Daddy, what date and time do you plan on leaving?

What airline are you going to fly?

QF, TGor BA?

Well! I want to fly Thai Airways International on Aug 15, 2007.

Can I go with you? I like traveling by

plane.

Besides Thai Airways, which airlines do you know?

What hotel do you want to stay at

when you arrive Phuket? And how long will you stay

there?Well! I expect to stay at the Holiday Inn in Phuket for two nights. Can you help me with the reservation?

Why not? I will book

it now. I’m calling from BBC Company and I’d like to reserve a room at

your hotel for our sales manager, Mr.

Davidson.

Could you please make sure that Mr. Davidson has a sea-view room?

What else do you want me to do for this business travel?

Well! There are a couple of things I really want them to help me:

Please tell the receptionist to arrange transportation from the airport to the hotel. Also please make sure that the van is not late. Thanks a lot.

Good afternoon, this is United

Airlines Reservations. May

I help you?Hello, I’m calling from Mutual Materials Company in Vancouver, and I would like to book a flight for my boss. He’ll be traveling to Bangkok, Thailand.

And what city will he be

departing from?

Vancouver International Airport.

That's Vancouver International.

When will he be traveling?

On the 29th of September, and returning on October 30th.

Let me check....yes, we have one flight available on each of those dates. Would he like business

or economy class?

He usually flies business. Do you have available seats?

We have one seat available near the front

of the aircraft. You should book now to

hold it.

We will book it. His full name is Tom Davidson, and the company Visa card number is 1111-2222-3333-4444.

That's 1111-2222-3333-

4444?

Yes, and the expiration is 08/08.

And may I have the 3-digit security

number on the back of the card?

Yes, it's 533.

Thank you. That's one business class round-trip booking for Bangkok from Vancouver, on the 29th of September, returning October 30th. Here’s your booking number: JDC 5222, We will also fax you a confirmation with the itinerary and booking number.

Thank you for flying

United.

What should I prepare for a business trip?

Immunizations and vaccinations

Weather informationCurrent currency exchange

Credit cards & ATMEmergency phone numbers

Air tickets and Hotel Reservations

A precise itinerary

Do you know what we can

see in a business

letter?

The return address of the

employee’s company

Mail Solutions Company

2614 Mongolia Drive

Seattle Washington, 99163

USA

Formal Business Letters:

July 11, 200711 July, 2007

Informal letters only:

American: 7/11/2007 (month/day/year)

11/7/2007: British (day/month/year)

Do you prefer the American

or British style?

Who can tell me what the reference number is?

A reference number is used to refer back to the original letter. When writing back to a company, the sender should include the reference number for the company’s filing purposes.

An inside address includes the recipient’s name and position, and the company’s name and address.

Mr. Mark ArlingtonMail Room OperatorMail-R-US

Detroit Michigan, 2343

USA

What is a salutation?

It is the formal way to address the person.

Dear + Mrs/Ms/Miss/Mr + Last name:

Madame/Gentlemen:

Dear Mr. Arlington:

What should be written in the body section?

The opening paragraph

The body of the letter

The closing paragraph

Well! The most important part of the letter is the content. It usually includes the following:

Always finish the letter with a formal ending, followed immediately by a comma. There are several ways to do this:

Sincerely Yours,Regards,Sincerely,

Best Regards,

To end a business letter, the sender sign his/her name in the provided space above his/her typed name.

Sincerely Yours,

ChristopherChristopher L. Desmul

How many styles of business letters are there?

BLOCKMODIFIED BLOCK

PERSONAL BUSINESS

See your book on pages 60-61 for details.

Do you know when we need

an enquiry letter?

It is written when we need

information about anything in

business.

Can you be more specific?

Well! You may send them an enquiry letter for more information on formal price quotes on certain products or services.

Free samples

Delivery times & methods

Products available in stock

The letter comprises at least two paragraphs as follows:

The first paragraph includes what the customer asks the company to do—please send a price list of new Toyota sedans.

The letter comprises two paragraphs as follows:

The second paragraph is optional. It may include the following expressions:

Thank you for your prompt reply.

We are urgently look forward to your reply.

Thank you for your time. We will look forward to your reply.

There are two ways to reply an enquiry letter.

Accepting the requestDenying the request

Accepting the request: The product or service required is available. Then the company replies by:

First, expressing appreciation for the enquiry.

Second, assuring the customer that the product or service is available.

Third, Stating the conditions about any payment terms and discounts.

Denying the request: The product or service required is not available. Then the company replies by:

First, expressing appreciation for the enquiry.

Second, apologizing and giving an explanation why the required product is not available.

Third, suggesting other alternatives such as ask the customer to wait.

Global Travel2654 Campus RoadPullman WashingtonUSATel: (206) 286-4976Email: Globaltravel@tours.com Fax: (206) 203-4587

Mr. Christopher L. Desmul 352 Brit RoadLeedsEngland

Dear Mr. Desmul:

10th July 2007

Dear Mr. Desmul:

10th July 2007

Thank you for your letter of inquiry dated July 4th.

We do have the catalog you asked about. In this mailing, we are happy to send you our catalog of Palouse Country Expeditions. You have plenty of time to make the reservation, because April is the low season for traveling on these expeditions.

There is no charge for the either the catalog or for sending it. If you need to order the catalog in larger quantity, please be advised that the price is 10 US Dollars per 100 pieces, and sending by EMS would be approximately 15 US Dollars. Please let us know if you have any further questions about the tour or the catalog.

Please let us know if you have any further questions about the tour of the catalog.

Yours Truly,Bonnie BurkettBonnie Burkett Travel Agent