2015/update-on-european-projects-1#.VQwPzlyhZXs

Description of the project expected outcomes in the EENA newsletter #47

16 USI, TIHR

08/12/2014 Survey Results: What is the attitude of Emergency Service Staff regarding Social Media?

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/EmerGent-Survey-EmergencyServicesSocialMedia.pdf

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/EmerGent-Survey-EmergencyServicesSocialMedia-DE.pdf

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/EmerGent-Survey-EmergencyServicesSocialMedia-SVN.pdf

This is a summary report of the findings from a survey of 696 Emergency Service staff across 27 European countries conducted between 9th September and 15th October 2014. The main aims of the survey were to explore Emergency Service staff’s attitudes towards social media for private and organizational use and the levels and main factors influencing their current and likely future use of social media in their organizations. Also available in German and Slovenian.






http://www.eena.org/news/eena-annual-report-2014-is-now-available#.VQwU21yhZXs



















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Description of the project expected outcomes in the EENA newsletter #46

18 CNBOP-PIB

03/07/2014 Official letter informing on EmerGent project with invitation for cooperation

Not available The letter was sent to all Chief Fire Officers of the State Fire Services on regional level and all Province Governors Offices of all regions containing information on EmerGent (brief description: objectives, research questions and expected results); invitation for cooperation


http://www.eena.org/newsletter/17/6/2014/update-on-european-projects-1#.VQwT41yhZXs

Announcement of the project and link to the press release in the EENA newsletter #45

20 EENA 15/04/2014 Social media and civil protection http://www.eena.org/press-releases/social-media-and-civil-protection---eena-to-participate-in-the-eu-project-emergent#.VQwPplyhZXs

Press release announcing the start of the project

21 UPB 15/04/2014 Kick-off meeting in Paderborn, Germany

https://www.uni-paderborn.de/nachricht/57631/

Press release about the kick off meeting







http://www.eena.org/press-releases/social-media-and-civil-protection---eena-to-participate-in-the-eu-project-emergent#.VQwPplyhZXs







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3.3 Liaison with related projects

A few other EU funded projects study similar topics with EmerGent about the use of social media in emergencies. EmerGent liaised with these projects to share the experience and knowledge gathered and explore initiatives for collaboration. As an outcome of the liaison activities EmerGent and Athena [WWW17] established a collaboration link and representatives from each project participated and contributed to the activities of the other project. The related projects are listed on the project website [WWW16] and provided in Table 6.

Table 6: Projects related to EmerGent [WWW16]

Project Description

Athena [WWW17] The Athena Project is an innovative EU funded project pioneering smarter communications for critical incidents. It aims to develop technical applications or “apps” for smart phones and mobile digital media devices, which will capture real-time information from the public during crisis situations.

COSMIC The COntribution of Social Media in Crisis management (COSMIC) project will identify the most effective ways to utilise new information and communication technologies in crisis situations for the protection of ordinary citizens. The project will result in a set of guidelines for citizens, government authorities, first responders and industry for the most effective use of ICTs to aid citizen security during crises.

iSAR+ [WWW18] iSAR+ is a research and development project aiming to define the guidelines that, in crisis situations, enable citizens using new online and mobile technologies to actively participate in response eff-orts, through the provision, dissemination, sharing and retrieval of information for the critical intervention of Public Protection and Disaster Relief (PPDR) organisations.

Slándáil [WWW19] The aim of Project Slándáil is to design and develop an intelligent information gathering and processing system which provides information about public distress to emergency services. The project will use information from different social media channels – text, visual and audio – to help provide warnings about major impending disasters, both natural and man-made, and the following efforts to recover from them.

SOTERIA [WWW20] The SOTERIA Project (On-line and Mobile Communications for Emergencies) will research the impact of social media in emergencies and develop the SOTERIA Prototype, comprising the:

SOTERIA Recommendations, to provide guidelines and courses of action for PSOs and citizens in order to create an effective and efficient use of social media in emergencies, that understands its


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Project Description

impact, preventing and/or mitigating hurdles and maximising related added values.

SOTERIA Toolbox, integrating emergency-related ICT tools and functionality (e.g., social media tools and mobile applications) that offer additional (bi-directional) communication channels between PSOs and citizens and enhance high-quality situational awareness for PSOs and citizens in emergencies

SUPER [WWW21] SUPER is an interdisciplinary security-focused European research project which explores optimal ways for understanding the impact of social media in emergencies, along with ways for exploiting and integrating social media platforms within security and emergency management systems. The aim of the project is to introduce a holistic, integrated and privacy-friendly approach to the use of social media in emergencies and security incidents.

