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AIR INDIA LIMITED

TENDER FOR PASSENGER AND RAMP HANDLING AT FCO (Rome)

Tender no. GH/Comp/FCO/2016/07

TENDER DOCUMENT

Dear Handling Agent,

Sub: Passenger, Flight Operation, cabin cleaning and Ramp Handling at “Fiumicino leonardo da Vinci” International Airport, Rome, Italy.

Air India Limited (AI), solely at its discretion desires to award Contract for availing Ground Handling services comprising of Passenger, Flight Ops, Cabin cleaning and Ramp Handling & Baggage services for Air India flights at Fiumicino “leonardo da Vinci” International Airport, Rome (FCO). As an authorized handling agent, we invite you to submit your offer for handling Air India flights in the format provided. Please note that you should offer only those services for which you are the Authorized/Licensed Handling Agent by the Competent Authority. 2. You are requested to submit your 'Sealed Offer' on or before 5th April, 2016 by 1100 hours in the office of :

Manager – FCO, Air India Ltd.VIA BARBERINI,2900187 ROMARome, Tel. +0039 06487937105

Response received after the due date, time and incomplete response are liable to be rejected.

3. Following Annexure are enclosed with this Tender Document.

Annex-I Air India's current schedule of operations at Rome.Annex-II Resource requirement, Procedures and Services Standards expectedAnnex-III Service Level Agreement(SLA)Annex-IV Air India’s Service requirement as per IATA AHM 810 2013 Version.Annex-V Handling Company Profile and Terms of Technical EvaluationAnnex-VI Commercial Offer.Annex-VII Integrity Pact.Annex-VIII Check List

4. Your offer should be in “Two Separate Sealed Envelopes” as given below: ENVELOPE – 1: “Handling Company Profile – GH”

Information regarding Handling Company in general including the structure of Company, turnover and experience in relevant business and capability to provide offered handling services at Rome in particular. Handling Company’s response must reply points mentioned in Annex V strictly as per format of this Tender document. Air India reserves the right to reject the bids

of 63Carrier’s Initial……… Handler’s Initial……..

AIR INDIA LIMITED



which do not comply and do not meet the requirements and experience or do not provide with the document proof.Air India reserves the right to withdraw the complete Tender process at any stage without assigning any reasons thereof.In this response Services intent to be offered & provided, must be specified. “PLEASE DO NOT QUOTE RATES IN THIS ENVELOPE.” ENVELOPE – 2: “COMMERCIAL OFFER – GH” Air India’s requirement of services as per IATA AHM 810, 2013 version is specified in Annex IV. Please also refer Annex II for Air India’s resource requirements, the procedures to be followed and Annex-III the Service Standards expected to be met for flight handling. Please submit your quotation meeting the requirements of Annex II, III & IV and meeting all the terms and conditions in the format given in Annex VI of this Tender document.

5. It may please be noted that, both the sealed envelopes must clearly super-scribe the following and submit these envelopes before the due date.

Tender No. Name and Phone no. of the GH Company. Technical Bid or Commercial Bid.

Responses received after the due date, time and incomplete response are liable to be disqualified. Air India reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion.

6. The offers received will be opened in the office of the Airport Manager Air India (FCO) Fiumicino”leonardo da Vinci” International Airport in the presence of bidders who are interested to be present. Initially the technical offers (Envelop 1) will be opened. Subsequently the commercial offers (Envelop 2) will be opened if possible for those bidders who meet Air India requirements technically under Annex V. Bidders will be informed about date, time and venue for opening of bids at the contact no. indicated on the top of the envelopes.

7. If you require any clarifications, please contact Air India as per details mentioned below.

Mr. Ramesh Kumar, Manager-FCO, Air India Ltd.Tel : + 39-34566 80947 & +39 64879 37100Email: [email protected], [email protected]

We shall appreciate if you confirm your participation in this tender.

Regards,Ramesh Kumar,

Manager-ROMA of 63

Carrier’s Initial……… Handler’s Initial……..

mailto:[email protected]

AIR INDIA LIMITED



ANNEX – I

Air India Flight Schedule Effective Summer Schedule-2016 at FCO

DAYS FLT NBR A/C TYPE ARR DEP SECTOR3,5,7 AI-123/122 B787 1905 LT 2040 LT DEL-FCO-DEL

NOTE:

1. The Schedule provided above is for Season Summer – 2016. The Schedule for Winter 2016 will be advised when the same is finalized. It may be clearly noted that Schedule or aircraft type are subject to change & intimation of the same will be provided with reasonable Notice.

2. Change in schedule / frequency will not be a ground for seeking any escalation in Handling changes.

3. A/C configuration: (Subject to change without notice)

(*)-Configuration is approximate

4. Diversionary Airport of Rome(FCO) - Rome-CIA, MXP-Milan.

5. The current sector of flight operation is DEL-FCO-DEL (turnaround flight). Carrier may change the sector e.g. as DEL-MXP-FCO-DEL (transit flight), with a prior notice and advance intimation to Service provider during the complete contract period.

Cargo Carriage per Month:

Approximate Cargo / Mail to be handled per Month (Tons.)

Cargo & MailExport 70 Tons (Approx)Import 50 Tons (Approx)


Aircraft type Passengers ULD ConfigurationF J Y Pallet Containe

rA330-200 00 24 255 04 14B777-200LR 08 35 195 04 18B777-300ER 04 35 303 06 24B787-800 -- 18 238 04 18B787-900* -- 22 250 04 22

AIR INDIA LIMITED



ANNEX – II

RESOURCE REQUIREMENTS AND SERVICE STANDARDS EXPECTED

1.1 PASSENGER HANDLING - RESOURCE REQUIREMENTS

Sr. No.

Job Description Numbers / Parameters/Staff

1 Minimum no. of counters [F/J] + Y* as applicable

01F*/01J/5Y

No of check in agents (* as applicable) 01F*/01J/5Y2. No. of counter for excess baggage collection/ticketing

counter/cashier/service desk including upgrades /down grades/reissuance/issuance/cancellation of tickets/EMD till departure.

01

3 Transfer Desk Staff (to facilitate transfer staff) 014 Overall Supervision (Passenger Handling)-dedicated 01 Supervisor for

Arrival and Departure

5 load controller to perform Pre-flight Planning, Loading instructions, Trim, Service (coupon) control, etc

01 staff for 4 hrs.

6 Liaison Agent for Ramp/ Bag Room/ Connections/ Cleaning/ Catering/ Baggage reconciliation and other concerned agencies

01staff for 3 Hours

7 Accounting the Correct count of check in passenger, closing all e-tickets and take care of pre-flight functioning.

01 service control agent

8 Meet and greet services to facilitate Business class / VIP / CIP passengers at check in counter then to lounge and then upto aircraft. –

02 (subject to book load and desired basis)

9 Departure activity / Boarding Gate (For Transit Count / Departure Count and handling UNM/VIP/CIP/WC/YP etc.)Note: Additionally Four Check-in staff to be multi tasked after closure of counters.

02 staff + 04 Multi tasked staff (Diverted after counter closing at D-1))

10 Arrival activity and Customer Area--to assist Passengers and Mishandled Baggage (At least one Staff fluent in Hindi / Punjabi)

01 staff and 1 lead

11 Lost, Found / Damaged property matters /PIR, Tracing etc./Mishandled Baggage and baggage related issues. (weighing scale to be provided by Handler at lost & found counter / Baggage services at Arrival hall)

01 staff for 6 Hours

13 Handling of UM/DEPU/VIP etc.(on request) 02 staff for 3 hours each


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14 Floor walkers 01 staff17 Departure Control System AI’s SITA DCS

SystemNote: 1. The ground handler agent will agree to provide flexible staff so that when loads are

high, staffing levels increases. In case when loads are lower, staffing can be reduced only with the consent and prior information of Air India representative (Airport manager) with no compromise with service standards.

2. All these agents/ staff should be available for AI flight handling on dedicated basis.

1.2 Service standards:

Sr Service Requirement Standard1 Opening of counters 4 hrs before STD2 Closing of counters D-45mins for F & J ,

D-1 hr for economy class3 Boarding to commence 45 mins prior to ETD4 Close all ETs Before closure of flight in

check-in system5 Send Departure Messages D + 306 Load sheet / flight document to be delivered

to Aircraft by Load Controllerto be delivered to Aircraft 30 minutes before ETD.

7 Flight plan document to be handed over to captain

to be deliverd to captain 45 minutes before etd

1.3 Service Standards & Procedures for Passenger Handling

The staff will carry out the duties as given below following the procedures as given:

Courteous and efficient services with a smile are most important parameters for quality of service to the Passenger.

Extra care must be taken and all possible assistance must be provided to elderly passengers, physically challenged, ladies with children, UNMs and VIPs/CIPs.

Agents will ensure that excess and /or oversized hand baggage is not allowed and gate withdrawal of such bags must be avoided.

Agent should have in possession weighing scale to collect excess baggage charges at the boarding gate when pax carry more than the allowable hand baggage allowance. agent should be able to collect credit card payments also at boarding gate

Liaison Agent will monitor Check In activity, close counters in time and release containers from baggage room for timely closing A/C holds and ensuring on time departures.


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Liaisons Agent will also monitor and ensure interline connection of baggage, destination wise loading plan for baggage, and compliance with baggage reconciliation.

Flight supervisor along with the service controller will ensure total compliance of error free APIS transmitted to Delhi (DEL) station, India.

First/ executive class VIP/ CIP passengers with their baggage must be assisted right from the check in counter to the lounge and then to the aircraft.

All passengers must be on board at least 20 minutes before departure. In case of passenger gate no show; timely action must be taken to off load his

baggage to avoid delay to flight departure. Agents knowing Hindi or any other Indian language will be preferred All agents should have a minimum qualification of High School completed. Air India may choose to provide its own Indian uniform for the staff at appropriate

time. Till then the Handling Agent will provide them with their uniforms. Air India will provide initial training on AI specific systems and procedures by

deputing an instructor. The Handling Agent will depute maximum number of staff to undergo the training and will absorb the staff cost for training. If the Handling Agent wants additional training for their staff due attrition / high turnover, the Handling Company will agree to pay for all training Cost to AI on cost to AI basis.

Handling Company to ensure availability of sufficient Trained Load Sheeters/ counter staff / Ticketing/ check-in controller for seamless passenger handling.

Monitoring customer service at check-in line, to assist first/executive class passengers with their baggage and departure agents to ensure retrieving heavy/odd size/cabin restricted hand baggage at the boarding gate and after tagging them handover to ramp securely for loading in Security Container/Bulk.

Handling Company will prepare and maintain a flight folder for each flight. The file will include all documents and flight messages, the final load sheet with remarks and signatures, the balance chart if done manually, any last minute changes and sent for a particular flight and handover to AI Rep on daily basis.

Handling Company shall comply with the security procedure introduced from time to time.

Sufficient number of staff / supervisors to be trained to fill in for the leave vacancies to ensure availability as per agreed deputation on all days.

In addition to the above, the following services must be carried out:

Before opening of Counters, the Check-in staff for passenger handling must attend the Flight briefing session/ special instructions conducted by the Carrier’s APM.

Baggage reconciliation will be carried out in accordance with the carrier’s security procedures in the baggage make-up area/designated area in co-ordination with Security before the loading process.

The Carrier will perform periodical Audits to ensure that the Handling Company complies with all Regulations, and Air India quality standards.


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At all times, while rendering the Ground Handling services, safety procedures should not be compromised.

The Handling Company will comply with the IATA, ICAO, CASA/ ASOB,SAFA, AIRINDIA , EASA, ADR and CAA, regulations and any other local / mandatory regulations by ENAC.

Periodic Review meetings will be held between the Carrier and the Handling Agent to review the quality of service provided by the Handling Company and discuss any modifications if required.

The Handling Agent shall make all possible efforts to overcome deficiencies in standards of service brought to their notice during the flight handling activities, within a reasonable time frame.

In case of delayed arrival of the flight, the Handling Company shall endeavor to reduce the ground time to 01hour in order to make up the delay.

Handling Company will ensure deploying trained and authorized staff to carry out various functions under the contract.

The number of check-in counters shall be as specified by the Carrier above in Para 1.1 of the Resource requirement in order to avoid large queues of passengers and to ensure passenger check-in time. The counters are to be increased accordingly to keep the passenger check-in waiting time at most 13 Minutes.

Handling Company will ensure that Carrier’s logo, Signage’s, flight details and other notices as specified from time to time, by the Carrier are properly displayed at the Check-in counters and Boarding gates.

Assist transit passengers on arrival and provide necessary information and documentation, check-in and smooth transfer of passengers to the connecting carrier.

If Lounge Service is provided then the lounge should be well dressed and presentable as per standard arrangement, passengers should be greeted and assisted with their personal gear, offered a seat and drink/snacks with a smile. If the use of Business Centre is available it should be extended and accurate information on boarding time, gate and delay if any should be provided.

