daily line-up™ engaging the hearts and minds of employees through daily communication © baptist...

Daily Line-Up™Engaging the Hearts and Minds

of Employees through Daily Communication

© Baptist Leadership Group, MMIX. All rights reserved.

Baptist Leadership Group



Daily Line-Up Outcomes

• Improve employee morale and engagement• Build trust and commitment• Reduce Turnover• Establish ownership through information sharing• Demonstrate transparency and open communication• Facilitate individual and departmental interaction• Develop leaders through daily learning

opportunities



3.04

3.573.18

3.394.023.91

4.23

3.77

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

Overall JobSatisfaction

Recommend Placeto Work

Recommend Placefor Care

Overall Mean

2006 2008

Employee Survey Performance Improved from the 10th to 75th percentile



Overall Job Satisfaction Improvements

29 Bed HospitalRipon, WI

Data Source: Morehead Associates, Inc. March 2008.

4.03

4.12

3.89

3.82

3.6

3.7

3.8

3.9

4

4.1

4.2

2005 2008

Overall Job Satisfaction Nat'l Avg



55%55%45%41%57%73% 66% 66% 69% 68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

OrganizationalEffectiveness

Recognition Get Information Avg. PercentFavorable

CoreComposite

2006 2007

16%

25%21%

14% 13%

Employee Participation increased 35%

140 Bed HospitalAberdeen, WA



Improved turnover from 17.5% to 12.8% during BLI engagement

566 Bed HospitalChapel Hill, NC

17.5% 17.7% 16.3% 15.8% 14.9% 12.8%

16%15%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20%

Qtr3 2007 Qtr4 2007 Qtr1 2008 Qtr2 2008 Qtr3 2008 Qtr1 2009

Voluntary Turnover Threshold Target



Significant improvements in leadership, communication, and participation

-2%

0%

0%

0%

0%

2%

2%

2%

2%

2%

6%6%

-3% -2% -1% 0% 1% 2% 3% 4% 5% 6% 7%

Pay

Resource Utilization

Development

Benefits

Work Demands

Job Security

Department Head/Director

Supervisor

Physicial Work Environment

Participation

Senior Management

Communications

250 Bed HospitalGlen Burnie, MD

Most Improved

Decline



Select from over two plus years of topics including leadership

development, quality of care, financial stewardship, superior

service and hospital basics

Software for Implementing and Hardwiring Effective Daily Employee Communications



Customize the layout and content to the

needs of your organization



“Effective communication is vital to the establishment of a healthy culture. The Daily is one of the

simplest and most effective employee communication tools BHC uses to engage the hearts and minds of our employees.”

Al Stubblefield, CEOBaptist Health Care



Does your organization need more effective communication?

Gain a head start on creating well-written, informative, daily communication with the

Daily Line-Up by contacting:

Baptist Leadership GroupJoseph T. McCrory

[email protected] Cell: 850.377.1862

Office: 850.469.7347

daily line-up™ engaging the hearts and minds of employees through daily communication © baptist...

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