3.4 End user Advisory Board

In addition to the dissemination activities, EmerGent established an End user Advisory Board (EAB) and invited its members to three project workshops. The purpose of the workshops was to disseminate the activities and progress of EmerGent to the EAB and to invite the board to contribute to EmerGent. The activities and the workshops with the EAB are described in the deliverables D2.6 Workshop I and II [OGBS+16] and D2.7 Workshop III [GGSB17].


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4 Scientific publications

EmerGent has performed extensive research and empirical studies about the use of social media in emergencies. The outputs of the research work have been published in scientific publications in journals, conference proceedings and book chapters. This section describes the scientific publications by the EmerGent consortium partners (Table 7). For each publication, we provide the partners marked as authors, the date, title, URL (if available) and the bibliographical reference. Scientific publications are listed and available for download (if permitted) on the project website [WWW22].


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Table 7: Scientific publications

# Partners Date Title URL Reference

1 USI 01/03/2018 Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics

http://doi.org/10.1111/1468-5973.12196

Christian Reuter, Marc-André Kaufhold (2018): Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics, Journal of Contingencies and Crisis Management (JCCM) 26(1) doi:10.1111/1468-5973.12196. – accepted for publication

2 UPB 11/12/2017 Relevancy Assessment of Tweets using Supervised Learning Techniques

http://ict-dm2017.ercis.org/ Habdank, Matthias, and Nikolai Rodehutskors. "Relevancy Assessment of Tweets using Supervised Learning Techniques." Information and Communication Technologies for Disaster Management (ICT-DM), 2017 4nd International Conference on. IEEE, 2017. - submitted

3 UPB, USI 25/09/2017 Workshop IT-Rescue 2017: IT-Support in Emergency Management & Response

https://informatik2017.de/ws-17-it-rettung/

Jens Pottebaum, Christian Erfurth, Christian Reuter (2017): IT-Rettung 2017: IT-Unterstützung in Emergency Management & Response, INFORMATIK 2017, Lecture Notes in Informatics (LNI), Gesellschaft für Informatik, Maximilian Eibl, Martin Gaedke (ed.)

4 USI 25/09/2017 Social Media Analytics: Eine Marktstudie im Krisenmanagement


Marc-André Kaufhold, Christian Reuter, Thomas Ludwig, Simon Scholl(2017): Social Media Analytics: Eine Marktstudie im Krisenmanagement , INFORMATIK 2017, Lecture Notes in Informatics (LNI), Gesellschaft für Informatik, Maximilian Eibl, Martin Gaedke (ed.)

5 USI 01/08/2017 Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe

http://wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocialresilience-citizensurvey_tfsc.pdf

Christian Reuter, Thomas Spielhofer (2017) Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe, Journal Technological Forecasting and Social Change (TFSC) 121, p. 168-180

http://doi.org/10.1111/1468-5973.12196

http://doi.org/10.1111/1468-5973.12196









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6 USI 01/08/2017 IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study

https://www.degruyter.com/view/j/icom

Christian Reuter, Katja Pätsch, Elena Runft (2017): IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study, i-com: Journal of Interactive Media 16(2)

7 USI 12/06/2017 From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement

https://link.springer.com/article/10.1007/s10606-017-9291-z

Gaia Mosconi, Matthias Korn, Christian Reuter, Peter Tolmie, Maurizio Teli, Volkmar Pipek (2017)From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement, Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)

8 USI 05/06/2017 Katwarn, NINA or FEMA? Multi-Method Study on Distribution, Use and Public Views on Crisis Apps

http://aisel.aisnet.org/ecis2017/

Christian Reuter, Marc-André Kaufhold, Inken Leopold, Hannah Knipp(2017)Katwarn, NINA or FEMA? Multi-Method Study on Distribution, Use and Public Views on Crisis Apps, European Conference on Information Systems (ECIS)

9 USI 01/06/2017 Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays

http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf

Thomas Ludwig, Christoph Kotthaus, Christian Reuter, Sören van Dongen, Volkmar Pipek (2017): Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays, International Journal of Human-Computer Studies (IJHCS) 102, p. 103-121