Handling Company will coordinate all activities in case of diverted flights. All activities involved in coordination with diverted airport to be handled during any time of the day.

For delayed (long) or AOG flights in case of exigency handling company must provide additional required staff to assist in rebooking stranded passengers or making hotel arrangements etc.

Flight supervisor must ensure Aerobridge is positioned safely and timely for arriving aircraft.

Prepare document in advance for mishandled baggage upon receipt of message from the previous station and provide necessary assistance. [Raising of PIRs and creation of files in World Tracer System with follow up for 07 days.]

Loading of baggage and cargo should be as per given load plan. GHA must take appropriate action for handling priority baggage, cargo and mail. Handling Company will maintain a <<flight folder>> for each flight for a period of at least 180 days. The file will include the final load-sheet with remarks and signatures, the balance chart if


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done manually, any last minute changes and the loading report duly signed along with the load message received and sent for a particular flight.

Re-booking / Revalidation & Reissue of tickets in case of flight disruption due any reason must be done by handling Company within 2 hrs of flight cancellation and transfer passengers.

In case of flight irregularity, delayed or cancellation, the Handling Company will issue FIM/ rebooking.

APIS data to be updated and transmitted to DELIN after close of the flight. Any fine levied to the Carrier for non-compliance will be charged to GHA.

Operational documents/information (Flight plan/WX Chart/NOTAM) will be prepared by Handling Company and delivered to the flight commander.

ZFWT will be calculated and briefed to flight commander by Handling company. Complete handling and full support to Deportee passengers will be given by the

Handling Company which will include:

a) Flight arrangement on Air India or other carrier.b) Assistance to passenger (Meals/telephone/baggage check at Customs/

escort to gate for return flight and other unanticipated incidents).c) Arrangement of hotel accommodation and security guard as and when

necessary.d) Assist carrier in coordinating with Handler/ Handling at Diversionary Airport.

2. RAMP HANDLING

2.1 Resources Requirement for:

2.1.1 Manpower:

Sr. Staff Functioning Duty TimingsFrom To

1 01 Dedicated supervisor with radio

Loading/offloading in coordination with baggage room and check in counters and conversant with aligning Aero Bridge, to be available to cover the duration of flight handling.

ETA- 15 Mins

ATD

2 04 Ramp Operators / agents

well trained for Equipment (Lower deck loader/Conveyor/Pushback/Transporters/Tugs etc.) Operation, Ramp Safety and baggage Handling, ULDs restraining and locking, to be available A-10 till Departure.

ETA-5 mins

ATD

3 05 Ramp Loaders on Ramp

well trained for Baggage loading/ Offloading, Ramp Safety, DGR/AVI/LAR Handling, ULDs restraining and locking

ETA-5 mins

ATD- 10 Mins

4 04 bagg. handlers-

delivery of Arrival Baggage in Break-up ETA Till last baggage


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(Minimun) delivered5 05 Bagg. Room

Agents (minimum)

loading departure baggage destination wise containers as per given loading plan

D- 4 hrs

Till departure

6 01 dedicated Lead agent

in baggage room with radio for coordination with Check in counters, Interline Agency and Ramp

D- 4 hrs

Till departure

2.1.2 Equipment:

S/no. Equipment Particulars QuantityDuration/ParticularsFrom

(Mins) To

1. Lower Deck Loaders 02 ETA-05 Till Departure

2. Conveyor Bulk Loader 01 ETA-05 Till Departure

3. Garbage Pickup 01 ETA-10 STD4. Toilet Flushing truck 01 Services to complete on

or before D-30 minutes5. Potable Water truck 01

6. Tugs for Ramp 02 ETA-05 Till Departure

7.Tugs for Baggage Room (One for Containers and other for Baggage

Trollies from bulk Hold)02 ETA-05 Till

completion of Arrival.8. Container and Pallet Dollies

(subject to CPM/ load) 16/05 ETA-05

9. Baggage Trollies 05 ETA-0510. Push Back Tractor 01 STD-10 Till

clearance of

Taxiway.11. Towbar (as per operational

Aircraft type) 01 STD-10

12. Wheel Chokes(min) 08 ETA-05 Till Departure

13. Safety Cones 10 ETA-05 Till Departure

14. Trestle( To open Front/Aft Cargo Holds) 01 ETA-05 Till

Departure

15. Wing Walkers(For each Wing tip) 02 ETA-05 Till Departure

16. GPU/ACU/ASU(As and when required) Chargeable 01 ETA-05 Till

Departure

17. Coach to transport Crew from Ramp to CBC on arrival 01 ETA - 05


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2.1.3 Ramp Service standards:

Sr. No.

Job Description Numbers / Parameters

1 Positioning of Ramp Equipment & Manpower on aircraft parking bay.

STA – 10 minutes

2 Baggage Deliverya) First Bag : First / Executive Class A + 10

minutesb) Last Bag : First / Executive Class A + 20

minutesc) First Bag : Economy Class A + 15

minutesd) Last Bag : Economy Class A + 40

minutes3 Last Baggage release from baggage make up D-40 minutes4 Loading on A/C to be complete and holds

closed.D-10 minutes

5 All arriving cargo to cargo warehouse A + 60 minutes

6 All departing cargo to be under the aircraft D-75 minutes7 Closure of holds D-10 minutes

2.2 Ramp procedures and Service Levels

Ramp /flight Supervisor must ensure availability of Aerobridge operator at ETA-10mts and STD-10 mts.

Ramp Equipment and manpower must be positioned on the Ramp before Arrival-05 minutes. Arrival Baggage Delivery First/ Executive class Baggage within 10 minutes of Arrival and Last Bag within 40 minutes of Arrival. The timings of first and last bag on the belt to be maintained and submitted to the Airport Manager on a daily basis.

Ramp Supervisor must ensure Aerobridge is positioned safely for arriving aircraft. All the Ramp Staff must be trained for Safety, DGR handling and duly authorized for

operating the type of Ramp equipment being operated from the training division of the handling agency, records to be made available on request.

Ramp staff to be lined up clearly seen on ramp while receiving the Aircraft and departure of Aircraft at designated location on ramp. All ramp staff to wear high visibility jacket and Ramp Shoes to be provided by handling agency while working on ramp.

Ramp Supervisor to sign and return the loading sheet certifying, “Loading has been carried out as per given loading plan.”

Last joining Baggage must be released from baggage/ make up room by D-40 mts. Loading on A/C to be complete and holds closed by D-10 mts.


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Utmost priority to be given for delivery of First / Executive class baggage. Hence immediately on arrival, both the priority containers to be offloaded and taken to the arrival. In case of the message about first / Executive class baggage loaded in bulk same should be immediately offloaded and taken to arrival. The sufficient number of manual Loaders/Porters to be allocated for offloading of baggage in time.

Departing baggage should be loaded destination wise as per given plan and “mixed can” loading not to exceed ONE can per flight unless agreed by AI in certain situations.

Sr. nos of Arriving and Departing ULDs must be reported to Air India and recorded on the loading sheet. All ULDs at the Terminal must be placed secured at designated place and any excess number should be shifted to Cargo Handling Agent’s warehouse.

Handling Agent will submit for each flight. 1) Baggage Room Report-containing the list of names with timings of the staff allocated in the Arrival and Departure baggage rooms and report of any deviation in loading of baggage and 2) Ramp Handling Report- giving names and timings of staff allocated on ramp along with Cans numbers on offloading and loading plan, duly signed by ramp supervisor.

F/J class baggage if loaded in any other can for some reason, must be reported on loading sheet.

The staff in the Baggage Room will remove the baggage stubs from the baggage being loaded in the ULD on the respective BRS chart to facilitate BRS or alternatively the staff to carry out scanning of the baggage tags as per local procedure.

Baggage Room Supervisor will ensure handing over baggage received after closing of flight, for safe custody with baggage services.

This document will form a part of GHA and will be mandatory for Handling Agent for compliance.

All staff to be permanent staff of handling agency and to be in proper uniform Trained staff with proper authorization for driving/operating flight handling equipment

with authorization certificate from approved agency and qualified to operate in plane ULD loading system.

Marshalling and stop signal for arriving Aircraft on gate. In case of ‘in plane’ system not working, sufficient staff to be deployed to carry out

unloading/loading activity manually. Exclusive supervision to be provided in the baggage make up, interline and baggage

arrival ensuring adequate staff provided to meet the requirement. The supervisors should liaise with various concerned agencies, other Airlines Baggage handlers including security for smooth handling and to attend any discrepancies mentioned above.

Water potability tests to be carried as per local regulations and test certificate to be made available on request for Air India audit for safety etc.

All arriving Cargo must be sent to Cargo ware House not later than 60 mts of arrival of aircraft and departing Cargo to be brought under aircraft, under security escort, at least 2 hrs. before departure.

Wing walkers must follow the pushback and must be available for giving final ‘move out’ signal with Marshalling Torch.


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The Handling Agent will submit a weekly ULD Inventory Report / update LMS and Monthly performance report in desired format.

The Cargo offloaded from Arrival flight will be transported to Cargo warehouse while the Postal Mail will be offloaded from the aircraft and delivered to the postal authorities.

Only staff whose background check is done should be deployed for handling flights and should be in proper uniforms.

Trestle is used to open the Cargo Holds (Front/ Aft). Handling Company to inform Air India representative in writing within 60 Mins of

Arrival about any damage container received during arrival(if any). Breach of this will attract penalty as per SLA attached.

Staff working in operational area to be trained in Airside Safety and SMS (Safety Management System).

All arriving Cargo must be sent to Cargo ware House within 60 minutes of Arrival and Departing Cargo to be brought under the aircraft, under security escort, D-75.

Ramp Supervisor to ensure that all BRS chart copies of baggage containers to be kept in respective containers / in bulk cargo hold before departure of flight.

This Annex-II will form a part of GHA and will be mandatory for Handling Agent for compliance.

Transfer of cargo & mail from aircraft to ware house & vice- versa. After off-loading of the aircraft the inbound cargo pallet and containers to be taken to AI

Cargo handling Agent Warehouse. The departure cargo will also be picked up from the Cargo Terminal to the aircraft for loading well in time.

Postal Mail will be offloaded from the aircraft and delivered to the postal authorities/or cargo warehouse under acknowledgement.

Staff on the ramp must be trained with all requisite certificates as required by Local Aviation/ Airport Operator. Only authorized ramp staff should deal with Loading /offloading of DGR of all Classes in liaising with Cargo Staff.

ULD agreed float ( 40 LD3 and 10 Pallets) to be maintained as per the standard configuration of operating aircraft or as agreed upon. No extra containers to be blocked at station. Holding more than 10% of agreed allocated ULD will levy penalty as per SLA in ANNEX-III.

Training of all staff of GHA should always be current and whenever required, for any audit by safety department/ Quality Management of Air India, training records of staff should be made available by GHA.

GS equipment and staff should be present on ramp 10 minutes before ETA. All cargo holds to be closed 10 minutes before the STD. The Handling Company will provide storage for the ULD's of the Carrier and will submit an

inventory report on weekly basis to Air India personnel.


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3. CABIN CLEANING :

3.1 MANPOWER AND EQUIPMENT REQUIREMENT

01 Supervisor and minimum 12 to 16 cleaners, 02 Vacuum Cleaners, other approved cleaning equipment and materials in sufficient Quantities.

Storage space – Suitable space of approx. 40 square foot sufficient to maintain 3 months requirement of Cabin service items, viz. blankets, head rest covers, pillow cases, trolley covers, damask napkins, trash compactor, head-sets, air sickness bags, toiletry items, paper napkins, toilet rolls.

Handling Agent should submit a monthly stock statement of cabin service items and arrange recoupment of stocks through Airport Manager, FCO.

3.2 PROCEDURES AND SERVICE LEVELS

- Complete Cleaning of Flight Deck/Cabin, thorough cleaning of the Toilets, galleys and then grooming of Cabin with change of Head rest and Pillow covers and replenishment of cabin service/toilet items, must be done on every flight as standard practice.

- Cleaners must be available ready for entering aircraft as soon as passenger deplaning is complete.

- All staff entering and exiting aircraft will be subjected to security check.- Complete cleaning must be performed within 30 minutes without any compromise

in service.- In case delayed arrival, the ground time of the flight will stand reduced to 01Hr

and the Handling Agent should supplement manpower to achieve desired cleaning standard within available time.

- Supervisor will submit Cabin Cleaning Report for every flight to Airport –Manager, Air India giving names of staff allocated, the timings of starting and finishing of cleaning job and obtain signature of In-flight Supervisor/Cabin in-charge/AI Officer for satisfactory service.

- Arrangement for taking away and suitable disposal of cabin garbage should be made.

