darc managed services for oracle
TRANSCRIPT
Company OverviewCompany Overview
• Founded in 1992• Chicago Headquarters• Exclusive Focus on
Oracle Applications, Services and ProductsServices and Products
• Certified Partner for Oracle• National & International
Presence
MissionMission
DARC will maintain its role as a leader in the Oracle application software services industry –To exceed our clients’ expectations we utilize To exceed our clients’ expectations we utilize vision, professional integrity, creativity, and genuine partnership.
Services and Products ProvidedServices and Products Provided
CONSULTING CONSULTING
PRODUCTSPRODUCTS
MANAGED SERVICESMANAGED SERVICES
CONSULTING SERVICES
CONSULTING SERVICES
TRAININGTRAINING
The DARC DifferenceThe DARC Difference
• Experience, Experience, Experience
– Senior Level DBAs
– Averaging 13+ years focused on Oracle Applications
• Establishing the Business Case
– We help identify metrics, KPIs, ROI
• Prototyping and Validation• Prototyping and Validation
– Emphasizing cost control and speed
• Knowledge Transfer
– Our clients become self-supporting
• Workshop sessions, structured deliverables, clear communications
• Risk Reduction
– We understand design implications and “no go” points
– We ensure your business solutions scale
DARC Corporation OfficesDARC Corporation Offices
Company and Personnel CertificationsCompany and Personnel Certifications
• Professional degrees and certifications
– MBAs, CPAs
– APICS Manufacturing Certifications• Integration Resource Management• Integration Resource Management
• Production and Inventory Management
• Oracle Certified Solution Provider
• Oracle E-Business Certified
• Oracle Technology Certified
• Oracle On Demand Certified
• Aerospace, Defense
• Automotive
• Chemicals
• Consumer Packaged Goods
• Energy & Utilities
• Metal & Fabrication
• Not-For-Profit
• Office Products
• Professional Services
• Public Sector
• Government
• Healthcare
• High Technology
• Higher Education
• Life Sciences
Broad Industry ExperienceBroad Industry Experience
• Energy & Utilities
• Engineering, Construction
• Financial Service
• Food & Beverage
• Public Sector
• Retail & Distribution
• Telecommunications
• Travel & Transportation
• Life Sciences
• Manufacturing
• Marketing
• Media & Entertainment
Select Clients Select Clients
Oracle ApplicationsManaged Services
We specialize in providing customers turnkey services that assume responsibility for the ongoing administration and technical functions for Oracle Applications.functions for Oracle Applications.
Genuine Managed Services not the repackaging offered by other companies.
Managed Services ApplicationsManaged Services Applications
• Application Conversion and Isix• Customer Relationship Management• Financials• Functional Support On-site• Human Resources & Payroll• Human Resources & Payroll• Installation, Upgrades, and
Migrations• Manufacturing• Order Management• Problem Analysis• Project Accounting
• Disaster Recovery Design and Support
• Code Triggers and Stored Procedures
• Installation, Upgrades, and Migrations
• Oracle Application Server and Portal
• Oracle Enterprise Manager
Managed Services DatabaseManaged Services Database
• Application Performance Tuning
• Backup & Recovery
• Database Design
• Database Configuration
• Database Conversion • Oracle Enterprise Manager
• On-site DBA Support
• Linux Migration
• Problem Analysis
• Project Management
• Relational Data Modeling
• Database Conversion
• Database Maintenance
• Database Performance Tuning
• Database Security
• Data Warehouse Design
• Develop PL*SQL Code
Strategic Business Goals
Why use Managed Services for Oracle Applications?
By moving the routine and tactical tasks of running Oracle Applications your company can focus on what matters most to your business.most to your business.
In addition, our services offer a single point of accountability for the Oracle Applications.
• No scheduling gaps• Hiring concerns• Consulting fees to impact the business
Delivery Leading Professionals
Applications DBA Solution Profile:
• Minimum 7+ years of application experience
• Proactive applications administration
• Senior Level DBAs • Knowledgeable on leveraging Oracle SupportOracle Support
• Customer focused delivery • Excellent communicators
• Remediation experts
Our DBAs focus on your business to address your companies specific support requirements
Strategic Business Guidelines
Application DBAs verses Core DBAs?
Many companies repackage “Core DBAs” as “Application DBAs” for managed services. DARC Managed Services consists of only Applications DBAs. consists of only Applications DBAs.
Your business benefits in that Oracle Applications DBAs deliver everything Core DBAs do and:• 11i Security • 11i Performance Tuning
• 11i Remediation • Patching and applications upgrades
Leveraging Our Scale
Single/Small DBA Group
Large Knowledge Base
DBA SupportDBA SupportStaffStaff
Managed Managed ServicesServices
DBA Group
Critical Business CaseHow we solved a recent customer crisis
Customer Challenge:Customer Challenge:
A week prior to going live with Oracle Applications the customer identified the requirement to secure communications. DARC is both
hosting and managing the customer’s applications.