10 USI 21/05/2017 The Impact of Social Media in Emergencies: A Case Study with the Fire Department of Frankfurt

http://idl.iscram.org/files/marc-andrekaufhold/2017/1494_Marc-AndreKaufhold+ChristianReuter2017.pdf

Marc-André Kaufhold, Christian Reuter (2017): The Impact of Social Media in Emergencies: A Case Study with the Fire Department of Frankfurt, Proceedings of Information Systems for Crisis Response and Management (ISCRAM), Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras (ed.), p. 603-612




















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11 USI 21/05/2017 Rumors, Fake News and Social Bots in Conflicts and Emergencies: Towards a Model for Believability in Social Media

http://idl.iscram.org/files/christianreuter/2017/1492_ChristianReuter_etal2017.pdf

Christian Reuter, Marc-André Kaufhold, René Steinfort (2017) Rumors, Fake News and Social Bots in Conflicts and Emergencies: Towards a Model for Believability in Social Media, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras (ed.), p. 583-591

12 USI 21/04/2017 Informing the Population: Mobile Warning Apps

http://publica.fraunhofer.de/starweb/servlet.starweb?path=urn.web&search=urn:nbn:de:0011-n-4527283

Christian Reuter, Marc-André Kaufhold, Inken Leopold, Hannah Knipp (2017) Informing the Population: Mobile Warning Apps, Risk and Crisis Communication in Disaster Prevention and Management, Michael Klafft (ed.), p. 31-41

13 USI 12/02/2017 Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter

http://wineme.uni-siegen.de/paper/2017/2017_ReuterPaetschRunft_TerrorbekaempfungSozialeMedien_WI.pdf

Christian Reuter, Katja Pätsch, Elena Runft (2017): Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter, Proceedings of the International Conference on Wirtschaftsinformatik (WI), J.M. Leimeister, W. Brenner (ed.), p. 649-663

14 UPB 21/12/2016 An Ontology for the Use of Quality Evaluated Social Media Data in Emergencies

http://www.iadisportal.org/ijwi/

Moi, Matthias, Nikolai Rodehutskors, and Rainer Koch. "An Ontology for the Use of Quality Evaluated Social Media Data in Emergencies." IADIS International Journal on WWW/Internet 14.2 (2016): 38-57.

15 USI 27/09/2016 Sicherheit vs. Privatsphäre: Zur Akzeptanz von Überwachung in sozialen Medien im Kontext von Terrorkrisen

http://www.informatik2016.de/1156.html

Christian Reuter, Gordian Geilen, Robin Gellert (2016) Sicherheit vs. Privatsphäre: Zur Akzeptanz von Überwachung in sozialen Medien im Kontext von Terrorkrisen, Informatik 2016: von Menschen für Menschen, Klagenfurt: GI-Edition-Lecture Notes in Informatics (LNI)









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16 UPB, USI 26/09/2016 Semi-Automatic Alerts and Notifications for Emergency Services based on Cross-Platform Social Media Data –Evaluation of a Prototype


Christian Reuter, Christoph Amelunxen, Matthias Moi (2016) Semi-Automatic Alerts and Notifications for Emergency Services based on Cross-Platform Social Media Data –Evaluation of a Prototype, Informatik 2016: von Menschen für Menschen, Klagenfurt: GI-Edition-Lecture Notes in Informatics (LNI)

17 USI 14/09/2016 Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks

http://wineme.uni-siegen.de/paper/2017/2017_Reuteretal_SocialMediaResilienceMANET_EnviroInfo.pdf

Christian Reuter, Thomas Ludwig, Marc-André Kaufhold, Julian Hupertz (2017): Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks, Advances and New Trends in Environmental Informatics - Proceedings of the 30th EnviroInfo Conference, V. Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann (ed.), p. 75-88, Berlin, Germany: Springer

18 USI 14/09/2016 Emergence as a Characteristic of Resilient Cooperation Technologies

http://wineme.uni-siegen.de/paper/2016/2016_reuter_emergencecharacteristicresilienttechnologies_enviroinfo.pdf

Emergence as a Characteristic of Resilient Cooperation Technologies, Environmental Informatics – Stability, Continuity, Innovation. Current trends and future perspectives based on 30 years of history. Adjunct Proceedings of the EnviroInfo 2016 conference, Volker Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann (ed.), p. 141-144

