CONFIDENTIAL

David Kenneth du FeuEducation

Incorporation

Government Security Clearance

1972, Sir George Williams University/Concordia, Montréal, QuébecCommerce/Management1964 to 1972, DeVry Technical Institute & College, Toronto, OntarioRadio & Television Systems, General Electronics & Communications Website: http://www.globeconsult.caEmail: david@globeconsult.ca

: https://www.facebook.com/profile.php?id=100009598080935

: https://twitter.com/DavidduFeu :LinkedIn: https://www.linkedin.com/in/david-du-feu-6235203/

Federally incorporated as: “GlobeConsult Corporation” under Corporation #2906660 Business Number #134997519RC0001

Clearance: Secret Level IIName as it appears on the security certificate: du Feu, David KennethFile Number: 95323198-0001963076 effective 08 May, 2017 and expires 08 May, 2027Originally Held: Ibiska Telecom 2017-05-08Doubled: T.E.S 2018-11-26Doubled: Audax Technology Solutions Inc. 2019-01-28Doubled: Contract Community 2019-03-29

Professional Highlights Mr. du Feu is a Senior Change Manager/Business Analyst/Project Manager

with over 15 years’ experience in IT focusing on organizational change, business and systems analysis, requirements gathering, Business Analysis Artifacts and Technical documentations and Validation. Mr. du Feu has worked on several IT Network projects for the Canadian Federal Government during his tenure with SSC, PSPC, Health Canada and CFIA.

Public Safety Networks – Analysis, Design & ImplementationConsiderable experience delivering Public Safety networks that provide communications to emergency services such as police, fire and ambulance. In particular, we provide professional services as it relates to the analysis of governance, implementation and delivery options for establishing a Public Safety Broadband Networks (PSBN). In this realm, we develop systems that are highly robust, and can address the specific communication needs of emergency services. This has fostered public safety standards – such as TETRA and P25 – that provide for a set of features that were not previously supported in commercial cellular systems. These standards have also been applied to commercial critical communications needs such as airport operations.

Business Analyst and Business Transformation SpecialistConsiderable experience as a business analyst. This includes business analyses, leveraging existing products and services, and developing solution options for business transformation. This included developing Project Charters, Project Scope, Communications Strategies and Plans, and Training Strategies and Plans. In addition, projects have involved using

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CONFIDENTIALInformation and Communication Technology (ICT) processes used in the design, planning and implementation of telecommunications systems with vast experience writing RFPs and RFIs, performing technology, services and needs assessments including, due diligence evaluations, gap analyses and cost assessments. Projects have included analysing various wireless and wired networks, switching and signalling protocols and technologies, researching goods and services suppliers, developing feasibility studies, and producing comprehensive strategic and business plans, and business cases.

Documentation Specialist/Technical WriterSignificant background developing documentation for all types of technical and professional documents and reports, such as, planning and research documents, writing speeches, user guides, manuals, specifications and other non-journalistic articles, using various desktop publishing methods; possesses excellent writing skills and wordsmith capabilities. The documents include among others; RFPs, needs assessments, technical reviews, feasibility studies, business plans/cases, interim and final reports, product definition and reviews, etc.

Facilitating Workshops, Focus Groups, Conducting Interviews & SurveysVast expertise creating survey instruments and tools, including questionnaire used for conducting interviews and developing surveys with various groups, facilitating workshops, setting up focus groups, and delivering speeches to many agencies and users.

Network Planning & DesignSignificant network planning and design expertise involving all aspects from inception of the project through to service implementation on all types of networks including; simple point-to-point, complex multipoint-to-multipoint, wireless (WiFi) and fibre network distribution systems, 911 Public Safety Answering System (PSAP) and Emergency Response, SAP, VPN (VPLS), LAN, MAN, WAN, VoIP, local access, inter-exchange, long distance, backbone, community and rural network environments.

IP TelephonyExtensive experience converging separate legacy voice and data networks onto a common single, powerful network using IP technology. This includes integrating various distributed applications amongst common users, incorporating new wireless and fibre networks and systems into legacy operations, and converging voice and data requirements over single networks using Voice over IP (VoIP) technologies.

Technical Sales SupportExtensive background establishing WLAN, WWAN and telephone networks, procedures and operations that offer technical solutions to telco key business customers. This has involved working with large organizations such as, Bell Nexxia division of Bell Canada, Telus, several overseas PTTs, and other public and private operators developing high-speed wireless and fibre business network solutions for managed frame relay, ATM, DSL and ISDN covering the establishment of the Service Level Agreement (SLA), the development of specific Service Level Objectives (SLO) and providing the complete turn-key system. Established Managed Frame Relay Service (MFRS) in many rural and remote areas of Ontario with fractional and full T1

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CONFIDENTIAL(E1) frame relay, 10 meg Ethernet and ATM shaped (VBR) service on fibre and wireless facilities.

Network Architecture Analysis and DevelopmentVast experience analysing and developing database, dataflow, datafile and systems architectures requirements. In all cases, to ensure final software reflects user requirements, an effective GUI interface between the user and the software developer is continually maintained including holding regular review meetings, producing detailed dataflow and datafile descriptions and diagrams, developing comprehensive operational requirements produced in an efficient pseudo-code, developing highly effective test cases and organising extensive verification trials.

Professional experience

Project #5108 August 30 November 2018 (4 months)Shared Services Canada (SSC) Ottawa, OntarioProject Manager, Business Analyst, GC Net – WAN project

Project DescriptionThe Government of Canada, through the work of Shared Services Canada (SSC), required a business analyst for an exclusive with Shared Services Canada to support their GCNET WAN project. SSC is transforming its Information Technology (IT) infrastructure in order to provide modern, reliable and secure services with reduced operating costs, improved service to Canadians and increased security of information.

Role Description:The following responsibilities are associated with this “Statement of Work” (but are not limited to) included:

Developed, gathered, reviewed and managed new and existing business requirements for a project to transform the Government of Canada Information Technology (IT) infrastructure in order to provide modern, reliable and secure services with reduced operating costs, improved service of the GCNet WAN network, involving a plan to consolidate, modernise and streamline the existing 50 wide area networks into a single network service supporting both domestic and international operations;

Planned, coordinated, captured business requirements including their prioritization, associated business impact, costs/cost models and business dependencies;

Developed their Enterprise Network facility to improve the connectivity;

Provided expertise to perform analysis of current/existing systems and developed business requirements to identify and document SSC partner roles and responsibilities;

Performed analysis and evaluated the business requirements to identify and document information, details, operating procedures (SOP) and decision flows, and associated policies;

Captured the current use cases and scenarios associated with the business requirements, and prepared and created documents of subsequent test plans & test cases to prove out the requirements of the use cases utilizing Work Breakdown Structure (WBS) tool;

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CONFIDENTIAL Analyzed and captured requirements to support and ensure the

development of the custom built GCNet Web-based Provisioning Tool was aligned to existing transformation applications, initiatives and programs;

Reviewed task and workflow analysis for notifying government personnel of TELUS system updates, and Zayo and TELUS software defects;

Established acceptance test criteria with client; Developed further use cases and test cases to verify revised

portal design; Developed/created, prepared, managed and documented

detailed business and functional requirements for GCNet Web Provisioning Tool project, built a Work Breakdown Structure (WBS) identified potential sources of data by preparing use cases, data models, and capturing existing business rules to support the analysis of the IT infrastructure for tracking Incidents, Service Requests, and Wide Area Networks (WAN); Aggregate Availability;

Prepared, created and managed the functional business requirements, including change request to control process and scope using Work Breakdown Structure – WBS (a tracking tool) and GCDOCS (a Document Management System)

Used Work Breakdown Structure (WBS) to prepare and create detailed design and development of “To-Be” process models and processes, undertaking issues analysis and ensuring architecture and technical teams understand the underlying business objectives and functional capabilities required for project success;

Prepared and created business and functional requirements for scope of the work and develop a Work Breakdown Structure (WBS) to communicate with project team following the TELUS Email; Notification and Zayo defects log;

Set up GCDOCS (a document management system) for tracking, managing and storing emails and documents, and reduce the requirement for paper copies;

Created and prepared options analysis also prepared, created, evaluated and analyzed functional requirements & business requirements (information) to identify and analyse information, standard operating procedures and decision flows for the Zayo and TELUS defects log, and TELUS Email Notification, (existing applications) and documented and communicated findings using GCDocs, Document management tool;

Conducted interviews and facilitated sessions/meetings with both business and technical communities to gather and document their requirements, processes and workflows to understand and identify all requirements information that is relevant to the project;

Utilised Agile approach and SWOT analysis to coordinated individual and team interactions from overall GCNet WAN staff to review design results, processes used and software tools and applications;

Used Agile methodology/approach to frequently review new design requirements from system users to analyze and recommend solutions for new opportunities to solve the business problem of making adjustments for design changes with TELUS and Zayo design staff as well as subject matter

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CONFIDENTIALexperts;

Identified and evaluated existing procedures, methods, and items such as database content and structure;

Defined and documented interfaces of manual to automated operations within application IT subsystems;

Planned and implemented all requirements-related activities, including elicitation, validation, reporting status, resolving conflicts, and gaining approval;

Coordinated User Acceptance testing.

Project #5016 February 2017 to 23 March 2018 (13 months) The County of Frontenac, Glenburnie, OntarioConsultant, In-Field Communication – Procurement and Project/Change Management

Project DescriptionThe County of Frontenac of Glenburnie, Ontario issued an RFP for consultative work on their In-Field Communication – Procurement and Project Management for their Public Safety groups in the county including, paramedics, fire and public works. This also included interfacing with the OPP. This ‘In-Field Communication Procurement and Implementation Project was facilitated by the County of Frontenac on behalf of the townships of North Frontenac, Central Frontenac, South Frontenac and Frontenac Islands. The goal of this study is to provide an improved Public Safety Communications network for the county in-field communications network for the various public safety groups.

Schedule “B” provided consideration of the work completed to date and the scope/current state of in field communications are the following reports: The RFP guides the preparation of the study for the four member municipalities in the County of Frontenac. For the purposes of expediency, the County of Frontenac acted as the administrator of this RFP and all contracts falling out of this RFP were in accordance with the legislative policies of the County. Researched how the Eastern Ontario Regional Network (EORN), a not-for-profit corporation owned by the 13 municipalities that make up the Eastern Ontario Wardens’ Caucus, could assist the funding the Frontenac County Public Service Network.

