de-mail. alemania. congreso buzones y cajas fuertes en internet. spri. basque country
TRANSCRIPT
DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
International Conference on Internet Safe Boxes and Post Boxes
San Sebastian
17th June 2015
Dr. Kai Schmitz-Hofbauer
De-Mail THE Standard FOR secure and TRACEABLE electronic Communication
1900 1984 2012
Letters… …became digital… …and legally binding
11 June 2015 2 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
De-Mail: The best of all worlds
Common letter Telfax Standard E-Mail
Accepted media for legally binding communication
Expensive
Long runtimes
Complex preservation
Frequently used
Inadequate confidentiality
Lack of mobility
Integrity is not guaranteed
Restricted proof of delivery
Encryption only with additional software
High risk
Confidentiality and reliability of a letter
Low costs, comparable with fax
Simplicity and sustainability of an e-mail
De-Mail THE Standard FOR secure and TRACEABLE electronic Communication
DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 3
De-Mail Keystones
Clearly identified participants
State certified and service security levels
Legally verifiable delivery based on the De-Mail Act
Verifiable content and enciphered transportation
Safety Reliability Traceability Integrity
11 June 2015 4 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
Introduction and Overview legal basis
De-Mail Act
Since May 2011 in Germany, adjusted in August 2013
Legal framework and technical specifications
Assured delivery
E-Government Act
Since August 2013, concerns federeral institutions (plus municipal institutions with federal law)
Obligation to open an electronic access/gate (from mid-2015 on a De-Mail account)
Fulfillment of the written form in administrative processes since July 2014
E-Justice Act
Since October 2013, concerns German judiciary and civil law
Increase the probative value of a “Sender Confirmed” De-Mail in the Civil Procedure Code since 2014
DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 5
Introduction and Overview Certification & Accreditation
De-Mail Service Provider certified by the BSI (Federal Office for Information Security)
Open technical standards
Implementation as described in the Technical guidelines by the BSI
Trusted infrastructure, data privacy, security
Closed eco system
Today 4 certified providers in the market
De-Mail Service Provider
More than 1,000,000 identified De-Mail user (citizens)
More than 50,000 business customers
More than 2,000 public customers
DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 6
Introduction and Overview De-Mail private and business Customers
De-Mail Gateway
for business customers only
business customer own de-mail domain
gateway receives and sends De-Mails via the customers email infrastructure
De-Mail Web-Frontend
private customers
private customer using a T-Online De-Mail address ( “[email protected]”)
one mailbox and one De-Mail address for each customer
business customers
business customer using its own domain (“@company.de-mail.de”)
multiple mailboxes and admin accounts
11 June 2015 7 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
De-Mail MODE OF OPERATION
Technical Process De-Mail Delivery
Applications (e. g. SAP)
Workstations
Customer
Group of Customers (mass mailings)
Public Administration
Suppliers
De-Mail Service Provider Network
regulated by law
§
De-Mail Gateway
DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 8
De-Mail & DOCUMENT MANAGEMENT ELECTRONIC RECORDS MANAGEMENT (E-Government ACT)
Continuous support of electronic business processes
Based on Microsoft Sharepoint technology
Support of public administration standards
Solution for essential requirements of the E-Government Act
OUR SOLUTION
Mandatory from middle of 2015 for federal authority
Substitution for documents with written from requirement from July 2014 in public administration processes
DE-MAIL
Mandatory from 2020 for federal authority
E-Akte Public: product by T-Systems for electronic records management with full support of De-mail
EL. RECORDS MANAGEMENT
E-Government ACT §
11 June 2015 9 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
Communication relationships of the administration
10
Administration
Administrations, Corporations &
Syndicates
Employees & Retirees
Citizens
Business & Science
Associations & Interest groups
Suppliers, Service providers & Utilities
Banking & Insurance
Educational institutions
11 June 2015 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
Pension Institution of the Federal and State Governments Pension for public service
Universal access for customer inquiries [email protected]
Shipping insurance certificates via De-Mail
Collection of De-Mail address when using the online portal
Used to send legally binding declarations to insured and pensioners
Source: https://www.vbl.de/de/versicherte/freiwillige_versicherung/produktinformationen_vblextra/versorgungspunkte/
11 June 2015 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11
De-Mail City
DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 11 June 2015 12
Benefits and added value Secure electronic communication
Companies and public sector
