Implementing IT changes in a left wing, liberal arts college, that has a conservative culture

David SwayneChief Information Officer

Take Aways– At the start of any venture it is worth

assessing quickly and clearly where you are starting from

– Issues can always be an opportunity if you have the right mind-set and use them to gain support

– Making change happen can be really tiring for the person or team leading the change

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A BIT ABOUT GOLDSMITHS

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Goldsmiths, University of London–Creative arts

–Art–Design–Music

–But 50% of graduates have a BSc

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“The Goldsmiths way”– Strong culture

–Eccentric–Challenging

– Focus on academic stuff, not–Estate– IT–Student Services

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THE CIO’S FIRST 100 DAYS TOOLKIT

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–Assess– IT performance health check– IT spending data check– IT Estate health check–Governance & compliance

CHALLENGES

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Historic under investment

A busy place

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Departmental culture

–Customer

–Service

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DEFINED ONE STOP SHOP

Providing the tools to facilitate continued improvement

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Multiple parties involved– Centerprise International– Dell

– Dell (hardware)– Dell Boomi– Dell SecureWorks– Dell Software

– Silxo

– Others as required14

Work Streams√ Managed Security Service– Identity and Access Management– Data Management– Infrastructure Monitoring & Management– Desktop Management– Compliance√ Hardware to support above

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Progress–Call off contract signed–Business Case approved–Detailed planning

underway–Managed Security Service

implementation started–Purchase orders in

progress16

AV REFRESH IN TEACHING SPACES

Continuing improvement in support for learning through

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AV in teaching spaces– Informed by incidents

reported– Refurbished 120 AV spaces in

just over 12 months–Sequenced by priority based upon support calls

– 5 standard specifications depending upon room usage18

TARGET OPERATING MODEL

Continuing improvement in processes and team work through a

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Service Life cycle

Business engagement

Strategy, Planning, Design & Build

Transition and Operate

Business Request

ServiceDelivery

BRM

TransitionPlan &Build Run

Continuous Service Improvement

PROFESSIONAL DEVELOPMENT FOR IT&IS

Opportunities to gain new skills and certifications through

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Career Paths–Review job descriptions

–Clearly identified career paths

–Opportunities to progress–Personal Development

Reviews–Courses and training

–Certificates where appropriate

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CUSTOMER FEEDBACKImprovement is being noted in

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12 months ago

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Fewer Major Incidents

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Fewer Incidents

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More Requests

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Now

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QUESTIONS

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What else could I have done?

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Take Aways– At the start of any venture it is worth

assessing quickly and clearly where you are starting from

– Issues can always be an opportunity if you have the right mind-set and use them to gain support

– Making change happen can be really tiring for the person or team leading the change

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