Role Description:A full analysis of the current state, including in-field gaps and liabilities;Gathered a range of options for consideration. Each option, including the current state included at a minimum, an analysis of the following:

Conducted a full analysis and review of the current/existing state of the Eastern Ontario Regional Network, which included gathering requirements, conducting field gaps and liabilities;

Gathered a range of options for consideration. Each option, of the current state included at a minimum, an analysis of the following:

A full analysis of the current state, including in-field gaps and liabilities;

Prepared and created of an options analysis for consideration, and provided the necessary expertise. Communicated each option using the WBS tool, including the current state and an analysis of the following:

o Risks

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CONFIDENTIALo Benefitso Potential partners

Researched, evaluated and analyzed information and options on how EORN policy and governance could assist the funding the Frontenac County Public Service Network and produced a detail report;

Developed and managed change management programs to improve the way the county introduced new field radio systems to the townships

Utilised Agile approach to coordinated individual and team interactions with overall township and county staff to review survey questionnaires for police, fire, ambulance and road maintenance staff, including analysis process to determine whether the two-way radio communications equipment and networks have become inefficient and obsolete;

Used Agile methodology/approach to review and analyze the results of the surveys and implications going forward to recommend solutions to solve business issues of the new design and adjust the new design proposal from Franklin County CAO, design engineers, and other subject matter experts to meet to the requirements of the in-field radio systems and associated telecommunications network;

Identified potential and specific sources of data such as; Industry Canada, GlenTel’s (Bell Canada) Radio Communications Study Report, various radio formats (Radio Over IP, AllStar Link, BroadNet, IRLP, and EchoLink) and reviewed these existing systems to develop and generate data models to support our In-Field Communication – Gap Study and Options Analysis;

Develop a Work Breakdown Structure (WBS) to prepare, create and define Business & Functional Requirements, Business Case, scope of the work, change request, and options analysis to be executed by the county necessary to meet the in-field communications study and options analysis of in-field radio systems and associated telecommunications network;

Developed a communications plan outlining which groups are most affected by the transformation and describing an understanding of the main issues that matter to them, and how the changes may affect their way of doing business;

Prepared and created work flow analysis, work breakdown structures and tasks to trace the progression of workflows of the In-Field Communications Gap Study and Options Analysis utilizing WBS to communicate with the project team;

Prepared and created documentation of change request using WBS from the previous project into each of the township organisational facility;

Developed an implementation plan for the construction of an in-field emergency radio system for public safety groups, fire services, and road maintenance operations, and prepared a procedure for public preparedness for emergencies;

Developed, prepared and created test plans, interview guides and survey tool(s) including runs and revision using WBS;

Created and prepared the Business and Functional Requirements documents to analyse the business-critical activities of the townships to be performed to meet the County Gap Analysis project objectives utilizing a WBS;

Gathered information on current field radios, and performed

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CONFIDENTIALbusiness analysis on various public service radio models to ensure they ultimately meet the public policy;

Analysed and evaluated information gathered from in-field radio systems surveys to provide community leaders with accurate high-level information into more detailed applicable format of problems and issues from end-users’ experience;

Analysed options to support the development of commercial off-the-shelf (COTS) radio units that would meet county requirements for service and costs for the recommended solution for new in-field radios and connecting mobile networks;

Developed a Work Breakdown Structure (WBS) to prepare, define and create business and functional requirements for scope of the work to be executed by the county necessary to meet the in-field communications study and options analysis of in-field radio systems and associated telecommunications network;

Created use cases to highlight improvements to emergency telecommunications facilities, including replacement to digital systems such as, LTE (Long Term Evolution), and conducted a review of the existing analogue radio system and recommended a temporary upgrade to Simulcast (Simultaneous Broadcast) with eventual conversion to Long Term Evolution (LTE);

Advised and maintained existing plans, business process descriptions, processing scenarios, tools, operating procedures (SOP) and systems in use that were needed for the relevant development of activities in order to decide whether to replace the present radio systems or keep the status quo;

Reviewed, developed and managed research and related expertise;

Advised and analyzed new plans and procedures, in writing and subject to acceptance by the Project Authority, required by the directorate to manage and direct the development of activities;

Conducted interviews, surveys and facilitated sessions/meetings with both business and technical communities including fire chiefs, emergency personnel; public works, CAOs, paramedics, police, various field personnel in the county and the community leaders in the four townships to gather and document their requirements, their current processes on how the townships currently ran their fire, ambulance and roads services and workflows and flow charts were developed to follow the various process mentioned above to understand and identify all requirements information that was relevant to the project;

Assessed whether each organisation and/or township capacity can handle the new proposed equipment, and include and additional capacity is required.

Performed an analysis as to how the Eastern Ontario Regional Network (EORN), a not-for-profit corporation owned by the 13 municipalities that make up the Eastern Ontario Wardens’ Caucus, could assist the funding the Frontenac County Public Service Network;

Planned, organised, and led assessment of communities’ ability to accommodate changes with costs, as well to coordinate all activities, related to the project including financial, planning and scheduling aspects;

Supported EORN’s Governance and Accountability process to ensure necessary investment capabilities enhance the funding

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CONFIDENTIALrequirements of our public service network;

Ensured the county public service network is built and operated according federal government policy directives and legislation governance;

Identification of interviewees and survey participants in consultation with CAO and key advisors;

Developed reports outlining results at various points in the project for senior stakeholders to identify and review expected changes related to the organisational activities;

Reviewed deficiencies with current analogue emergency communications system;

Performed various environmental studies, such as, economic, interprovincial, social, technological and various other factors that would affect ongoing planning.

Review consultations and revisions; and Developed presentations of final report to council and four

townships.

Project #4926 January 2016 to 10 October 2016 (8 months)The County of Frontenac, Glenburnie, OntarioConsultant, In-Field Communication – Change manager, Gap Study and Option Analysis

Project DescriptionThe County of Frontenac of Glenburnie, Ontario issued an RFP for consultative work on their In-Field Communication – Gap Study and Option Analysis. This ‘In-Field Communication Gap Study and Option Analysis Report’ was facilitated by the County of Frontenac on behalf of the townships of North Frontenac, Central Frontenac, South Frontenac and Frontenac Islands to improve the Public Safety networks in the county including, paramedics, fire and public works. This also included interfacing with the OPP. The goal of this report was to examine the user experience with emergency and in-field communications. Input and opinions were sought from front-line stakeholders and allied emergency personnel regarding the problems, issues and risks facing first responders in the performance of their duties. Throughout this study, every effort was made to get to the root of the relevant issues. The RFP guides the preparation of the study for the four member municipalities in the County of Frontenac. For the purposes of expediency, the County of Frontenac acted as the administrator of this RFP and all contracts falling out of this RFP were in accordance with the procurement policies of the County.

Role Description: As an IT Business Analyst, researched various Commercial Off-

The Shelf (COTS) public service radio models to ensure they ultimately meet the public policy in order to analyse and support the development of the gap analysis study to present the various options of COTS products to the committee for the in-field radio units and associated telecommunications network;

Led an organisational analysis and created and prepared change request documents using WBS to county and township management for the recommended solution from the various possibilities outlined in the options analysis

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CONFIDENTIAL Finalised the Change Request that described the necessary

changes to improve and support each common infrastructure including their computers, telecommunications networks, workstations, and databases with a plan outlining associated costs;

Develop a Work Breakdown Structure (WBS) to prepare, create and define, Business & Functional Requirements, a Business Case, the scope of the work for the project, change request, and options analysis to be executed by the county necessary to meet the in-field communications study and options analysis to study the in-field radio systems and associated telecommunications network;

Reviewed the implementation plan from GlenTel (Bell Canada) for the construction of an in-field emergency radio system for public safety groups, fire services, and road maintenance operations;

Conducted in person and phone interviews, written surveys and group facilitated sessions/meetings with both business and technical communities including fire chiefs, emergency personnel; public works, CAOs, paramedics, police, various field personnel in the county and the community leaders in the four townships to gather and document their business requirements, processes and workflows on their communications operations and network to understand and identify all requirements information that was relevant to the project;

Utilised Agile approach to involve individual and scrum teams to recommend options and solution and obtain the feedback weekly with overall township and county staff as well as; police, fire, ambulance and road maintenance staff, to continually review results of individual in person and phone interviews to determine the overall GlenTel (Bell Canada) individual study of the county in-field radio systems for police, fire, ambulance and road maintenance crews;

to emergency telecommunications facilities, including replacement to digital systems such as, LTE (Long Term Evolution), P25 (Project 25) and upgrade existing analogue system to Simulcast;

Review consultations and revisions; and Delivery and presentation of final report to council and four

townships.

Project #48February 2016 to Ongoing Curling Innovations (http://curlinginnovations.ca)Editor, Website Developer & Webmaster

Project Description:Designed, built and managed a website for a new starter company, Curling Innovations. Manages website design and content, and provides daily updates received from many sources. Writes articles and edits inputs, schedules, curling results, etc. Maintains website and inputs new content for posting on the website.Role Description:

Edits all inputs and provides content to the website various articles;

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CONFIDENTIAL Designed initial layout of website using HTML/Flash; Developed a structured methodology in preparing Statements of

Requirements to measure and define performance and quality assurance requirements and provide feedback to website users;

Facilitated meetings to gather and develop, review and manage detailed business requirements that users would want from their website;

Developed and defines content for website; Provides information on the website of regular news flashes and

area events; Met with the curling club stakeholders to review proposed

website content and their interface requirements for updating game results, status of team personal and game schedules; and

Coordinated web content with previous club developers and ensured the process followed club requirements.

Project #4708 December 2014 to 31 December 2015 (12½ months)Shared Services Canada (SSC) Ottawa, OntarioProject Manager, Business Analyst, GTS – Government Teleconferencing Services

Project DescriptionShared Services Canada (SSC) require a Project Manager, Business Analyst and Technical Writer to provide subject matter expertise for Enterprise Network for the Web – Audio Conferencing (WAC) Services and Video Conferencing Standing Offer (VCSO), formerly called GTS – Government Teleconferencing Services, and all technical related issues. This includes writing the Statements of Work (SOWS) for both the audio teleconferencing and web conferencing systems, along with the technical specifications. Utilised WebEx, Adobe Acrobat products, and various MS products, including Word, Excel, PowerPoint, Edge, Outlook and Project 2016.

Role Description:The project involves:

Gathered functional requirements to developed use case methodology to identify, clarify, and organize IT system requirements for the current system and applications, including Enterprise Network for the Web, Audio Conferencing (WAC) Services and Video Conferencing system (VCS);

Ensured adequate representation of stakeholders were available throughout the project duration;

Developed Action Plans & established Risk Registers; Developed and built the Work Breakdown Structures, tasks,

workflows and scenarios with associated Gantt charts using MS Project;

Gathered information from industry scans on topics such as cellular service plan pricing models, handset considerations, cellular application impact on pricing model, device management systems, security considerations, billing integration into SSC systems and processes within the Billing system;

Utilised Agile approach to frequently provide options analysis to confirm with the team scope is aligned and feedback is included. Communicated with the team Teleconferencing & Web Conferencing teams as well as Treasury Board (TBS) and

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CONFIDENTIALComputer Security Establishment (CSE) staff to review security processes to be used and to frequently ensure all parties are aware of the new process and is properly coordinated with all concerned;

Created and developed a business processes document that described the enabling of Audio Conferencing (WAC) Services and Video Conferencing system (VCS) service that is modern and technologically appropriate for workplaces that empower federal employees to work anywhere and anytime;

As an IT Business Analyst, analysed Commercial Off-The Shelf (COTS) public service radio models to ensure they ultimately meet the public policy in order to analyse and support the development of the options analysis study to present the various options to the county committee for the in-field radio units and associated telecommunications network that would meet system requirements, security concerns and costs;

Evaluated and analysed information gathered from industry scans to provide stakeholders with details of our findings;

Performed a business analysis of information from various environmental studies, such as, economic, interprovincial, social, technological and various other factors in order to review strategic considerations and types of products/materials that would affect ongoing planning. Decomposed and broke down any high-level information into details for better planning;