19 USI 14/09/2016 Reception of Terror in Germany – Security, Privacy and Social Media

http://wineme.uni-siegen.de/paper/2016/2016_reutergeilengellert_receptionterrorgermany-securityprivacysocialmedia_enviroinfo.pdf

Christian Reuter, Robin Gellert, Gordian Geilen (2016): Reception of Terror in Germany – Security, Privacy and Social Media, Environmental Informatics – Stability, Continuity, Innovation. Current trends and future perspectives based on 30 years of history. Adjunct Proceedings of the EnviroInfo 2016 conference, Volker Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann (ed.), p. 151-156




















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20 USI 13/09/2016 Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks, Advances and New Trends in Environmental Informatics

http://enviroinfo2016.org/ Christian Reuter, Thomas Ludwig, Marc-André Kaufhold, Julian Hupertz (2016) Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks, Advances and New Trends in Environmental Informatics – Proceedings of the 30th EnviroInfo Conference, V. Wohlgemuth (ed.), Berlin, Germany: Springer

21 USI 04/09/2016 Warum Katastrophenschutzbehörden soziale Medien nicht nutzen wollen

http://muc2016.mensch-und-computer.de/

Christian Reuter, Marc-André Kaufhold (2016) Warum Katastrophenschutzbehörden soziale Medien nicht nutzen wollen, Mensch & Computer: Tagungsband, Aachen, Germany: Oldenbourg-Verlag

22 USI 04/09/2016 Proceedings des Workshops “Mensch-Computer-Interaktion in sicherheitskritischen Systemen”

http://fb-mci.gi.de/mensch-computer-interaktion-mci/fachgruppen/mensch-maschine-interaktion-in-sicherheitskritischen-systemen.html

Christian Reuter, Tilo Mentler, Stefan Geisler, Michael Herczeg, Thomas Ludwig, Volkmar Pipek, Simon Nestler, Johannes Sautter (2016) Proceedings des Workshops “Mensch-Computer-Interaktion in sicherheitskritischen Systemen”,Mensch & Computer: Workshopband, Aachen, Germany: Oldenbourg-Verlag

23 USI 04/09/2016 Aktuelle Ansätze zur Mensch-Computer-Interaktion in sicherheitskritischen Systemen


Christian Reuter, Tilo Mentler, Stefan Geisler, Michael Herczeg, Thomas Ludwig, Volkmar Pipek, Simon Nestler, Johannes Sautter (2016) Aktuelle Ansätze zur Mensch-Computer-Interaktion in sicherheitskritischen Systemen, Mensch & Computer, Aachen, Germany: Oldenbourg

24 USI 31/08/2016 Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research


Details: Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M.-A., Radziewski, E. von, & Pipek, V. (2016). Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research. I-Com: Journal of Interactive Media, 15(3).

http://enviroinfo2016.org/














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25 USI 15/07/2016 Sozial auch ohne Netz – Soziale Medien bei Infrastrukturproblemen


Christian Reuter, Julian Hupertz (2016) Sozial auch ohne Netz – Soziale Medien bei Infrastrukturproblemen, Mensch & Computer: Workshopband, Aachen, Germany: Oldenbourg-Verlag

26 USI 08/03/2016 Emergency Services’ Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe

http://www.wiwi.uni-siegen.de/cscw/publikationen/dokumente/2016/2016_reuteretal_emergencyservicesattiudessurveysocialmedia_ijhcs.pdf

Christian Reuter, Thomas Ludwig, Marc-André Kaufhold, Thomas Spielhofer (2016) Emergency Services’ Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe, International Journal on Human-Computer Studies (IJHCS)

27 USI 04/03/2016 The Self-Organization of Digital Volunteers across Social Media: The Case of the 2013 European Floods in Germany

http://www.wiwi.uni-siegen.de/cscw/publikationen/dokumente/2016/2016_kaufholdreuter_selforganizationdigitalvolunteerseuropeanfloods_jhsem.pdf

Marc-André Kaufhold, Christian Reuter (2016) The Self-Organization of Digital Volunteers across Social Media: The Case of the 2013 European Floods in Germany, Journal of Homeland Security and Emergency Management 13(1), p. 137–166

28 UPB, USI, EENA, FDDO

01/12/2015 Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries

http://www.wiwi.uni-siegen.de/cscw/publikationen/dokumente/2015/2015_reuteretal_socialmediaemergencyservices-interview-study_ijiscram.pdf

