Benefits  of  Systems  Integra1on  in  Control  Room  Design  

David  Wa(s  |  February  2014  

Introduc1on  

•  Bit  about  CCD  •  Why  is  this  a  problem?  

–  Some  physical  problems  in  the  control  room  –  Problems  for  operators  and  their  tasks  

•  How  systems  integraIon  impacts  on  room  design  •  How  to  approach  it  •  Case  study  of  TfL  Road  Tunnel  system  development  

CCD…  

•  +35  years’  experience  in  control  rooms  •  Human  Factors  /  Ergonomics  experIse  •  Integrated  with  interior  design  &  furniture  design  •  Work  across  sectors  –  transport,  energy,  security,  emergency  

services  •  Work  around  the  world  

The  physical  problems  

•  Control  room  evolve…  

The  physical  problems  

•  Over  Ime  they  get  added  to  

Physical  problems  

•  UnIl  you  can’t  recognise  the  original  design  

Physical  problems  

•  More  kit  gets  added  in  

Physical  problems  

•  UnIl  the  space  is  unusable  

Task  impact  

HMI  issues  

•  Inconsistency  of  presentaIon  •  Different  indicaIons  on  different  systems  with  same  meaning  •  Different  labels  or  nomenclature  •  Different  ways  to  navigate  schemaIcs,  maps  or  the  whole  

HMI  •  Different  processes  to  complete  similar  tasks  •  Spread  alarm  inputs  across  different  systems  

•  Only  impact  is  to  increase  workload  and  increase  probability  of  human  error  

Alignment  with  user  tasks  

•  What  informaIon  does  the  task  require?      •  When  should  the  informaIon  be  provided?  •  Are  we  avoiding  informaIon  overload  (“because  we  can”)  •  Is  the  informaIon  contextual?  •  Is  the  informaIon  helpful?  

•  Which  comes  first?  The  task  or  the  systems?  

Consequences    

•  Risk  of  human  error  •  Welfare  issues  from  increased  workload  •  Increased  cost  of  training  •  Maintenance  costs  •  Procurement  issues  •  More  space  required  as  more  systems  come  in  

Emerging  issues  

•  Changing  technology…  

Emerging  issues  

•  Virtual  or  distributed  operaIons…  

Emerging  issues  

•  Changing  way  we  interact  with  each  other  &  systems  

Image courtesy of CGM

Emerging  issues  

•  Highly  collaboraIve  work  spaces  

Control  Room  Ecosystem  

Case  Study  –  TfL  Road  Tunnel  Control  

•  LSTOC  manages  all  road  tunnels  in  London  including  Blackwall  &  Rotherhithe  tunnels  under  the  Thames,  and  the  surrounding  road  network  

•  TfL  inherited  the  room  &  systems  from  the  Met  Police  •  Operates  about  300  CCTV  cameras,  390  VMS,  126  signals  and  

42  barriers  •  Major  risk  for  TfL  operaIons  –  to  life  and  London  streets  

operaIon  

Case  Study  –  TfL  Road  Tunnel  Control  

Project  objecIves:  •  Understand  the  wider  strategic  framework  •  What  informaIon  do  operators  need?  •  When  do  they  need  it?  •  Define  user  tasks  for  the  development  of  an  integrated  

system  

TfL  Case  Study  –  project  ac1vi1es  

•  Develop  strategy  for  future  development  –  what  is  LSTOC  like  in  2030?  

•  How  does  the  current  room  work?  What  are  the  problems  &  gaps?  

•  Analysis:  –  Define  the  operaIonal  tasks  &  informaIon  needs  –  Define  the  workflow  and  inputs/outputs  

•  Develop  into  User  Requirements  •  Go  to  market  for  system  

–  Deliver  the  requirements  AND  –  Deliver  the  operaIonal  philosophy  

CCD  Design  &  Ergonomics  Ltd  11  –  21  Northdown  Street|  London  |  N1  9BN  

Tel:  +44  (0)  20  7593  2900  www.ccd.org.uk