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Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD [email protected] 4 th Meeting of the Working Group on E-Government and Administrative Simplification (Tunis, 29 May 2008)

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Page 1: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Data collection on e-government in Arab

countries

1

Marco DaglioAdministratorGovernance for Development Initiative in Arab [email protected]

4th Meeting of the Working Group on E-Government and Administrative Simplification

(Tunis, 29 May 2008)

Page 2: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Why data collection on e-government?

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• Clear overview of progress made

• Self-assessment of existing challenges and identifiation of directions for change

• Provide evidence-based input to decision makers

• Illustrate good experiences and practices that can be shared among Arab countries

Page 3: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Approach with data collection

3

Start small..

• country presentations

• country questionnaire

• booklets on thematic seminars

E-procurement 5 countries

Portals 2 countries

Measurement and Evaluation

12 countries

Page 4: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

What do we know ? Overview of available data (as of March 2007)

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Data on readiness

Data on access

Data on inputs

Data on processes

Data on outputs

Data on outcomes

Algeria √ √   √    

Bahrein √ √ √ √ √ √

Dubai √ √ √ √ √  

Egypt √ √ √   √  

Jordan √ √ √ √ √ √

Lebanon √ √ √   √  

Lybia Na Na Na Na Na Na

Mauritania Na Na Na Na Na  Na

Morocco √ √ √   √ √

Oman   √ √ *    

PNANa Na Na Na Na Na

QatarNa Na Na Na Na Na

Saudi Arabia √ √ √ √ √ √

Sudan √ √     √  

Syria √ √        

Tunisia √ √ √   √ √

Yemen Na Na Na Na Na Na

UAE Na Na Na Na Na  NaLegenda*work in progressData on readiness: e.g. statistics on digital divide, IT education of the population, etc.Data on access: e.g. number of computer per household, broadband penetration, etc.Data on inputs: e.g. cost of IT hardwareData on processes: e.g. time saved by process automationData on outputs: e.g. number of services onlineData on outcomes: e.g. level of satisfaction of e-government users

..BUT WHAT ABOUT DATA ON E-GOVERNMENT FRAMEWORKS ?- coordination / collaboration- legislative / regulatory- budgetary- technical- ..

Page 5: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Data on e-government frameworks (1): distribution of e-government portfolios

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1. Minister with specific responsibility for IT

2. Minister of Finance

3. Minister with responsibility for public administration

4. Ministerial Board/Committee/ Council or shared ministerial responsibility

5. Unit/group created by or in the executive office

6. Minister within the executive office

JordanPNASaudi ArabiaSyria

Oman* EgyptLebanonMoroccoTunisia

Bahrain*Qatar*

Sudan* Kuwait*

*Notes: 1.In Oman, the Information Technology Authority (ITA) has responsibility for e-government. It is an autonomous body affiliated with the Minister of National Economy. It has both financial and administrative independence in its operations.2.In Bahrain, the Supreme Committee for Information and Communication Technology (SCICT) is responsible for e-government in the Kingdom. The Committee is chaired by H.H the Deputy Prime Minister and consists of a panel of key Cabinet ministers. 3.In Qatar, a Supreme Council for Information and Communication Technologies has responsibility for e-government development.4.In Sudan, the National Information Centre (NIC) has been created within the Ministry of the Council of Ministers to establish a national information policy and develop use of ICT in government5.In Kuwait, a central body called the Central Agency for Information Technology has been created under the leadership of the Minister of State for the Council of Ministers Affairs.6.In Dubai, the eGovernment Unit reports to the Dubai Ruler’s office

Page 6: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Data on e-government frameworks (2): Legislative and regulatory

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E-transaction / E-signature

Processing and protection of

personal data

Security E-commerce E-procurement

BahrainThe eCommerce Law lays down the foundation for electronic transactions and e-commerce (through recognition of digital signature and other forms of contracting and transaction over the Internet).

The eCommerce Law lays down the foundation for electronic transactions and e-commerce (through recognition of digital signature and other forms of contracting and transaction over the Internet).

