data stewardship and reporting: empowering clients to say yes to their own mess (163664170)
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7/30/2019 Data Stewardship and Reporting: Empowering Clients to Say Yes to Their Own Mess (163664170)
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DATA STEWARDSHIP AND REPORTING:
EMPOWERING CLIENTS TO SAY YES
TO THEIR OWN MESS
Christopher Jones
Director Solutions Consulting &Information Management
IT Client Services
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The information people seek is often buried in differinginterpretations of how transactional data is stored in systems designed to execute businessprocesses with little or no thought to reporting or information needs, if those are considered at all.
Also, the need for data across functional silos can be complicated by politics, people speakingdifferent business languages, security concerns, and the need for speed vs competing demandson various experts’ time.
How many transfer students are wait listed for History of Jazz in the upcoming semester?
The Problem
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Hire and Train Report writers in IT
Business must train IT about business and keep IT
up to date as policies change.
IT decides who can access what data.
IT creates complex transaction based reports
based on requests for information.
Business staff try to translate information needs
from clients into technical specifications for IT
(data elements, rules)
Hire IT Reporting Services Manager to provide
training. Hire and Train Report writers in Business
Areas.
Business manages the impacts of policies
changes themselves.
Business decides who can access what data, IT
oversees security.
Business creates complex transaction basedreports based on requests for information, with IT
help if needed.
Centralized Information Management De-Centralized Information Management
Business responds to clients directly.
The Options
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The Book
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“By saying yes to the mess and valuing the art of improvisation, leaders can create the
conditions for guided autonomy: identifying the limited structures and constraints thatfacilitate coordination around core activities.”
“Jazz improvisation is a complex system. Information flows freely yet is restrained,members are diverse yet conform and remain richly connected, constraints are minimal,
and feedback is nonlinear.”
“The model of jazz musicians improvising collectively offers a clear and powerful example
of how people and teams can coordinate, be productive, and create amazing innovations
without so many of the control levers that managers relied on in the industrial age.”
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Control
Plan
Organize
Manage Risk
Rehearse
Minimize Uncertainty
Adequate talent can play the passage exactly as the conductor hears
it after rehearsal and clear, active direction from the conductor.
Orchestra
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Engage
Respond
Relate
Address Risk
Disrupt Patterns
Accept Uncertainty
Talent that is engaged, actively listening, positive, and embraces
uncertainty can play passages the band leader never anticipated.
Jazz Band
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A central resource "conducts" the flow of information
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Multiple areas "improvise" the flow of information.
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IT
Admissions
Registrar
HumanResources
Finance
Advancement
Academic AffairsResourceconstraints
No directinteractionbetween
departments
Need Information:
▪ Government▪ Public
▪ Students
▪ Parents
▪ Departments
Audience Musicians Conductor
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Needs Information:
▪ Government▪ Public
▪ Students
▪ Parents
▪ Departments
Audience Musicians &Band Leader
IT
Admissions
Registrar Finance
HumanResources
Advancement
Academic Affairs
Directinteraction
betweendepartments
Data flowsdirect, IT
resources nota constraint
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40 Players
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Academic Affairs (AA)
Admissions (AD)
Administration (AM)
Bursar (BU)
CORE
Controller (CT)
Information Technology (IT)
Financial Aid (FA)
Human Resources (HR)
Institutional Advancement (IA)
Payroll (PY)
Registrar (RE)
Student Affairs (SA)
13 Stewards
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500+ Files
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375+ Fields
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