Cost savings (printing, postage, labor) Optimization of process chains Improve customer service Secure electronic communication (Privacy and IT Security) Compliance with legal requirements Fullfilment of legal requirements
Privat persons
Avoiding unnecessary way to the mailbox or to the authority Better service: Improved response times Protection against spam and phishing Identifiable communication partner Flexibility and full control on business or leisure trips
DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 13 11 June 2015
Possible next steps
11 June 2015 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH 14
Consulting
T-Systems offers consulting
service in conceptualization and introduction of a secure mail based service in other countries
Supporting networking with representatives from government and industry
Licensing and Customizing of Components
T-Systems offers to license and customize core components for secure communication and
customer specific interface components for integration
pilot project
Use of the existing cloud-based platform for pilot projects
Test of own communication and process with De-Mail
Support throughout the test period by T-Systems
Ready to use
Application and operations management
T-Systems offers the infrastructure and the platform in a data center which is certified by the Federal Office for Information Security
IT security & data protection in electronic communication
With De-Mail only: Mail substitution in GERMANY
Basis for e-government solutions
De-Mail = BUILDING BLOCK for your Digitization strategy
De-Mail technology can be used in other countries
5 key take-aways
11 June 2015 15 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
cONTAcT
Product & Portfolio Manager
T-SYSTEMS INTERNATIONAL GMBH DIGITAL DIVISION Cross Industries & Market Development, De-Mail Dachauer Str. 651 80995 München Germany Tel.: +49 89 54550 5432 EMail: [email protected] www.t-systems.de/de-mail
Dr. Kai Schmitz-Hofbauer
11 June 2015 16 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
Thank you!
De-Mail Gateway - Architecture and Features LINK between customers infrastructure and De-Mail
De-Mail Platform
routing of the messages through email server
routing of the messages through email server
Gateway Gateway
De-Mail traffic via De-Mail core system only
email traffic via internet
11 June 2015 18 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
Offering by T-Systems Four pillars/columns of your Choice
De-Mail Mailbox
Mailbox and delivery service, De-Mail communication platform
De-Mail Gateway
Interface between De-Mail account and customer infrastructure
De-Mail Staging
Process testing environment for customers
De-Mail Service Provider
Support for service providers
Provision of the De-Mail Service
Process Consulting & Integration
Consulting and Integration Services for the implementation of De-Mail solutions
11 June 2015 19 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
Benefits and added value POTENTIAL OF DE-MAIL: efficient, rapid and sustainable
1 Quelle: Öko-Institut, Product Carbon Footprint Study Update 2012
Process Time Printing, postage and processing costs CO2 emissions €
Mailing De-Mail Mailing De-Mail Mailing De-Mail
-50%
-80% -77%1
11 June 2015 20 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
De-Mail Gateway – Integration and Operation Appliances
preconfigured appliance with gateway software
internal card reader
19“ mounting kit
two product lines:
standard
premium for datacenter and service provider
Hardware-Appliance Software-Appliance
distribution as VMware image on DVD (OVA format) + card reader
runs on VMware ESXi 4.1, 5.0 and 5.1
no operation system necessary
support of two NICs
operation system: Ubuntu JeOS Linux
software bases on Java and Open Source
Fundament
11 June 2015 21 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
Introduction and Overview functionality of DE-MAIL COMMUNIcATION
Technical Processes of the De-Mail shipping
Creation
E-mail in the company‘s network
Conversion
E-mail becomes De-Mail Draft
Stored on De-Mail server
Guaranteed delivery in the De-Mail network Legally-binding delivery
according to De-Mail law Replacement for mail
communication
Conversion via Gateway
Zustellung an Webzugang
Rechtskraft der De-Mail, solange im Postfach gespeichert
Delivery within the company Via e-mail client or business application
Delivery in the web frontend Legal power of De-Mail, as long as stored in the mailbox or secured by export function
Business Application (e.g. SAP)
Employee
Gateway
customer
many customer (Merge Shipping)
authorities / departments
supplier
De-Mail network
Legally regulated
§
11 June 2015 22 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH
Outlook 2015
23
Federal Government operates a multi-user gateway
200 federal authorities will start using De-Mail in 2015
Internationalization International pilot project with other countries
statutory pension insurance
Pension announces shipping of the annual pension status with De-Mail (the potential is 40 million insured)
Expansion of the De-Mail City campaign… …to 75 other cities bigger than 100,000 inhabitants
11 June 2015 DE-MAIL T-SYSTEMS INTERNATIONAL GMBH