Developed a data model of the SSC Conferencing (Audio/Web) Services to be presented to the Business Transformation Committee (BTC) for approval to proceed outlining specific procurement timelines & Work Breakdown Structure (WBS) status;

Identified potential and specific sources of data such as; Government Cloud Leveraged Application Self Service gCLASS, Treasury Board (TBS) and Computer Security Establishment (CSE);

Managed the weekly procurement conferences; Conducted interviews and facilitated sessions with both

business and technical communities including the SSC Service Manager, SSC management, Department Director General, field staff and system users for the purpose of gathering and documenting requirements, processes and workflows) for the project, Enterprise Network for the Web – Audio Conferencing (WAC) Services and Video Conferencing Standing Offer (VCSO);

Prepared the Statement of Work - Technical Specifications and associated documents such as the Financial and Evaluation deliverables;

Reviewed aspects of their Enterprise Network facility to improve the connectivity of computers across the communication backbone;

Set up GCDOCS (a document management system) for tracking, managing and storing emails and documents, and reduce the requirement for paper copies

Project #4611 September 2014 to 04 December 2014 (3 month)The County of Frontenac, Glenburnie, OntarioConsultant, Public Safety Networks

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CONFIDENTIAL

Project DescriptionThe County of Frontenac of Glenburnie, Ontario requested GlobeConsult to undertake an independent review of a Radio Communications Study Report for the county in-field emergency telecommunications services. The project involves reviewing a Radio Communications Study Report developed for the Frontenac Fire Services in response to RFP (2013-R01). This report, in part, provides a risk assessment of the in-field radio network infrastructure for Fire Services, managing the changes for the population of the overall county. Frontenac County CAOs hired GlobeConsult to undertake an independent review of the results to ensure the public safety communications system deployed for the County follow this Industry Canada policy.

Role Description:

This included: A Radio Coverage Evaluation, including details of Project 25

(P25), Delivered Audio Quality (DAQ) Measurements and Digital Mobile Radio (DMR) Standards; Long-Term Evolution (LTE) aspects, Emergency Communications Evaluation, and Licences & Frequencies;

Analysed various commercial off-the shelf (COTS) radio systems that were documented for county stakeholders.

Researched and analysed commercial off-the-shelf (COTS) radio units required for developing the Radio Communications Study Report for the Frontenac Fire Services solution describing new in-field radios and connecting mobile networks;

Supported the development commercial off-the-shelf (COTS) application for the in-field emergency radio units that would meet the service security, safety and costs;

Researched the Communications Interoperability Strategy for Canada (CISC), a strategic document from Industry Canada Public Safety that sets goals and identified key national priorities to enhance governance, planning, technology, training and exercises to promote interoperable voice and data communications;

Developed training materials to assist with exercises to promote interoperable voice and data communications;

Training processes were set up for employees to work effectively to ensure they meet the challenges of coordinating the changes required for the in-field radio modernization confronting the county and townships;

Provided the expertise and processes for an analysis covering Radio Coverage Evaluation, Long-Term Evolution (LTE), Network Operations (Interoperability), and Licensing & Frequencies.

Project #4515 October 2013 to 07 November 2014 (13 months)Canadian Food Inspection Agency (CFIA), Ottawa, OntarioChange Manager/Technical Writer Level 3, Electronic Services Delivery Platform (ESDP) Project

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CONFIDENTIALProject Description

Canadian Food Inspection Agency (CFIA) required a Change Manager/Technical Writer Level 3 for their Electronic Services Delivery Platform (ESDP) project with the expertise, knowledge, skills and abilities to redraft CFIA technical documentation into plain English, which will be used to describe the Agency’s ability to accept change to its agenda for Canadian public, industry and external stakeholders. Utilising Microsoft Office Suites products, including; Word, Excel, PowerPoint and Novell GroupWise8.

Role Description: Worked alongside subject matter experts to assure the intent of

the source material is captured in the redrafted documentation; Gathered, evaluated, analyzed and verified requirements and

background information of technical details involved in the original research and content development to evaluate and analyse whether previous studies are pertinent and would be helpful to the current project. Decomposed the high-level information into details that would be used for to modernize the CFIA food inspection system, and invest in the tools that will facilitate risk-based decision-making

Training processes were set up as the mechanism used for employees “to think, explore, and learn new ways to approach their business . . .” In order to communicate, coordinate, and collaborate effectively and keep a competitive advantage, individuals must have the skills needed to meet the challenges of the tasks confronting them.

Developed CFIA mission and vision statements for delivery of their Electronic Services Delivery Platform (ESDP);

Conducted a business analysis to review and assess the existing Enterprise Network facility to improve the connectivity of computers across the backbone developed in conjunction with CFIA, Public Health (PHAC), Health Canada, and Enterprise Content Management Solution (ECMS) network security, network connectivity and provisioning various network access points (APs) in connecting organisations, and to ensure possible open networks are not vulnerable to security breaches;

Followed the use case process to develop a set of possible sequences of interactions and scenarios between IT systems and users in the working environment and to relate the process to the particular goal;

Developed documentation of existing systems for end-user training, business processes, and stakeholder consultation and engagement strategies;

Determined documentation requirements and developed plans to prepare them;

Utilised Agile approach to coordinated individual and team interactions with overall CFIA staff to review and analyse design results, processes used and software tools and applications;

Used Agile approach/methodology to frequently review original research and content development to analyse and look at new adjustments for design changes and recommended solutions to solve the business issue of improving the connectivity of computers across the backbone with Public Health (PHAC), Health Canada, and Enterprise Content Management Solution

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CONFIDENTIAL(ECMS) staff as well as subject matter experts;

Gathered information concerning the features and functions provided by the subject matter experts;

Analyzed potential COTS options and supported the development of a commercial off-the-shelf (COTS) application for the Electronic Services Delivery Platform (ESDP) equipment that would meet the service security, safety and costs;

Gathered and reviewed existing information relative to the implementation of Improved Food Inspection Model (IFIM) and new regulations flowing from Safe Food for Canadians Act (SFCA) that involves new business processes and service delivery approaches.

Developed a situation analysis looking at the project’s communications strengths, weaknesses, opportunities and threats (SWOT) analysis;

Ensured these business processes are based upon business rules that will support efficiency, and the routing of activities between various users required in the export certification process;

Developed/created and prepared the as-is and to-be business processes, triggered by both internal and external events, and ensured they each follow a pre-defined task, use case and work-flow analysis based upon establish business rules.

Analyzed, developed and evaluated user specifications, notes, drawings, writing manuals, user guides, communications plans/strategies, communiqués and other documents to explain the requirements clearly and concisely, along with associated costs;

Developed, created, defined, delivered and prepared high-level business requirements for the Electronic Services Delivery Platform (ESDP) project initiating the production of documents such as; Project Charter, Business Case, Preliminary Project Management Plan, Business Plan and Project Brief;

Developed/created and prepared a Business Case document to analyse five viable options, and to evaluate criteria involving strategic fit and alignment with business outcomes, including; reusability, flexibility, scope and time to complete, indicative cost, risks and impacts, and benefits;

In order to support the analysis of the five viable options mentioned above, and to recommend a preferred option in the ESDP Business Case, an options analysis was developed/created and prepared to consider business opportunities to leverage existing and planned solutions within the Agency;

Prepared and created formal project documents, including; Work Breakdown Structure (WBS), charter, project management plan, risk register, issues log, change requests.

Developed/prepared and created change requests looking at adjustments to the scope of ESDP based on the results of the analysis approved through the decision structures governing ESDP mapping of the currently proposed scope;

Developed/created and prepared a Work Breakdown Structure (WBS) detailing all major deliverables outlining; project schedule (activities, durations, dependencies) and as the structure for developing substantive cost estimates within the stages cost models;

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CONFIDENTIAL Developed a systematic process for introducing and

documenting a change request management plan to assess why some of the IT-based projects have been delayed or cancelled;

Used various documentation tools, including Work Breakdown Structures (WBS), Issue Tracking Tools (including GCDOCS, MS Project and) Gantt charts to prepare and create project documentation including the above-mentioned change requests, business case, options analysis, and as-is and to-be business processes

Conducted facilitated sessions and twenty-one-hour interviews with prospective candidates in both technical and business communities to identify external candidates who could address the business problem opportunity statements identified in the ESDP Business Case, and all were sent questionnaires of business and technical questions to complete, in order to assess viability for candidacy;

Conducted a functional review of the Health Canada environment, technical review, gathered and documented requirements, processes and workflow, test environment setup, ECMS assessment, and analyzed business requirements to gather and documents requirements, processes and workflows that involved conducting interviews and facilitated sessions with business and functional stakeholders to assess stakeholder readiness assessment.

Project #4401 April 2013 to 30 June 2013 (3 months)Public Health Agency of Canada (PHAC), Ottawa, OntarioBusiness Analyst, DAMA & AERO Programs

Project DescriptionPublic Health Agency of Canada (PHAC) required a Project Manager, Business Analyst and Technical Writer with the expertise, knowledge, skills and abilities to study the business requirements and user analysis to author two end-user manuals for the Data Access Management Application (DAMA) system and the Applied Epidemiology Resource Operations (AERO) application over their Enterprise Network connecting different group’s computers and associated sub-systems. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Lotus Notes.

Role Description:Researching, reviewing and analysing studies, reports, source documents from the DAMA for Data Coordination and Access Program (DCAP) and AERO system Business Requirements Document (BRD) to develop and deliver two user guides and operational manuals including the following:

Reviewed the current Business Requirements Document (BRD for the DAMA for DCAP online System;

Reviewed the current Business Requirements Document (BRD for the AERO System;

Update their Enterprise Network facility to improve the connectivity of their communication backbone to improve data accessibility;

Analysed specific user step-by-step online workflow by actor role and type of request;

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CONFIDENTIAL Developed two separate user guides for the DAMA & AERO

online system; Created screen shot images and text for each set of instructions

and commands for both user guides; Develop test plans to verify each requirement from BRD and run

through online processes for each relative webpage; List problems and errors picked up during online testing with

DAMA QA & AERO verification software prior to placing systems into production; and

Reviewed the PHAC IT systems for their computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data.

Project #4315 June 2012 to 31 January 2013 (7½ months)Shared Services Canada, Gatineau, Québec/Ottawa, OntarioProject Manager/Business Analyst, Telecommunications (Networks) Consolidation ProgramProject Manager, Business Analyst and Technical Writer

Project Description: Shared Services Canada (SSC), Telecommunications (Networks) Consolidation Department required a Project Manager, Business Analyst and Technical Writer with the expertise, knowledge, skills and abilities to develop the business requirements and analyse the economics and various integration strategies for their IT systems when deploying Enterprise Wireless LAN Provisioning & Support Services throughout the Government of Canada, particularly within existing Wired LAN locations and in greenfield (new) environments. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook

Role Description:Researching, reviewing and analysing studies, reports, source documents from industry for a Findings Report and developing a Business Case to analyse the economics and various integration options in order to develop an RFP for the deployment of a new Enterprise Network Wireless LAN Provisioning & Support Services along to coexist with existing Wired LANs. And analyse the economics and various integration options when deploying new enterprise Wireless LAN Provisioning & Support Services in greenfield (new) environments.

