Deal with Sales Rejection Using These Tips

Introduction

• Rejection has possibly ruined the careers of more salespeople than any other particular thing. • No one is fond of rejection and only a very small number of agents get to a point where they are not distressed by it. • But in sales you must to learn out how to constructively handle rejection.• The contact center software solutions helps in getting more closed deals and in delivering an exceptional consumer experience.

Tips to Deal with Sales Rejection

Presentation Agenda:Don’t Take it PersonallyKnow the Sales RationStay ProfessionalFind Out the ReasonLook at the PositiveObjection Vs. RejectionKnow Your CustomerKeep Customers in LoopAvoid DesperationTalk & Discuss with Team Members

Don’t Take it Personally• Remember refusal to purchase a product has nothing to do with you personally.• Stay rational instead of getting emotional. • Cut the emotional drama and look how you could have handled the purchaser in a better manner. • Look for accountability and ways to avoid the same scenario in future.

Know the Sales Ratio• Different products have various ratios and it is essential that you look into them and mark your expectations accordingly. • The number will fluctuate depending upon the merchandise or the services. • There is no particular formula to know the ratio. • This shall help you get immunized to refusals and will help you set realistic goals.

Stay Professional

• There are possibilities you will become defensive and emotional.• Remember that you are representing the company. • Sometimes the customer might come back to you in the future. • Hence, it is vital that you end the call on a good note without sounding low or harsh. • Thank the consumer for taking time off his schedule to talk to you. • A great closing can pave a path to a new relationship with the buyer.

Find Out the Reason• It is vital to know the reason behind the refusal and whether it was legit.• Sometimes, they just did not understand what exactly you said. • Thus, it is important that you ask the customers the reason behind their rejection. • Looking for the root cause not only helps you to understand the selling process better but also helps you to rectify your mistakes.

Look at the Positive• Do not feel disheartened by a refusal. • The sale is a game of constant improvement and it is refusals that keep you grounded. • Don’t ignore the loss but do not dwell on it too much. • Instead, ask yourself what you can learn. • If you are at fault, accept the responsibility and move forward and try not repeating in the next one

Objection Vs. Rejection

• Every refusal comes with its own set of denials.• It is essential that as a caller, you classify between rejection and objection. • Objections are a part of the sales cycle. • This does not imply that they do not like the product but that they have a problem with some aspect of it. • Rejection, on the other hand, is a complete refusal of the product no matter what the cost or what the in-built applications are. • However, it is essential that you know what the common oppositions are and look for ways to overcome them.

Know Your Customers

• Try to know more about the customer. • Try and understand what the prospect likes or dislikes and why he has rejected the product. • The cloud contact center solutions can be integrated with the social networking platforms and help you to understand the preferences of the customers. • It can also help you develop an insight on the previous interaction. • The information can be utilized the next time that you call him.

Keep Customers in Loop• It is essential to remember that rejections are temporary. • Thus, it is vital that you always stay in touch with them. • Keep them informed about the new offers and products through newsletters. • Old refusals have the capacity of being the new potential leads.• Nurture the bond and have effective follow-ups. • Stay persistent in your efforts.

Avoid Desperation• Do not feel disheartened by a refusal. • The sale is a game of constant improvement and it is refusals that keep you grounded. • Don’t ignore the loss but do not dwell on it too much. • Instead, ask yourself what you can learn. • If you are at fault, accept the responsibility and move forward and try not repeating in the next one

Talk & Discuss with Team Members

• There are odds that there might have been an issue with your script or tone.• Someone who is familiar with the business can help you identify the internal errors. • The call center software solutions for small business come with features like call recording, monitoring, and speech analytics. • These can help the coaches to better understand the calling process.• Exchanging information between team members will not only make you realize your own faults but will also help you to learn from other’s mistakes.

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