DETAILS: TURNAROUND CLEANING

FLIGHT DECK SERVICING -- Work to be carried out under the supervision of authorized personnel.- Disposing off litter- Clearing waste from seat back stowage and racks- Wiping crew tray tables- Cleaning and tidying seats


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- Mopping floor- Cleaning flight deck windows on inside as requested- Making of crew berths with change of linen

CABIN SERVICING –- Disposing off litter - Clearing waste from seat back stowage and overhead stowage.- Replenish relevant seat pocket items as instructed- Wiping tray tables- Cleaning and tidying seats, arrange seat belts and passenger service units- Clean floor (carpets and surrounds)- Clean telephone/ LCD Screens, any other equipment as per instructions- Wipe surfaces in pantries, galleys (sinks and working surfaces)- Wipe surfaces in toilets (wash basins/ bowls/ seats/ mirror and surrounds) and

replenish toilet items as instructed- Remove as necessary, any contamination caused by airsickness, spilled food or

drink and offensive stains- Empty all refuse bins/ trash compactors, replenish with new liners, boxes- Clean and tidy pantry, galley fixtures- Clean floor and floor covers extensively with vacuum cleaners- Replenish – used blankets with fresh ones, soiled duvet cover, head rest covers,

pillow covers – as per instructions.- Distribute newspapers/ magazines, etc. as per instructions.

One staff to be retained to facilitate last-minute requirement, till the aerobridge/ step ladder is removed.

4. FLIGHT OPERATIONS FUNCTIONS:

1. The handling Agency meets the requirements and has the approval from the Local Authority to carry out the Flight Operations functions.

2. Functions mentioned in the Section 4 of IATA SGHA 2013 (mentioned in Annex – III of this tender document) are to be performed only by the qualified and experienced staff.

3. Staff communicating with the crew on RT should be qualified and appropriately licensed.

4. Staff handling Flight operations functions should be familiar with the Flight Dispatch activities and should be well conversant with the following activities/Functions:a) ICAO ATC flight plan format.b) Filing the flight plan with ATC.


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c) MET folder (collecting from local MET office/down loading from website ). Print all relevant documents(by Handling Company only) required for Flight operations which is to be handed over to operating Captain

d) R/T Terminology.e) Operational Flight plan being supplied by vendors / carrier.

5. The handling Agency should be able to provide Flight Operations Services at the Company Designated Alternates for Rome. (i.e. Designated Destination Alternates for FCO are FCO-CIA, MXP-Milan) in case of diversion.

6. Air India or Director General of Civil Aviation of India, singly or jointly may inspect flight operations facility of the vendor, to confirm the flight operations set up, operational capabilities and qualified manpower to provide flight operations functions.

Functioning of Load Controller:

EZFWT to be given to the Departure captain while reporting at the check-in counter in order to finalize the fuel figure.

ZFWT will be calculated and briefed to flight commander by Handling company immediately after the closure of check-in counter.

Operational documents/information (Flight plan/WX Chart/NOTAM) will be prepared by Handling Company (Load Controller) in liaison with Carrier Base station, print the required document and deliver to the flight commander well in advance.

Loading of baggage and cargo should be as per given load plan. Load sheet to be delivered to Aircraft 30 minutes before ETD.

5. Cargo Handling:

For handling of cargo at Rome (FCO) the following functions would have to be performed by the Handling Agency. The Handling Company is to handover / takeover of pallets/containers/loose Cargo from Cargo Handler FLE. The Handling Company will provide cargo handling services as specified in Annexure IV in their warehouse and provide necessary manpower, supervision.

5.1 The job requirement is given in details below.

1. The Handling Company will ensure that all Govt. formalities like (CASA, ICAO, IATA, ENAC, EASA, ADR) customs, health, safety labour and other mandatory requirements


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are complied with.

2. All special cargo such as VAL, PER, HUM, DGR, etc. either for Export or Import are to be transported in accordance with instructions of AWB, DGR, IATA, Customs & Security regulations.

3. No extra charges shall be applicable for providing the services at night, on Saturdays, Sundays or legal holidays.

4. The transportation of the Joining /incoming cargo from parking bay to warehouse must be done in presence of Security staff and in liaison with Ramp supervisor/ Cargo supervisor.

5. In case of AVI/ DGR/ Special shipment, Ramp supervisor must be informed well in advance about loading / offloading of the Consignment under full compliance of DGR/ IATA guide lines.

6. No damage should be done during the movement off the cargo/ mail/ courier under the escorting of security personnel.

5.2 JOB REQUIREMENTS/ FLIGHT HANDLING - TARMAC CO-ORDINATORS

1. Check all incoming telexes and distribute as per flight and action accordingly.

2. The flight coordinators to use the handling agency’s airside transportation for attending flights.

3. The flight coordinators on duty will function and report to Air India Cargo Sales Manager / Air India flight coordinator.

4. Check all freight that has been built for the flights and see if anymore allocation available from load control and then organize with warehouse staff and handling agent to build the extra containers /Loose and pass weights to load control. Ensure all pallets and containers space is used to the maximum.

5. To check if all documents/manifests are ready for the flight. If valuable cargo being accepted i.e. Gold, to be weighed in coordinators presence and ensured all documents to be amended.

6. To check dangerous goods notification to captain (NOTAC) is made with all relevant copies attached.


AIR INDIA LIMITED



7. To advise Ramp agent the quantum of load for the flight.

8. To accept Cat A Bag (diplomatic bag) from Indian High Commission in the morning and manifest the same with copies for Accounts FCO& BOM and copies for flight purser and flight folder.

9. All joining post office mail documents to be listed with forwarding flight details to post office on weekly basis.

5.3 General Cargo Handling Specifications

1. Liaise with local authorities.2. Indicate the Handling Company is acting as handling agent for Air India.3. Dispatch and receive all messages in connection with the services performed by the

handling company, using Air India originator code, as applicable. Maintain a message file containing all above-mentioned messages pertaining to each flight.

4. Maintain clean, well lit facilities for handling of cargo, protecting cargo from unauthorized access and weather.

5. Ensure safe operation of all equipment in facility.6. Maintain all files ( e.g. security, dangerous goods, live animal, human remains, mail etc )

in accordance with Air India and regulatory requirements.7. Check all documents to ensure shipment may be carried in accordance with Air India’s

and all applicable regulatory requirements.8. Take immediate action in accordance with Air India’s and/or local authorities’

instructions in respect of irregularities, damage or mishandling of dangerous goods and special cargo shipments. Set up inspection services as required.

9. Notify Air India of complaints and claims, giving supporting data.10. Resolve customer complaints at first point of contact within established guidelines.11. All irregularities while transportation and handling Cargo must be marked and updated

for quick response and brief AI representative.12. Balance actual daily collections.13. Forward all documentation pertaining to collection to the Accounts Office.14. All Stationary such as Customs clearing documents for import and export to be provided

by handling agent as per industry practice. For example carrier certificates, inbound transfer documents etc.

15. Handling Agent should provide his own internet access and computer to comply with Customs Regulations and submission of export declarations for comat.

16. Cleaning of the office premises provided to AI should be arranged and provided by the handling agency.

5.4 Cargo handling on Ramp side


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After off-loading of the aircraft the inbound cargo pallet and containers to be taken to AI Cargo warehouse not later than 60 minutes of arrival. The departure cargo should be picked up from the Cargo warehouse and positioned under the aircraft for loading at least 2 hrs before departure.

Postal Mail will be offloaded from the aircraft and delivered to the postal authorities and record maintained for the delivery.

All cargo movement from/to aircraft and ramp must be under security escort and cargo should not be left unattended at any time.

The Handling Agent will ensure that all Government formalities like CASA/ASOB, Customs, Health, Safety, ENAC, EASA Labor etc. and other mandatory requirements are complied with.

Dangerous Goods will be accepted by Handling Agent's trained personnel in accordance with the latest edition of IATA DGR and Carrier's special instructions. The staff from the Handling Agency performing these functions should hold valid certificate, periodically updated (cooling period to be maintained).

No extra charges shall be applicable for providing the services at night, on Saturdays, Sundays or legal holidays.

5. SECURITY REQUIREMENT - All handling agency staff must follow Air India’s security requirements and procedures.


AIR INDIA LIMITED



ANNEX-IIISERVICE LEVEL AGREEMENT

Attachment to Annex B ___________. (The Annex II -Regarding resource requirement forms part of this SLA). This SLA is made between the representatives of Air India Limited (The Carrier) and ______________________________ (the Service Provider) at the location FCO concerning service delivery standards for the ground handling services contracted between the two parties. This SLA will enable a quantified monitoring of services and to enable regular review of service standards.

The Service Provider is aware that the delivery of service standards shall not compromise safety of procedures. The service elements outlined below are general and are based on prevailing industry standards. They can be extended/reduced or added to as agreed between the parties considering factors such as facilities available, infrastructure, type of aircraft operated etc. at the respective locations.

Performance below Service LevelsThe performance below laid down Service standards and levels shall attract penalties. The penalties are specified under 2 parts hereunder. The penalties indicated at para Á,B,C,D of this Annex, shall be independent of parameters & penalties stated in Para E. The penalties, so mentioned in Para E, shall apply on the total monthly GH bills.

A. Punctuality (On Time Performance ) - Target : 100%

There will be no penalty for GH delay up to 10 minutes. However, for GH delay above 10 minutes, the percentage penalty of the handling charges of the flight shall be as under:

Delay Penalty11-15 10%16-30 minutes 15%31-44 minutes 25%45 minutes and above 50%

B. Aircraft Safety - Target : NIL Incident of Safety Breach

Criteria – Damage to aircraft by the act of Handling Company employee or the employee of its outsourced agency. Penalty - AI will reserve the right to impose the penalty of up to 100% of handling charges besides the clauses in the main agreement.

C. Security - Target : Nil security breaches(airport security directives, airport regulations, 100% baggage reconciliation, breach of ICAO regulations - Annex17, etc.,) within the responsibility and control of Handling Company.

Penalty: Reimbursement of fines/fees imposed on Air India . of 63


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D. Documentation

Criteria:Sr.No. Description Compliance Penaltyi) APIS for all passengers to be

sent100% Reimbursement of fines/fees

imposed on Air India by immigration, FRRO authorities, applicable airfare etc. to be reimbursed to Air India in case of deportation.

ii) No Passenger Documentation Check error -(Identity, passport, visa)

100%

iii) No acts of omission and commission by Handling Company employee.

100% Revenue loss to Air India due such acts by Handling Company Employee.

iv) No mishandling due check-in error in handling

100% Actual compensation paid to the passenger will be recovered

v) No baggage left behind 100%vi) Correct documentation of

PIR/DBR100% Actual compensation

paid to the passenger will be recovered

Penalty: for above

i) & ii) Reimbursement of fines/fees imposed on Air India by immigration, FRRO authorities, ADR, ENAC applicable airfare etc. to be reimbursed to Air India in case of deportation.

iii) Revenue loss to Air India due such acts by Handling Company employee.

iv) & v) Actual compensation paid to the passenger will be recovered.

E. Other Performance Parameters -

Sr.No.

Service Requirement Penalty per flight if not complied (amount in

EUR)1 Counter

opening4 hrs before STD 300

2 Container/Belt loader

2 container loaders with trestle and/or belt Loader immediately on arrival

300

3 Baggage delivery

First baggage on belt to be business class baggage in 10 mins after arrival

300

First Economy class baggage 15 mins after arrival

300

Last Baggage 40 min of arrival 300


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Sr.No.

Service Requirement Penalty per flight if not complied (amount in

EUR)2 Baggage handlers in customs 200

4 Cargo/Mail delivery

Inbound all cargo/mail delivered to Warehouse within 60 mts of chocks on

300

Outbound- positioned 60 mts prior to STD

300

5 Supervisor 1 Supervisor each under aircraft & bag room

300

6 Delay of GS Equipment on hardstand

ETA-5 Mins for Scheduled Equipment & beyond 20 mins of request

300

7 DGR/AVI/VAL/ HUM loading/ offloading to Flight

DGR/AVI/VAL/ HUM loading/ offloading to Flight with no spillage in AIRCRAFT / Ramp & following regulations / guidelines of DGR loading/ offloading

1000 + any penalty by Local Authority at

Airport.

8 No damaged ULD should be loaded

All serviceable containers to be loaded. (as per SAFA guidelines)

2000 per incident

9 Proper handling and no damage to ULD

ULD not to be damaged at station with zero failures.

Cost of ULD

10 Arrival HUM/ AVI/ VAL/ DGR

To be moved from arrival bay/ ramp within 10 min after offloading

1000 + compensation paid by carrier to

consignee11 Ramp staff to

safely line upDuring Docking-in of Aircraft and Pushback of Aircraft.

300

12 Information about arrival damage Container(if any)

Within 60 minutes of arrival to Air India representative.

Loss of opportunity freight charges up to scheduled destination airport + any Airport

penalty to Carrier13 Re-booking/

Re-validation & Reissue of tickets.

Within 2 hours of flight cancellation and transfer passengers.Immediate for passenger reporting at airport for normal/schedule flights.