Christian Reuter, Thomas Ludwig, Therese Friberg, Sylvia Pratzler-Wanczura, Alexis Gizikis (2015) Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7(2), p. 36-58

29 UPB, USI 30/11/2015 Strategy for Processing and Analyzing Social Media Data Streams in Emergencies

http://ieeexplore.ieee.org/xpl/login.jsp?tp=&arnumber=7402055&url=http%3A%2F%2Fieeexplore.ieee.org%2Fxpls%2Fabs_all.jsp%3Farnumber%3D7402055

Moi, M., Friberg, T., Marterer, R., Reuter, C., Ludwig, T., Markham, D., Hewlett, M., Muddiman, A. Strategy for Processing and Analyzing Social Media Data Streams in Emergencies. In: Proceedings of the International Conference on Information and Communication Technologies for Disaster Management (ICT-DM). Brest, France




























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30 USI 06/09/2015 Proceedings des Workshops “Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen”

http://kokos.wineme.fb5.uni-siegen.de/2015/09/workshop-mensch-computer-interaktion-und-social-computing-in-sicherheitskritischen-systemen/

Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S., Sautter, J. (Eds.): Proceedings des Workshops “Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen” (KritischeMCI). In: Mensch & Computer 2015 – Workshopband, Oldenbourg-Verlag.

31 USI 17/05/2015 Konzept und Evaluation einer Facebook-Applikation zur crossmedialen Selbstorganisation freiwilliger Helfer

http://www.wi2015.uni-osnabrueck.de/Files/WI2015-D-14-911.pdf

Kaufhold, M., Reuter, C.: Konzept und Evaluation einer Facebook-Applikation zur crossmedialen Selbstorganisation freiwilliger Helfer. In: Proceedings of the International Conference on Wirtschaftsinformatik (WI), Osnabrück, Germany, 2015, pp. 1844-1858

32 USI 24/05/2015 Collaborative Social Media Analysis with Multi-Touch Tables

http://idl.iscram.org/files/thomasludwig/2015/1228_ThomasLudwig_etal2015.pdf

Ludwig, T., Reuter, C., Heukäufer R., Pipek, V.: CoTable: Collaborative Social Media Analysis with Multi-Touch Tables. In: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Kristiansand, Norway, 2015.

33 USI 24/05/2015 Network Independent Social-Offline-Map-Mashup


Reuter, C., Ludwig, T., Funke, T., Pipek, V.: SOMAP: Network Independent Social-Offline-Map-Mashup. In: Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Kristiansand, Norway, 2015.

34 USI 01/05/2015 Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies

http://dl.acm.org/citation.cfm?id=2702265

Ludwig, T., Reuter, C., Siebigteroth, T., Pipek, V.: CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies. In: Proceedings of the Conference on Human Factors in Computing Systems (CHI), Seoul, Korea, 2015.





















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35 USI 30/04/2015 Social-QAS: Tailorable Quality Assessment Service for Social Media Content

http://link.springer.com/chapter/10.1007%2F978-3-319-18425-8_11

Details: Reuter, C., Ludwig, T., Ritzkatis, M., & Pipek, V. (2015). Social-QAS: Tailorable Quality Assessment Service for Social Media Content. In Proceedings of the International Symposium on End-User Development (IS-EUD). Lecture Notes in Computer Science

36 USI 18/04/2015 XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters


Details: Reuter, C., Ludwig, T., Kaufhold, M.-A., & Pipek, V. (2015). XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters. In CHI ’15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (pp. 4093–4102). Seoul, Korea: ACM Press.

37 USI 01/04/2015 Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies


Ludwig, T., Reuter, C., & Pipek, V. (2015). Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies. Transactions on Human Computer Interaction (ToCHI), 21(4).

38 USI 13/01/2015 Microblogging during the European Floods 2013: What Twitter May Contribute in German Emergencies

http://www.wiwi.uni-siegen.de/cscw/publikationen/dokumente/2015/2015_reuterschroeter_microbloggingeuropeanfloods_ijiscram.pdf

Reuter, C., Schröter, J.: Microblogging during the European Floods 2013: What Twitter May Contribute in German Emergencies. In: International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 7(1)

39 UPB, IES, OCC, USI

08/12/2014 Emergency Management in Social Media Generation – Dealing with Big Data from Social Media Data Stream


Greenlaw, R., Muddiman, A., Friberg, T., Moi, M., Cristaldi, M., Ludwig, T., Reuter, C.: The EmerGent project: Emergency Management in Social Media Generation – Dealing with Big Data from Social Media Data Stream. In: Workshop on Big Data, Intelligence Management and Analytics Workshop. 7th IEEE/ACM International Conference on Utility and Cloud Computing (UCC), London, United Kingdom, 2014.

















