data is a team sport - allison sagraves - m&t bank
TRANSCRIPT
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Data is a Team Sport Chief Data Officer Forum Financial Services
a Team Sport Allison Sagraves
Chief Data Officer
M&T Bank
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Game Plan
Defense Offense
Practical Transformational
Playing Time Time-outs
Eye on the Ball Peripheral Vision
Short Game Long Game
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Who’s on Your Team?
■ Leaders & Change Agents ■ Data Analysts ■ Data Scientists ■ Bench Strength ■ IT Team – Developers & Architects ■ Free Agents ■ Business Users/Data Champions ■ Customers ■ External Providers
“Light Quants
& Analytical
Translators” -Tom Davenport
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WHAT NYT 4th DOWN BOT
RECOMMENDS ON 4th DOWN
WHAT NFL COACHES DO
MOST OFTEN
Go for it
Go for it
Punt Field goal
Punt Field goal
Source: NYT 4th Down Bot, Brian Burke, et al
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“If a coach starts listening to the fans, he’s going to wind up sitting next to
them.” Marv Levy, Buffalo Bills coach
Monday Morning Quarterbacks are now
Citizen Data Scientists
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How Do You Execute?
■ Get Buy-In ▫ Show your data…
■ Identify and Solve Real Problems/Opportunities
■ Let Your Customers Share the Successes
■ Keep It Real
■ Go Deeper
■ Keep Score
Rinse & Repeat
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▪ Improving Data Management generates 4 sources of value
▪ Establishing baselines and measurement process upfront is critical
▪ Business accountability and buy-in is important given most benefits outside of data organization
Revenue
Risk / Capital
Operational Efficiency
Technology
▪ Improve cross-sell ▪ Improve customer experience ▪ Better product, service, pricing ▪ Pinpoint customer prospecting
▪ Ensure appropriate RWA based on accurate loan classification
▪ Reduce operational losses and fines
▪ Reduce manual data cleansing, aggregation, and reconciliation
▪ Use data to improve operations
▪ Rationalize IT systems ▪ Tool standardization ▪ Eliminate duplicative efforts
across teams
How Do You Keep Score?
▪ Source: McKinsey
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Literal Game-Changer
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Post-Game Analysis
■ You can have the best X’s and O’s in the world, but the game comes down to execution
■ Data doesn’t always capture the human factor
■ Defense wins championships
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Thank You Allison Sagraves @AllisonSagraves [email protected]