dcm ls 2019 program 200219 pdf - leaders summit

Thur 8.30

Christopher Baynes Publisher DCM Media

STATE OF THE NATION A review of the major events, developments and trends across the retirement living, home care and aged care sectors in 2018 and the implications for 2019 and beyond.

Thur 9.05 PLENARY DISCUSSION

Derek McMillan CEO Seniors Living Strategies

AGED CARE OPERATORS AND THE ROYAL COMMISSION A frank discussion on the cause and effect of the existing financial model of aged care and a vision of the model required to deliver on the quality and safety expectations of the community.

Ciaran Foley CEO Allambie Heights Village

Thur 9.50 NETWORKING BARISTA COFFEE BREAK


Liz Forsyth Global Chair Government and Public Sector, and Global Lead for Human and Social Services, KPMG

NEW THINKING FOR AGED CARE OPERATORS An inspiring discussion and case studies of how other sectors and complex organisations have achieved transformational change.

Nicki Doyle Partner Health, Ageing & Human Services, KPMG


Stephen Bull NEW THINKING FOR RETIREMENT LIVING OPERATORS An open and frank discussion on the current and future direction of seniors’ accommodation; ageing product, new product, funding, the consumer, the business model and contracts.

Paul Browne CEO LDK Healthcare

Thur 12.05 NETWORKING SEATED RESTAURANT LUNCH

DAY ONE Thursday 21 march DCM Media

VILLAGE & CARE FOCUS

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Patrick Reid Group CEO IRT

VILLAGE AGED CARE PROPERTY/DEVELOPMENT ISSUES AND STRATEGIES FOR NOT-FOR-PROFIT OPERATORS A discussion on the challenges and opportunities to build assets that deliver on mission and business viability in 10 to 30 years’ time in the shadow of the Royal Commission, boards and balance sheets, evolving technologies and the evolving baby boomer.

Grant Millard CEO Anglicare

Thur 1.35 ROYAL COMMISSION DISCUSSION

Ian Yates CEO COTA Australia

POLITICS, POLICIES AND POSITIVE EXPECTATIONS – THE SHAPING OF CONSUMER ATTITUDES AND BUSINESS MODELS OUT TO 2039 A discussion on politics and riding the Royal commission wave, beyond the negative to potential uplifting outcomes for senior Australians, facilitated by best of breed operators.

Thur 2.05 NETWORKING BARISTA COFFEE BREAK

Thur 2.45 - 4.15 RETIREMENT LIVING BREAKOUT SESSIONS

Thur 2.45 RETIREMENT LIVING

Chair Claude Raffin CEO INS

MASTERCLASS: LAND LEASE COMMUNITY/RENTAL VILLAGES/AFFORDABLE HOUSINGPART A How lifestyle communities sell out each new stage before completion by customer journey analysis and management.

PART B How Ingenia is driving the creation of new affordable and rental housing communities through flat pack construction, efficiency focus and international partnerships.

James Kelly Managing Director Lifestyle Communities; Chair, Residential Land Lease Alliance

Simon Owen CEO & Managing Director Ingenia

DAY ONE continued Thursday 21 march DCM Media


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DAY ONE continued Thursday 21 march


Chair Kerry Lehman Partner Brand Partners

NEW MARKETING OF RETIREMENT LIVINGWhile everybody talks about ‘data’ as the tool of the future, retirement villages are about people and ‘emotions’. Which connects better to generate quality leads and a stronger bottom line? Two case studies: established/horizontal; new/vertical villages.

Colonel Keith Schollum (RET’D) Chairman Vasey Housing Association

Stephanie Vanin General Manager Sales – Communities, Stockland


Chair Andrew Giles General Manager Operations, Australian Retirement Holdings

VILLAGE MANAGERS, HEAD OFFICE STAFF, RESIDENT SATISFACTION OR DISSATISFACTIONPART A Discussion on resident research on village managers and why resident associations champion public advocacy.

PART B Discussion on KPMG commissioned operator focus group research on village managers and head office staff – what operators want, what village managers need and why.

