de-escalate conflict in 5 easy steps

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Post on 19-Jun-2015

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The PPT provides you with 5 easy steps to de-escalate conflict in a proper way. It tells you to listen properly before speaking and mirroring yourself.For more information you can visit:http://www.past-transgressions.com/

TRANSCRIPT

  • 1. Mirror Yourself ! Know how to de-escalate yourself. You need to clearly understand what do you want and how do you want to see yourself. You can ask yourself Am I getting the right response? or Have I made myself clear? www.past-transgressions.com

2. Listen Before You Speak ! Listen to your opponent well. But if you are hearing the same words again and again, then you need to apply your problem solving conflict resolution skill. You can ask by saying Have I heard it right that ___? www.past-transgressions.com 3. Mind Your Language ! When you are participating in any conflict , you need to have control over your language. You should not use improper and abusive languages while in a conflict. www.past-transgressions.com 4. When To Stop And When To Go ! You need to understand when to continue putting your points forward and when to withdraw your words. Always try to show respect to the opponents point of view also. www.past-transgressions.com 5. Understand The Body Language ! You need to know the proper signs and symbols of the body languages while you are in a conflict. When you are applying the body language make sure it communicates properly to others. www.past-transgressions.com 6. If you have any questions regarding our Privacy Policy, please contact our privacy officer at: Privacy Officer Golden Age Studios Enterprises, LLC Email: [email protected] Website: www.past-transgressions.com