Researched, reviewed and analysed studies, reports, source documents from industry for a Findings Report and developing a Business Case to analyse the economics and various integration options in order to develop an RFP for the deployment of a new Enterprise Network Wireless LAN Provisioning & Support Services along to coexist with existing Wired LANs;

Analysed the economics and various integration options when deploying new enterprise Wireless LAN Provisioning & Support Services in greenfield (new) environments.

Performed an options analysis looking at various integration options for deployment of new wireless systems;

Managed the creation of a Business Case to study the integration strategies when deploying Enterprise Wireless LAN Provisioning & Support Services;

Developed a communications plan and strategy outlining

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CONFIDENTIALtransformation requirements, project status, capabilities, impacts, project dependencies and risk;

Outline Communications events over the lifetime of the Project/Transformation

Reviewed whether departments augment but not replace wired connections or remove all Wired LANs and replace with Wireless LAN;

Develop or improve their Enterprise Network facility to improve connectivity of computers with the communication system;

Reviewed whether departments should never consider Wired LANs at all and install only Wireless LANs or whether departments continue with the strategy of coexisting Wireless LANs along with Wired LANs;

Resubmitted new documents to TBS; Develop a training package for employees who will operate the new

facilities; and Provided an economic justification for the necessary resources

and expenditures required by this Statement of Work.

Project #4201 April 2012 to 05 April 2012 (2 days – project cancelled)Agriculture and Agri-Food Canada, Ottawa OntarioTechnical Writer Level 1

Project Description: Agriculture and Agri-Food Canada required a Technical Writer Level 1 TO edit content from the old Intranet before it is migrated to the new Intranet. To ensure compliance with the TBS Web Content Style Guide and adhere to Standards on Web Accessibility, in particular, Web Content Accessibility Guidelines (WCAG) 2.0. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description: Created new material (publications, manuals, user guides,

newsletters, web content), analyzed source material and modified it in a concise effective manner;

Reviewed assigned web sections and develops a web content plan (proposing placement and layout of revised section on new Intranet) for approval by the Web Communications Advisor;

Interviewed Web content owners through in-person interviews, telephone interviews, or email as appropriate to identify relevant content from the old Intranet;

Rewrote existed web content to meet the new departmental web style guidelines;

Delivered draft edited web sections for approval by the Web Communications Advisor;

Coordinated the translation of content; Delivered final edited web sections for approval by the Web

Content Owner; and Attended meetings/briefing sessions with government officials as

required.

Project #41March 2008 to 30 April 2012 (50 months)PWGSC, ITSB, Gatineau, QuébecProject Manager, Business Analyst, Change Manager and

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CONFIDENTIALTechnical Writer

Project Description: Public Works and Government Services Canada (PWGSC), Satellite and Wireless Services Department for their Enterprise Network required a Project Manager, Business Analyst, Change Manager and Technical Writer to manage the teams of specialists to develop Statements of Requirements and Statements of Work (SOWs), write RFIs and RFPs, produce Evaluation Criteria and put contracts in place for specific managed wireless services. This includes developing business cases which outlined business requirements from analysing user needs/expectations and developing applications and other process-related activities necessary to provide a managed shared services model under Information Technology Services Branch (ITSB), now Shared Services Canada (SSC) - SM&D for service delivery, product management of all WiFi, WPTP and WiMAX services across Canada and working with CTO to develop secure wireless standards. Managed the project through the transition to SSC. Utilised Microsoft Office Suites products, including; Visio, Word, Excel, PowerPoint and Outlook.

Role Description: Developed Statements of Work (SOWs) and put contracts in

place for Wireless LAN, Wireless Point-To-Point and WiMAX; Gathered requirements and information on existing systems of

WLAN, Wi-Fi, WPTP and WiMAX (security, capacity, worker mobility, costing and other requirements) from Fisheries and Oceans, Health Canada, Industry Canada, Human Resources and Social Development Canada, Natural Resources Canada, Treasury Board, Canada Public Service Agency;

Performed a business analysis to review and analyze the current/existing WLAN, Wi-Fi, WPTP and WiMAX systems across the government networks for various applications for recording, reporting and storing maintenance & repair, operations & monitoring aspects;

Documented business process descriptions for WLAN, Wi-Fi, WPTP and WiMAX for service provisioning, implementation, acceptance testing, and maintenance and repair;

Identified tasks required to setup Centralized WLAN, Wi-Fi, WPTP and WiMAX systems including such details as critical success factors, methodology, quality and skill sets of the delivery team, acceptance testing procedures, schedule of phases, and activities along with a timeline for the completion of the proposed solution;

Developed a workflow analysis to track deliverables to create a work plan, details, scenarios, use cases and schedule all tasks and completion documents outlining new ordering, billing and invoicing plans and processes;

Conducted a business analysis to developed three Uses Cases to determine the feasibility of providing a managed shared services model under SM&D part of Information Technology Services Branch (ITSB) for Paging, WiFi (WLAN) and WiMAX;

Gathered and analyzed existing information and requirements from procurement vehicle for Paging and cellular, and developed new contract terms in include WiMAX;

Provided IT-enabled change management strategically driven as part of an organizational plan and system, or environment

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CONFIDENTIALstriking a balance between technological, economical, and structural issues, and people, social, and organizational issues to ensure success.

Reviewed, evaluated and analyzed information with respect to various regulations, policies and procedures from Treasury Board, security groups and other sources and summarized directives to ensure application throughout all Statement of Works;

Reviewed, evaluated and analyzed information from PWGSC Real Property Branch (RPB) project “WiFi Proof of Concept” to determine lessons learned as applicable to the current WLAN Project;

Prepared a work plan for the development of the Statements of Work and associated Business Cases for presentation and approval by Directors General and stakeholders for the various phases of the associated wireless services projects;

Developed a Business Case, Communications Plan and Project Management Plan along with production costs;

Review their Enterprise Network facility in order to improve the connectivity of computers covering aspects of this project;

Facilitated workshops and conducted interviews with business and technical communities including to gather and document requirements, process and workflows for and to review project with various stakeholders to ensure they understood the project content and to obtain feedback and developed a list of recommendations to improve and update project equipment and software requirements;

Led the necessary functional and technical analysis of the department’s ability to accept the changes and to document the results;

Developed the process for the construction, along with process-related activities, necessary to implement a managed shared services model under ITSB - SM&D for service delivery, product management of all WiFi, WPTP and WiMAX services across all GoC departments;

Developed as part of the Statement of Work web-based open communications system interface standards for all communications between Canada and the Contractors;

Performed an options analysis to develop the building blocks that supported establishing high performance wireless solutions using Aruba, Cisco, Alcatel, Siemens and other commercial off-the-shelf vendors’ technology;

Developed three comprehensive Business Cases with cost/benefits analysis;

Developed a definition of service requirements for WiFi, WiMAX and Paging services at the federal government;

Created survey instruments and questionnaire tools and conducted people-focused and results groups with 15 client departments to gather and develop detailed business and marketing requirements, and provided user guides and manuals for marketing assessment interviews to provide a detailed approach to software development;

Documented various IT systems necessary for wireless security, intrusion and rogue device detection, and asset location and developed instructions on their use and limitations;

Collaborated with various wireless vendors to develop technical

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CONFIDENTIALdocumentation to ensure the information provided in the reports produced was the most current, reflected industry standards and determined the latest availability and pricing;

Documented various IT systems necessary for wireless security, intrusion and rogue device detection, and asset location and developed instructions on their use and limitations;

Reviewed existing security information and revised specifications where necessary to meet current wireless requirements;

Performed a needs and risk assessment within the various federal government departments for the employees of the government;

Reviewed the Bank of Canada’s Risk-Management Standards, in particular their supplementary guidance in coordination in the Canadian context.

Developed three Uses Cases to determine the feasibility of providing a managed shared services model under SM&D part of Information Technology Services Branch (ITSB) for Paging, WiFi (WLAN) and WiMAX;

Gathered and analysed existing information from procurement vehicle for Paging and cellular, and developed new contract terms in include WiMAX;

Developed procurement strategies with vendors for Paging, Wi-Fi and WiMAX equipment and services;

Reviewed, evaluated and analysed information with respect to various regulations, policies and procedures from Treasury Board, security groups and other sources and summarized directives to ensure application throughout all Statement of Works;

Produced PSEC Gate 1 (feasibility) and Gate 2 (business case) presentations for WiFi, WiMAX and Paging, including, writing speeches, that describe the business transformation process and cost/benefits analysis for the Director General;

Analysed transformation process using Strengths, Weaknesses, Opportunities & Threats (SWOT) looking at, among other things, network access, data transfer rates, development of partnerships or alliances within and without the department, and vulnerability of costs.

Reviewed, evaluated and analysed information from PWGSC Real Property Branch (RPB) project “WiFi Proof of Concept” to determine lessons learned as applicable to the current WLAN Project;

Developed mandatory and rated requirements and complete evaluation criteria;

Finalized a SOW and RFI for a Wireless Point-to-Point (WPTP) and Wireless LAN projects and developed the subsequent RFPs;

Produced procurement considerations and evaluation methodology for the WPTP & WLAN RFI & RFP;

Reviewed comments and questions from Industry following issuance of RFPs; and

Reviewed submissions from Bidders and selected winner.

Project #40January 2011 to July 2011 (7 months)Health Canada, IT Services, Ottawa, OntarioSenior Technical Writer

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CONFIDENTIAL

Project Description: Health Canada required a senior technical writer and User Acceptance Tester for their RADAR & COSMOS project to provide support their Enterprise Network for the communications officers and other team members in an IT project establishing business process maps, governance framework and support services in implementing new legislation. This includes turning legislation and regulations in to codified lists of obligations, authorities, requirements and prohibitions. It will also include a critical review of materials developed to manage internal business processes, developing Statements of Requirements (SOR) and Statements of Work (SOWs), writing RFIs and RFPs, producing Evaluation Criteria, drafting Requests For Information (RFI), writing user guides and maintaining/creating business cases and communications plans, which outlined business requirements from analysing user needs/expectations and change requests, as well as transformation requirements, capabilities, impacts and risks. Finally, User Acceptance Testing (UAT) is required to run various verification case testing prior to putting the system into production. This was the central project plan document for the 2009/10 Health Canada Plan of Record project “Consumer Product Incident Reporting System”. The Project Management Information System used for this project was the Health Canada Oracle Beehive collaboration workspace named “CPIRS & CosMOS”. Where this document refers to other project artefacts (Charter, budget, etc.), these artefacts were stored in the BEE under TBS Publishing Policies. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Lotus Notes.

Role Description: Rendered Acts and Regulations into codified lists (organising

legislation, regulations, etc. by subject matter). Developed or improved their Enterprise Network facility to

improve connectivity of computers across the backbone to improve data accessibility;

Developed change request impacts through a traceability matrix of Business Objectives, Business Requirements, Functional Requirements and System Requirements, and documented results;

Reviewed and edited materials produced from other communications areas.

Created business cases, which outlined business requirements from analysing user needs/expectations and change requests perspective;

Developed communications plans, which outlined strategic requirements based upon user needs/expectations and change requests, as well as transformation requirements, capabilities, impacts and risks;

Utilised GCDOCS, a tool part of the Enterprise Content Management Solution (ECMS), to ensure a well-executed change management strategy that readies HC employees to accept and adopt Information Management (IM) best practices;

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to users and consumers.