DubaiLaw on Electronic Transactions and Commerce N.2/2002

Law on Electronic Transactions and Commerce N.2/2002

Law on Electronic Transactions and Commerce N.2/2002

EgyptE-Signature Law No. 15, 2004 regulates and formalises the use of electronic transactions, guaranteeing that they are accorded the same legal merit as paper transactions

Egyptian Procurement Law n. 89 issued, 1998 sets the framework for procurement.

LebanonLaw on electronic transaction has been drafted (currently under scrutiny by the Parliament)

Saudi Arabia

E-transaction Law Cyber Crime Law

TunisiaLoi n°2000-83 du 9 août 2000, relative aux échanges et au commerce électroniques. Loi n° 57-2000 du 13 Décembre 2000 modifiant et complétant le code des obligations et contrats qui a introduit les notions de document et signature électronique en leur conférant la force probante.

La loi organique n°2004-63 du 27 juillet 2004, portant sur la protection des données à caractère personnel.

La loi n°2004-5 du 3 février 2004 relative à la sécurité informatique.

Loi n°2000-83 du 9 août 2000, relative aux échanges et au commerce électroniques.

Page 7: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Data on e-government frameworks (3): measurement and evalution

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Yes, Some measurement and evaluation activities are conducted at

 

National level sectoral level ministry/agency level

e-government program/unit level

project level

Algeria         √Bahrein √   √   √Dubai √   √ √ √Egypt √R √R √ √  Jordan √R     √ √Lebanon √R       √Lybia          Mauritania          Morocco √     √ √Oman √ √     √PNA          Qatar          Saudi Arabia √ √ √ √ √Sudan √R        Syria         √Tunisia √ √   √ √Yemen          UAE          

Page 8: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Data on e-government frameworks (4): national e-government portals

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Legenda:IS: provide information on services (e.g. availability online/offline, organisation responsible for delivery, fees, estimated time of completion), administrative procedures, e-government-related laws and regulations SS: provide self-service services (e.g. tax calculator) SP: allow the possibility to start an administrative procedure online (e.g. downloading forms) CP: allow the possibility to complete an administrative procedure online to obtain a service (full transactional services) DM: allow user to provide input in government decision-making (e.g. feedback on service quality) Note: Systemic functions of portals such as providing digital signatures, individual document vaults, ID management, etc. are not covered in this typology

Page 9: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Next steps

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• what? - Complete and update existing databases - more extensive data collection

• focus? description NOT EVALUATION of e-government frameworks

• output? Overview study

Page 10: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Where to focus? Main areas for data collection

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1. Institutional Arrangements for E-Government

Distribution of e-government portfolios Structures for e-government coordination (e-government units, CIOs,

inter-agency bodies) Tools for e-government coordination (e.g. enterprise architecture,

voluntary agreements) Roles, functions and organisation of e-government units in ministries,

agencies and local governments

2. E-services, sectorial initiatives, shared applications

E-service enablement, service delivery strategies, methods to improve take up

Shared applications (e.g. e-budgeting, e-payment, e-forms, document archiving)

E-procurement Sectoral initiatives (e-health, e-learning, e-taxation)

3. E-government strategy formulation and implementation

E-government strategies at central and local government; strategy formulation for ministries and agencies

Use of monitoring tools and mechanisms (e.g. use of indicators)

4. Technical infrastructure for e-government Communication networks (e.g. internal government networks, ministry intranets)

Service infrastructure (e.g. service gateways), central databases, technical standards

Digital identification and authentication infrastructures and outlets (e.g. ID cards, PKI)

5. E-government for administrative simplification

E-government applications to simplify the administration (e.g. online one-stop shops, data reporting systems for businesses)

6. E-government training and capacity building

E-government competencies and skills distribution (e.g. technical, project management, etc)

7. Legislative infrastructure for e-government

Digital signature legislation Privacy protection

8. Measurement and Evaluation of e-government

Measurement and evaluation tools and methods at ministry and agency level

Page 11: Data collection on e-government in Arab countries 1 Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Question for discussion

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• What are the basic frameworks and mechanisms for e-government implementation, in addition to those presented today, for which you wish data to be collected?

• How can the OECD assist in ensuring that common data collection frameworks on e-government be established and used for the benefit of individual Arab countries? • What are your needs in terms of collecting data and information for better policy-making in the area of e-government?