1000

Other targets and penalties


AIR INDIA LIMITED



Sr. No. Activity MonthlyTarget

Penalty for not meeting target

(% of monthly bill) 14 CARGO

Export Cargo reach airside for loading D-2 hrs

98% 1%

Send FFM for export cargo D+1 hr 99% 1%

Dispatch incoming cargo to warehouse ATA+1 hr

98% 1%

ULD Import & Export UCM message - 1 hrs after ATD

100% 1%

ULD SCM/float message- 1st & 15th of every month

100% 1%

Confirm cargo load allocation from Load Control(Traffic Office): D-5 hrs

100% 1%

NOTAC (Cargo)to be presented to the Captain D – 30 min.

100% 1%

Maintain ULD Float as per (not more than agreed allocated ULD float + 10 %)

100% 3%

16 SAFETYDGR/AVI/VAL/ HUM acceptance strict to IATA regulations

100% 1%

Loading Supervisor To Be DGR trained 100% 3%Staff working in operational area to be trained in Airside Safety and SMS(Safety Management System).

100% 3%

Damage to A/c by an act of Handling Company or its Employee of its outsourced Agencies.

Nil Incident/ Accident

100% + as per Para 4 of Annex-B.

Any liability arising out of damage/loss caused to third party property/person due negligence of GHA employees/Outsourced employees or deficiency in the procedures.

Nil Incident Any such liabilities or associated costs.

17 CABIN CLEANINGCabin Cleaners to be ready to commence as soon as pax disembarkation is complete

97% 1%

Complete the cabin cleaning functions within 35 minutes of commencement

97% 1%

Discrepancies in quality of cabin cleaning(reported by Passenger/ Crew)

Max 1 case per Year

EUR 200 per case


AIR INDIA LIMITED



Sr. No. Activity MonthlyTarget

Penalty for not meeting target

(% of monthly bill)

18LOAD CONTROL/FLT OPS/ DOCUMENTATIONSigned Load sheet/Flight Plan/ other flight ops related document to be delivered to Commander on or before D-20 mins

100% 2%

NOTOC/ Flight plan/WX Chart/NOTAM, wherever generated to be acknowledged & signed by pilot in Command and a copy to be retained.

100% 7%

All above parameters shall be taken only wherever they relate to Handling Company and is within Handling Company’ responsibility & control. Handling Company to provide the handling report for certification by the authorized AI representative after each flight.

Signed the Signed theAt At

for and behalf of for and behalf of Air India Ltd.

"the Service Provider" "the Carrier"

by by


AIR INDIA LIMITED



ANNEX - IV

COMPREHENSIVE HANDLING SERVICES REQUIRED BY AIR INDIA AS PER IATA AHM 810, 2013 VERSION.

Section 1 –Management Functions

1.1.1(b), 1.1.2, 1.1.3, 1.1.41.2.1, 1.2.2, 1.2.3(a)(b)(c)(d)(e)(h)(k), 1.2.4, 1.2.5, 1.2.61.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.7, 1.3.8, 1.3.91.4.1(b), 1.4.2, 1.4.3(a), 1.4.4(a)(b)(c-in consultation with carrier’s representative), 1.4.5, 1.4.6, 1.4.7, 1.4.8Note:1.2.3 Contents of administrative duty shall be done from instruction by the carrier.1.2.4 Maintain relevant, current and updated manuals for all the services in their office for reference any time.

Section 2 - Passenger Services

2.1.1, 2.1.2, 2.1.3(a)(1,2,3,4,5,6,7)- four wheel chair and one UNM handling on FOC., 2.1.4, 2.1.5, 2.1.6(a) (b- Mishandled baggage claims only), 2.1.7, 2.1.8(a)(1,2,3), 2.1.8(b)(4,5), 2.1.9(a)(b)(d)[including booking/ rebooking, issuance / reissuance, FIMs, DBC Vouchers etc. with no commission. A ticket counter located at T-3 will be provided with facilities & AI signage],2.2.1, 2.2.2(1,3,4), 2.2.3(1,3,4), 2.2.4(a,b,c,d), 2.2.5(1,3,4)-Hand held debit machine(POS Machine) and Weighing scale at gate-Air India documents to be used for issuance of EBT and MCO’s, 2.2.6(a)(1)(2)(a,c), 2.2.6(b)(1)(2)(a,c,d), 2.2.7(a,c), 2.2.8(a,c), 2.2.9(a,c,d), 2.2.10(a,b,c)(1)(2)(a,c,d) (AI stationery to be used), 2.2.11(a)(b)(1,3,4), 2.2.12, 2.2.13(a,c,d), 2.2.14(a,c,d), 2.2.15, 2.2.16, 2.2.17,2.3.2(a)(b), 2.3.3(a), 2.3.4(a)(1,2,3,4,5,6)-twenty one days

Note:2.1.3(a(1,2)-Four wheel chair and one UNM included2.2.3- Any penalty by immigration authorities and costs of deportee handling / travel shall be debited to handling company if the passengers travel on expired passport and/ or visa or travel document irregularities)


AIR INDIA LIMITED



2.3.4(3,5,6)-21 twenty one days, 2.3.4(4-in consultation with carrier)

Section 3 - Ramp Services

3.1.1(1), 3.1.2(a)(b), 3.1.3, 3.1.4, 3.1.5, 3.1.6, 3.1.7(a), 3.1.83.2.1(b- in consultation with ADR)3.3.1, 3.3.2(6),3.4.1(a)c)(1-one mobile unit for 90 minutes is included), 3.4.1(a)(c)(2,3,4,5)3.6.1(a)(1), 3.6.1(b)(c)(3), 3.6.2(a)(1)(2), 3.6.3(a-two loaders with trestle), 3.6.4(a)(1)(2), 3.6.5(a)(1)(2)(3)(4)(5)(6-in accordance with carrier’s instruction), 3.6.6, 3.6.7(a), 3.6.9(a)(1)(2),3.7.1(a-to the extent of the fire-fighting equipment installed on handling agents’s GSE ), 3.7.23.8.1(a)(1)(2-request & recharge basis)(4), 3.8.2(b),3.10.1(a)(2,3,4,5,6,7), 3.10.1(b)(2,3,4,5,6,7,8,9)(11-on request basis), 3.10.2, 3.10.3(a)(b)(c)(d)(e)(f)(g)(h)(1), 3.10.4(1), 3.10.5,3.11.13.12.1(a)(2)(3-as and when required on request only)3.14.1(a- 40 sq. ft. for cabin material storage), 3.14.2, 3.14.3(b)3.16(as and when required on request only)

Note:3.6.1 One rear Auto Step for Cleaning Staff/refueling to be included in basic handling rate.3.6.2 Separate coach to be provided for F/J class Passenger exclusively, in case flight goes to remote.3.6.3 All equipment listed in Para 2.1.2‘EQUIPMENT’of Resource Procedure Annex-II.3.7.3 (for all Cargo holds, Water/lavatory Panel, GPU/ACU/ASU Panels)3.8.1(a)(1) One pushback per turnaround is included in basic price.3.8.1(a)(2)Towing is on recharge basis.3.8.1(a)(4) Two Wing Walkers at each wing Tip.

Section 4 - load Control Communication, Flt. Operation and Crew Management

4.1.1, 4.1.2(a)(b)(1),4.2.1, 4.2.2, 4.2.34.3.1, 4.3.2(a)(1)(2-diversionary Airport), 4.3.3, 4.3.4(b), 4.3.5(b)(d), 4.3.6, 4.3.9,4.4.1, 4.4.2, 4.4.3(b), 4.4.4, 4.4.5, 4.4.7

Note:4.3.5- Monitoring the Flight plan at diversionary airports.4.4.4- Escort crew on arrival to CBC (Crew briefing Centre) and departure crew from Check-in counter to Aircraft.Section 5 – Cargo and Mail Warehousing Services


AIR INDIA LIMITED



5.1.1(a)(3)(7)(8), 5.1.3,.5.5.1, 5.5.3(to the extent of ramp transfer)5.7.1, 5.7.2, 5.7.3,

Section 6 - Support Services

6.1.1(b-10 sq. ft. area)6.2.1(a)(c)(1)(3), 6.2.2(a)(1)(2- with AI representative permission)(3)(4)(5)(6)(11), 6.2.3(6-world tracer)6.3.1(a)(1), 6.3.2, 6.3.3(weekly report), 6.3.4, 6.3.5(weekly Reports)6.5.1,6.6.1(a)(1)(2)(3)(4)(5)(ii)(iii),6.7.1,

Note:6.2.1(1) & 6.2.2(a)-Carrier’s own SITA –DCS)6.3.1(a)(1)- For forty LD3 containers.(6.3.5) Handling Company to notify carrier about damage Containers immediately on arrival in 60 mins.Section 7 - Security Services

7.1.1(a)(2), 7.1.2(b), 7.1.3(b), 7.1.4(a)(1)(2)(4)


AIR INDIA LIMITED



ANNEX - V

HANDLING COMPANY PROFILE

Please furnish following information and other relevant information pertaining to your Handling Company in general and your facility and capability at Fiumicino”leonardo da Vinci” International Airport, Rome, Italy (FCO) in particular covering following:

1. Name, Address, Contact Telephone number, Fax number, e-mail address etc.

2. Brief resume of Handling Company specifying capabilities for providing various handling services to different aircraft at Rome in particular.

3. Please specify the services you are offering from the following in this tender and confirm that you are Authorised/Licensed Handling Agent at Fiumicino”leonardo da Vinci” Int'l Airport for the services with reference.i) Passenger (ii) Ramp iii) Flight Ops iv) Cabin Cleaning v) Cargo services

4. Please give brief description of resources held at Fiumicino”leonardo da Vinci” International Airport & the date since when providing handling services at Fiumicino”leonardo da Vinci” Int'l Airport.

a) Manpower : No of skilled personnel, unskilled workmen, Supervisory, Managerial etc working with you on your payroll.

b) Assets : Offices, workshop facility etc.

c) Equipment : Number of GS Equipment held in each type like Step Ladder, Hi-Loaders, Transporters, Conveyors etc.

Number of simultaneous wide-bodied flights you can handle at FCO.

Number of flights that you will be required to handle when AI flights are on ground - Please specify Day-wise position giving flight details.

5. Experience as Handling Agent and the number of airlines handled at present at Fiumicino International Airport (FCO) giving following information.Name ofAirlines

ServicesProvided

Type ofAircraft

Frequency Type/Name ofDCS handled


AIR INDIA LIMITED



6. Please confirm that you will be in a position to handle AI flights in AI's own

computerized SDCS through CUTE.

7. Necessary Carrier specific Training including Load & Trim, Carriers SDCS, etc. as decided by the Carrier will be provided for which no reimbursement will be made to the Handling Agent by the Carrier for Deputing their staff to undergo the same.

8. Please advise Handling Company’s approx. financial turnover annually - by way of providing ground handling service at Fiumicino”leonardo da Vinci” International Airport.

9. Contact person for this tender with contact address, telephone No, email etc.

10. Please confirm that you comply with all requirements under IATA/ICAO/FAA/ CAA/ENAC,EASA, ADR local laws/rules related with safety, Labour, Airports Authority and any other applicable regulations.

11. Please confirm that resources, procedures and service standards as per Annex II will be met and that a Service Level Agreement will be discussed and entered into. In case of non-compliance, penalty clause to be discussed and agreed upon.

12. Liability & Indemnity and Standard Termination clause as per article 8 and 11 of IATA SGHA 2013 version must be acceptable to Handling Company. Please confirm.

13. Please confirm that you will be able to commence all services, as indicated in Annexure IV effective May 18, 2016, provided the contract is awarded to you.

14. As an authorized Handling Agent, you are required to submit your offer for the "The Handling comprising of Pax (including Flight Dispatch) and Ramp (Cabin cleaning) assistance”.

15. Please confirm arranging handling of diversionary flights at agreed locations (FCO-CIA, MXP-Milan).

16. The Handling Company will be eligible for further Technical Evaluation if it obtains minimum 10 points in the “Requirement Grading in the table at Para 17 below. The commercial offer of only technically suitable parties will be opened.

17. MINIMUM EVALUATION / QUALIFYING CRITERIA

In order to assess the capability of service providers, who show interest in our selection process, point system of evaluation has been indicated in this process.

A. Minimum points to be obtained to qualify for the final Evaluation process is Ten(10).


AIR INDIA LIMITED



B. The term “Ground Handling Services” means services meeting all requirement as in Annex IV of this of ‘IATA SGHA (January 2013)’.