Developed a project Healthy Environments and Consumer

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CONFIDENTIALSafety Branch (HECSB) Concept of Operations Document

Facilitated meetings to gather and develop detailed business requirements.

Generated new sets of business requirements documents following provided guidelines.

Wrote user guides/manuals for submitting Consumer Product Incident Reports online to Health Canada.

Developed a web-based Consumer Product Incident Report (CPIR) user guide, including a web page for each incident report with all forms pointing to a single "Help-on Forms" web page;

Facilitated workshops to review project with various stakeholders, interviewed each one to ensure they understood the project content and to obtain feedback and developed a list of recommendations to improve and update project equipment and software requirements.

Reviewed Treasury Board guidelines to ensure process adhered to existing requirements and advised the team on publishing guidelines.

Ran User Acceptance Test (UAT) cases through full verification prior to putting the system into production.

Set up email accounts using Lotus Notes

Project #39December 2008 to January 2010 (14 months)Carleton Place Curling Club (http://cpcc.ovca.com)Editor, Website Developer & Webmaster

Project Description:Manages website design and content, and provides daily updates and changes using Flash received from many sources. Writes articles and edits inputs, schedules, curling results, etc. Maintains website and inputs new content for posting on the website.Role Description:

Edits all inputs and provides content to the website various articles

Designed initial layout of website using Flash Developed a structured methodology in preparing Statements of

Requirements to measure and define performance and quality assurance requirements and provide feedback to website users.

Facilitated meetings to gather and develop detailed business requirements that users would want from their website.

Developed and defines content for website. Designed an ongoing statistics device that provides the number

of hits, with comprehensive real time website tracking and counter.

Provides information on the website of regular news flashes and area events.

Met with the curling club stakeholders to review proposed website content and their interface requirements for updating game results, status of team personal and game schedules.

Coordinated web content with previous club developers and ensured the process followed club requirements.

Project #38November 2007 to February 2008 (4 months)

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CONFIDENTIALHealth Canada, Ottawa, OntarioBusiness Analyst, Change Manager and Technical Writer

Project Description: Health Canada required a Business Analyst, Change Manager, Documentation Specialist and Technical Writer for the second phase of their First Nations Inuit Health Branch (FNIHB) Health Record Management (HRM) Capability Study to review, analyse and develop the technical changes within the Enterprise Network for their Information Management Department. This included developing Statements of Requirements and producing Evaluation Criteria. This includes developing business cases which outlined business requirements from analysing user needs/expectations. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description: Developed the technical documentation for the Health Canada

program First Nations Inuit Health Branch (FNIHB) Health Record Management (HRM) Capability Study.

Develop or improve their Enterprise Network facility to improve the existing connectivity of computers to improve data accessibility for this project;

Develop a change management process to review the various FNIHB clients, and suggest changes to improve and support their computer systems and network processes.

Provided consistent, better-flowing documentation with proper tables of content, flow charts, and references

Developed schedules and IT systems for the retention FNIHB Health Records

Provided a balance between hard factors (e.g., technological, economical, and structural issues) and soft factors (e.g., people, social, and organizational issues) to ensure success while enabling factors to provide the foundation on which the necessary change to develop the First Nations Inuit Health Branch (FNIHB) Health Record Management (HRM) is built

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to stakeholders and FNIHB clients.

Facilitated meetings to gather, develop and document detailed business requirements for sorting records based on those files to retain and those no longer required;

Developed the necessary supporting tools, health plan and provided a high-level implementation plan.

Recorded and updated information for the Health Canada computer systems.

Analysed inputs from questionnaires, surveys and interviews, and study data from workshops to ensure they were adequately reflected in the interim and final report.

Project #37August 2007 to October 2007 (3 months)Heart and Stroke Foundation (HSFC), Ottawa, OntarioBusiness Analyst, Documentation Specialist and Technical Writer

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CONFIDENTIALProject Description: Heart and Stroke Foundation of Canada (HSFC) required a Business Analyst, Documentation Specialist and Technical Writer to review, develop and analyse the Information Management process over their backbone Enterprise Network for the planning, organising, processing and reporting of their Policy and Procedures manuals for the Grant-In-Aid (GIA) funding application process, Research Fund Initiatives and Personnel Awards policies and procedures. This is to be hyper-linked to their existing online systems. This includes developing business cases which outlined business requirements from analysing user needs/expectations. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description: Developed input templates to facilitate processing data via

HSFC website Reviewed existing policies and best practices to develop

standard operating procedures (SOP) and manuals, help facilities and user guides for processing and managing GIA funding applications, Research Fund Initiatives and Personnel Awards and developed proposed new documentation that provided the basic initial information along with new directives for staff

Developed a statement of requirements necessary for the revised Policies and Procedures documents

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the GIA funding application process.

Scheduled orientation sessions and facilitated meetings for research staff and support group to develop detailed business requirements based on their needs and expectations, and explain the duties they are expected to undertake for the various GIA functions and to provide the processes to review the ongoing documentation and make recommendations for future improvements

Set up schedules for the retention of the Grant-in-aid policies, best practices and operating procedures

Analysed existing manuals and user guides and developed new documentation and made recommendations and produced better flowing and more concise information;

Documented details from their current IT systems used for entering applications information into the 4th Dimension Relational Database Management System (RDMS) and provided instructions and guidelines on its use;

Conducted workshops with stakeholders for analysis to define procedures for preparing SOPs and managing peer review Scientific Review Committee (SRC) meetings.

Produced funding decisions processes and notifications.

Project #36December 2006 to April 2007 (5 months)Health Canada, Ottawa, OntarioBusiness Analyst, Documentation Specialist and Technical Writer

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CONFIDENTIALProject Description: Health Canada required a Documentation Specialist and Technical Writer to review, analyse and develop the technical documentation for three specific Health Canada programs for the Information Management Department - First Nations Inuit Health Branch (FNIHB) over the Health Canada central communications backbone within their Enterprise Network. This included, developing Statements of Requirements, producing Evaluation Criteria, and developing business cases which outlined business requirements from analysing user needs/expectations. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description: Reviewed existing health records practices to ensure developed

policies were consistent with previous directives Developed the technical documentation for three specific Health

Canada programs for the Information Management Department - First Nations Inuit Health Branch (FNIHB)

Provided consistent, better-flowing documentation with proper tables of content, flow charts, and references for an options analysis for the long-term preservation of patient records;

Review their Enterprise Network facility to improve the existing connectivity of computers across their overall facility;

Defined, analysed and established an Essential Records Program, which would support the continuity and maintenance of FNIHB's operations if interrupted

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the status of the retention of essential records

Facilitated meetings to gather and develop detailed business requirements for sorting records based on those files to retain and those no longer required

Developed a communications plan to assess the current organizational goals of the First Nations Inuit Health Branch, and examine their implementation requirements as they apply to the Essential Records;

Developed a schedule for the retention of Essential Records and a process for the future improvement of IT for the retention process.

Developed the necessary supporting tools, and provided a high-level implementation plan for a Health Record Management (HRM) Capability study to define the requisite HRM capability

Recorded and updated information for the Health Canada computer systems using an e-forms input facility

Developed a slide deck and presentation material to present Essential Records Program to the First Nations representatives and stakeholders.

Project #35January to July 2006 (7 months)Department of National Defence, Ottawa, OntarioBusiness analyst, documentation specialist and technical writer

Project Description:

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CONFIDENTIALThe federal government Department of National Defence, in particular, the Director Land Command Systems Program Management (DLCSPM) required a business analyst, documentation specialist and technical writer to undertake a technical and cost analysis, and market survey to study a set of VoIP products and develop the applications, technical analyses and necessary reports for an advanced VoIP telephone network for Afghanistan. In order to assist the Armed Forces in conceptualising its next generation of tactical communication networks, DND had a need to survey existing VoIP Client Devices, Soft Clients and PBX switches, which are manufactured by commercial off-shelf vendors or open-source software products that are supported by commercial vendors. The study was performed to particularly examine robust equipment for specific use in the tactical and harsh environment of Afghanistan. The project included developing Statements of Requirements and producing Evaluation Criteria along with developing business cases which outlined business requirements from analysing user needs/expectations. The final documentation was developed by establishing input templates using MS Access and available through existing website locations. In addition to MS Access, Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook was utilised.

Role Description: Performed a market survey for the federal government

Department of National Defence) to study a set of VoIP products and developed the necessary technical documentation

Collaborate with various commercial off-shelf vendors to survey existing VoIP Client Devices, Soft Clients and PBX switches, which are manufactured by Cisco. Nortel, Alcatel, Siemens and other commercial off-shelf vendors or open-source software products that are supported by commercial vendors to develop various equipment lists and to ensure the latest information was included in the report

Reviewed various switching systems, such as, Mitel SX-2000 PABX and Nortel Meridian One /Succession platforms for VoIP applications

Developed business cases, which outlined business requirements from analysing user needs/expectations perspective;

Developed a communications plan & strategy to assess the current organisational goals of the Land Command System Project Management section, and examine their mission, values and beliefs as it applies to the Armed Forces in Afghanistan;

Developed a Statement of Requirements for VoIP users at the army base in Afghanistan.

Developed a web-based input template using MS Access and via existing website locations.

Met with existing website developers to review proposed website content and the proposed interface.

Ensured an Information Technology (IT) developing DND computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange for their electronic data within their Enterprise Network.

Develop or improve their Enterprise Network facility to improve the connectivity;

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CONFIDENTIAL Developed a structured methodology in preparing Statements of

Requirements to measure and define performance and quality assurance requirements and provide feedback to VoIP users at the base in Afghanistan.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for VoIP products.

Organized workshops with VoIP equipment vendors and ran demos of each product to determine usefulness and benefits for the armed forces

Performed a comprehensive technical review and cost analysis, facilitated meetings and workshops to assess and categorize the various VoIP products by the top ten manufacturers that included an evaluation of different approaches, unique configurations and capabilities as well as options for upgrades and enhancements to legacy systems.

Developed the necessary security specifications to meet DND requirements especially for use in the environment of Afghanistan.

Worked with procurement groups to analyze and develop procurement strategies.

Recorded and updated information for the DND Enterprise Network computer systems and networks using electronic forms inputs;

The VoIP marketing study results were documented into a summary grid using Microsoft Access for the continuous review and developed a process for monitoring the record details for the improvement of the ordering process.

Reviewed various DND regulations and policies and translated those into the text for the final report.

Developed interim and final technical documentation and specifications outlining the complete product review to produce various consistent, comprehensive, and clearly-written documentation with a help module to assist the potential user of the system

Developed the inputs and templates for the necessary RFP. Developed (created) a final presentation to review with the

Director Land Command (DLC) for a complete review.

Project #34August to November 2005 (4 months) Caelis International, Delta, BCConsultant

Project Description: The Caelis International organisation required assistance to develop a Statement of Work and Request For Proposal (RFP) in Sri Lanka for the design, launch and commissioning of the National Distance Education Network (NDEN). Utilised Microsoft Office Suites products, including; Word, Excel and PowerPoint.

Role Description: Researched various LAN and WAN manufacturers’ product

details. Developed the necessary specifications and network plans

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CONFIDENTIAL Produced comprehensive technical documentation.