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40 USI 24/09/2014 Entwicklung eines SOA-basierten und anpassbaren Bewertungsdienstes für Inhalte aus sozialen Medien

http://www.wiwi.uni-siegen.de/cscw/publikationen/dokumente/2014/2014_reuterritzkatisludwig-soabewertungsozialemedien_inf.pdf

Reuter, C., Ritzkatis, M., & Ludwig, T. (2014). Entwicklung eines SOA - basierten und anpassbaren Bewertungsdienstes für Inhalte aus sozialen Medien. In Informatik 2014 - Big Data - Komplexität meistern (pp. 977–988). Stuttgart, Germany.

41 USI 02/09/2014 Adaptierbare Qualitätsbewertung bürgergenerierter Inhalte aus sozialen Medien

http://www.wiwi.uni-siegen.de/cscw/publikationen/dokumente/2014/2014_reuterritzkatis_adaptierbarequalitaetsbewertung_muc.pdf

Christian Reuter, Michael Ritzkatis (2014) Adaptierbare Qualitätsbewertung bürgergenerierter Inhalte aus sozialen Medien, Mensch und Computer 2014 – Tagungsband: Interaktiv unterwegs – Freiräume gestalten, Andreas Butz, Michael Koch, Johann Schlichter (ed.), p. 115-124, München: Oldenbourg-Verlag

42 USI 31/08/2014 Proceedings des Workshops "Mensch-Computer-Interaktion und Social Computing in Krisensituationen"

http://www.wiwi.uni-siegen.de/cscw/muc2014/

Christian Reuter, Thomas Ludwig, Volkmar Pipek, Michael Herczeg, Tilo Mentler, Simon Nestler, Johannes Sautter (2014) Proceedings des Workshops "Mensch-Computer-Interaktion und Social Computing in Krisensituationen", Mensch & Computer: Workshopband, p. 99-140, München, Germany: Oldenbourg-Verlag

43 USI 31/08/2014 Unterstützung von BOS durch Mobile Crowd Sensing in Schadenslagen

http://www.tholud.de/wp-content/uploads/2014/08/D-Ludwig-Siebigteroth.pdf

Ludwig, T., Siebigteroth, T.: Unterstützung von BOS durch Mobile Crowd Sensing in Schadenslagen. In Workshop-Proceedings der Tagung Mensch & Computer. München, Germany: Oldenbourg-Verlag.

44 USI 31/08/2014 Technical Limitations for Designing Applications for Social Media

https://www.degruyter.com/view/books/9783110344509/9783110344509.131/9783110344509.131.xml

Details: Reuter, C., & Scholl, S. (2014). Technical Limitations for Designing Applications for Social Media. In M. Koch, A. Butz, & J. Schlichter (Eds.), Mensch & Computer 2014: Workshopband (pp. 131–140). München, Germany: Oldenbourg-Verlag.



















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45 USI 31/08/2014 Mensch-Computer-Interaktion und Social Computing in Krisensituationen

http://www.wiwi.uni-siegen.de/cscw/publikationen/dokumente/2014/2014_reuteretal_mci-krisen-editorial_muc.pdf

Reuter, C., Ludwig, T., Pipek, V., Herczeg, M., Mentler, T., Nestler, S., Sautter, J.: Mensch-Computer-Interaktion und Social Computing in Krisensituationen. In: Mensch & Computer 2014 – Workshopband, Hrsg. Koch, M., Butz, A., Schlichter, J. München, Germany: Oldenbourg-Verlag, pp. 101-104 (ISBN: 978-3-11-034450-9 ).

46 USI 10/2014 Technology Design for Inter-Organizational Crisis Management

https://www.researchgate.net/publication/269320096_Emergent_Collaboration_Infrastructures_Technology_Design_for_Inter-Organizational_Crisis_Management_PhD_Thesis

Reuter, C.: Emergent Collaboration Infrastructures: Technology Design for Inter-Organizational Crisis Management (Ph.D. Thesis), Siegen, Germany: Springer Gabler, 2014.














