ddot fare changes - detroit...2018/10/02 · bus fare comparison system single ride transfer day...
TRANSCRIPT
![Page 1: DDOT Fare Changes - Detroit...2018/10/02 · BUS FARE COMPARISON System Single Ride Transfer Day Pass (24 Hour) 5 Day Pass Weekly (7 Day) Monthly (31 day) Detroit (Current) $1.50](https://reader034.vdocuments.net/reader034/viewer/2022050508/5f994c9cd2acdf2de56e7c5c/html5/thumbnails/1.jpg)
PROPOSED DDOT FARE CHANGES
1
Formal Public Hearing
Detroit Department of Transportation
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CURRENT PASS OPTIONS
2
25+ Different
Fare & Pass
Options
Detroit Department of Transportation
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CURRENT FARES AND PASSES
3
CURRENT CASH FARES & AGENCY TICKETS
Standard Cash Base Fare $1.50
Standard Transfer $0.25
Standard SMART Top-Up Fare $0.50
Standard Agency Single-Ride Ticket $1.50
Standard Agency Transfer Ticket $0.25
Senior/Disabled Cash Base Fare $0.50
Senior/Disabled Transfer $0.10
Medicare Cash Base Fare $0.75
Medicare Transfer $0.10
Student Cash Base Fare $0.75
Student Agency Single-Ride Ticket $0.75
Student Transfer $0.25
CURRENT PASSES
$10 Value Card $10.00
Agency 2 Ride, 2 Transfer Ticket $3.50
Standard Weekly DDOT Pass $14.40
Standard Five-Day DDOT Pass $14.00
Student ID Card $2.00
Standard Monthly DDOT Pass $47.00
Standard Bi-Weekly DDOT Pass $27.50
Monthly Regional Pass $49.50
Regional Plus Pass (SMART Only) $20.00
Senior Monthly DDOT Pass $17.00
Disabled Monthly DDOT Pass $17.00
Student Semester Pass $136.50
Detroit Department of Transportation
![Page 4: DDOT Fare Changes - Detroit...2018/10/02 · BUS FARE COMPARISON System Single Ride Transfer Day Pass (24 Hour) 5 Day Pass Weekly (7 Day) Monthly (31 day) Detroit (Current) $1.50](https://reader034.vdocuments.net/reader034/viewer/2022050508/5f994c9cd2acdf2de56e7c5c/html5/thumbnails/4.jpg)
PROPOSED NEW FARES
New Fare Standard Price Reduced Price
4 Hour Ride Ticket $2 $0.50
24 Hour Pass $5 $2
7 Day DDOT Pass $17 $8
7 Day Regional Pass $22 $10
31 Day DDOT Pass $50 $17
31 Day Regional Pass $70 $29
4Detroit Department of Transportation
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NEW FARE OPTIONS
5
4 Hour Ride Ticket 24 Hour Pass Mobile Fare Payment Rolling Passes
• Unlimited rides for 4
hours
• Replaces the base
fare and eliminates
need for transfers
• Unlimited rides for an
entire day
• Available on all DDOT
buses and at retail
locations
• Pay for all fare types
using smartphone
• Reduced fare options
• All passes start on
first use, and continue
for the assigned
number of hours/days
• Expand locations and
options for purchase
Detroit Department of Transportation
![Page 6: DDOT Fare Changes - Detroit...2018/10/02 · BUS FARE COMPARISON System Single Ride Transfer Day Pass (24 Hour) 5 Day Pass Weekly (7 Day) Monthly (31 day) Detroit (Current) $1.50](https://reader034.vdocuments.net/reader034/viewer/2022050508/5f994c9cd2acdf2de56e7c5c/html5/thumbnails/6.jpg)
BUS FARE COMPARISONSystem Single Ride Transfer
Day Pass
(24 Hour)5 Day Pass
Weekly
(7 Day)
Monthly
(31 day)
Detroit (Current) $1.50$.25 (up to 4 hours of limited
transfers)X $14.00 $14.40 $ 47.00
Detroit (Proposed) $2.00Includes transfer for up to
4 hours $5.00 X $17.00 $ 50.00
Cleveland $2.50Includes transfer for up to
2.5 hours $5.50 X $25.00 $ 95.00
New York City $2.75Includes transfer for up to
2 hours X X $ 32.00 $ 121.00
Chicago $2.50 $.25 (up to 2 additional rides) $10.00 X $ 28.00 $ 105.00
Washington, DC $2.00Includes transfer for up to