Project #33May to July 2005 (3 months) Town of Perth, Perth, Ontario Documentation Specialist, Technical Writer and Business Analyst

Project Description: The Town of Perth, Ontario, Canada required a documentation specialist, technical writer and business analyst to study various options for a project to redesign their wireless WLAN network for the County-wide Fire Dispatch Communication System and its interface to the Lanark County WAN, and produce a full study and cost assessment. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description: Researched options to redesign the Lanark County wireless

WLAN network for the County-wide Fire Dispatch Communication System and its interface to the Lanark County WAN

This project included a comprehensive analysis of various wireless technologies, including the detailing of various equipment costs, availability of appropriate vendors, outlining necessary strategies to incorporate new systems onto legacy networks and defined an improvement review process and outlined resulting benefits and improvements

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the fire dispatch facility.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for fire dispatch system.

Developed a statement of requirements and wrote and maintained detailed technical documentation outlining equipment specifications and requirements, defined user requirements definition, facility specifications, standard operating procedures, implementation and retention of maintenance schedules, and comprehensive cost/benefits analysis

Recorded and updated user information for the city’s dispatch system’s computer systems and networks

Developed, designed and created presentations and written documentation to be provided to county mayors and reeves on the technical & cost benefits of providing a county-wide dispatch system operated in the town of Perth.

Project #32January to March 2005 (3 months) Heritage Canada/Sonoptic Media, Perth, Ontario Business Analyst, Technical Writer & Website Developer

Project Description:Sonoptic Media & Communications Inc. required a documentation specialist and website consultant on a project for Heritage Canada to

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CONFIDENTIALreview existing materials and practices and incorporate existing information into new layout, design and to develop, define the access, content and layout in HTML and Flash for their Canadian Culture Online Educational portal and website for students and teachers. Utilised Microsoft Office Suites products, including; Word, Excel, PowerPoint and Outlook.

Role Description: Reviewed existing web and portal access documentation and

rewrote new guidelines in English and French to improve flow and understanding

Developed and defined the access, content and layout of their Canadian Culture Online Educational portal and website for students and teachers

Developed, wrote and maintained training manuals, operating procedures, tools and content using HTML and Flash for the website.

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to students and teachers.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the training manuals.

Defined the breakdown of subject areas for the more than 40 different training modules and providing simplified with descriptions in English and French with help information to facilitate students and teachers at various educational institutes through their search processes

Provided link area, such as: Subjects, Division, Grade Level, Overview, Educational Resources and Resource Collection

Recorded and updated information for the Heritage Canada computer systems and networks using an e-forms input facility

Reviewed current English documentation to ensure the French version reflected the same practices

Developed a complete technical documentation review in English and French

Co-ordinated and published material in multiple formats in both French and English and validated the French material that was published

Reviewed various regulations, policies and procedures from Treasury Board, security groups and other sources, and summarized directives to ensure the preparation and publishing of all documents followed TBS legislations

Coordinated web content with previous club developers and ensured the process followed club requirements.

Developed a comprehensive IT systems for setting up their computers for the storage, networking processes.

Ensured website changes complied to Government of Canada’s Web-related policies.

Developed PowerPoint presentations for test personnel along with the speech notes for the presenter

Project #31November to December 2004 (2 months) Dynamex Corp, Ottawa, Ontario

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CONFIDENTIALConsultant

Project Description: The Dynamex Corporation required a consultant to conduct an assessment of their call centre facilities in Ottawa to specify the best possible software solution to improve specific call management abilities.

Role Description: Conducted an assessment for the Dynamex Corporation of their

call centre facilities in Ottawa Outlined the best possible software solution to improve specific

call management abilities Developed a complete technical documentation review.

Project #30May to July 2004 (3 months) Time MCI, Ottawa, Town of Perth & Smiths Falls, Ontario Documentation Specialist, Technical Writer and Business AnalystProject Description: Provided consultancy as a documentation specialist, technical writer and business analyst to develop a technical assessment and financial analysis, and develop the required reports with supporting documentation for a project to re-develop and augment the existing ‘911’ Public Safety Answering Point (PSAP) and Emergency Response facility for the Towns of Perth and Smiths Falls Ontario.

Role Description: Researched various vendor solutions, collaborated with them for

a Lanark County defined solution, critiqued the review of the county third party consultant, provided a costs/benefits analysis associated with Time MCI recommended solution

Reviewed the SOW produced by the County of Lanark and assessed the RFP from a third party consultant to the county for upgrading the fire dispatch in-field wireless radio facility and provided recommendations to improve the process.

Developed Threat Risk Management for Information Systems Security, policy creation and maintenance, information

Performed a complete risk assessment into the ability of two proponents to undertake the necessary upgrades while ensuring the changes are the best for the people of the county.

Ensured the Geographic Information Systems (CGIS) facility can be integrated with the other facilities including OPTIC (Health & Safety Software System) if need be. The OPTIC system is an Intergraph system through governance managed by the Solicitor’s General Department of the Provincial Government

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the PSAP.

Developed an implementation plan for the construction of a public safety answering point (PSAP) for the call centre in Smiths Falls, responsible for answering calls to an emergency telephone number for police, firefighting and ambulance services;

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the PSAP

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CONFIDENTIALsystem.

Verified implementation schedules and developed different versions for the review of the county

Reviewed existing RFP input documentation, comparing the SOW requirements and provided clearer, more concise and better documented RFP with added more specific technical details of the various communications links, wireless propagation, antenna tower locations, hop distances, fire paging, integration of portables, various wireless vendor solutions to provide the required equipment, and resulting costs and benefits.

Developed the technical documentation defining the analysis and specifications.

Recorded and updated user information for the two cities’ 911 PSAP computer systems and Emergency Response networks

Produced (designed and created) a PowerPoint presentation and reports provided to the various fire chiefs in the county.

Provide recommendations to the County for improvements to the original RFP.

Project #29January 2004 (1 month)BMI–TechKnowledge Group, Gauteng, South AfricaConsultant

Project Description: The BMI TechKnowledge Group of South Africa required assistance to develop input templates, questionnaire instruments and survey tools for their African Telecommunications Research Project (ATRP

Role Description: Provided consultancy, insight and input, and developed

questionnaire instruments and survey tools required to collect information from potential users for their services.

Conducted a complete network and organisational review of the fixed, wireless and Internet service providers in Nigeria.

Collected of statistical technical information and comprehensive documentation of a required telecommunications country report.

Project #28March to October 2003 (8 months) City of Ottawa with the CIC for the United Way, Ottawa, Canada Project manager, Documentation Specialist, Technical Writer and Business AnalystProject Description:The City of Ottawa with the Community Information Centre (CIC) and the United Way required a project manager, technical writer and business analyst to perform a technical and cost/benefit analysis to study the feasibility of establishing a centralised information and referral service for the City of Ottawa using the service code '211' over their Enterprise Network facility to improve the connectivity of computers across the communication backbone for better data accessibility. Survey instruments were developed for respondents to access for online through specific hyper-link processes.

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Role Description: Analysed the feasibility of establishing a centralised information

and referral service for the City of Ottawa using the service code '211';

Conducted an extensive review of the current community, environment, health and social factors for the various service agencies in Ottawa and existing '211' organisations currently operating in Canada and the USA, performing a needs and technology assessment and gap analysis of service information availability, defining three possible service delivery models, determining a high-level cost assessment for the three models and providing the planning and implementation details on a preferred model with comprehensive detailed costs;

Developed implementation schedules, technical documentation providing; many interim reports and complete review of the technical analyses;

Created survey instruments and questionnaire tools for various interviews with many client organizations;

Develop or improve their Enterprise Network facility to include all new requirements to the existing connectivity of computers in order to properly include aspects of this initiative;

Interviewed many city departments and service groups to determine interest, service requirements and uses of a 211 facility;

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements of the 211 facility and provide feedback to constituents and the many client organisations;

Facilitated workshops and meetings to gather and develop detailed business requirements based upon user expectations/needs for the 211 system;

Wrote speeches and presented service information requirements to the various Service Agencies and users.

Developed electronic surveys for users and service providers to complete on-line;

Recorded and updated information for the United Way computer systems and City of Ottawa networks; and

Developed results and produced the main deliverables covering the surveys, Situational Analysis, Feasibility Study, cost/benefit analysis and complete Final report in French and English.

Project #27November 2002 to January 2003 (3 months) Lanark Network Associates, Perth, ONDocumentation Specialist, Technical Writer and Business AnalystProject Description:The Lanark Network Associates of Perth Ontario, the City of Guelph and the County of Wellington required a Documentation Specialist, Technical Writer and Business Analyst to develop plans for their project - the development of an implementation plan - to establish innovative wireless WLAN technologies and on-line services in the City and various communities in the county to facilitate the delivery of multimedia programming to educational institutes. This included the development of hyper-link access for students.

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CONFIDENTIALRole Description:

Developed a statement of requirements from various inputs from the city and county for the type of broadband network required.

Performed a situation and gap analysis with respect to the current and future network infrastructure in the City and around the county.

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements of the 211 facility and provide feedback to constituents and county communities.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the WLAN facility.

Analysed current and future plans of the various web-based applications and Internet service providers in the area, developing a technology infrastructure assessment and business plan outlining Information Technology (IT) systems and Communication Technologies (ICT), design strategies, relative bandwidth costs, and resulting benefits and improvements associated with the recommended solution

Recorded and updated information for the City of Guelph’s networks.

Developed a comprehensive network plan using Micrografx graphics software.

Developed comprehensive technical documentation that specified the complete network plan and business strategy for the new broadband network.

Project #26June to July 2002 (2 months) Time-MCI, Ottawa, Ontario, CanadaDocumentation Specialist, Technical Writer and Business Analyst

Project Description: Time-MCI Mobile Communications of Ottawa and Highland Communication Systems of Perth, Ontario required a technical writer, technical expert and business analyst to assess results from an RFP issued by the County of Lanark to upgrade the fire dispatch in-field wireless radio facility.

Role Description: Completed an assessment of the ability of two proponents to

undertake the necessary upgrades to the Lanark County In-Field Fire Dispatch System.

Reviewed the SOW and RFI documents issued by the county and reviewed the technical information provided by the current bidders from the RFI to ensure the technical requirements were being followed.

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the fire dispatch facility.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the county fire dispatch system.

Performed a technical analysis of the various communications

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CONFIDENTIALlinks, wireless propagation, antenna tower locations, hop distances, fire paging, and integration of portables.

Analysed various wireless specifications for optimum solutions. Performed a comprehensive cost/benefit analysis. Develop technical documentation and final report. Developed the revisions necessary for the reissuing of the RFP.

Project #25June 2002 to January 2016 (14 years, 6 months)Mississippi Lakes Association (www.lakemississippi.ca)Director, Editor, Website Developer & Webmaster

Project Description:Designed original website design and content and provides daily updates and changes in HTML received from directors. Writes articles and edits articles from other directors for the annual “Mississippi Belle magazine that is distributed to 2500 residents around the lake. Maintains website and inputs new content for posting on the website.

Role Description: Edits annual magazine and provides content for several articles Designed initial layout of website using HTML Developed a structured methodology in preparing Statements of

Requirements to measure and define performance and quality assurance requirements and provide feedback to MLA directors, constituents and website users.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for MLA directors and constituents

Developed and defined content for website. Designed an ongoing statistics device that provides the number

of hits, source description, comprehensive real time website tracking and counter.

