WELCOME TO MY PRESENTATION

DBBL Mobile Banking

Prepared By: Md Tanvir Hossen,

ID: BBA110204177,

Course Title: Bank Management

Course Code : FIN4207

1

INTRODUCTION:

Importance of banking system in a country is

increasing day by day. It is quite impossible for any

country to develop in industrial and commercial

sector without sound banking system in modern

economic era. Mobile Banking is one of the

significant functions of the bank. It plays a vital role

in overall economy of the country.

2

BACKGROUND OF DUTCH BANGLA BANK

LIMITED:

Dutch-Bangla Bank Limited is a second generation

bank that was established in 1995 with a dream

and a vision to become a pioneer banking

institution of the country and contributes

significantly to the national economy and society

also. The authorized capital of the Bank is today Tk.

4000.00 million. Its Paid-Up-Capital Tk. 2000.00

million and Reserve reached to Tk. 5108.26 million

as on December 31, 2013. 3

WHAT IS MOBILE BANKING?

Mobile banking is a system that allows customers of a

financial institution to conduct a number of financial

transactions through a mobile device such as mobile

phone or personal digital assistance.

Mobile banking is most often performed via SMS or the

mobile web.

The first mobile banking was operated by the National

Bank of Scotland and came into service on 5 November

1946

4

DBBL MOBILE BANKING:

Bangladesh Bank permitted 10 commercial bank to do such

kind of mobile banking business that the rural people who

have mobile but haven’t banking facilities, Service holders

can get there salary by the mobile banking. DBBL launched

Bangladesh's first foray into mobile banking in July 2011.

The aim of this service was to enable financial inclusion.

This service which was planned since 2007 was done solely

by the bank without any external aid, financing, or

stakeholders. 5

OBJECTIVE OF MOBILE BANKING:

Around 87% of the total population of Bangladesh is un-

banked. To bring such a huge population into the banking

channel, DBBL is implementing a system to launch mobile

banking soon

Cash deposit to any Agent of DBBL

Cash withdrawal from any Agent of DBBL

Cash withdrawal from DBBL ATMs

Funds transfer to another mobile account

Utility bill payment, Tuition fee payment, Air time top-up.

Receive remittance from home and abroad

Salary disbursement6

MOBIL BANKING PROCESS:

7

Customer

Registration

Cash-in (cash deposit)

Cash-out (cash withdrawal)

Cash-out (cash withdrawal)

salary Disbursment

Foreign Remittance

Others

CUSTOMER REGISTRATION:

MOBILE ACCOUNT OPENING PROCEDURE

Applicant fills up the

relevant application form in the prescribed

manner

He/ she is required to fill up the specimen signature

He/ she is required to fill up the specimen signature

Depositing the cash

Account is opened

8

CONT…

After registration of DBBL Mobile Banking DBBL cell

center call customer for choosing the password.

Customer chose four digit number what they like.

The mobile banking number will be like mobile

number with one cheque digit. It will be active within

1-2 working day.

9

CONT…

Necessity

A person who wants to open an account he/she

should have some documents to open an account,

these are-

1. 2 copies PP size photo of Applicant

2. Photocopy of National ID Card

3. 100 take as account opening charge

10

WHAT REQUIRED TO OPEN A MOBILE BANK

ACCOUNT?

National ID Card

Passport Size

Photo

Mobile Phone

11

CONT…

Cash-in (cash deposit):

Customer can cash-in (deposit) at any authorized agent of

DBBL (at present Citycell&Banglalink agents) or DBBL

Branch.

Cash-out (cash withdrawal):

Customer can cash-out (withdraw) at any authorized agent

of DBBL (at present Citycell&Banglalmk agents), DBBL

ATMs and DBBL Branch 12

CONT…

Salary/AIIowance Disbursement

It is a process by which Corporate Office can disburse

the salary of their employees and Government can

disburse different allowances like elderly allowance,

freedom fighter allowance to the people within a

few moment in a hassle free way.

13

FOREIGN REMITTANCE:

It can be sent to Mobile Account-

Exchange houses at abroad receive remittance against

beneficiary’s mobile account number

Exchange houses send the mobile account number and the

amount to DBBL

DBBL will centrally credit the amount against respective

mobile account

The beneficiary will get an SMS regarding such transaction.

The beneficiary can go to any agent or DBBL ATM or DBBL

Branch for withdrawal of money

14

OTHERS:

Merchant Payment

Utility Payment

Air-time Top-up

Fund Transfer

15

ADVANTAGES OF MOBILE BANKING:

The biggest advantage that mobile banking offers to banks is that it

drastically cuts down the costs of providing service to the customers.

You can make transactions or pay bills anytime. It saves a lot of time.

Mobile banking thorough cell phone is user friendly. The interface is also

very simple. You just need to follow the instructions to make the

transaction. It also saves the record of any transactions made.

Cell phone banking is cost effective. DBBL provide this facility at a lower

cost as compared to banking by self.

Banking through mobile reduces the risk of fraud. You will get an SMS

whenever there is an activity in your account. This includes deposits,

cash withdrawals, funds transfer etc. You will get a notice as soon as any

amount is deducted or deposited in your account.16

CONT….

Banking through cell phone benefits the banks too. It cuts

down on the cost of tele- banking and is more economical.

Mobile banking through cell phone is very advantageous to

the banks as it serves as a guide in order to help the banks

improve their customer care services.

Banks can be in touch with their clients with mobile banking.

Banks can also promote and sell their products and services

like credit cards, loans etc. to a specific group of customers.

17

DISADVANTAGES OF MOBILE BANKING:

Uncertainties over the speed and nature of

customer adoption

Lack of interoperability with existing systems

Regulatory barriers

18

RECOMMENDATION:

Continue Mobile Banking in the rural areas to increase

the use of E-Money especially in commercial

applications. Continuous pilot testing of the other M-

Banking services to model cost effective ways of

reaching more and more people in areas farther away

from bank. Develop a mobile banking website as

information portal particularly for M-Banking.

Continuous support and training workshop on Mobile

Banking Procedures develops on going Developed M-

banking system to automated transecting. 19

OTHER POPULAR MOBILE BANKING SERVICES IN

BANGLADESH

20

21

Rural people are

the potential

customer

35% of m-

banking customer

are highly

satisfied

Some village

people do not

trust mobile

banking

SOME FACTS

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THANK YOU

23

ANY QUESTIONS ???24