2 hours X X $ 17.50 X
Los Angeles $1.75Includes transfer for up to
2 hours $7.00 X $ 25.00 $ 100.00
Miami-Dade County $2.25 Includes transfer for up to
3 hours $5.65 X $ 29.25 $ 112.50
Atlanta $2.50 Includes transfer for up to
3 hours $9.00 X $ 23.75 $ 95.00
Minneapolis $2.00 Includes transfer for up to
2.5 hours X X $ 24.00 $ 120.00
Dallas $2.50Includes transfer for up to
2 hours $5.00 X $ 25.00 $ 80.00
Seattle $2.75Includes transfer for up to
2 hours $8.00 X X $ 99.00
Philadelphia $2.50 $1 per transfer $9.00 X $ 25.50 $ 96.00
Boston $2.00Includes transfer for up to
2 hours $12.00 X $ 19.00 $ 75.00
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BENEFITS FOR RIDERS
• More Flexibility – Unlimited Rides on Any Route
• More Options – SMART Access with 4 and 24 Hour Passes
• Faster Boarding – Easy Swipes, Fewer Dips
• Seamless Transfers – No More Transfer Fare
• More Access – Passes Sold in More Locations
• Simple System – Easy to Use and Understand
• Students Pay Less – Same Fare as Other Reduced Riders
• More Benefits for Reduced Riders – At the Same Price
7Detroit Department of Transportation
![Page 8: DDOT Fare Changes - Detroit...2018/10/02 · BUS FARE COMPARISON System Single Ride Transfer Day Pass (24 Hour) 5 Day Pass Weekly (7 Day) Monthly (31 day) Detroit (Current) $1.50](https://reader034.vdocuments.net/reader034/viewer/2022050508/5f994c9cd2acdf2de56e7c5c/html5/thumbnails/8.jpg)
REDUCED FARES
• Reduced fares will be the same for all eligible riders
• Seniors, Disabled, Medicare Card Holders, Students eligible
• Reduced fare prices will be available for all fares and passes
• Available on mobile app
• Prices will remain the same as the current Senior/ADA levels
Detroit Department of Transportation 8
![Page 9: DDOT Fare Changes - Detroit...2018/10/02 · BUS FARE COMPARISON System Single Ride Transfer Day Pass (24 Hour) 5 Day Pass Weekly (7 Day) Monthly (31 day) Detroit (Current) $1.50](https://reader034.vdocuments.net/reader034/viewer/2022050508/5f994c9cd2acdf2de56e7c5c/html5/thumbnails/9.jpg)
MOBILE FARE PAYMENT
• Same app as ParkDetroit and QLine
• Ticket is purchased and stored on app
• App supports reduced fare tickets
• Easy to use and ride
9Detroit Department of Transportation
![Page 10: DDOT Fare Changes - Detroit...2018/10/02 · BUS FARE COMPARISON System Single Ride Transfer Day Pass (24 Hour) 5 Day Pass Weekly (7 Day) Monthly (31 day) Detroit (Current) $1.50](https://reader034.vdocuments.net/reader034/viewer/2022050508/5f994c9cd2acdf2de56e7c5c/html5/thumbnails/10.jpg)
MOBILE FARE APP DEMO
Detroit Department of Transportation 10
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ADDITIONAL RETAIL LOCATIONS
• New pass format will be easier for retailers to sell
• Adding additional retail locations
• Adding ticket vending machines at high traffic locations
11Detroit Department of Transportation
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DDOT ON-BOARD SURVEY
• In August, a system-wide on-board rider survey was conducted to help DDOT better understand riders
• Over 1,600 surveys collected
• Questions asked related to travel, fares and potential DDOT improvements
Detroit Department of Transportation 12
![Page 13: DDOT Fare Changes - Detroit...2018/10/02 · BUS FARE COMPARISON System Single Ride Transfer Day Pass (24 Hour) 5 Day Pass Weekly (7 Day) Monthly (31 day) Detroit (Current) $1.50](https://reader034.vdocuments.net/reader034/viewer/2022050508/5f994c9cd2acdf2de56e7c5c/html5/thumbnails/13.jpg)
HOW MANY DAYS PER WEEK DO YOU USE DDOT?