Provides information on the website of regular news flashes, lake advisories, weather warnings, lake levels and area events.

Met with MLA Stakeholders to review content and web layout..

Project #24March to May 2002 (3 months) Town of Perth, Ontario, CanadaDocumentation Specialist, Technical Writer and Business Analyst

Project Description: The Town of Perth required a technical writer, technical expert and business analyst for a project to redesign their wireless network for the County-wide Fire Dispatch Communication System and its interface to the Lanark County WAN. This project included a comprehensive analysis of various wireless technologies that would improve their radio dispatch facility and technical writing of the necessary documents and reports.

Role Description: Studied technical documents and reports for the various

equipment costs, availability of appropriate vendors to ensure new documents reflected current industry state-of-the-art

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CONFIDENTIALinformation.

Outlined necessary strategic planning information to incorporate new systems onto legacy networks and defining resulting benefits and improvements.

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the fire dispatch facility.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the fire dispatch facility.

Gathered information and developed detailed business requirements based upon user expectations/needs for communications system

Researched current policies and regulations that allow the 911 call taker to also be the dispatcher.

Developed a detailed technical document incorporating information previously produced in a clear and concise manner defining the technical requirements definition and specifications.

Performed a network assessment and completed a comprehensive project plan for an Enhanced 9-1-1 Public Safety Answering Point (PSAP) and dispatch facility for the towns of Perth and Smiths Falls, Ontario.

Analysed various vendor specifications to produce a comprehensive feasibility study was developed and documented outlining various technologies, a complete cost/benefit analysis, an analysis of various vendor solutions, writing the documents outlining the final recommendations and benefits.

Project #23April to October 2001 (7 months) Town of Perth, Ontario, CanadaDocumentation Specialist, Technical Writer and Business Analyst

Project Description: The town of Perth required a technical writer, technical expert and business analyst to assess a proposed network for an Enhanced 9-1-1 Public Safety Answering Point (PSAP) Emergency Response and dispatch facility for the towns of Perth and Smiths Falls, Ontario.

Role Description: Studied current documentation of existing 911 PSAP and

Emergency Response systems to ensure planned facilities followed federal government legislation, and industry governance and standards.

Performed a network assessment and completed a comprehensive technical document and project plan

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the PSAP

Developed a comprehensive network plan using Micrografx graphics software.

Developed a feasibility study, outlining various technologies, a comprehensive cost/benefit assessment and an analysis of various vendor solutions.

Documented final recommendations along with a

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CONFIDENTIALcomprehensive cost/benefit analysis.

Project #22January to March 2001 (3 months) Town of Mississippi Mills, Ontario, CanadaDocumentation Specialist, Technical Writer and Business Analyst

Project Description: The Town of Mississippi Mills required a a technical writer, technical expert and business analyst to perform a needs assessment and cost/benefit analysis, and develop a comprehensive network plan for their advanced high-speed Local Area Network. This new network interconnected ten municipal building locations within the town and was integrated with the County-Wide Community Wide Area Network using an ATM-based frame relay facility.

Role Description: Developed various wireless strategies, utilising various

Information and Communication Technologies (ICT) standards. Analysed and documented the various wireless strategies from

various wireless vendors to ensure current industry standards were reflected in network plans.

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the count-wide LAN facility.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the county-wide LAN facility.

Developed a comprehensive network plan using Micrografx graphics software along with associated costs and benefits.

Documented a complete technical document outlining complete technical plans, installation concerns and cost/benefit analysis.

Project #21January 2000 to January 2001 (13 months)Kootenay Association for Science & Technology, Rossland, BC, CanadaProject Manager, Documentation Specialist, Technical Writer and Business Analyst

Project Description: KAST required a Project Leader, Business Analyst, documentation specialist and technical writer to perform a comprehensive technology, needs assessment and cost analysis for the installation of a high-speed network covering over 40 West Kootenay institutions and organizations in the health, education, government and private sectors, covering close to 50 communities throughout the Selkirk Mountains.

Role Description: Developed innovative wireless strategies from various vendor

specifications to interconnect the 50 communities taking into consideration significant mountainous obstructions and ensure even the smallest community would have high-speed access to the main provincial network

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CONFIDENTIAL Interviewed various service providers and project stakeholders

to determine interest, requirements and uses of a WAN facility Wrote speeches, developed presentations and conducted

workshops with interested public groups to review project parameters and impact to the community

Analysed web-based applications to develop a seamless multi-functional network.

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the count-wide LAN facility.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the KAST-wide WAN facility.

Facilitated workshops and meetings with Internet service providers, and major TELUS business and public sector customer accounts to develop, review and document their network requirements.

Developed a comprehensive network plan for IT systems for storing, retrieving, and sending information.

Developed a comprehensive network plan using Micrografx graphics software package and Visio.

Developed a communications plan assessing the goals of the 40 West Kootenay institutions and organisations, and examine which groups in the health, education, government and private sectors are most affected by the transformation, while understanding the main issues that matter most to them, and how the changes may affect their way of doing business;

Examined various environmental factors, such as, economic, interprovincial, social, technological and various other factors that would affect ongoing planning.

Analysed vendor specifications and developed a comprehensive technical document outlining a comprehensive wireless and fibre network plan and detailed strategic plan and business programme was produced detailing facility specifications, user requirements, network design, systems integration, technology costs/benefits, planning details, and implementation coordination and schedule;

Developed the construction plan for the implementation of a fibre and wireless network for improving Internet service in rural areas of West Kootenay.

Project #20December 1999 to December 2000 (13 months) Lanark County, Perth, OntarioDocumentation Specialist, Technical Writer and Business Analyst

Project Description: Lanark County required the services of a technical writer, technical expert and business analyst to perform an assessment on the establishment of a county-wide 911 facility using the OPP answering facilities at Orillia, Ontario.

Role Description: Reviewed documentation from answering facilities at the OPP office

in Orillia to ensure the new Lanark 911 PSAP and Emergency

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CONFIDENTIALResponse facility met the complete requirements.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the 911 PSAP and Emergency Response facility.

Developed new documentation for a safety plan and user guides from OPP information in a clear, better flowing format.

Analysed various costs outlined by the Provincial Police as well as other Third-Party Service providers (TPSP).

Provided comprehensive technical and costing documentation outlining technical aspects, and produce a comprehensive cost/benefit analysis.

Wrote speeches and developed presentations given to county and municipal officials

Project #19February to April 2000 (3 months) Access Centre for Community Care of Lanark, Leeds and Grenville, Ontario Documentation Specialist, Technical Writer and Business Analyst

Project Description: The Access Centre for Community Care of Lanark, Leeds and Grenville required a technical writer, technical expert and business analyst to perform a full operational, technical and financial assessment of their existing voice and data facilities, and call centre management process at their two locations in Smiths Falls and Brockville, Ontario.

Role Description: Provided a comprehensive assessment of the Access Centre’s

call centre management facilities. Reviewed the documentation of several PBX vendors to ensure

new system followed current industry specifications. Developed a comprehensive technical document outlining

network plan, business assessment report, possible technologies, detailed costs and systems integration study outlining the necessary customer equipment and facility requirements.

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback on the operation of the ACCC facility.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the ACCC facility.

Wrote speeches, produced presentations and facilitated workshops and meetings, developed interview surveys involving more than 30 key staff members to perform a complete needs assessment.

Oversaw the introduction for a new Nortel Nortel Meridian One PABX facilities with a single frame relay network for their voice and data requirements using VoIP techniques.

Performed a comprehensive cost/benefit analysis. Developed documentation and rewrote some existing practices

in a clearer better flowing format. Provided the necessary staff training and technical introduction.

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CONFIDENTIAL

Project #18September 1992 to present (18 years)GlobeConsult Corporation (www.globeconsult.ca)Website Developer and Webmaster

Project Description:Designed original website design and content and provides daily updates and changes in Macromedia Flash received from directors. Maintains website and inputs new content for posting on the website.

Role Description: Designed initial layout using Macromedia Flash and HTML Developed and defined content for website. Develops and inputs new sales strategies and posts them on the

website regularly. Designed an ongoing statistics device that provides the number of

hits, source description, comprehensive real time website tracking and counter.

Project #17May 1996 to March 2001 (32 months) Lanark Communications Network (LCN), Perth, OntarioDocumentation Specialist, Technical Writer and Business Analyst

Project Description: The Lanark Communications Network (LCN) required a project manager to provide a technical and business analysis for the coordination and implementation of a new broadband Wide Area network for the county.

Role Description: Reviewed existing network plans of Bell Canada and

collaborated with some wireless vendors to incorporate the latest routing strategies into the new Lanark WAN.

Provided broadband network implementation coordination for a broadband community-based, rural digital telecommunications network in Lanark County using advanced wireless and fibre technologies.

Reviewed Lanark County wireless facility interconnection at the Defence Research and Development Canada research facilities at Shirley’s Bay

Provided a comprehensive technical document outlining network design for web-based applications and Internet access over ATM and frame relay systems.

Defined central office switching and transport facilities to serve the various software applications for major business and public customers in the county.

Utilized state-of-the-art IT network using Information and Communication Technologies (ICT).

Developed a structured methodology in preparing Statements of Requirements to measure and define performance and quality assurance requirements and provide feedback to constituents and county communities.

Facilitated meetings to gather and develop detailed business requirements based upon user expectations/needs for the operation of the LCN WAN facility.

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CONFIDENTIAL Developed a comprehensive network plan using Micrografx

graphics software package. Developed health applications for Teleradiology and

TeleDiagnostics for the Carleton Place, Almonte, Smith Falls and Perth District Hospitals, eCommerce, Municipal Network, Integrated Patient Records, Teleworking (Telecommuting), Geographic Information Systems and Distance Learning.

Developed a communications plan & strategy to assess the current organizational goals of the LCN, and examine their values and beliefs as it applies to the various county communities;

Developed training courses and held sessions with a technical support team required to support the new customer facilities, facilitating workshops to cover new job requirements and help desk activities for the technical staff.

Wrote speeches, developed presentations and facilitated workshops with technical staff

Developed questionnaires and survey instruments to assess the degree of commuters travelling Highway 7 from Lanark County into Ottawa to work (possible telecommuters).

Produced a comprehensive final report, network plan and cost/benefit analysis.

Project #16July to December 1997 (6 months) Alta Telecom Inc. of Atlanta, Georgia (USA) and Edmonton, Alberta, (Canada) Documentation Specialist, Technical Writer and Business Analyst

Project Description: The Aga Khan Fund for Economic Development (AKFED) of Nairobi, Kenya required a project manager, documentation specialist, technical writer and business/technical analyst to perform the necessary due diligence and telecommunications operational review of their legacy system on a bid to become the Second National Operator (SNO) in Uganda.

Role Description: Led a consortium of proponents including, the Aga Khan,

Industrial Promotion Services (IPS), Nairobi, Kenya; Alta Telecom Inc. of Atlanta, Georgia (USA) and Edmonton, Alberta, (Canada) and Portugal Telecom Internacional of Lisboa, Portugal.

Performed the necessary due diligence by assessing current telecommunications systems, facilities and equipment around the country.

Developed a marketing and technology analysis. Performed planning studies, cost/benefit assessment,

organizational review, and integration assessment. Wrote speeches, developed presentations, conducted and

facilitated workshops with local technical staff to bring them on line with our requirements.