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5 Dissemination key performance indicators

This section gives an overview of dissemination key performance indicators and reports an overview of all types of dissemination efforts in numerical data (Table 8).

Table 8: Dissemination key performance indicators

Website

Unique visitors 14,277

Sessions 19,399

Page views 39,098

Twitter

Followers 491

Likes 74

Tweets 153

Facebook Likes 128

Followers 129

Newsletters

Newsletters sent 3

Subscribers 67

Unique opens 150

Clicks 79

Views on the website 403

Events

(conferences, workshops, meetings, etc.)

Participations in events 58

EmerGent Workshops 3

Publications Scientific publications 46

Other publications/press releases 21

Dissemination material Leaflets & posters 3

Infographics produced 3

Newsletter metrics refer to the performance of the first two newsletters. All indicators are based on data collected until 18 July 2017.


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6 Conclusions

The dissemination plan of EmerGent strives to make the project results known widely to all audiences. The staff of emergency services and public authorities, companies providing solutions for social media analysis or solutions for emergency services, the research community and academia are amongst the stakeholders of EmerGent. To reach these groups, the consortium established a strong online presence from the beginning of the project, through its websites and social media accounts. It produced several dissemination materials for online and offline communication, such as leaflets, poster, videos and infographic. Each item in the list of produced materials contains key messages dedicated to the intended target group. EmerGent aimed to avoid communicating only its deliverables, but strived to extract information from them, transform it into key messages and diffuse it to the intended audience via the most appropriate dissemination channel. Following this approach, the dissemination activities of the project are considered successful and have helped the project raise awareness on the use of social media for emergency management and spark interest in external stakeholders. In addition to the strong online presence, the project consortium has been actively engaged in several publications, including scientific publications (46 in total, equating to more than one for each project month) and attend several events to represent, present and promote EmerGent. The planned dissemination activities have been successfully completed and have attracted the engagement of all stakeholders, achieving the objectives of making the project’s progress and outputs known to its community and bringing the community’s feedback as input to the EmerGent studies.


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References

[CmSf17] Cristaldi M., Sangiorgio F., Deliverable D7.2 Dissemination campaign. 2017. http://www.fp7-emergent.eu/d7-2-dissemination-campaign/ [accessed: 2017/07/14]

[GGSB17] Gizikis A., Gomez Susaeta I., Spielhofer T., Bizjak G., Deliverable D2.7 Workshop III 2017. http://www.fp7-emergent.eu/wp-content/uploads/2017/04/20170330_D2.7_Workshop_III_EmerGent_pub.pdf [accessed: 2017/07/14]

[OGBS+16] O’Brien T., Gizikis A., Brugghemans B., Spielhofer T., Moi M., Friberg T., Deliverable D2.6 Workshop I and II 2016. http://www.fp7-emergent.eu/d2-6-workshops-i-and-ii/ [accessed: 2017/07/14]

[WWW01] EmerGent Website [online], available under: http://www.fp7-emergent.eu [accessed: 2017/07/14]

[WWW02] 112.social Website [online], available under: http://112.social [accessed: 2017/07/14]

[WWW03] EmerGent Twitter account [online], available under: https://twitter.com/fp7_emergent [accessed: 2017/07/14]

[WWW04] EmerGent Facebook account [online], https://www.facebook.com/FP7EmerGent/ available under: [accessed: 2017/07/14]

[WWW05] 112.social Twitter account [online], available under: https://twitter.com/112social [accessed: 2017/07/14]

[WWW06] 112.social Facebook account [online], available under: https://www.facebook.com/112Social/ [accessed: 2017/07/14]

[WWW07] EmerGent newsletter subscription form [online], available under: http://newsletters.fp7-emergent.eu/h/j/20B95B63ADF73631 [accessed: 2017/07/14]

[WWW08] EmerGent newsletters [online], available under: http://www.fp7-emergent.eu/publications/#pr [accessed: 2017/07/14]

[WWW09] EmerGent newsletter 1 [online], available under: http://newsletters.fp7-emergent.eu/t/ViewEmail/j/B5EDB068C6ACB6F6/7C5751C18A094A2C2C69F821C9DCC086 [accessed: 2017/07/14]

[WWW10] EmerGent newsletter 2 [online], available under: http://newsletters.fp7-emergent.eu/t/ViewEmail/j/D128C691F1E7EFCE/7C5751C18A094A2C2C69F821C9DCC086 [accessed: 2017/07/14]