Judy Mayfield President, Association of residents of Queensland retirement villages (ARQRV)

Jim Gibbons President Retirement Village Residents Association (NSW)

Nicki Doyle Partner Health, Ageing & Human Services

Jodie Prosser Director - Leadership and Learning, DCM Institute

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Thur 2.45 - 4.15 RESIDENTIAL AGED CARE BREAKOUT SESSIONS

Thur 2.45 RESIDENTIAL AGED CARE

Chair Warren Hutcheon CEO ANSVAR Insurance

IDENTIFYING AND MANAGING CEO AND BOARD RISK IN 2019/20Risk is now real. A discussion on leadership and Board responsibility for ‘harm minimisation’, ‘solvency risk’ in a marginal business, identification of ‘risk maturity’, ‘sit back boards’ exposed to criminal and reputation risk.

Prof. Joe Ibrahim Head, Health Law and Ageing Research Unit at the Department of Forensic Medicine, Monash University

Penelope Eden Partner MinterEllison


Chair Shalain Singh National Director - Transaction Services and Head of Healthcare & Retirement Living Asia Pacific

THE ROYAL COMMISSION KEEPING THE DOORS OPEN IN 2019 IN A HOSTILE MARKET. THE PRACTICAL, FINANCIAL AND STRATEGIC ISSUESPublic sentiment is forecast to go ‘negative’ on the aged care sector, which will impact occupancy, RAD pricing, workforce and more. Constructive new initiatives will take 36 to 60 months to roll out an impact business. What will be the major issues for management and boards to guard against?.

Cam Ansell Managing Director Ansell Strategic

Dr James Grealy CEO Carino Care


Chair Tieran Kimber Group Director – Seniors Living, Partner, ThomsonAdsett

WHERE IS RESIDENTIAL AGED CARE GOING? INNOVATIONS AND EFFICIENCIES YOU SHOULD KNOW ABOUTPART A Rural and regional operators face unique challenges but also unique opportunities with engage local communities.

PART BThe world’s first residential aged care Microtown, delivering a new business model plus a new approach to staffing.

Doreen Power CEO Lyndoch Living

Natasha Chadwick Founder and CEO NewDirection Care



Presented by

Thur 2.45 - 4.15 HOME CARE BREAKOUT SESSIONS

Thur 3.30 HOME CARE

Chair To be confirmed

UPDATE ON THE PEER2PEER INDEPENDENT CONTRACTOR MODELThe first Peer2Peer home care and support business arrived in Australia four years ago. Where is it as a business concept today and where will it be in three years time? Will the independent contractor model create a new workforce or will it steal from the existing aged care and disability workforce, threatening established home care and aged care operators?

Rob Evers Co-Founder and CEO Care Support Network

Simon Lockyer Co-Founder and CEO Five Good Friends with

Thur 4.15 HOME CARE

Chair Steven Strange Co-Founder and CEO Care Support Network

THE SYSTEMS AND METRICS REQUIRED TO SURVIVE IN HOME CARE DELIVERYHome care clients will remain at home longer with higher levels of acuity, taking package providers into new levels of client responsibility and regulation plus responsibility and risk for home care staff. What other systems and the financial metrics to be aware of and strive for?

Thur 6.30 – 10.00 HATTED DINNERS



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Fri 8.30 - 9.15 RETIREMENT LIVING BREAKOUT SESSIONS

Fri 8.30 RETIREMENT LIVING

Chair Katie Cooley National Aged & Community Care Manager MPS Australia

WHAT IS THE VIABLE BUILT AND BUSINESS MODEL FOR RETIREMENT VILLAGES TODAYPART A GO VERTICAL OR HORIZONTALThe economics of both and the customer that each attracts.

PART BASSISTED LIVING This may be the only model for the future and why.

Tim Russell Director and Co-Founder Aura Holdings

Derek McMIllan CEO Seniors Living Strategies

Fri 9.15 RETIREMENT LIVING

Chair Robin Lyons Partner MinterEllison

RETIREMENT VILLAGE RESIDENCE CONTRACTS: INNOVATION MAY BE GIVING MORE CHOICE AND GREATER FINANCIAL CERTAINTY, BUT IS IT DELIVERING REAL VALUE TO CONSUMERS AND INCREASED SALES TO OPERATORS?The last 12 months has seen a quiet revolution in village residence contracts. Multiple financial options to the traditional DMF model, greater certainty with on-going costs, departure costs and exit entitlements, money back guarantees, guaranteed buybacks and financial assistance into residential aged care. This choice would appear to be sound customer-focused marketing, but are they delivering real value to consumers - and increased sales - or simply confusing customers and increasing business risk to operators?

