Real Time Utility Monitoring Case Study, RM & Customer Experiences

Dave EverettCommercial Manager Indirect PurchasingRM Education.

Agenda.The journey of choice

Goals and measurement to success

Lessons Learned & Suggestions

Questions and answers.

No change – Using only Half hourly information from our meters on a month + 1 basis

Smart meters – Day + 1 information from a Smart meter roll out

Real Time – Live (5 Minute) information from all pulse capable utility meters, Smart or otherwise

Wired/Wireless – The high cost of cabling alone made our decision

The Journey of Choice – Why real time?

Our choices:

Fiscal Meters – No need to install new meters allowed top level view of building use

Sub Metering – Great idea but planning is key

Ensure your electrical and pipework schematics are up to date.

Overlay on a each building on a floorplan, know what your metering

Do the same for Gas and Water

How detailed should we be?

Even with a month +1 data we could set a goal and achieve it

But time erodes and old habits die hard

Human Psychology – Most of us like to compete in some wayBuilding Vs Building

This month Vs last monthPerformance to target

Make it clear and make it simple – You’re able to interpret the

detailed information, someone seeing it for the first time may not

Goals and Measuring Success

Building Gas use before and after.

Building Gas use before and after – early morning use corrected.

Previous graph is most powerful the same day the problem is solved

The more you see progress the more supportive your end users

It’s not just about the users, it’s about us as well.Show live progress to targetsFocus our activity where it’s needed mostAlert us when things go wrong, not when they are reportedGive us the information we need on demand, not tomorrowChallenge the apathy, look at the graph in 2 slides time

Goals and Measuring Success – Real Time Motivates

Water leak – Alert given and problem solved next day.

“No leaks here – our water bills been the same for years…..”

MI Data.

Senior Sponsor Buy-in is invaluableWhilst room/floor level monitoring is ideal you can do a lot

without itCreate a rolling fund whereby 25%-50% of the savings are re-

investedContinuous programme of improvement (don’t let it stall)Don’t ignore the other Utilities (Gas, Water, Fuel Oil, Diesel)

Communicate with your audience in different ways, simple & engaging

As changing behaviour can bring savings and advocatesNetwork with your peers, share information and experiences

Lessons learned & Suggestions

Thank you for listening.For further information or a copy of this powerpoint please contact Dave Everett on 01235 854779 or email deverett@rm.com