Detroit Department of Transportation 13
41%
35%
11%9%
4%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
3-5 Days/Week 6-7 Days/Week 1-2 Days/Week A few times per month A few times per year
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HOW DID YOU GET TO AND FROM YOUR BUS STOP?
Detroit Department of Transportation 14
Walked55%
Transferred from DDOT
19%
Dropped off9%
Transferred from SMART
8%
Bicycled6%
Drove and parked
3%
To Bus Stop
Walked
Transferred from DDOT
Dropped off
Transferred from SMART
Bicycled
Drove and parked
Walk57%
Transfer to DDOT23%
Bicycle7%
Transfer to SMART
5%
Get dropped off5%
Drive and park2% Other
1%
From Bus Stop
Walk
Transfer from DDOT
Bicycle
Transfer from SMART
Get dropped off
Drive and park
Other
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WHAT TYPE OF FARE DID YOU USE TODAY?
Detroit Department of Transportation 15
55%7%
3%3%3%3%3%
2%2%2%2%2%2%2%
1%1%1%1%1%1%1%1%1%1%
0% 10% 20% 30% 40% 50% 60%
Cash Base FareCash Fare + XFer
Single Ride TicketSenior Cash Fare
Transfer TicketDDOT Monthly Pass
Monthly Regional PassSMART Top Up
2 Ride, 2 Transfer TicketStudent ID Card
Weekly CardDDOT Bi-Weekly
Monthly Senior PassMonthly Regional Plus Pass
Senior Transfer$10 Value Card
Disabled Cash FareStudent Single Ride Ticket
Medicare Cash FareMedicare TransferDDOT 7 Day Pass
Student Cash FareDDOT 5 Day Pass
Monthly Disabled Pass
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WHAT FARE WOULD YOU SWITCH TO?
Detroit Department of Transportation 16
24.0%
17.5%
22.3%
20.4%
15.8%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Single Ride Ticket 24 Hour Pass 7 Day DDOT Pass 31 Day DDOT Pass 31 Day RegionalPass
% o
f C
ash F
are
Rid
ers
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DO YOU USE A DEBIT OR CREDIT CARD?
Detroit Department of Transportation 17
Yes58%
No42%
Yes No
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DO YOU HAVE A CELL PHONE?
Detroit Department of Transportation 18
A Smart phone77%
A cell phone without internet access17%
I do not have a cell phone6%
A Smart phone
A cell phone without internet access
I do not have a cell phone
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WOULD YOU USE THE FOLLOWING AMENITIES?
Detroit Department of Transportation 19
84%80%
68%
74%
16%20%
32%
26%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
WiFi on Buses USB Charging Ports on Buses Mobile Ticketing USB Charging Ports at Shelters
YES
NO
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WHAT WE LEARNED
• Majority riders would benefit from using a 7 or 31 day pass• Many riding 6-7 days per week
• Most riders are interested in mobile fare payment• Feasible for about 60% of riders
• Most riders are interested in the proposed technology upgrades
Detroit Department of Transportation 20
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FARE CHANGE TIMELINE
• July – September 2018• Title VI On-Board Survey and Equity Analysis• Farebox Reprogramming
• August - September 2018• Community Meetings and Outreach
• October 2018 • Formal Public Hearings
• November 2018• City Council Approval and Public Education Campaign
• December 2018 • Fare Changes Go into Effect
21Detroit Department of Transportation
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RECORDED PUBLIC HEARING
• Each speaker has 2 minutes total
• Other ways to give feedback:
1. Email us - [email protected]
2. Call us - (313) 933-1300 and let the agent know you’re giving feedback for the Fare Changes
3. Write us - Detroit Department of Transportation
Attention: Coordinator of Public Hearings
1301 E Warren Ave. Detroit MI 48207
• Written Comments Will Be Accepted for 15 Days after the Final Meeting
Detroit Department of Transportation 22