Sr. no. Parameter Points Party’s responsei) Number of years in the business of providing Ground Handling services for

scheduled commercial Passenger flights at FCO.Less than 3 years. 03 to 5 years 16 to 9 years 310 years & above 5

ii) Number of airports where you have Ground Handling services set up for passenger flight handling in Italy & Europe.One airport 12 to 5 airports 26 to 9 airports 310 airports & above 5

iii) Total number of scheduled client airlines to which you are providing Ground Handling services at the airports of your operation.Less than 03 client 003 to 05 clients 106 to 10 clients 211 to 15 clients 316 to 20 clients 421 & more clients 5

iv) Please provide maximum numbers of flights handled by you during the year (2015) at Rome (FCO) of your operation. Indicate the name(s) of the airport.Less than Five Hundred (500) flights – 0 points

0

500 – 1000 flts. 11001 -2000 flts. 22001 -3000 flts. 33001 -5000 flts 45001 & above 5

v) Number of flights (Wide Body) handled at the same time (bunching of flights) at Fiumicino international Airport (FCO).Less than 02 flights 002 – 04 flights 105 - 09 flights 210 - 15 flights 316 -20 flights 421 & above 5

vi) Safety Track Record-Nil Ground Incident (Records/ recognised by Airport Operator / Civil Aviation Authority/ Local Operating Body and Biggest Client


AIR INDIA LIMITED



Sr. no. Parameter Points Party’s responseAirlines.Nil Incident for last 2 years 1Nil Incident for last 5 years 2Nil Incident for last 10 years 3

vii) The Annual Turnover in Ground Handling Business at Rome in EURO.less than 5 million 05 to 10 millions 1More than 10 upto 20 millions 2Above 20 millions 3

viii) Is Service Provider an ISAGO certified?Yes 3No 0

ix) Number of Accreditations / Certifications/Approvals for Ground Handling services held by you.One 1Two 2Three 3Four 4Five & above 5

x) No of Star Alliance Airlines handled (Indicate Airlines Names) by Service provider at FCO.Nil Airlines 001-03 Airlines 104-06 Airlines 27 or More Airlines 3

18 Integrity pact and Integrity Pact program must be acceptable to you. Please confirm.

19 PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE.

All responses to be signed by Authorized Signatory with company Seal.


AIR INDIA LIMITED



ANNEX – VI

COMMERCIAL OFFER

Your quotation must cover following points:

Quotation for providing comprehensive services as per service requirements listed in Annex IV for respective services and meeting the resources required / procedures and service standards as in Annexure II for handling of Air India flights (B777-200/300/ B787-800/900/A330-200 Transit/Turnaround) at Fiumicino“leonardo da Vinci” International Airport, Rome(FCO) and arrange to handle diversionary flights at FCO-CIA, MXP-Milan.

Please note, your quotation must be in the form of Annex B, simplified version of IATA SGHA January 2013, with the rates as in the following format.

PARAGRAPH 1 - HANDLING SERVICES AND CHARGES

1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the same aircraft, the Handling Company shall provide the following services (Same as in Annex-IV) of this SGHA at the following rates in EURO (EUR).

1.1.1 Services Sections/ Terms (Pax, Flt. Ops, Cabin cleaning and Ramp Handling) services required by Air India as per IATA AHM 810, 2013 Version.

Section 1 –Management Functions

1.1.1(b), 1.1.2, 1.1.3, 1.1.41.2.1, 1.2.2, 1.2.3(a)(b)(c)(d)(e)(h)(k), 1.2.4, 1.2.5, 1.2.61.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.7, 1.3.8, 1.3.91.4.1(b), 1.4.2, 1.4.3(a), 1.4.4(a)(b)(c-in consultation with carrier’s representative), 1.4.5, 1.4.6, 1.4.7, 1.4.8Note:1.2.3 Contents of administrative duty shall be done from instruction by the carrier.1.2.4 Maintain relevant, current and updated manuals for all the services in their office for reference any time.

Section 2 - Passenger Services

2.1.1, 2.1.2, 2.1.3(a)(1,2,3,4,5,6,7)- four wheel chair and one UNM handling on FOC., 2.1.4, 2.1.5, 2.1.6(a) (b- Mishandled baggage claims only), 2.1.7, 2.1.8(a)(1,2,3), 2.1.8(b)(4,5), 2.1.9(a)(b)(d)[including booking/ rebooking, issuance / reissuance, FIMs, DBC Vouchers etc. with no commission. A ticket counter located at T-3 will be provided with facilities & AI signage],2.2.1, 2.2.2(1,3,4), 2.2.3(1,3,4), 2.2.4(a,b,c,d), 2.2.5(1,3,4)-Hand held debit machine(POS


AIR INDIA LIMITED



Machine) and Weighing scale at gate-Air India documents to be used for issuance of EBT and MCO’s, 2.2.6(a)(1)(2)(a,c), 2.2.6(b)(1)(2)(a,c,d), 2.2.7(a,c), 2.2.8(a,c), 2.2.9(a,c,d), 2.2.10(a,b,c)(1)(2)(a,c,d) (AI stationery to be used), 2.2.11(a)(b)(1,3,4), 2.2.12, 2.2.13(a,c,d), 2.2.14(a,c,d), 2.2.15, 2.2.16, 2.2.17,2.3.2(a)(b), 2.3.3(a), 2.3.4(a)(1,2,3,4,5,6)-twenty one days

Note:2.1.3(a(1,2)-Four wheel chair and one UNM included2.2.3- Any penalty by immigration authorities and costs of deportee handling / travel shall be debited to handling company if the passengers travel on expired passport and/ or visa or travel document irregularities)2.3.4(3,5,6)-21 twenty one days, 2.3.4(4-in consultation with carrier)

Section 3 - Ramp Services

3.1.1(1), 3.1.2(a)(b), 3.1.3, 3.1.4, 3.1.5, 3.1.6, 3.1.7(a), 3.1.83.2.1(b- in consultation with ADR)3.3.1, 3.3.2(6),3.4.1(a)c)(1-one mobile unit for 90 minutes is included), 3.4.1(a)(c)(2,3,4,5)3.6.1(a)(1), 3.6.1(b)(c)(3), 3.6.2(a)(1)(2), 3.6.3(a-two loaders with trestle), 3.6.4(a)(1)(2), 3.6.5(a)(1)(2)(3)(4)(5)(6-in accordance with carrier’s instruction), 3.6.6, 3.6.7(a), 3.6.9(a)(1)(2),3.7.1(a-to the extent of the fire-fighting equipment installed on handling agents’s GSE ), 3.7.23.8.1(a)(1)(2-request & recharge basis)(4), 3.8.2(b),3.10.1(a)(2,3,4,5,6,7), 3.10.1(b)(2,3,4,5,6,7,8,9)(11-on request basis), 3.10.2, 3.10.3(a)(b)(c)(d)(e)(f)(g)(h)(1), 3.10.4(1), 3.10.5,3.11.13.12.1(a)(2)(3-as and when required on request only)3.14.1(a- 40 sq. ft. for cabin material storage), 3.14.2, 3.14.3(b)3.16(as and when required on request only)

Note:3.6.1 One rear Auto Step for Cleaning Staff/refueling to be included in basic handling rate.3.6.2 Separate coach to be provided for F/J class Passenger exclusively, in case flight goes to remote.3.6.3 All equipment listed in Para 2.1.2‘EQUIPMENT’of Resource Procedure Annex-II.3.7.3 (for all Cargo holds, Water/lavatory Panel, GPU/ACU/ASU Panels)3.8.1(a)(1) One pushback per turnaround is included in basic price.3.8.1(a)(2)Towing is on recharge basis.3.8.1(a)(4) Two Wing Walkers at each wing Tip.

Section 4 - load Control Communication, Flt. Operation and Crew Management

4.1.1, 4.1.2(a)(b)(1), of 63


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4.2.1, 4.2.2, 4.2.34.3.1, 4.3.2(a)(1)(2-diversionary Airport), 4.3.3, 4.3.4(b), 4.3.5(b)(d), 4.3.6, 4.3.9,4.4.1, 4.4.2, 4.4.3(b), 4.4.4, 4.4.5, 4.4.7

Note:4.3.5- Monitoring the Flight plan at diversionary airports.4.4.4- Escort crew on arrival to CBC (Crew briefing Centre) and departure crew from Check-in counter to Aircraft.Section 5 – Cargo and Mail Warehousing Services

5.1.1(a)(3)(7)(8), 5.1.3,.5.5.1, 5.5.3(to the extent of ramp transfer)5.7.1, 5.7.2, 5.7.3,

Section 6 - Support Services

6.1.1(b-10 sq. ft. area)6.2.1(a)(c)(1)(3), 6.2.2(a)(1)(2- with AI representative permission)(3)(4)(5)(6)(11), 6.2.3(6-world tracer)6.3.1(a)(1), 6.3.2, 6.3.3(weekly report), 6.3.4, 6.3.5(weekly Reports)6.5.1,6.6.1(a)(1)(2)(3)(4)(5)(ii)(iii),6.7.1,

Note:6.2.1(1) & 6.2.2(a)-Carrier’s own SITA –DCS)6.3.1(a)(1)- For forty LD3 containers.(6.3.5) Handling Company to notify carrier about damage Containers immediately on arrival in 60 mins.Section 7 - Security Services

7.1.1(a)(2), 7.1.2(b), 7.1.3(b), 7.1.4(a)(1)(2)(4)

1.1.2 Handling Charges and Discount

(i) Comprehensive Flight handling rates (EUR) comprising of Passenger handling including Flight Dispatch, Ramp handling (including Cabin cleaning), Common Facilities charges


AIR INDIA LIMITED



(Use of CUPPS, CUTE charges), provisions of Counters including all services of Para 1.1.1 are as follows:

Type of Aircraft Type of Operations (Rates in EUR)Per Transit Per Turnaround Per Terminating +

OriginatingB787-800/900,

B777-200LR, B777-300ER

B747-200/300/400

B737, A321, A320, A319

The above flight handling charges per flight are for resources requirement and Service standards mentioned in Annex II of Tender Document and for Service Requirements mentioned in Para 1.1.1 of this annexure.

Any taxes, surcharges, royalties etc. that may be applicable on the above quoted rates must be specified.List of exclusions, if any on above quoted rated.

(ii) Discount Percentage (%) on basic flight handling charge Para 1.1.2 – (i) for total number of flights in a month.

Average Flights per MonthLess than 12 12 to 16 17 to 20 28 or more

1.1.3 List of charges for additional Ground equipment like Ground power unit, Air Conditioning unit, Air Stater Unit, additional Step Ladder, deicing (equipment & fluid) etc. to be furnished. Rates in EUR per half an hour of usage per flight should be mentioned in Paragraph 2 of this Annex.

Note: Lowest quote shall be calculated based on the total cost to the carrier after taking into account- Handling rates quoted at para 1.1.2 (i), at current volume of flight operations and applying discount offered at para 1.1.2 (ii) on the current volume of operations and adding taxes and other charges if any applicable on Daily flight as indicated para 1.1 .


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1.2 Handling in case of Technical landing (FERRY-IN/FERRY-OUT) flight will be charged at Twenty Five (25) % of the above rates in sub-paragraph 1.1.2(i) , provided that a physical change of load is not involved.

1.3 Handling in case of return to ramp will not be charged extra, provided that a physical change of load is not involved.

1.4 Handling in case of return to ramp involving a physical change of load will be charged as for handling in case of technical landing in accordance with Sub-Paragraph 1.2 of this Annex.

1.5 In case of “LIVE-IN-FERRY-OUT” or “FERRY-IN-LIVE-OUT” flight, 50% of the rates in Para 1.1.2(i) will be charged.

1.6 Rates and discounts quoted in Para 1 and para 2 shall remain firm for three years.

1.7 Specify all taxes that may be applicable on the quoted rates in sub-paragraph 1.1.2 and 1.1.3 of this Annex.

1.8 No additional charge should be levied to AI for handling flights during nights, holidays, weekends, Bank holidays, off days or for overnight stay.

1.9 There will be no charge for flight cancellations where the Carrier informs/gives notice 6 hours prior to schedule time of Departure. If the Handling Company is notified after the deadline , carrier will be charged 35% of the Comprehensive rates in Para 1.1.2(i). If the cancelled flight is scheduled to arrive at FCO from MXP, no charge would be applied.

1.10In case of diverted flight without change of load, 25% of the transit rate as in Para 1.1.2(i) will apply. Whereas in case of change of load the transit rates as in para 1.1.2(i) will apply.

1.11 No escalation in handling charges will be acceptable in case of change in schedule of flight Operations.

1.12 Specify the Lead-Time for commencement to provide services with effect from 18 May 2016, if the contract is awarded to you.

1.13 In addition to the Article 1.6 of the Main agreement, in the event of an accident or incident involving the carrier’s aircraft which causes the carrier to activate its emergency plan, the Handling Company will utilize the emergency plan as agreed between the parties responding to such situation and to assist survivors and families.

PARAGRAPH 2 - ADDITIONAL SERVICES AND CHARGES

List of Services not included in paragraph 1 above and to be on additional charge


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S/no. Manpower/Services/Equipment Unit Rates in EUR

1 Customer Agent Per Hour2 Ramp Supervisor Per Hour3 Ramp Agent Per Hour4 Lead Agent Per Hour5 Customer Service Duty Manager Per Hour6 Wheel Chair(from fifth wheel chair) Per

Passenger

7 Medilift Per Flight8910

2.1 No overtime will be paid if the flight is arriving late upto 3 hrs of scheduled arrival time or departing late upto 3 hrs after the scheduled departure time. No extra charge for early arrival of flights upto 2 Hrs.

