data driven mobile strategy

1ENTERPRISE MOBILE STRATEGY WHITE PAPER

ENTERPRISEMOBILESTRATEGY

Improving Productivity and Maintaining Security while Reducing Overall IT costsDMI has helped several U.S. Federal Government agencies develop strategies, cost justifications and deployment plans for secure enterprise mobility solutions. DMI’s unique data-driven approach has shed light on a remarkable opportunity: for many organizations, enterprise mobility solutions can improve customer satisfaction, enable workers to be more productive, AND lead to an overall reduction in IT costs. This case outlines how some organizations can “have their cake and eat it too,” when it comes to enterprise mobility.


Improving Productivity and Maintaining Security, while Reducing Overall IT costs

Challenge: Harnessing the Power of Mobile Devices to Benefit the EnterpriseWhen business unit leaders and employees begin demanding IT support for mobile devices, it can be overwhelming to already overburdened IT organizations. The total cost of ownership (TCO) to support an employee with a laptop or desktop PC can easily exceed $4,000 per year. To suggest that employees now need yet another device with all the associated costs for hardware, software, security, application development, migration and maintenance may seem unrealistic or flat out impossible without significant additional IT funding.

But DMI has found that for many organizations, it’s possible to deploy mobile solutions while actually reducing overall IT costs. One large U.S. civilian agency provides an excellent example:

The agency was looking to identify and pilot mobile solutions that:

Save money and improve efficiency

Provide security, manageability and usability

Offer quick wins that can be implemented rapidly

To validate the feasibility and economic value of introducing tablet PC devices into the enterprise environment, the agency asked DMI to develop definitive answers to three key questions:

1. Is the tablet a viable alternative to laptops, desktops and other business user tools for certain roles?

2. How do we make tablets secure?

3. Can the agency support tablets operationally in the enterprise?

Solution: DMI MOBILE STRATEGYTo develop reliable answers to the agency’s questions and create a go-forward strategy for mobile technology deployment, DMI implemented a pilot program, using its Mobile Strategy process to determine whether tablet PCs are a viable alternative to existing devices, if there is economic value to the introduction and to establish a roadmap for the agency’s mobility strategy.

Pilot teams were established that were representative of the agency’s various lines of business and staff offices and the functional roles within each.

Each team established its own set of business objectives and success criteria for use of the tablet devices.

Multiple user categories were identified by profiling the tablet pilot users by work styles, location requirements and specific business requirement.

Tablets were issued to hundreds of pilot participants across each of the pilot teams, and participants used the tablets in normal work settings for a period of 1-2 months.

Following the pilot period, DMI conducted a quantitative survey and qualitative interviews of pilot participants to develop answers and a go-forward strategy and roadmap for the agency, and used its automated decision support tools to develop strategic recommendations and implementation roadmaps



Findings:Is the tablet a viable alternative to laptops, desktops and other business user tools for certain roles?

85% of pilot teams agreed that the tablet met their pilot business objectives and that the tablet is a viable alternative to a laptop, desktop or other business user tool for certain roles. The quantitative data from the survey indicates that users are willing to give up a laptop or other business user tool in exchange for a tablet as shown in Chart 1.0 Survey Results—“What device could your tablet replace.” Specifically, the survey showed that:

52% would replace a laptop

45% would replace a BlackBerry

65% would replace manuals, briefing materials, charts and/or maps

Using user survey data, DMI’s automated decision support tools were used to develop a set of strategic recommendations and implementation roadmaps, complete with cost justification models that demonstrated that tablet deployment in the enterprise could be accomplished while actually reducing the agency’s overall IT costs.

Can we make mobile devices secure?

Applying a risk-based approach to securing the devices, personal identifiable information (PII), and protecting agency information/data, DMI and our client performed an evaluation of the security native to the device as well as additional infrastructure and tools that would be required to establish the tablet as an agency supportable device.

During the pilot the team performed the following steps to ensure the security of pilot participants:

Applied signed and encrypted configuration utility profiles to establish minimum security profiles

Configured all devices to enable data protection

Verified capability to remote wipe devices

Conducted extensive testing and validation of mobile data management solutions to:

Selectively wipe the device

Completely wipe the device

Securely deploy security and configuration policies to device

Implement application and data access controls

Verify that users could not change policies/profiles applied by the MDM

Verify the ability of the MDM to restrict access to non-supported applications and sites

Performed VPN testing to confirm functionality



As a result of testing, the team determined the criticality of the MDM solution in being able to provide the necessary controls for the tablet and other mobile form factors.

Can we support the tablet operationally in the enterprise?

Using the Aberdeen EMM lifecycle as a model, DMI identified the device lifecycle stages and areas that potential organizations within the agency would operationally support. The Aberdeen Model is a maturity model where growth in capabilities is established incrementally.

ImpactImplementation of the DMI Mobile Strategy Solution yielded several important benefits. The pilot:

Revealed that there is a clear, quantifiable economic value to be gained by introducing tablet PCs, and provided economic cost justification for a large-scale roll out of the technology

Identified a series of incremental steps to be taken and tools to be implemented over time to maximize the full economic potential of tablet use

Identified critical security risks and vulnerabilities and identified the technologies and processes needed to adequately address them

Provided a clear technology roadmap for large scale tablet deployment



About DMIDMI is a leading IT solutions and business strategy consulting firm. DMI provides services and solutions in Strategic Consulting, Desktop Management, Network Management, Enterprise Applications, and Cybersecurity. We are one of the fastest growing companies in the industry, with over 500 employees and 50 civilian, defense, and intelligence agency clients. The hallmark of our business is dedication to exceptional customer service and we’re proud of our Dunn and Bradstreet Open Ratings quality and satisfaction rating of 94/100. Our record of repeat business is enviable by any standard. DMI is headquartered in Bethesda MD, with satellite and project offices throughout the world.

At DMI, we focus on “enterprise transformation”—the strategic application of innovation to create newfound economies, efficiencies, savings, and value for our government and commercial clients and their customers. We offer market-making thought leadership and the proven ability to deliver solutions to the most vexing problems facing enterprises today.

We have a dedicated Innovation Office designed to seek and bring new concepts and technologies to our clients. In the summer of 2011, we opened a state-of-the-art DMI Innovation Center in the heart of Washington, D.C. At the DMI Innovation Center you can learn, experience, and get your hands dirty with an increasing array of new technologies and solutions like many of those described above. See secure mobility in action. Learn what’s possible with Trusted Computing. And soon, experience the future of integrated, automated cybersecurity monitoring operations. You are cordially invited.

For more information, contact DMI: Andy Musliner, Chief Technology & Innovation Officer, [email protected], 240.223.4809.

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