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RKT Live Expert Session Central Monitoring of SAP NetWeaver Process Integration 7.3 with SAP Solution Manager 7.1 Alexander Bundschuh SAP Product Management SAP NetWeaver Process Integration November 2010

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RKT Live Expert SessionCentral Monitoring of SAP NetWeaver ProcessIntegration 7.3 with SAP Solution Manager 7.1

Alexander BundschuhSAP Product ManagementSAP NetWeaver Process Integration

November 2010

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Upon completion of this presentation, you will be able todescribe:

The key benefits provided by the central monitoring of SAP NetWeaver PIsystems with SAP Solution Manager 7.1The overall architecture of the technical PI monitoring work center inSAP Solution Manager 7.1Key monitors of the technical PI monitoring work center inSAP Solution Manager 7.1

Objectives

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Agenda

1. Motivation

2. Technical Monitoring in SAP Solution Manager

3. Central PI Monitoring

4. Summary

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PI Monitoring with SAP Solution ManagerRequirements & Motivation

Growing PI landscape complexity and distribution leads togrowing requirements towards a central monitoring approach

Reduce the timeFor regular system health checksFor hand-over proceduresFrom incident detection to root cause

Relieve productive systems from individual monitoringactivities by a central collection of monitoring data

Reduce the TCO by simplification of the operations processese.g. providing one central entry point combining monitors forPI overall status with drill-down options up to host levelEnable tight integration with:System Monitoring and Root Cause AnalysisAlerting InfrastructureNotification- / Incident Management

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How much time and manual effort would you needto answer these questions?

What is the overall status of all PI components of the productive PI domain?Do you have issues in the underlying technical systems?What is the error trend for your business critical interfaces?Which have been the most prominent errors that occur this year?Have these errors occur in the last 7 days?At what point in time during the day do these errors typically occur?What is the message backlog today?Is there a relation between the message backlog and the overall message volume?Business department calls you and wants to know if and since when messages have been stuckfor their business critical interfaces?On which PI components have those messages failed?How many communication channels do have an issue and which are the relevant localmonitors?On which PI components do you have most errormessages and which interfaces are affected?How many messages have been received this monthvia communication channel "xyz"?

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Agenda

1. Motivation

2. Technical Monitoring in SAP Solution Manager

3. Central PI Monitoring

4. Summary

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Application Life-Cycle ManagementAn Approach in Six Phases

Application Life-Cycle Management follows the six phasesof ITIL application management. SAP delivers high value for all

phases of the life cycle.

Solution DocumentationCentral documentation of processes, systemlandscape, custom code, partner applications, …

Template ManagementStandardize configurationacross multiple projects

Innovation ManagementDiscover and realize enhancedbusiness functionalityAvoid disruption of business

Test ManagementChange impact analysisEnd-to-end test management

Change Control ManagementIntegrated quality managementSynchronized transports of various componentsControlled and documented adjustment ofbusiness processes incl. approval process

Maintenance ManagementManagement of corrective softwarepackages

Application Incident ManagementIntegrated service deskInvolvement of partners in problem resolutionProvide root-cause analysis for complex landscapeswith diverse technology stacks

Upgrade ManagementComprehensive project support for releasetransitions

Require-ments

Design

Deploy

Operate

Optimize

Buildand Test

Business Process OperationsEnsure business continuityProvide Business KPIsBusiness process benchmarking

Technical OperationsCentral monitoring & alerting infrastructureUnique End-User Experience monitoringCentral administration tools

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Technical OperationsWhat is the Process Behind …

End-to-End Monitoring & Alerting End-to-End Root CauseAnalysis

Technical Administration

End-to-EndChange AnalysisWorkload AnalysisException AnalysisTrace Analysis

Monitor Handle Alerts Analyze Administrate

Technical Administrator

Technical ReportingProve Value to Business

Early Watch AlertService Level Reporting

System, DBMS and HostMonitoringEnd-User Experience MonitoringConnection MonitoringProcess Integration MonitoringBusiness Intelligence MonitoringSolution Manager Self-Monitoring

Unified Alert InboxAlert correlation andpropagationCentral TemplateMaintenanceOpen data provider andalert consumer

Proactive real-timemonitoring

Reactive handling ofcritical events

Lower mean time toproblem resolution

Optimize excellence oftechnical operations

Key User

Task InboxDown Time and WorkMode ManagementIT CalendarNotification ManagementCentral Tool Access

Standard BW ReportingCustomer BW Reporting

ServiceRequests

RecurringTasks

Change

Technical Administrator

Incident

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Agenda

1. Motivation

2. Technical Monitoring in SAP Solution Manager

3. Central PI Monitoring

4. Summary

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Central PI MonitoringArchitecture & Scope