2.2 The rates set out in Paragraph 1 and Paragraph 2 will remain firm and fix for the complete contract tenure. The Handling Company has to absorb any hike on account of Consumer Price Index (CPI) in the country.

PARAGRAPH 3 - DISBURSEMENTS

3.1 Any disbursement made by the Handling Company on behalf of the Carrier will be reimbursed by the carrier at actual cost price.

PARAGRAPH 4 - LIABILITY AND INDEMNITY

4.1 The limit of liability referred to Sub-Article 8.5 of the Main Agreement of SGHA version 2013 shall be as follows:

Aircraft Type Limit (Per Incident) in USDB777/B747/B787 All series 1,500,000

B737/A321/A320/A319 1,000,000

4.2 Notwithstanding Article 8.1, Handling Company shall be liable for the compensation paid towards mishandling, damage to, delay or loss of baggage and cargo or mail due reasons attributable to the Handling company.


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PARAGRAPH 5 - AREA OF RESPONSIBILITY INCLUDING SUPERVISION AND ADMINISTTRATION

5.1 The area of responsibility as mentioned in sub-sections 4.3 and 4.6 of Annex-A is: Fiumicino”leonardo da Vinci” International Airport and (FCO-CIA, MXP(Milan))in case of diversionary flights

5.2 In addition to sub-article 5.1 of the Main Agreement, the Handling Company will maintain an acceptable level of training recognized by IATA in order to meet the requirements and instructions of the carrier when providing services with a safety aspect such as Load Control, Loading of aircraft and particularly the handling of dangerous goods.

5.3 All training cost and expenses of the Handling Company’s personnel pertaining to Carrier’s DCS or system cutover, or such training as may be required in line with Sub –Article 5.8 of Main Agreement will be borne by Handling Company. No cost will be levied to carrier for deputing GHA staff for such Trainings. The Handling Company shall be responsible, at its own cost and expense, for any additional training required due to employee turnover or course failures.

PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the main Agreement, the Handling Company plans to Subcontract following services:

Section Service Company

PARAGRAPH 7 - PAYMENT

7.1 Notwithstanding Sub–Article 7.2 of the main Agreement, payment of account shall be effected locally in local currency (EURO), on monthly basis within 30 days of receipt of invoices by carrier locally.

7.2 Payment shall be issued to the Handling Company by Carrier on the following Account information:

Name of the Acoount:Account Number:Name of the Bank:Bank Address:

PARAGRAPH 8 - DURATION, MODIFICATION AND TERMINATION of 63


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8.1 This Annex B shall be effective from 18th May-2016 and shall continue in force for a period of three years or until terminated by either party giving 60 days’ notice in writing to other party in accordance with Article 11 of the Main Agreement of SGHA 2013 version. However in case of discontinuation of Carrier’s flight operations, termination will be without such notice.

8.2 Notwithstanding Sub-article 11.11 of the Main Agreement, the Ground Handling rates as specified in Para 1 of this Annex B will remain firm for the complete duration of the contract(ie. for the period of 3 years) and no escalation for any reason would apply.

8.3 Notwithstanding Sub-article 11.2 of the Main Agreement, any modification shall be in the form of an Annex B including one made in this Annex B and agreed and signed by the handling Company and the Carrier’s representative.

PARAGRAPH 9- CONFIDENTIALITY, DATA PROTECTION AND GOVERNING LAWS

9.1 The carrier and the Handling Company agree not to reproduce this Annex or to distribute it to others, in whole or in part, at any time, and permanently to keep confidential all information contained with the Annex and all information made available by the Handling Company and the carrier to each other during its negotiation or in the provision of the services.

9.2 In the provision of the services under this agreement the handling Company shall use reasonable measures to prevent the unauthorized disclosure, processing, capture, transmission or use of information relating to identified or identifiable individuals ( including customers and employee data ) which has been collected by or on behalf of the carrier. The Handling Company agrees not to use such information other than for the purposes of performing the services or as instructed by the carrier,

9.3 In accordance Article 9 of the Main Agreement, this Annex shall be Governed by and interpreted in accordance with the Laws of Rome Special Administrative Region. Court for the resolution of dispute shall be the Courts of Rome Special Administrative Region.

PARAGRAPH 10 –NOTIFICATION

10.1 (i) In accordance Sub-article 11.3 of the Main Agreement, any notice or communication hereunder shall be given to the respective parties as follows:

To Carrier: Air India Ltd.Executive Director-Ground HandlingRoom No-423,


AIR INDIA LIMITED



113, Airlines House,Gurudwara Rakabganj Road,New Delhi-INDIA-110001Telephone: +9111 23422 144Email: [email protected]

To Handling Company:

______________________________________________________________________________________________________________________________________

10.1 (ii) The aforementioned notice or communication may also be served by the authorized nominee of the above addressees.

PARAGRAPH 11 – DECLARATION

11.1 "It is expressly understood and agreed by and between ____________Ltd. (Italian Firm) and Air India Ltd. (the Indian PSU) that Air India Ltd. is entering into this agreement solely on its own behalf and not on behalf of any other person or entity. In particular it is expressly understood and agreed that the Government of India is not a party to this agreement and has no liabilities, obligations or rights hereunder. It is expressly understood and agreed that Air India Ltd. is an independent legal entity with power and authority to enter into contracts solely in its own behalf under the applicable laws of India and general principles of Contract Law. ____________expressly agrees, acknowledges and understands that Air India Ltd. is not an agent, representative or delegate of the Government of India. It is further understood and agreed that the Government of India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising out of the contract. Accordingly ,_____________Ltd. hereby expressly waives, releases and forgoes any and all actions or claims, including cross claims, impleader claims or counter claims against the Government of India arising out of this contract and covenants not to suit the Government of India as to any manner, claim, cause of action or things whatsoever arising of or under this agreement.


AIR INDIA LIMITED



PARAGRAPH 12 - SERVICE LEVEL AGREEMENT & INTEGRITY PACT

12.1 The executed Service Level Agreement, to be attached to Annex B as Annexure and will form integral part of the SGHA.

12.2 The executed Integrity Pact, to be attached in this Annex B as Annexure.

12.3 The Handling Company agrees to provide the services in accordance with the Services Standards as required by the Carrier.

Signature of Authorised Signatory With Company Seal


AIR INDIA LIMITED



Annex VII

INTEGRITY PACT PROGRAM

I. INTRODUCTION

Air India Ltd. is a premier Public Sector airline (formed with the merger of the erstwhile Air-India and Indian Airlines) engaged in air transportation of passengers and cargo in India and abroad. The brand name of the Company is AIR-INDIA and it conducts its business by benchmarking itself to the highest ethical standards, and adopting the best practices followed by the industry.

It does business with a number of domestic and international Bidders, Contractors and Vendors of goods and services (Counterparties). Air India Limited is committed to fostering the most ethical and corruption free business environment. Air India Limited values its relationships with all Counterparts and deals with them in a fair and transparent manner.

In order to achieve these goals, Air India Limited is implementing the Integrity Pact Program in cooperation with Central Vigilance Commission (CVC) in respect of all contracts of the value of Rs.10 crores and above. As a part of this initiative, Air India Limited will, in consultation with CVC, appoint external Independent Monitors who will help Air India Limited in implementing the Integrity Pact Program. The Integrity Pact would be signed by the Principal and the Vendor at the pre-tendering stage itself, and will form part of the Tender document. A pre-signed Integrity Pact by the Principal would form part of the Tender document. The Vendors would sign the Pact and submit it along with the financial and technical bids.

The ingredients of Air India Limited’s Integrity Pact Program are broadly based on :-

- Commitments and Obligation of Air India Limited and its employees - Commitments and Obligation of Counterparties- Violation and Consequences- Independent Monitor- Implementation Guidelines- Role of Independent Monitors.

II. COMMITMENTS AND OBLIGATION OF Air India Limited

a. Air India Limited is committed to have the most ethical and corruption- free business dealings with its Counterparties.


AIR INDIA LIMITED



b. Air India Limited values its relationship with all Counterparties and will deal with them in a fair and transparent manner.

c. Air India Limited and/or its Associates (employees, agents, consultants, advisors, etc.) will not seek or take bribes / undue benefit directly or indirectly for themselves or for third parties.

d. In a competitive tender as well as in general procurement, Air India Limited will deal with all Counterparties with equity, reason and fairness.

e. Air India Limited will exclude all Associates who may be prejudiced or have a Conflict of Interest in dealings with Counterparties.

f. Air India Limited will honour its commitments and make due payments to Counterparties in a timely manner.

g. Air India Limited will initiate action and pursue it vigorously whenever corruption or unethical behaviour occurs.

III.COMMITMENTS AND OBLIGATIONS OF THE ‘COUNTER-PARTY’

a. The Counterparty, directly or indirectly (through Agent, consultant, advisor, etc.), will not pay any bribes or give illegal benefit to any one to gain undue advantage in dealing with the Principal, Air India Limited.

b. The Counterparty will not engage in collusion, Price-Fixing, etc. with other Counterparties in dealing with the Principal, Air India Limited.

c. The Counterparty will not pass on to any third party any of the Principal’s confidential information unless authorized by the organization.

d. The Counterparty will promote and observe best ethical practices within its organization.

e. The Counterparty will inform the Independent Monitor:

i. If it receives demand for a bribe or illegal payment/benefit and

ii. If it comes to know of any unethical or illegal practice in the Principal’s organization (Air India Limited)

iii. If it makes any payment to any of Air India Limited’s Associates.

f. The Counterparty will not make any false or misleading allegations against Air India Limited or its Associates.


AIR INDIA LIMITED



IV. VIOLATIONS & CONSEQUENCES

a. If a Counterparty commits a violation of its Commitments and Obligations under the Integrity Pact Program during the bidding process, it shall be liable to compensate Air India Limited by way of Liquidated damages amounting to a sum equivalent to 3% of the value of the offer or the amount equivalent to Earnest Money Deposit/Bid Security, whichever is higher or an amount determined by the Independent Monitor.

b. Incase of violation of the Integrity Pact whereby after award of the Contract the Principal (Air India Limited) terminates or is entitled to terminate the Contract, Air India Limited shall be entitled to demand and recover from the Contractor liquidated damages equivalent to 5% of the contract value or the amount equivalent to Security Deposit/Performance Bank Guarantee, whichever is higher or an amount determined by the Independent Monitor.

c. Air India Limited may ban and exclude the Counterparty from future dealings until the Independent Monitor is satisfied that the Counterparty will not commit any future violation.

d. Air India Limited may initiate criminal proceedings against the violating Counterparty, depending on the gravity of the violation.

e. In case there is a violation of the Integrity Pact by the Principal (Air India Limited) or its Associates (i.e. employees, agents, consultants, advisors, etc.), Air India Limited undertakes to take appropriate action against them.

f. If the complaint made by a counter party is found to be frivolous or mischievous, action in the form of certain sanctions would be taken against the said complainant.

V. INDEPENDENT MONITOR

1. Chairman & MD, Air India Limited, is the authority to appoint Independent Monitor(s) to oversee the implementation and effectiveness of the Integrity Pact Program. The process for their appointment shall be similar to Outside Expert Committee (OEC). For this purpose, a panel of Independent Monitors may be constituted by Air India Limited and the same may be referred to CVC for clearance.

2. The Independent Monitor will be a person of Impeccable Integrity, Knowledgeable of Air India Limited’s business and experienced in commercial activities.

3. It will be a voluntary, non-salaried position of 3 years terms. Independent Monitor will have stature /benefits similar to those of Chairman of the Audit Committee of Board/status of the Directors of Air India Limited. The remuneration and perquisites would be similar to the remuneration/perks of independent Directors on the Board of Air India Limited.


AIR INDIA LIMITED



4. The main objective of the Independent Monitor will be to oversee the implementation of the Integrity Pact Program, to prevent corruption, or any other unethical practices in the implementation of the contract.

5. The Independent Monitor will not have administrative or enforcement responsibilities. He will coordinate his efforts through the CVO or other anti-corruption institutions such as CVC. (He may engage services of outside agencies such as accounting firms, law firms, etc at Air India Limited’s expense, if required, in discharge of his responsibilities after obtaining the approval of the Chairman & M.D.)

6. The Independent Monitor will have access to all offices and internal records of the Principal in respect of the Tender in question. He will also have access to Counterparties’ records and information regarding its dealing with the Principal.

7. The Independent Monitor will have the right to attend any meetings between the Principal and the Counterparties. As far as possible, the meetings should be scheduled in India. In respect of any meeting to be held outside India, attendance by the Independent Monitor would be decided in consultation with the Chairman & M.D., Air India Limited.

