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TRANSCRIPT
Data Driven Culture:'Fit to Fly’ Data Enablement
Paul FrenchDirector of BI, Reporting & Visualisation
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What I’m Going to Share Today
Who Are Nationwide?
Creating Solid Foundations
Creating a Data Enabled Culture
The Cultural Ambition
What Next for Nationwide?
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Nationwide – Who We Are• A Building Society Since 1884.
• Mutual Organisation with No Shareholders and a Societal Purpose.
• Owned by our 15m Members and Run for Their Benefit, through Branch, Phone and Digitally.
• Providing Retail Financial Services Products in the UK.
• 19,000 Colleagues Focussed on Making a Positive Contribution to our Members Lives.
• Innovative - Exciting £1.3bn Technology & Data Transformation Programme.
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Our Cultural Ambition
Data Constrained
Report Centric
Committee Based Decision Making
Departmental Data Stores & MI Teams
Data Used to Validate Institutional Knowledge
Data Used as a Source of Power
Our Ambition Is For All Employees To Be Fit To Fly With Data. Technology, Data, Culture and Literacy Are Key
Data Enabled
Self-Service Insight Centric
Decision Making By All
Enterprise Data Store & Central Services
Data Used to Challenge Institutional Knowledge
Data is Democratised To All
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Creating The Foundations
BI & Analytics Tools Strategy
Board Approved Data and Analytics Strategy. Clear Mandate
Increase Insight
Simplify & Consolidate
Create Business Value
Enhance a Data Culture
Manage Data as an Asset
Build a core Data Competence
Agile Delivery & Business Partnering
Technology Environment
Be Prepared and Patient to Put in the Right Foundations if You Want to Succeed
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Creating the Foundations - Our Qlik Environment
PRODUCTION APPS AD-HOCPRODUCTION APPS
Curated Qlik Data Sets
BI Team Builds
Data Marketplace
Local Data
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Developing A Data Enabled CultureNot Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs
“Educate” The Executive
D&A Strategy Approval
CDO On EXCO
EXCO Data & Analytics Team Time
Data Innovation Days
Board IT & Data Advisors
Quarterly Data & Analytics Strategy Deep Dive
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Developing A Data Enabled Culture
Self Service
Improve business processes
Focus on Small Number of Teams and Fix Real Business Problems (“Unsexy” is ok!)
Qlik Enables Rapid & Inclusive Development - New Stories Emerge
Word of Mouth and Advocacy Drive Demand.
Reputation and Credibility Builds and “Invites” To Do More Are Received
Create New StoriesMaking Life Easier
New methods of analysis
Not Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs
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Increased insight
Change organisation behaviours
Developing A Data Enabled CultureNot Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs
Start new conversations
Opportunities Supporting Cultural Change On Important Business Agenda.
Change Agent As Business Sponsor.
High Visibility, High Impact Initiative.
Create New StoriesEnabling Cultural Change
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Increased insight
Developing A Data Enabled CultureNot Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs
Create Solutions Where Data Solutions Have Not Previously Been Consider To Support Answers.
Challenge Status Quo Thinking On Established Tools And Ways of Working – Qlik Extensions Are An Enabler.
Create New StoriesDrive The Art of The Possible
Connected Data
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Developing A Data Enabled Culture
Raise Awareness
Not Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs
Sense Of Community
Atrium Days Data and Analytics Hub
News & Blog
Active BI User Forums
Data Practitioner People Network
Data Conference
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Developing A Data Enabled Culture
Data Accessibility
Not Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs
Education & Accreditation
Explainers Online Learning (Tools, Concepts and Data Use)
Accreditation Programme
Data Marketplace
Multi-Device
Natural Language
Information Portal
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Developing A Data Enabled CultureNot Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs
Create the Right Operating Model With Clear Champions and Evangelists
Business Partner / Relationship Manager
• Embeds as Part of Business Team• Responds to Demand• Drives Exploitation and Adoption• Educates and Coaches Business on Data
Usage• Interfaces to Data and Analytics Central
Team• Owns End to End Delivery for Solutions to
Business
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Developing A Data Enabled CultureMulti-Dimensional Approach is Critical to Creating a Data Enabled Culture
Create New Stories
Raise Awareness
Create a Sense Of Community
Education & AccreditationMake Data Accessible To All
Create the Right Operating Model With Clear Champions
and Evangelists
“Educate” The Executive
Enabling Our Employees To Be “Fit To Fly” With Data
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What’s Next For Us?
• Deploy Our Business Partnering Operating Model Across Entire Business.
• Scale Out Accreditation.
• Deploy Natural Language Solutions.
• Implement Our Data Marketplace.
• Accelerate Data Literacy Enablement.
• Continue To Create A New Storyline.
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In Summary
Putting Solid Foundations In Place For Data, Technology, Process, People and Governance Remains Important.
Creating a Data Enabled Culture Requires a Multi-Dimensional Approach.
Define and Agree with Your Executive, The Cultural Shift Required and Securing Your Mandate.
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Thank You!
@pfrench711