April 17, 2009 eGov Workshop:

Cloud Computing and Interoperability

Daniel BurtonDaniel BurtonSenior Vice President Global Public PolicySenior Vice President Global Public PolicySalesforce.comSalesforce.comdburton@salesforce.comdburton@salesforce.com

www.oasis-open.org

The World Today

Salesforce Credit Cards Blogs Open Table Blackberry

My Yahoo Google NY Times Brokerage Banking

The Consumer Web Platforms

Q: Why can’t business and government applications be as easy as the Consumer Web?

Evolution of Computing

1960’sMainframe

1980’sClient/server

TodayEnterprise Cloud

Computing

Applications Moving to the Cloud

TodayCloud Computing

Applications

1960’sMainframe

1980’sClient/server

1960’sMainframe

1980’sClient/server

Platforms Moving to the Cloud

TodayCloud Computing

Platforms

Government is Moving to the Cloud

LocalStateFederal Non-profit

Across SegmentsTransportation General

GovernmentEnvironment &

Natural ResourcesPublic Safety &

Justice

EducationHealth & HumanServices

EconomicDevelopment

Science & Tech

The Cloud Computing Model

Multi-tenant

Pay-as-you-go

Elastic

Yefim Natis, VP, Distinguished Analyst

No Capital Expense

Modest Operating Expense

Scales With Your Business

Advantages of the CloudCloud

ComputingClient / Server

& App Server Platforms

Time to Value in Weeks

Central Security & Compliance

Automatic Upgrades

Monthly Subscription Payments

Easy to Customize and use

No Infrastructure

Time to Value in Months

Fragmented Security & Compliance

Painful, Risky Upgrades and Updates

Expensive multi-year software licenses

Difficult to Customize and Use

Complex Infrastructure

Granular Real-Time Security Model

Field, Object and Record-Level Control

Sharing Across CRM and Custom Apps

Point and Click Permissions

Custom Sharing Rules Across Roles, Profiles, and Channels

Integrated with API, Reporting & Search

Integrated With Single Sign-on

Flexible Data Sharing with Point-and-Click Rules

ISO 27001 Real-Time Security

• ISO 27001• SSL encryption• Identity confirmation• SAS 70 Type II; SysTrust certified• FDA CFR Part 11 & Part 820

• IP restrictions• Fault tolerant, multi-layered firewall • Intrusion detection• 3rd party assessments

• 24 x 365 security• Biometric readers• Silent alarms• CCTV• Motion detection

Application Security

Network Security

Facility Security

The World’s Most Trusted Security

that Improves in Real-Time with Testing by Every Customer

Proven Reliability and Performance

>99.9% Uptime Quarterly Transactions (billions)

10

Page Response Time (ms)

500

Improves with Time, Scale, and Usage

<300 ms response time

Trusted for 10+ Years

Real-Time, Transparent System Status

Live System Status

Security Best Practices

Historical Performance

Confidence, Transparency, and Trust

Proven, Real-Time Integration

>50% >50% of Transactions through Our API

Leverage Your Existing Investments

100M+ 100M+ API calls/day

Connect the Clouds

Force.com for Facebook

Force.com for Google

Force.com for Amazon Web Services

Native Oracle & SAP Connectors

Consume External Web Services

Build New Web Services

Leverage Existing Investments

60+ Certified Integration Middleware Connectors

Leverage from all Assets: Integration as a Service

Mash-ups from AppExchange

Native Desktop

Connectors

Integration Partner

Ecosystem

Developer Toolkits

Native ERP Connectors

Force.com Amazon Web Services

Bring Amazon Web Services To Force.com Applications

Develop in Java, Ruby on Rails, LAMP Stack

Access Mega Storage from Amazon S3

Burst a Force.com App to Amazon EC2

Force.com Google App Engine

• Python library and test harness• Access Force.com Web Services API from within

Google App Engine applications

Force.com Facebook

Facebook Users Access Apps on Force.com Sites

Force.com Developers Build Social Apps for The Enterprise

The Cloud is a Services Supermarket

Combine platforms: Combine strengths