8. If the Independent Monitor observes or suspects an irregularity, he will inform the Chairman of Air India Limited. Once the Independent Monitor is satisfied that any irregularity has taken place, he may also inform the CVO and CVC.

VI. IMPLEMENTATION GUIDELINES

To implement the Integrity Pact Program, the following general Guidelines are suggested:

a. To select and appoint a Panel of Independent Monitors in consultation with the CVC.

b. To get commitment from all Senior Level executives/officials of Air India Limited to implement the program. It should be recognized that there may be resistance to Integrity Pact program.

c. To develop detailed implementations plans and finalize the Integrity Pact document in consultation with the Independent Monitors.

d. To notify all senior staff members, Board of Directors, any other over-sight body of the Organization and major suppliers of Air India Limited’s plans to implement Integrity Pact program, which is to be Included in Air India Limited’s web site and also disclose this initiative to the media.


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VII. PERIODIC REVIEW & EVALUATION

It is recommended that the Board of Directors of Air India Limited periodically review

the effectiveness of Integrity Pact Program by all or some of the following measures:-

1. The Independent Monitors and senior leadership of Air India Limited do an annual self-

assessment of Integrity Pact Program effectiveness and identify areas / ways to improve the

same.

2. The Independent Monitor will submit an annual report on the progress / effectiveness of Integrity Pact Program to the Board of Directors of Air India Limited.

3. Air India Limited may conduct an annual 360-degree review (through an outside agency, if required) with senior executives, junior executives, suppliers, and competitors, regarding the effectiveness of the Integrity Pact Program in reducing corruption. Feed-back may be taken from the junior and senior executives of the Principal, suppliers and competitors.

4. Air India Limited should meet with CVC on an annual basis to review the effectiveness of the program.


AIR INDIA LIMITED



INTEGRITY PACT

Between

Air India Ltd. hereinafter referred to as “The Principal”,

and

hereinafter referred to as “The Bidder/ Contractor”

PREAMBLE

The Principal intends to award, under laid down organizational procedures, contract(s) for (Company’s Name).The Principal values full compliance with all relevant laws of the land, rules, regulations, economic use of resources and of fairness/transparency in its relations with its Bidder(s) and/or Contractor(s).

In order to achieve these goals, the Principal will appoint an Independent External Monitor (IEM), who will monitor the tender process and the execution of the contract for compliance with the principles mentioned above.

Section 1 – Commitments of the Principal

1. The Principal commits itself to take all measures necessary to prevent corruption and to observe the following principles:-

a. No employee of the Principal, personally or through family members, will in connection with the tender for, or the execution of a contract, demand, take a promise for or accept, for self or third person, any material or immaterial benefit which the person is not legally entitled to. The word ‘take’ shall also include the past and future.

b. The Principal will, during the tender process treat all Bidder(s) with equity and reason. The Principal will in particular, before and during the tender process, provide to all Bidder(s) the same information and will not provide to any Bidder(s) confidential/additional information through which the Bidder(s) could obtain an advantage in relation to the tender process or the contract execution.

c. The Principal will exclude from the process all known prejudiced persons and persons who would be known to have a connection or nexus with the prospective bidder.

2. If the Principal obtains information on the conduct of any of its employees which is a criminal offence under the IPC/PC Act or the conduct rules of the Principal, or if there be a substantive suspicion in this regard, the Principal will inform the Chief Vigilance Officer and in addition can initiate disciplinary actions.


AIR INDIA LIMITED



Section 2 – Commitments of the Bidder(s)/ contractor(s)

1. The Bidder(s)/ Contractor(s) commit themselves to take all measures necessary to prevent corruption in their dealings with Air India Limited. He commits himself to observe the following principles during his participation in the tender process and during the contract execution.

a. The Bidder(s)/ Contractor(s) will not, directly or through any other person or firm, offer, promise or give to any of the Principal’s employees involved in the tender process or the execution of the contract or to any third person any material or other benefit which he/she is not legally entitled to, in order to obtain in exchange any advantage of any kind whatsoever during the tender process or during the execution of the contract.

b. The Bidder(s)/Contractor(s) will not enter with other Bidders into any undisclosed agreement or understanding, whether formal or informal. This applies in particular to prices, specifications, certifications, subsidiary contracts, submission or non-submission of bids or any other actions to restrict competitiveness or to introduce cartelisation in the bidding process.

c. The Bidder(s)/Contractor(s) will not commit any offence under the relevant IPC/PC Act; further the Bidder(s)/ Contractor(s) will not use improperly, for purposes of competition or personal gain, or pass on to others, any information or document provided by the Principal as part of the business relationship, regarding plans, technical proposals and business details, including information contained or transmitted electronically.

d. The Bidder(s)/Contractors(s) of foreign origin shall disclose the name and address of the Agents/representatives in India, if any. Similarly the Bidder(s)/Contractors(s) of Indian Nationality shall furnish the name and address of the foreign principals, if any. Further details as mentioned in the “Guidelines on Indian Agents of Foreign Suppliers” shall be disclosed by the Bidder(s)/Contractor(s).Further, as mentioned in the Guidelines all the payments made to the Indian agent/representative have to be in Indian Rupees only. Copy of the “Guidelines on Indian Agents of Foreign Suppliers” is placed at (Page nos. 6-7)

e. The Bidder(s)/Contractor(s) will, when presenting his bid, disclose any and all payments he has made, is committed to or intends to make to agents, brokers or any other intermediaries in connection with the award of the contract.

f. This integrity pact shall override the confidentiality clause, if any, in the offer submitted by the Contractor/Bidder and in the agreement entered into by the Principal with the Contractor/Bidder.

2. The Bidder(s)/Contractor(s) will not instigate third persons to commit offences or acts outlined above or be an accessory to such offences.


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Section 3 - Disqualification from tender process and exclusion from future contracts

If the Bidder(s)/Contractor(s), before award or during execution has committed a transgression through a violation of Section 2, above or in any other form such as to put his reliability or credibility in question, the Principal is entitled to disqualify the Bidder(s)/Contractor(s) from the tender process or take action as per the procedure mentioned in the “Guidelines on Banning of business dealings”. Copy of the “Guidelines on Banning of business dealings” is placed at Page nos. 8-16.

Section 4 – Compensation for Damages

1. If the Principal has disqualified the Bidder(s) from the tender process prior to the award according to Section 3, the Principal is entitled to demand and recover the damages equivalent to Earnest Money Deposit/Bid Security and other actual damages due to the consequential delay.

2. If the Principal has terminated the contract according to Section 3, or if the Principal is entitled to terminate the contract according to Section 3, the Principal shall be entitled to demand and recover from the Contractor liquidated damages of the Contract value or the amount equivalent to Performance Bank Guarantee.

3. The Contractor/Bidder shall not be entitled to claim from the Principal any amounts either as damages or otherwise, on account of termination.

Section 5 – Previous transgression

1. The Bidder declares that no previous transgressions occurred in the last 3 years with any other Company in any country conforming to the corruption approach or with any other Public Sector Enterprise in India that could justify his exclusion from the tender process.

2. If the Bidder makes incorrect statement on this subject, he can be disqualified from the tender process or action can be taken as per the procedure mentioned in “Guidelines on Banning of business dealings”.

Section 6 – Equal treatment of all Bidders/Contractors/Subcontractors

1. The Bidder(s)/ Contractor(s) undertake(s) to demand from all subcontractors a commitment in conformity with this Integrity Pact, and to submit it to the Principal before contract signing.

2. The Principal will enter into agreements with identical conditions as this one with all Bidders, Contractors and Subcontractors.

3. The Principal will disqualify from the tender process all bidders who do not sign this Pact or violate its provisions.


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Section 7 –Criminal charges against violating Bidder(s)/Contractor(s)/ Subcontractor(s)

If the Principal obtains knowledge of conduct of a Bidder, Contractor or Subcontractor, or of an employee or a representative or an associate of a Bidder, Contractor or Subcontractor which constitutes corruption, or if the Principal has substantive suspicion in this regard, the Principal will inform the same to the Chief Vigilance Officer.

Section 8 – Independent External Monitor/Monitors

1. The Principal appoints competent and credible Independent External Monitor for this Pact. The task of the Monitor is to review independently and objectively, whether and to what extent the parties comply with the obligations under this agreement.

2. The Monitor is not subject to instructions by the representatives of the parties and performs his functions neutrally and independently. He shall report to the Chairman, Air India Limited.

3. The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access without restriction to all Project documentation of the Principal including that provided by the Contractor. The Contractor will also grant the Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional access to his project documentation. The same is applicable to Subcontractors. The Monitor is under contractual obligation to treat the information and documents of the Bidder(s)/ Contractor(s)/ Subcontractor(s) with confidentiality.

4. The Principal will provide to the Monitor sufficient information about all meetings among the parties related to the Project provided such meetings could have an impact on the contractual relations between the Principal and the Contractor. The parties offer to the Monitor the option to participate in such meetings.

5. As soon as the Monitor notices, or believes to notice, a violation of this agreement, he will so inform the Management of the Principal and request the Management to discontinue or take corrective action, or to take other relevant action. The monitor can in this regard submit non-binding recommendations. Beyond this, the Monitor has no right to demand from the parties that they act in a specific manner, refrain from action or tolerate action.

6. The Monitor will submit a written report to the Chairman, Air India Limited within 8 to 10 weeks from the date of reference or intimation to him by the Principal and, should the occasion arise, submit proposals for correcting problematic situations.

7. Monitor shall be entitled to compensation on the same terms as being extended to / provided to Independent Directors on the Air India Limited Board.


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8. If the Monitor has reported to the Chairman Air India Limited, a substantiated suspicion of an offence under relevant IPC/ PC Act, and the Chairman Air India Limited has not, within the reasonable time taken visible action to proceed against such offence or reported it to the Chief Vigilance Officer, the Monitor may also transmit this information directly to the Central Vigilance Commissioner.

9. The word ‘Monitor’ would include both singular and plural.

Section 9 - Pact DurationThis Pact begins when both parties have legally signed it. It expires for the Contractor 3 years after the last payment under the contract, and for all other bidders 12 months after the contract has been awarded.If any claim is made/ lodged during this time, the same shall be binding and continue to be valid despite the lapse of this pact as specified above, unless it is discharged / determined by board of AI.

Section 10 - Other provisions1. This agreement is subject to Indian Law, Place of performance and jurisdiction is the

Registered Office of the principal ie Delhi.2. Changes and supplements as well as termination notices need to be made in writing. Side

agreements have not been made.3. If the contractor is a partnership or a consortium, this agreement must be signed by all

partners or consortium members and in the case of a Company by an authorised representative.

4. Should one or several provisions of this agreements turn out to be invalid, the remainder of this agreement remain valid. In this case the parties will strive to come to an agreement to their original intentions.

_____

Ramesh Kumar,

Manager, Rome, Air India Limited


AIR INDIA LIMITED



GUIDELINES FOR INDIAN AGENTS OF FOREIGN SUPPLIERS

1.0 There shall be compulsory registration of agents for all Global (Open) Tender and Limited Tender. An agent who is not registered with Air India Limited Departments/Stations shall apply for registration in the prescribed Application –Form.

1.1 Registered agents will file an authenticated Photostat copy duly attested by a Notary Public/Original certificate of the principal confirming the agency agreement and giving the status being enjoyed by the agent and the commission/remuneration/salary/ retainer ship being paid by the principal to the agent before the placement of order by Air India Limited Departments/Stations.

1.2 Wherever the Indian representatives have communicated on behalf of their principals and the foreign parties have stated that they are not paying any commission to the Indian agents, and the Indian representative is working on the basis of salary or as retainer, a written declaration to this effect should be submitted by the party (i.e. Principal) before finalizing the order

2.0 DISCLOSURE OF PARTICULARS OF AGENTS/ REPRESENTATIVES IN INDIA. IF ANY.

2.1 Tenderers of Foreign nationality shall furnish the following details in their offer:

2.1.1 The name and address of the agents/representatives in India, if any and the extent of authorization and authority given to commit the Principals. In case the agent/representative be a foreign Company, it shall be confirmed whether it is real substantial Company and details of the same shall be furnished.

2.1.2 The amount of commission/remuneration included in the quoted price(s) for such agents/representatives in India.

2.1.3 Confirmation of the Tenderer that the commission/ remuneration if any, payable to his agents/representatives in India, may be paid by Air India Limited in Indian Rupees only.

2.2 Tenderers of Indian Nationality shall furnish the following details in their offers:

2.2.1 The name and address of the foreign principals indicating their nationality as well as their status, i.e, whether manufacturer or agents of manufacturer holding the Letter of Authority of the Principal specifically authorizing the agent to make an offer in India in response to tender either directly or through the agents/representatives.


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2.2.2 The amount of commission/remuneration included in the price (s) quoted by the Tenderer for himself.

2.2.3 Confirmation of the foreign principals of the Tenderer that the commission/remuneration, if any, reserved for the Tenderer in the quoted price (s), may be paid by Air India Limited in India in equivalent Indian Rupees on satisfactory completion of the Project or supplies of Stores and Spares in case of operation items .

