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HOW TO ESTABLISH RAPPORT WITH VIRTUALLY ANYONE!Tips for starting an #inboundsales conversation

DAN TYRE @dantyredtyre@hubspot.com

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WHAT JUST HAPPENED?

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DAN TYRE@DANTYRE

First HubSpot Sales Person

5 Start Ups since 1983

Inbound Pioneer

SALES MACHINE

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1. Rapport Basics

2. The Golden Rules

3. 5 Keys to Building Rapport

4. Great Opening Lines to use TODAY

5. Put Your New Skills to Use

AGENDA

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1 RAPPORT BASICS

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WHAT IS THE GOAL HERE, ANYWAY?

Put everyone at ease

Get your contact talking

Start an appropriate dialog

Have a little fun

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WHATDO YOU

CALL A…

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BUT CAN I DO THAT OVER THE PHONE?

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2 THE GOLDEN RULES

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START WITH QUESTIONS

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3 5 KEYS TO RAPPORT

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1. Research

2. Get a Good Opening Line

3. And Follow Up Question…

4. Active Listening

5. Build Confidence through Practice

KEYS TO ESTABLISHING RAPPORT

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4 GREAT OPENING LINES

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1. My name is DanfromHubSpot… (pause)

2. Is this Kristen, Krysten or Christian?

3. Wow, everyone is picking up today!

4. Oh baby, its Tuesday… are you a Tuesday fan?

5. Do you like ducks?

GREAT OPENING LINES

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1. Hey wait, I am looking at your linkedin profile…– I just re-tweeted that post on craft beer– You are a Jumbo?– Cleveland, baby – Is that an insanely large cat in your profile picture?

2. Did Bob Dylan really deserve the Pulitzer Prize?

3. Are you a yoga person?

4. Oh my goodness, a dog just walked into my cubicle and threw up! Do

you have dogs at your office?

THE FOLLOW UP QUESTION

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5 NOW YOU TRY IT

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Q&A

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THANK YOU.