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January 2009

DataPoint

Managed Service Provider

2January 2009

PRODUCT OVERVIEW

•Managed Networks and Connectivity

•Managed Servers• Virtual• Physical

•Managed Applications

•Multiple Data Center Redundancy Options

•24x7 Live Point of Contact

January 2009 3

Managed Network Infrastructure &

Connectivity

From Managed WAN’s to Internet

Connectivity

January 2009 4

NETWORKS

•Connectivity• Ethernet Handoff IP connectivity 1mbps – GigE

• Hatteras or ANDA option• Private or Public Managed Wide Area Networks• Private Point to Points

•Cisco Managed Firewall & VPN (Onsite or in the DC)• Shared Platform available• SSL and IP Sec Managed VPN

•Managed Cisco Router or Switch (Onsite or in the DC)

•Managed Load Balancer• Shared platform is available

•Network Analysis – Consulting Services• On site research, document, and implement best practices• Recommendations & proposals (expansion, upgrade, build out)

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January 2009 6

Managed ServersVirtual and Physical

Managing New and Existing Servers

7January 2009

MANAGED SERVERSVirtual and Physical

•Servers – DataPoint can provide servers and management or manage existing servers

• Physical Server Specifications• Dell hardware with 24x7x4 hour hardware

break/fix

• Virtual Servers• Hosted on a VMware ESX High Availability

Cluster• Backend SAN 15K SAS or 7200 SATA

• CPU and Memory resources are dedicated not shared

• DRS Pools available for customers to share their own resources

• Private managed ESX & Virtual Center clusters

8January 2009

MANAGED SERVERSVirtual and Physical

•Management (Microsoft)• Routine OS Patching• Virus Scan• Nightly Data backup• Retention time flexible• Offsite backups available

• Monitoring• Resources (CPU, Memory, Hard drive)• Services• Custom monitoring available

•Red Hat Linux• Managed as an application

9January 2009

MANAGED SERVERSVirtual and Physical

•Monthly Licensing - (Available inside our Data Center)

• Only pay for what you use each month• Microsoft Server 2008/2003• Exchange, Terminal Server,

SharePoint, SQL Server• Upgrade protected (Microsoft)• Red Hat

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Managed Applications

Microsoft and Linux Based Applications

11January 2009

MANAGED APPLICATIONSInstall, Configure, Monthly Management

Management includes 2 hours per month of application maintenance

•VMware VI3 Enterprise Management

•Active Directory, IIS

•Exchange, Exchange Cluster

•Blackberry Enterprise Management

•SQL Server (install & config only)

•Terminal Server

•EMC Replistore

•EMC EmailXtender

•LDAP, Apache, Postfix, Bind

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Multiple Data Center

Redundancy Options

Disaster Recovery and Business

Continuity Options

Baltimore

Cleveland

January 2009

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MULTIPLE DATA CENTERRedundancy Options

•Private GigE Network Connectivity – Between Baltimore, Pittsburgh, Cleveland, Indianapolis, Chicago

•Colocation Data Centers – Baltimore, Pittsburgh (2), Cleveland (2), Chicago, Boston, Richmond, Indianapolis

•VMware High Availability Clusters – Baltimore, Pittsburgh, Cleveland, Richmond

•Managed Servers – Baltimore, Pittsburgh, Cleveland, Richmond, Chicago

MULTIPLE DATA CENTERRedundancy Options

•Offsite Backups – 100 S Charles St. Baltimore, Pittsburgh, Cleveland

•Shared Load Balancers – Baltimore, Pittsburgh, Cleveland, Richmond

•Global Load Balancing (second site 60 second failover) – All Data Centers

•SAN Space with Replication – Replicate SAN data to remote data centers - Pittsburgh, Cleveland

January 2009 14