There applications configuration:• 11.5.10 of the applications• Single server (all services running on this box)• Standard Forms socket configuration• Using HTTP protocol for web access
Critical Business CaseHow we solved a recent customer crisis
Customer Challenge:Customer Challenge:
With limited time most options wouldn’t work:
• Moving server to DMZ • Point to Point VPN
• Dedicated WAN connection • VPN Channel encryption
• Configuring a separate application • Configuring a separate application server
Solution:Solution:
• Configure Forms for Servlet mode• Configure Apache and Forms for HTTPS
• No additional costs ($$$), 3 days to complete and test
Strategic Business Guidelines
Reactive verses Proactive?
Monitoring the database is reactive management the goal of which is to minimize unplanned outages. Our team offers proactive management in addition to monitoring to proactive management in addition to monitoring to prevent unplanned outages.
For example, recommending an upgrade to the applications that increases security or enhances performance.
Excellence in Service
Our Managed Services exceeds expectations with proactive services:
Automation of tasksAutomation of taskswe minimize time it takes to complete tasks saving your business money
we actively tune the applications maximizing your PerformancePerformance
we actively tune the applications maximizing your investment in hardware
SecuritySecuritywe recommend changes to the applications to protect your data
MaintenanceMaintenanceour DBAs actively work to ensure that the applications are running smoothly
Availability Availability
High
SingularAccountability
SingularAccountability
SeniorApplication
DBAs
SeniorApplication
DBAs
Availability and Reliability
Availability Availability and and
ReliabilityReliability
Business Business ValueValue
Low
Low High
ProactiveSupportProactiveSupport
PremiumServicePremiumService
Communication
Our goal is to deal with issues as they arise with minimum time loss. We provide multiple ways to reach DARC’s Managed Services Group:
Direct line to Primary Support DBADirect line to Primary Support DBA
Collaborative Desktop Sharing
Answering Service during non-business hours
Application Alerts
Email and Instant Messaging
Follow the Sun Support24 hours a day 7 days a week
Web trackinginterface
Hosting Center
Request forAssistance
For critical issues call the DBA directly during coverage hours and the answering service during non-
business hours
Oracle Support TAR if Managed Services
Request assistance at anytime
Remediation
Hosting FacilityEngineers resolve
issue
DARC ManagedServices resolves
issue
Mutual coordination toresolve issue(s)
Oracle Support TAR if not hosting with DARC uses a call list to
respond quickly to your critical business
issues
Managed Services works as a team with your data center or hosting partner
Managed Services Support
Our Applications DBAs assist with supporting:
• Customizations and bolt-ons• Integrations• Deployment• Upgrades• Upgrades• Advanced architectures• JInitiator on the Desktops• Printing/custom reporting
Commitment to Customer Satisfaction
1.Predictable Oracle Applications IT cost structure
2. Improved quality of service with greater reliability and stability
3.Lower costs and greater leverage of scale3.Lower costs and greater leverage of scale
4.Greater flexibility to respond to your changing business conditions
5.One point of responsibility for resolution and management of issues5.6.Preserved capital and time to focus on core business
Functional Managed Services
Our functional professionals work with your employees to analyze and streamline business processes within Oracle Applications
• Customer Relationship Management • Financials
• Functional Support On-site • Human Resources & Payroll
• Functional Configurations related to • Manufacturing• Functional Configurations related to upgrades and migrations
• Manufacturing
• Order Management • Problem Analysis
• Project Accounting • System Administration
Functional Managed Services
Help Desk Support:• Quick turn around on functional issues• Mentoring on your business processes• 24 x 7 functional support• Functional TAR management to minimize business impact
System Administration:• User Maintenance• Defining printers• Managing Current Programs• Registering Custom Programs
Functional Managed Services
Desktop Collaboration Streamlines Functional Services
We use Enterprise Virtual Networking (VNC) to do real-time functional collaboration:
• Quickly review the issue with functional professional• Enhances training and mentoring• Can be used from any location• Can be used from any location• Secure and easy to implement
Do your employees work from Home?If we have access to your applications we can use DARC
desktops to collaborate on functional tasks
How Our Customers Used Managed Services
To supplement existing DBA team
Single/Small DBA Group
Large Knowledge BaseDBA Group
Unified TeamUnified Team
How Our Customers Used Managed Services
• New Installations of the Applications• Application Upgrades• Implementation Projects• In Place of Traditional Consulting• In Place of Traditional Consulting
We will work jointly with your business to We will work jointly with your business to design a management package that design a management package that meets your meets your strategic goalsstrategic goals in outsourcing support.in outsourcing support.
Design Manage Services
�Require Applications DBA Services
�Require Functional ServicesServices
�Require Hosting �Require Standard Coverage
�Require 24 x 7 Coverage �Number of coverage hours per month
�Other business considerations �3 months to 3 years
Why DARC?Why DARC?
• Full-Service, exclusively Oracle Consulting Firm• Oracle Authorized Reseller• Oracle Applications and Technology Experts• Oracle Certified Partner• Oracle Certified Partner• Proven Track Record of Quality• Provide Solutions to Complex Problems• Understand Oracle’s Marketplace• Oracle Program Management Experience
Next StepsNext Steps
We want your business.
General Information
http://www.darc.com
David M. Smith –Account Executive
(847) 519-3186