Performed field surveys with potential users. Developed the production of a complete and comprehensive

strategic and business plan.

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CONFIDENTIAL

Project #15June 1996 to October 1997 (17 months) PT. Artimas Kencana Murni, Jakarta, Indonesia Documentation Specialist, Technical Writer and Business Analyst

Project Description: PT. Artimas required a consultant to assess the feasibility of establishing an advanced wireless Personal Communications Network (PCN) in Ha Noi, Viet Nam for the Viet Nam Post and Telecommunications.

Role Description: Developed a comprehensive feasibility study and Business Plan

report. Performed the necessary due diligence study. Produced the necessary pre-qualification and RFP response

documents. Wrote speeches, developed presentations and met with local

EDC and CIDA officials for possible Canadian government grants.

Project #14May 1994 to December 1996 (32 months) PT. Aria West, Jakarta, IndonesiaDocumentation Specialist, Technical Writer and Business Analyst

Project Description: Initiated and developed a comprehensive proposal to design, plan, install and operate a 1.2 million-line telecommunications wireless and fibre network in West Java, Indonesia, and selected PT Aria West to be the local coordinator. This included development of a comprehensive network plan and full final report with cost/benefit analysis.

Role Description: Performing the necessary due diligence, producing the pre-

qualification document and feasibility report. Travelled extensively throughout the country assessing existing

telecommunications systems, infrastructure, facilities and equipment.

Analysed specific major business customer requirements through facilitated workshops and surveys.

Finalized the comprehensive network, strategic and business plans for an integrated IT Network.

Developed a change management plan to review operational changes to improve and support the common infrastructure for computers and the new IT telecommunications with associated costs.

Performed separate reviews for network management, wireless, signalling, transmission, numbering, administration, organization, network integration, accounting and operation.

Developed and submitted the final tendering specifications to the government of Indonesia.

Met several times with EDC and CIDA officials for possible Canadian government grants.

Our bid successfully won the contract for US West and our Indonesian partner.

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CONFIDENTIAL Wrote position descriptions and provided training to the new

domestic management recruits. Developed the construction plan for the implementation of a

telecommunications wireless and fibre network in West Java; Developed a comprehensive final report with full cost/benefit

analysis.

Project #13October 1994 (1 month) Global Telecommunications Inc. Bridgewater, New Jersey, USAConsultant

Project Description: Global Telecommunications Inc. required the services of a technical consultant to examine aspects of a residential fixed wireless network project in China and an AT&T network management system in Taiwan.

Role Description: Provided a complete and comprehensive network assessment of

their network management facilities. Developed the necessary documentation providing complete

technical and costing information.

Project #12October 1994 (1 month) Cranston & Associates, Seattle, Wash.Consultant

Project Description: Cranston & Associates of Seattle required a consultant to assess and critique a network integration and management study for the US Trade and Development Agency in Washington, D.C. relative to network management applications for the Tunisian Telecommunications Network Systems project.

Role Description: Reviewed and critiqued an existing reports outlining features of

the network management applications. Developed the necessary documentation outlining the results of

the study along with various conclusions and recommendations.

Project #11September 1994 (1 month) RJ International Group New Rochelle, NYConsultant

Project Description: RJ International Group of New Rochelle, New York required the services of a consultant to perform a complete network assessment for a Telecommunications Restructuring Project in Rabat, Morocco.

Role Description: Prepared a comprehensive network review involving staffing and

resource management resources. Developed the necessary documentation outlining technical

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CONFIDENTIALaspects and costing.

Project #10April to June 1994 (3 months) Canadian Museum of Nature/MenaTel Systems, Ottawa, CanadaDocumentation Specialist, Technical Writer and Business Analyst

Project Description: The Canadian Museum of Nature in Ottawa Canada required the assistance of a consultant acquired through MenaTel. To develop their voice management system in the National Capital Region.

Role Description: Prepared a proposal for a major Bell Canada customer account,

the Canadian Museum of Nature. Developed their voice management system in the National

Capital Region and specify new or upgraded IT facilities. Developed the necessary documentation for the submission of a

proposal. Produced an electronic forms process to facilitate the data

update system.

Project #9April 1993 to March 1994 (12 months) PT. Telekomunikasi Indonesia, JakartaDocumentation Specialist, Technical Writer and Business Analyst

Project Description: Initiated and developed a comprehensive proposal to PT. TELKOM to implement a new broadband telecommunications business network around the “Golden Triangle” area of Jakarta. This included a full comprehensive network plan and final report with cost/benefit analysis.

Role Description: Initiated and developed the network design for a high-speed

network involving state-of-the-art wireless (microwave) facilities. Performed the necessary feasibility study. Developed the business plan, marketing report, and various

technical and implementation plans. Conducted various surveys, facilitated workshops and

performed a comprehensive needs analysis of more than 200 major business customers in the business area assessing broadband and IP services requirements and costs against the overall WW AN bandwidth and ICT costs.

Finalized a comprehensive due diligence study and final report for an advanced wireless telecommunications business overlay wireless Wide Area Network (WAN) for business community of the city for the delivery of audio, video and multimedia service around Jakarta.

Met with high-ranking ministry officials to present the plan. Developed a comprehensive network plan and final report with

full cost/benefit analysis.

Project #8January to June 1993 (6 months)

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CONFIDENTIALHRDC/MenaTel Systems, Ottawa, Canada Documentation Specialist, Technical Writer and Business Analyst

Project Description: Employment & Immigration Canada (HRDC) required a Documentation Specialist, Technical Writer and Business Analyst through MenaTel Systems to assess their Universal Communications System (UCS) fibre and coaxial building wiring, and PABX, voice and call management services.

Role Description: Provided an extensive analysis of their telecommunications fibre

and coaxial building wiring, and PABX, voice and call management services requirements;

Conducted a complete physical assessment of the existing cabling, and analysed the necessary closet capacity for the implementation of the Universal Communications System (UCS) fibre and coaxial building wiring throughout the Promenade du Portage building in Gatineau (Hull) Québec;

Researched existing UCS facilities that could replace the existing Cat 3 & 4 wiring.

Developed an eForms for eXtensible Markup Language (XML) facility and provided the necessary documentation outlining IT implementation aspects and subsequent installation and operational costs.

Project #7February to March 1993 (2 months) NRC/MenaTel Systems, Ottawa, CanadaDocumentation Specialist, Technical Writer and Business Analyst

Project Description: The National Research Council of Canada required a Documentation Specialist, Technical Writer and Business Analyst to assess their call management, voice and data services.

Role Description: Provided a telecommunications assessment to a major Bell

customer account, the National Research Council of Canada, of their call management, voice and data IT services.

Developed the necessary documentation and report outlining technical aspects and cost benefits.

Project #6December 1992 to January 1993 (2 months) Stentor CNM, Ottawa, OntarioConsultant

Project Description: Stentor Canadian Network Management (formerly Telecom Canada) of Ottawa required a consultant to develop the software for a state-of-the-art trunk servicing system.

Role Description: Developed a High-Performance Servicing System (HPRSS) for

10 of the major Canadian telephone companies to schedule,

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CONFIDENTIALcollect, process and report trunk and junction usage to be used to service and manage the countries long distance, local and IT networks.

Provided a systems development and operational assessment service to the National Network Services Department of Stentor (Telecom Canada) on the development of various applications and operational software support systems.

Facilitated workshops with member companies’ staff to bring them up-to-date with our plans

Developed test case for running verification trials of proposed software

Provide specific training member companies’ staff on the operation and maintenance of the new system and on the handling of the various reports.

Project #5June to December 1992 (7 months) PT PanSystems, Jakarta Indonesia and Bell Canada International, OttawaConsultant

Project Description: PT PanSystems, Jakarta Indonesia and Bell Canada International of Ottawa Canada required the services of a consultant to provide the necessary analysis and subsequent documentation for their five-year Fundamental Plan.

Role Description: Provided management and technical consulting service for all

telecommunications matters relative to the PT TELKOM 5-year Fundamental Technical Plan for 1992/1993.

Developed all planning, switching, trunking, numbering, transmission, wireless, signalling and synchronization details required for the plan.

Produced the final FTP and subsequent input for a final Strategic Plan.

Project #4April 1986 to May 1992 (61 months) Telecom Canada (Stentor), Ottawa, OntarioAssistant Director, Network Systems Architecture AnalysisFor over five years, directed the Network Systems Architecture IT Analysis staff:

Detailing, planning and development of various software IT support systems used in the administration of the network, including; switching, trunking and other operations for the major telecommunications companies across Canada.

Ensured final software reflected user requirements, with an effective GUI (Graphical User Interface) was designed and developed using pseudo-code based upon specific IT requirements from the user.

Provided software interpretation to the software developer including holding regular review meetings, producing detailed dataflow and datafile descriptions and diagrams, developing comprehensive operational requirements produced in an efficient pseudo-code, developing highly effective test cases and organising extensive

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CONFIDENTIALverification trials.

Delivered final specifications to Northern Telecom.C

Project #31985 to 1986 (1 year)Bell Canada Québec Region, Montréal, QuébecAssistant Director, Technology DevelopmentDirected the Technology Development staff in the network operations, administration and technology development districts in Québec Region. Developed the applications and operational aspects for the Product Requirements Definition (PRD) and Product Design (PD) documents for the initial Nortel DMS-1, 10 and 100/200 digital switches.

Project #21978 to 1985 (7 years) Saudi Telecom (BelI Canada), Saudi ArabiaSenior Advisor/Consultant

Project Description: The Ministry of Post, Telephone and telegraph (MoPTT) through their operations company, Saudi Telecom and main consulting firm, Bell Canada, required the services of a consultant to advise high ranking Saudi officials and aspect involving the operation and maintenance of their local junction, national and international trunk and switching network.

Role Description: Provided technical, maintenance and operational advice to

various Saudi Managers on matters relative to the planning, operation, maintenance and administration of the International and National Telecommunication Networks in Saudi Arabia.

Provided advice and training for the integration of the initial Automatic Telephone Project (ATP) that included integrating many new Philips and Ericsson digital switches with older analogue systems over trunk and junction networks provided by various manufacturers.

Developed methods and operating procedures along with training practices that facilitated the transfer of technology to the Saudi and Third County Nationals.

Developed construction plans for the new telecommunications network in the country, and worked with engineers that involved travelling from Riyadh to Montreal working with Bell network people, and to Hilversum, Holland and Stockholm, Sweden working with their switching engineers;

Provided training through workshops to Saudi and third country Nationals through a ‘Transfer of Technology’ process.

Developed and led training sessions for all new network technicians in the main centres of Riyadh, Jeddah and Dammam.

Project #11970 to 1978Bell Canada Québec Region, Montréal, Québec.Assistant Director – Network Services and Operational Planning

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CONFIDENTIALDirected the staff in the Network Services and Network Operations Planning department. Was responsible for the operational and facility planning of most of the central offices in the Montréal area. Directed the preparation of methods and procedures and developed training practices for all central office technical staff in the greater Montréal area. In addition, conducted many training courses on various switching, trunking and other technical aspects.

LanguagesHobbies/Interests English and French

Boating, curling, golf and bridge

Director - Mississippi Lake Association, Lanark County, Ontario

Administrator – Cookes Shore Road Association

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