[WWW11] EmerGent architecture video [online], available under: https://vimeo.com/130294783 [accessed: 2017/07/14]

[WWW12] What is EmerGent? video [online], available under: https://www.youtube.com/watch?v=fswsjpOVrpQ [accessed: 2017/07/14]

http://www.fp7-emergent.eu/d7-2-dissemination-campaign/

http://www.fp7-emergent.eu/wp-content/uploads/2017/04/20170330_D2.7_Workshop_III_EmerGent_pub.pdf

http://www.fp7-emergent.eu/wp-content/uploads/2017/04/20170330_D2.7_Workshop_III_EmerGent_pub.pdf

http://www.fp7-emergent.eu/d2-6-workshops-i-and-ii/

http://www.fp7-emergent.eu/d2-6-workshops-i-and-ii/

http://www.fp7-emergent.eu/

http://112.social/

https://twitter.com/fp7_emergent

https://www.facebook.com/FP7EmerGent/

https://twitter.com/112social

https://www.facebook.com/112Social/

http://newsletters.fp7-emergent.eu/h/j/20B95B63ADF73631

http://www.fp7-emergent.eu/publications/#pr

http://www.fp7-emergent.eu/publications/#pr

http://newsletters.fp7-emergent.eu/t/ViewEmail/j/B5EDB068C6ACB6F6/7C5751C18A094A2C2C69F821C9DCC086



http://newsletters.fp7-emergent.eu/t/ViewEmail/j/D128C691F1E7EFCE/7C5751C18A094A2C2C69F821C9DCC086



https://vimeo.com/130294783

https://www.youtube.com/watch?v=fswsjpOVrpQ


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[WWW13] The impact of social media in emergencies video [online], available under: https://www.youtube.com/watch?v=zFNw0GCIxI0 [accessed: 2017/07/14]

[WWW14] Emergency services attitudes towards the use of social media (infographic) [online], available under: http://www.fp7-emergent.eu/wp-content/uploads/2014/05/emergent-infographic-2015-web.jpg [accessed: 2017/07/14]

[WWW15] Citizens attitudes towards the use of social media (infographic) [online], available under: http://www.fp7-emergent.eu/wp-content/uploads/2014/05/20150319-EmerGent-EmergencyServiceSurvey-Infographic.jpg [accessed: 2017/07/14]

[WWW16] EmerGent website: Project related to EmerGent [online], available under: http://www.fp7-emergent.eu/related-projects/ [accessed: 2017/07/14]

[WWW17] Athena project website [online], available under: http://www.projectathena.eu [accessed: 2017/07/14]

[WWW18] iSAR+ project website [online], available under: http://isar.i112.eu [accessed: 2017/07/14]

[WWW19] Slándáil project website [online], available under: http://slandail.eu [accessed: 2017/07/14]

[WWW20] SOTERIA project website [online], available under: http://soteria.i112.eu [accessed: 2017/07/14]

[WWW21] SUPER project website [online], available under: http://super-fp7.eu [accessed: 2017/07/14]

[WWW22] EmerGent project website: Scientific publications [online], available under: http://www.fp7-emergent.eu/publications/#cw [accessed: 2017/07/14]

[WWW23] EmerGent citizens guidelines graphical version [online], available under: http://www.fp7-emergent.eu/wp-content/uploads/2017/07/EmerGent_Citizen_Guidelines.png [accessed: 2017/07/18]

https://www.youtube.com/watch?v=zFNw0GCIxI0

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/emergent-infographic-2015-web.jpg

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/emergent-infographic-2015-web.jpg

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/20150319-EmerGent-EmergencyServiceSurvey-Infographic.jpg

http://www.fp7-emergent.eu/wp-content/uploads/2014/05/20150319-EmerGent-EmergencyServiceSurvey-Infographic.jpg

http://www.fp7-emergent.eu/related-projects/

http://www.projectathena.eu/

http://isar.i112.eu/

http://slandail.eu/

http://soteria.i112.eu/

http://super-fp7.eu/

http://www.fp7-emergent.eu/publications/#cw

http://www.fp7-emergent.eu/wp-content/uploads/2017/07/EmerGent_Citizen_Guidelines.png

http://www.fp7-emergent.eu/wp-content/uploads/2017/07/EmerGent_Citizen_Guidelines.png

d7.1 dissemination activities · 2017. 9. 5. · emergency management in social media generation...

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