Innovation in French climate services thanks to service design Philippe Dandin, David L'Hôte, Lola Corre 7 July 2015, Paris

A classical product

CITIZEN DO NOT FOLLOW?

USERS MAY BE GET LOST?

Various models!

Scenarios!

Observations?

IPCC 2007... 2014... Redo?

Recent achievements to open and ease access to French climate information for adaptation

DRIAS CLIMATE SERVICES

1. Access to regionalised data 2. Interactive indices maps 3. Hot line and education

A collective achievement VALUED BY STAKEHOLDERS

HOWEVER

- Still a scientific tool (models) - Built with skilled / intermediate users - Still a lot to deliver in our labs (more than models only) - Few requests for evolution - A rather complicated material easily released - Far from the local communities, no impact...

Still a need for bridging & improve the value of science

Climate change is only sensible through its effects

at local scale

Models and scenarios are very conceptual, and not sufficient to

move on to the climate issue

HOW COULD WE IMPROVE OUR CONTRIBUTION FOR ADAPTATION?

Service design, to improve the service

→ Users: Natural regional parks (natural assets and economic life: Forestry, pastoralism...)

→ Climate scientists and climatologists: Go out of the lab (and think out of the box)

→ Service designer: Intuitions, on field observations, actions' facilitation Assessment, reformulation Advices & transfer to production

Users have a hyper-local expertise They observe changes and Mention effects of climate change

The Viaduc project

Decision now for long term feedback Multiple competencies from soil to sky

Build their own tools integrating climate among other components

AGRICULTURE

FORESTRY

Sensible projections

Recall

a collective memory

to imagine the future

→ Need for a graphical vocabulary → Adapt climate projections to his/her/its context

Reformulation by the service designer Ease the user's understanding & appropriation

Climate projections are not experiences.

They do not lead to action.

Projections evoke a destabilized climate, in an impersonal chronology and out of the geographical context

From risk zero To a global risk

With such a risk aversion, interest for climate hazards is not obvious

Adapted projections

Progressive complexity

Temporal animations

Enriched by users

Hyper-localized projections

From local

to global

Past Present Future

Param. & source ID

Uncertainties

Readable & normalized projections

A service strategy based on the user

LOCAL CULTURE

History

Geography

In his project's agenda

LIFESTYLES

PERSONAL HISTORY

Chronology

Where he lives With his own

references

Transfer to production?

Representations must concern the user's environment

with sensible marks for the user

Even if they bring him later to a larger scale

Transfer climate information in the user's daily business

DAILY MONITORING & PAST CLIMATOLOGY

Daily monitoring

Records Max

Records min

Average (normal)

Soil

wetn

ess in

de

x (

SW

I)

SOIL WETNESS IN AVEYRON

Jan. Dec.

Professional know such products

Present is real

Past is solid gold

→ Futures should be put in relief

The big concern: Sheep's Roquefort cheese

→ impacts are key → need to consider agricultural impacts, economic sector

Build on present in perspective with their past and the futures

Step by step add the future(s)

Make it gradually more complicated (models, scenarios, uncertainties...)

2050's shifted normal 2080's shifted normal with extremes

2080's – and may be earlier – connected to 1976, 1990, 2011...

Lozère 12 July 2011 (Midi Libre)

Saint-Gilles-du-Gard 12 juillet 1976 (AFP)

And connect climate science with the user's own knowledge

The invitation to think differently, with ideas for the needed deliverables

SUMMER DAYS JJA MONTHS SUMMERS DECADES

Merci ! Thanks!

Thanks to the MEDDE GICC and to the partners and players of the Viaduc project philippe.dandin@meteo.fr - d.lhote@stratecollege.fr - lola.corre@meteo.fr