Tony Randello Managing Director Lendlease

Alison Quinn CEO RetireAustralia

DAY two friday 22 march DCM Media


Presented by

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PLATINUM Sponsor

GOLD Sponsors

450+ DELEGATES

2018

Fri 8.30 - 9.15 RESIDENTIAL AGED CARE BREAKOUT SESSIONS

Fri 8.30 RESIDENTIAL AGED CARE

Chair Sadie Burling Health and Ageing Development Manager Paynter Dixon

THE ROYAL COMMISSION AND ‘NEW THINKING’ FIVE TRANSFORMATIONAL IDEAS WORTH FIGHTING FORThe Commission Terms of Reference commits to explore new operational concepts and business models. Submissions are confidential and in general will not be released, meaning operators will not be aware of the range and detail of potential ‘great’ ideas which may deserve great support. Five (or more) such ideas will be presented for discussion.

Patrick Reid Group CEO IRT

Sue Thomson CEO McLean Care

Fri 9.15 RESIDENTIAL AGED CARE

Chair James Price CEO Mirus

WORKFORCE: HOW TO ATTRACT AND RETAIN QUALITY STAFF NOW, AND WHAT DOES THE FUTURE HOLD?Staff are the strongest and weakest link in residential aged care. In 2019 retaining and motivating quality staff is increasingly difficult. What strategies deliver at a facility level? Where is the Workforce Strategy Taskforce and what are its prospects for delivering the additional 100,000 trained workers required?

Ciaran Foley CEO Allambie Heights Village

DAY two continued friday 22 march DCM Media


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Fri 8.30 - 9.15 HOME CARE BREAKOUT SESSIONS

Fri 8.30 HOME CARE

Chair Simon Lockyer CEO and Co-Founder Five Good Friends

DISCUSSION: THE GOVERNMENT’S FUTURE IS TIED TO HOME CARE, BUT HOW WILL THIS HAPPEN AND WHAT WILL IT LOOK LIKEPART AThe Department understands opportunity and the risks of clients staying in their home significantly longer with increasing frailty – the logistical and medical challenges plus the potential for abuse. What will be the Department strategy?

PART BFive years from now – rationalisation of home care operators, moving from a cottage industry to a mature, market-based service sector economies of scale, not-for-profit/Private partnerships.

Ian Yates AM CEO COTA Australia

Norbert Walther Group CEO Enrich Living

Fri 9.15 HOME CARE

Grant Corderoy Senior Partner StewartBrown

HOME CARE: WHAT THE ADVISORS ARE ADVISING FOR SUCCESSHigh-volume service businesses with low margins can rapidly deteriorate into substantial and ongoing losses. What tools are recommended to guard against surprise financial failures and what tools are worth investing in to safeguard the business and the organisation?

Nicki Doyle Partner Health, Ageing & Human Services, KPMG

Fri 9.50 NETWORKING BARISTA COFFEE BREAK

Fri 10.35 PLENARY DISCUSSION - MARKETING

Dr. Peter Wilton Strategy, Marketing and International Marketing, Haas School of business, UC Berkeley

CASE STUDY - REFRAMING CREATES BREAKTHROUGH SOLUTIONSHow the process of ‘Reframing’ the Leukaemia Foundation of Australia reinvigorated the organisation at a time of significant stress.

Both the retirement living in aged care sectors have an urgent need to review their product and service mix for the new consumer markets landscape.

Learn how positive reframing use problems differently, promoting innovation, creativity and breakthrough solutions.



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Fri 11.15 PLENARY DISCUSSION - HOME CARE

Norbert Walther Group CEO Enrich Living

AT THE FRONT, LEADING THE BUSINESS OF HOME CARE INTO A MATURE, SOPHISTICATED, CLIENT CENTRIC SECTORWith a mandate to achieve aggressive growth and sustained profitability, what does the future of home care look like. What are the hurdles and the opportunity.

