data collection on e-government in arab countries 1 marco daglio administrator governance for...
TRANSCRIPT
Data collection on e-government in Arab
countries
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Marco DaglioAdministratorGovernance for Development Initiative in Arab [email protected]
4th Meeting of the Working Group on E-Government and Administrative Simplification
(Tunis, 29 May 2008)
Why data collection on e-government?
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• Clear overview of progress made
• Self-assessment of existing challenges and identifiation of directions for change
• Provide evidence-based input to decision makers
• Illustrate good experiences and practices that can be shared among Arab countries
Approach with data collection
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Start small..
• country presentations
• country questionnaire
• booklets on thematic seminars
E-procurement 5 countries
Portals 2 countries
Measurement and Evaluation
12 countries
What do we know ? Overview of available data (as of March 2007)
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Data on readiness
Data on access
Data on inputs
Data on processes
Data on outputs
Data on outcomes
Algeria √ √ √
Bahrein √ √ √ √ √ √
Dubai √ √ √ √ √
Egypt √ √ √ √
Jordan √ √ √ √ √ √
Lebanon √ √ √ √
Lybia Na Na Na Na Na Na
Mauritania Na Na Na Na Na Na
Morocco √ √ √ √ √
Oman √ √ *
PNANa Na Na Na Na Na
QatarNa Na Na Na Na Na
Saudi Arabia √ √ √ √ √ √
Sudan √ √ √
Syria √ √
Tunisia √ √ √ √ √
Yemen Na Na Na Na Na Na
UAE Na Na Na Na Na NaLegenda*work in progressData on readiness: e.g. statistics on digital divide, IT education of the population, etc.Data on access: e.g. number of computer per household, broadband penetration, etc.Data on inputs: e.g. cost of IT hardwareData on processes: e.g. time saved by process automationData on outputs: e.g. number of services onlineData on outcomes: e.g. level of satisfaction of e-government users
..BUT WHAT ABOUT DATA ON E-GOVERNMENT FRAMEWORKS ?- coordination / collaboration- legislative / regulatory- budgetary- technical- ..
Data on e-government frameworks (1): distribution of e-government portfolios
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1. Minister with specific responsibility for IT
2. Minister of Finance
3. Minister with responsibility for public administration
4. Ministerial Board/Committee/ Council or shared ministerial responsibility
5. Unit/group created by or in the executive office
6. Minister within the executive office
JordanPNASaudi ArabiaSyria
Oman* EgyptLebanonMoroccoTunisia
Bahrain*Qatar*
Sudan* Kuwait*
*Notes: 1.In Oman, the Information Technology Authority (ITA) has responsibility for e-government. It is an autonomous body affiliated with the Minister of National Economy. It has both financial and administrative independence in its operations.2.In Bahrain, the Supreme Committee for Information and Communication Technology (SCICT) is responsible for e-government in the Kingdom. The Committee is chaired by H.H the Deputy Prime Minister and consists of a panel of key Cabinet ministers. 3.In Qatar, a Supreme Council for Information and Communication Technologies has responsibility for e-government development.4.In Sudan, the National Information Centre (NIC) has been created within the Ministry of the Council of Ministers to establish a national information policy and develop use of ICT in government5.In Kuwait, a central body called the Central Agency for Information Technology has been created under the leadership of the Minister of State for the Council of Ministers Affairs.6.In Dubai, the eGovernment Unit reports to the Dubai Ruler’s office
Data on e-government frameworks (2): Legislative and regulatory
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E-transaction / E-signature
Processing and protection of
personal data
Security E-commerce E-procurement
BahrainThe eCommerce Law lays down the foundation for electronic transactions and e-commerce (through recognition of digital signature and other forms of contracting and transaction over the Internet).
The eCommerce Law lays down the foundation for electronic transactions and e-commerce (through recognition of digital signature and other forms of contracting and transaction over the Internet).