FileSystem

SOAPBackend

JDBC DB

JMSSystem

DecentralAdapterEngine A

DecentralAdapterEngine B

ABAPProxy A

DecentralAdapterEngine C

ABAPProxy C

ABAPProxy B

IDocBackendSystem

IntegrationServer

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Dual Level Monitoring

Central Tools• Status Overview• Unified information• Aggregated messaging information• Isolated runtime environment• Alerting• Incident Management

Local Monitoring Tools• Real-time information• Detailed information including payload

access

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PI Monitoring in SAP Solution ManagerTechnical Monitoring Work Center

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Demo

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Agenda

1. Motivation

2. Technical Monitoring in SAP Solution Manager

3. Central PI Monitoring

4. Summary

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Summary

Central Monitoring with SAP Solution Manager 7.1“Good morning” page for overall status of one ormultiple SAP NetWeaver PI systemsAlerting integration for component & channelavailabilityIntegration with notification and incident managementReduced time for

regular system health checkshand-over proceduresroot cause analysis

Central collection of monitoring data to relieveproductive systems

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SAP NetWeaver PI 7.3 – Live Expert SessionsTimes: 10:00–11:00 am (CET), 5:00–6:00 pm (CET) each

What’s new in SAP NetWeaver PI 7.3? Oct. 26

What’s new in ESR 7.3? Oct. 28

What are the new service bus-based capabilities for SAP NetWeaver PI 7.3? Oct. 29

Central monitoring of SAP NetWeaver PI 7.3 landscapes with the new PI WorkCenter in SAP Solution Manager 7.1 Nov. 9

Improved fault tolerance with SAP NetWeaver PI 7.3 Dec. 9

Upgrade to SAP NetWeaver PI 7.3 Dec. 10

Available adapters for SAP NetWeaver PI 7.3 Dec. 13

Advanced Adapter Engine Extended - a new Java only installation option forSAP NetWeaver PI 7.3 Dec. 14

Local monitoring enhancements within SAP NetWeaver PI 7.3 Dec. 15

Federated PI and deployment options Dec. 16

Register at: http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/21582

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Interested in joining the ramp-up for SAP NetWeaver PI 7.3?

Registration at

Customers: http://service.sap.com/rampup

Partners: https://service.sap.com/partnerportal/rampup

Registration for Ramp-up ofSAP NetWeaver PI 7.3

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Backup SlidesScreenshots from PI Monitoring within SAP Solution Manager Technical

Work Center

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SAP NetWeaver PI Monitoring in SAP SolutionManager – PI Domain Overview

Monitoring of multiplePI Domains

Access to PI Monitoring applicationsOverview MonitorComponent MonitorChannel MonitorMessage Monitor

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SAP NetWeaver PI Monitoring in SAP SolutionManager – Overview Monitor

Integration with systemmonitoring on level of

technical systems

Aggregated View as entrypoint with most important

status information onIntegration Server, Decentral

Adapter Engines andconnected SAP Business

Systems

Individual view per PIcomponent

(e.g., Integration Server)

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SAP NetWeaver PI Monitoring in SAP SolutionManager – Overview & System Monitoring

System-, Instance-, and Host -related metrics on one screen

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SAP NetWeaver PI Monitoring with SAPSolution Manager – Component Monitor

Reworked specific Self-Testdetails per PI component

Central view on availability andself-test status of all PI

components

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SAP NetWeaver PI Monitoring with SAPSolution Manager – Channel Monitor

Central view on availability ofall channels across different

adapter engines

Channel Details and Short-Log per server node

Follow-Up actions like- context sensitive navigation to

further monitors- start/stop/ping of channels

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SAP NetWeaver PI Monitoring with SAPSolution Manager – Message Error Monitor

Allows for detailed filtering

Error Messages View pointsout PI components withmessages in error state

Trend graph enableshistorical view and trend

detection

Drill-down option

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SAP NetWeaver PI Monitoring with SAPSolution Manager – Message Error Monitor

Better root-cause detectionusing new status details

Drill-down option

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SAP NetWeaver PI Monitoring with SAPSolution Manager – Message Flow Monitor

PI component-independentmessage scenario

representation

Drill-down options andcontext sensitive navigation

to local tools

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SAP NetWeaver PI Monitoring with SAPSolution Manager – Alert Inbox

Pre-defined POWL queriesper category and per

monitored object type

Several personalizationcapabilities for content

and look-and-feel

Number of occurrences peralert type and number of

status changes

Alert type tablewith activities

Alert group tablewith activities

Status, processor and commentsto track status of alert group

directly in alert inbox

Incident Ticket ID and statusdirectly in alert inbox

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SAP NetWeaver PI Monitoring in SAP SolutionManager – Integration with Incident Mgmt

All known contextinformation is filled in

automatically

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SAP NetWeaver PI Monitoring in SAP SolutionManager – Integration with Notification Mgmt

All known contextinformation is filled in

automatically

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Copyright 2010 SAP AGAll rights reserved

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