Fri 11.40 PLENARY DISCUSSION - COMMUNITIES

Rod Fehring CEO Frasers Property Australia

SYDNEY’S MACQUARIE PARK, A PUBLIC/NFP/PRIVATE PROJECT REDEFINING COMMUNITYWell multigenerational and multi-social communities become the default housing for older Australians looking to downsize and live full and rewarding lives. A discussion on Sydney’s Macquarie Park which redefines the way social, affordable and market housing is integrated together to provide a sustainable and inclusive neighbourhood for people from all walks of life.

Fri 12.05 PLENARY DISCUSSION - FUNDING

Sachin Kumar National Director Business and Private Bank - Healthcare, Commonwealth Bank

A DISCUSSION: THE CRITICAL ISSUE OF BANK SENTIMENT TO FUNDING RETIREMENT LIVING AND AGED CARENegative media, a declining housing market, royal commissions, regulation uncertainty and more headwinds are buffeting operators seeking funding from banks in 2019 for five-year projects.

What is their sentiment and what is their criteria to provide funding support?

Fri 12.05 NETWORKING SEATED RESTAURANT LUNCH

Fri 1.25 PLENARY DISCUSSION - PROPERTY

Russell Allison Senior Director Head of Health, Aged Care & Retirement, Knight Frank

PROPERTY LOOKING BACK AND LOOKING FORWARD. TRANSACTIONS, VALUATIONS PLUS PROPERTY LESSONS FROM OVERSEAS MARKETSThe anchor for all businesses and their balance sheets in the retirement living and residential aged care sectors is property and bed licenses. This presentation will review the past 12 months transactions and prices paid plus an overview of the key valuation metrics.

Looking beyond Australia, lessons can be learned from the vacancy gyrations in America and the UK.



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DAY two continued friday 22 march

Fri 1.45 PLENARY DISCUSSION - WEALTH

David Knox Senior Partner Mercer

A DISCUSSION: UNDERSTANDING THE REAL WEALTH OF AUSTRALIANS AGED 65 AND 75 TODAY AND FIVE YEARS FROM TODAYA masterclass in the changing drivers of real wealth that will challenge operators and government when it comes to user pays strategies.

Superannuation, evolving government policy, sustainability of government policies, workforce participation, medical costs of living longer. Which segments can afford retirement living and aged care.

Fri 2.05 PLENARY DISCUSSION - PEOPLE

Di Morgan Director of Guest Experience Accor

CASE STUDY ‘BEST IMAGINEABLE CUSTOMER/ STAFF EXPERIENCE’A lesson for retirement living and aged care leaders. Accor Australia invested five years in creating the world’s best hospitality staff customer experience. The programs have now been embraced internationally with stunning customer impact and dramatic recruitment and retention achievements.

Fri 2.25 PLENARY DISCUSSION - VILLAGE SALES

Andrew Giles General Manager Operations, Australian Retirement Holdings

HT GROUP CASE STUDY: ONE VILLAGE / 9 NEW DEVELOPMENT SALES EVERY MONTH. WHY AND HOWExperienced retirement village operator Paul Singer has been achieving nine new sales a month consistently at Mount Gillead Estate for several years on the outskirts of Sydney while maintaining strong prices. The village is half built with 300+ homes.

Andrew Giles leads their ‘social contract’ with residents, creating advocates and Ash Hopper leads their digital marketing strategy that delivers cost effective and volume engagements.

Ash Hopper Digital Strategy HT Group

Fri 2.45 PLENARY DISCUSSION - VILLAGE SALESSPECIAL ANNOUNCEMENT: NEW THINKING IN RETIREMENT VILLAGE SALES To be launched exclusively at the LEADERS SUMMIT, a new, national approach to retirement village unit sales. At a time when the sector is entering another downturn in sales, with increasing vacancies and lower closure rates, learn about this exciting new and high profile program which can assist all retirement village operators. Only at the LEADERS SUMMIT.

Fri 3.00 PLENARY DISCUSSION - LOOKING FORWARD

Christopher Baynes Publisher DCM Media

PREDICTIONS AND STRATEGIES FOR 2019/20 DCM Media has extensively surveyed the active large and small village and care operators, funders and regulators identifying their issues and strategies for the next 12 months. A checklist to compare with your own business plans.

Fri 3.20 CONFERENCE CLOSES


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dcm ls 2019 program 200219 pdf - leaders summit

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