DubaiLaw on Electronic Transactions and Commerce N.2/2002
Law on Electronic Transactions and Commerce N.2/2002
Law on Electronic Transactions and Commerce N.2/2002
EgyptE-Signature Law No. 15, 2004 regulates and formalises the use of electronic transactions, guaranteeing that they are accorded the same legal merit as paper transactions
Egyptian Procurement Law n. 89 issued, 1998 sets the framework for procurement.
LebanonLaw on electronic transaction has been drafted (currently under scrutiny by the Parliament)
Saudi Arabia
E-transaction Law Cyber Crime Law
TunisiaLoi n°2000-83 du 9 août 2000, relative aux échanges et au commerce électroniques. Loi n° 57-2000 du 13 Décembre 2000 modifiant et complétant le code des obligations et contrats qui a introduit les notions de document et signature électronique en leur conférant la force probante.
La loi organique n°2004-63 du 27 juillet 2004, portant sur la protection des données à caractère personnel.
La loi n°2004-5 du 3 février 2004 relative à la sécurité informatique.
Loi n°2000-83 du 9 août 2000, relative aux échanges et au commerce électroniques.
Data on e-government frameworks (3): measurement and evalution
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Yes, Some measurement and evaluation activities are conducted at
National level sectoral level ministry/agency level
e-government program/unit level
project level
Algeria √Bahrein √ √ √Dubai √ √ √ √Egypt √R √R √ √ Jordan √R √ √Lebanon √R √Lybia Mauritania Morocco √ √ √Oman √ √ √PNA Qatar Saudi Arabia √ √ √ √ √Sudan √R Syria √Tunisia √ √ √ √Yemen UAE
Data on e-government frameworks (4): national e-government portals
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Legenda:IS: provide information on services (e.g. availability online/offline, organisation responsible for delivery, fees, estimated time of completion), administrative procedures, e-government-related laws and regulations SS: provide self-service services (e.g. tax calculator) SP: allow the possibility to start an administrative procedure online (e.g. downloading forms) CP: allow the possibility to complete an administrative procedure online to obtain a service (full transactional services) DM: allow user to provide input in government decision-making (e.g. feedback on service quality) Note: Systemic functions of portals such as providing digital signatures, individual document vaults, ID management, etc. are not covered in this typology
Next steps
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• what? - Complete and update existing databases - more extensive data collection
• focus? description NOT EVALUATION of e-government frameworks
• output? Overview study
Where to focus? Main areas for data collection
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1. Institutional Arrangements for E-Government
Distribution of e-government portfolios Structures for e-government coordination (e-government units, CIOs,
inter-agency bodies) Tools for e-government coordination (e.g. enterprise architecture,
voluntary agreements) Roles, functions and organisation of e-government units in ministries,
agencies and local governments
2. E-services, sectorial initiatives, shared applications
E-service enablement, service delivery strategies, methods to improve take up
Shared applications (e.g. e-budgeting, e-payment, e-forms, document archiving)
E-procurement Sectoral initiatives (e-health, e-learning, e-taxation)
3. E-government strategy formulation and implementation
E-government strategies at central and local government; strategy formulation for ministries and agencies
Use of monitoring tools and mechanisms (e.g. use of indicators)
4. Technical infrastructure for e-government Communication networks (e.g. internal government networks, ministry intranets)
Service infrastructure (e.g. service gateways), central databases, technical standards
Digital identification and authentication infrastructures and outlets (e.g. ID cards, PKI)
5. E-government for administrative simplification
E-government applications to simplify the administration (e.g. online one-stop shops, data reporting systems for businesses)
6. E-government training and capacity building
E-government competencies and skills distribution (e.g. technical, project management, etc)
7. Legislative infrastructure for e-government
Digital signature legislation Privacy protection
8. Measurement and Evaluation of e-government
Measurement and evaluation tools and methods at ministry and agency level
Question for discussion
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• What are the basic frameworks and mechanisms for e-government implementation, in addition to those presented today, for which you wish data to be collected?
• How can the OECD assist in ensuring that common data collection frameworks on e-government be established and used for the benefit of individual Arab countries? • What are your needs in terms of collecting data and information for better policy-making in the area of e-government?