2.3 In either case, in the event of contract materializing, the terms of payment will provide for payment of the commission /remuneration, if any payable to the agents/representatives in India in Indian Rupees on expiry of 90 days after the discharge of the obligations under the contract.

2.4 Failure to furnish correct and detailed information as called for in paragraph-2.0 above will render the concerned tender liable to rejection or in the event of a contract materializing, the same liable to termination by Air India Limited. Besides this there would be a penalty of banning business dealings with Air India Limited or damage or payment of a named sum.


AIR INDIA LIMITED



GUIDELINES ON BANNING OF BUSINESS DEALINGS

CONTENTS

S.No.

Description Page(s)

1. Introduction 9

2. Scope 9

3. Definitions 10

4. Initiation of Banning / Suspension 11

5. Suspension of Business Dealings 11-12

6. Ground on which Banning of Business Dealing can be initiated

12-13

7. Banning of Business Dealings 13-14

8. Removal from List of Approved Agencies-Suppliers/Contractors etc.

14-15

9. Procedure for issuing Show-cause Notice 15

10. Appeal against the Decision of the Competent Authority 15

11. Review of the Decision by the Competent Authority 15

12. Circulation of the names of Agencies with whom Business Dealings have been banned

16


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1. Introduction

1.1 Air Ltd., being a Public Sector Enterprise and ‘State’, within the meaning of Article 12 of the Constitution of India, has to ensure preservation of rights enshrined in Chapter III of the Constitution. Air India Limited has also to safeguard its commercial interests. Air India Limited deals with Agencies, who have a very high degree of integrity, commitments and sincerity towards the work undertaken. It is not in the interest of Air India Limited to deal with Agencies who commit deception, fraud or exercise of coercion or undue influence or other misconduct in the execution of contracts awarded / orders issued to them. In order to ensure compliance with the constitutional mandate, it is incumbent on Air India Limited to observe principles of natural justice before banning the business dealings with any Agency.

1.2 Since banning of business dealings involves civil consequences for an Agency concerned, it is incumbent that adequate opportunity of hearing is provided and the explanation, if tendered, is considered before passing any order in this regard keeping in view the facts and circumstances of the case.

2. Scope

2.1 The General Conditions of Contract (GCC) of Air India Limited generally provide that Air India Limited reserves its rights to remove from list of approved suppliers/contractors or to ban business dealings if any Agency has been found to have committed misconduct, violation of any law or any term of the agreement and also to suspend business dealings pending investigation. If such provision does not exist in any GCC, the same may be incorporated.

2.2 Similarly, in case of sale of material there is a clause to deal with the Agencies/customers/buyers, who indulge in lifting of material in unauthorized manner. If such a stipulation does not exist in any Sale Order, the same may be incorporated.

2.3 However, absence of such a clause does not in any way restrict the right of Company (Air India Limited) to take action/decision under these guidelines in appropriate cases.

2.4 The procedure of (i) Removal of Agency from the List of approved suppliers / contractors; (ii) Suspension and (iii) Banning of Business Dealing with Agencies, has been laid down in these guidelines.

2.5 These guidelines apply to all the Departments/Stations and subsidiaries of Air India Limited.


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2.6 It is clarified that these guidelines do not deal with the decision of the Management not to entertain any particular Agency due to its poor/inadequate performance or for any other reason.

2.7 The banning shall be with prospective effect, i.e., future business dealings.

3. Definitions

In these Guidelines, unless the context otherwise requires:

i) ‘Party/Contractor/Supplier/Purchaser/Customer’ shall mean and include a public limited company or a private limited company, a firm whether registered or not, an individual, a cooperative society or an association or a group of persons engaged in any commerce, trade, industry, etc. ‘Party/Contractor/Supplier/Purchaser/Customer’ in the context of these guidelines is indicated as ‘Agency’.

ii) ‘Inter-connected Agency’ shall mean two or more companies having any of the following features:

a. If one is a subsidiary of the other.b. If the Director(s), Partner(s), Manager(s) or Representative(s) are common;c. If Management is common;d. If one owns or controls the other in any manner;

iii) ‘Competent Authority’ and ‘Appellate Authority’ shall mean the following:

a. For Company (entire Air India Limited) Wide Banning The Executive Director – SBU in charge of Procurement shall be the ‘Competent Authority’ for the purpose of these guidelines. Chairman, Air India Limited shall be the ‘Appellate Authority’ in respect of such cases.

b. In case the foreign supplier is not satisfied by the decision of the First Appellate Authority, it may approach Air India Limited Board as Second Appellate Authority.

c. For Departments / Stations onlyAny officer not below the rank of Executive Director appointed or nominated by the Functional Director / SBU Head shall be the ‘Appellate Authority’ in all such cases.

d. For Corporate Office onlyFor procurement of items / award of contracts, to meet the requirement of Corporate Office only, Head of CMMG shall be the “Competent Authority” and Director (Technical) shall be the “Appellate Authority”.


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e. Chairman, Air India Limited shall have overall power to take suo-moto action on any information available or received by him and pass such order(s) as he may think appropriate, including modifying the order(s) passed by any authority under these guidelines.

iv) ‘Investigating Department’ shall mean any Department or Unit investigating into the conduct of the Agency and shall include the Vigilance Department, Central Bureau of Investigation, the State Police or any other authority or agency set up by the Central or State Government having powers to investigate.

v) ‘List of approved Agencies - Parties/Contractors/Suppliers/ Purchasers/Customers shall mean and include list of approved/registered Agencies - Parties/Contractors/Suppliers/ Purchasers/Customers, etc.

4. Initiation of Banning/Suspension

Action for banning/suspension of business dealings with any Agency should be initiated by the department having business dealings with them after noticing the irregularities or misconduct on their part. The Vigilance Department of Air India Limited shall have the right to recommend banning/suspension and this shall be binding on the Department/SBU and non-compliance of these recommendations/instructions shall be deemed to be misconduct on the part of the Head of the Department/SBU.

5. Suspension of Business Dealings

5.1 If the conduct of any Agency dealing with Air India Limited is under investigation by any department (except Foreign Suppliers of imported coal/coke), the Competent Authority may consider whether the allegations under investigation are of a serious nature and whether pending investigation, it would be advisable to continue business dealing with the Agency. If the Competent Authority, after consideration of the matter including the recommendation of the Investigating Department, if any, decides that it would not be in the interest to continue business dealings pending investigation, it may suspend business dealings with the Agency. The order to this effect may indicate a brief of the charges under investigation. If it is decided that inter-connected Agencies would also come within the ambit of the order of suspension, the same should be specifically stated in the order. The order of suspension would operate for a period not more than six months and may be communicated to the Agency as also to the Investigating Department. The Investigating Department may ensure that their investigation is completed and whole process of final order is over within such period.

5.2 The order of suspension shall be communicated to all Departmental Heads within the Departments/Stations. During the period of suspension, no business dealing may be held with the Agency.


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5.3 As far as possible, the existing contract(s) with the Agency may continue unless the Competent Authority, having regard to the circumstances of the case, decides otherwise.

5.4 If the gravity of the misconduct/violation under investigation is very serious and it would not be in the interest of Air India Limited, as a whole, to deal with such an Agency pending investigation, the Competent Authority may send his recommendation to Chief Vigilance Officer (CVO), Air India Limited Corporate Office along with the material available. If Corporate Office considers that depending upon the gravity of the misconduct/violation, it would not be desirable for all the Departments/Stations and Subsidiaries of Air India Limited to have any dealings with the Agency concerned, an order suspending business dealings may be issued to all the Departments/Stations by the Competent Authority of the Corporate Office, copy of which may be endorsed to the Agency concerned. Such an order would operate for a period of six months from the date of issue.

5.5 For suspension of business dealings with Foreign Suppliers, following shall be the procedure:-

i. Suspension of the foreign suppliers shall apply through out the Company including Subsidiaries.

ii. Based on the complaint forwarded by ED-Procurement or received directly by Corporate Vigilance, if gravity of the misconduct under investigation is found serious and it is felt that it would not be in the interest of Air India Limited to continue to deal with such agency, pending investigation, Corporate Vigilance may send such recommendation on the matter to Executive Director-Procurement to place it before a Committee consisting of the following:

1. Director-Finance/Head of Corporate Finance;2. SBU Head/Department concerned;3. ED-Headquarters/Head of Corporate Office; 4. GM-Legal/Head of Corporate Law.

The committee shall expeditiously examine the report, give its comments/recommendations within twenty one days of receipt of the reference by ED-Procurement.

iii. The comments/recommendations of the Committee shall then be placed by ED-Procurement before the Board of Air India Limited and if the Board opines that it is a fit case for suspension, SBU Head may pass necessary orders which shall be communicated to the foreign supplier by ED-Headquarters.


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5.6 If the Agency concerned asks for detailed reasons of suspension, the Agency may be informed that its conduct is under investigation. It is not necessary to enter into correspondence or argument with the Agency at this stage.

5.7 It is not necessary to give any show-cause notice or personal hearing to the Agency before issuing the order of suspension. However, if investigations are not complete in six months time, the Competent Authority may extend the period of suspension by another three months, during which period the investigations must be completed.

6. Grounds on which Banning of Business Dealings can be initiated

6.1 If the security consideration, including questions of loyalty of the Agency to the State, so warrants;

6.2 If the Director/Owner of the Agency, proprietor or partner of the firm, is convicted by a Court of Law for offences involving moral turpitude in relation to its business dealings with the Government or any other public sector enterprises or Air India Limited, during the last five years;

6.3 If there is strong justification for believing that the Directors, Proprietors, Partners, owner of the Agency have been guilty of malpractices such as bribery, corruption, fraud, substitution of tenders, interpolations, etc;

6.4 If the Agency continuously refuses to return/refund the dues of Air India Limited without showing adequate reason and this is not due to any reasonable dispute which would attract proceedings in arbitration or Court of Law;

6.5 If the Agency employs a public servant dismissed/removed or employs a person convicted for an offence involving corruption or abetment of such offence;

6.6 If business dealings with the Agency have been banned by the Govt. or any other public sector enterprise;

6.7 If the Agency has resorted to Corrupt, fraudulent practices, coercion, undue influence and other violations including misrepresentation of facts;

6.8 If the Agency uses intimidation/threatening or brings undue outside pressure on the Company (Air India Limited) or its official in acceptance/ performances of the job under the contract;

6.9 If the Agency indulges in repeated and/or deliberate use of delay tactics in complying with contractual stipulations;


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6.10 Wilful indulgence by the Agency in supplying sub-standard material irrespective of whether pre-despatch inspection was carried out by Company (Air India Limited) or not;

6.11 Based on the findings of the investigation report of CBI/Police/internal Vigilance or any other investigative agency including Government Audit against the Agency for malafide/unlawful acts or improper conduct on his part in matters relating to the Company (Air India Limited) or even otherwise;

6.12 Established litigant nature of the Agency to derive undue benefit;

6.13 Continued poor performance of the Agency in several contracts;

6.14 If the Agency misuses the premises or facilities of the Company (Air India Limited), forcefully occupies tampers or damages the Company’s properties including land, water resources, forests / trees, etc.

(Note: The examples given above are only illustrative and not exhaustive. The Competent Authority may decide to ban business dealing for any good and sufficient reason).

7 Banning of Business Dealings

7.1 Normally, a decision to ban business dealings with any Agency should apply throughout the Company including Subsidiaries. However, the Competent Authority of the Department/Unit except Corporate Office can impose such ban unit-wise only if in the particular case banning of business dealings by respective Department/Unit will serve the purpose and achieve its objective and banning throughout the Company is not required in view of the local conditions and impact of the misconduct/default to beyond the Department/Unit. Any ban imposed by Corporate Office shall be applicable across all Departments/Stations of the Company including Subsidiaries.

7.2 For Company-wide banning, the proposal should be sent by ACVO of the Department/Unit to the CVO through the Chief Executive of the Department/Unit setting out the facts of the case and the justification of the action proposed along with all the relevant papers and documents except for banning of business dealings with Foreign Suppliers of imported coal/coke.

The Corporate Vigilance shall process the proposal of the Department/Unit for a prima-facie view in the matter by the Competent Authority nominated for Company-wide banning.


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The CVO shall get feedback about that agency from all other Departments/Stations. Based on this feedback, a prima-facie decision for banning/or otherwise shall be taken by the Competent Authority.

If the prima-facie decision for Company-wide banning has been taken, the Corporate Vigilance shall issue a show-cause notice to the agency conveying why it should not be banned throughout Air India Limited.

After considering the reply of the Agency and other circumstances and facts of the case, a final decision for Company-wide banning shall be taken by the Competent Authority.

7.3 There will be a Standing Committee in each Department/Unit to be appointed by Chief Executive for processing the cases of “Banning of Business Dealings” except for banning of business dealings with foreign suppliers of coal/coke. However, for procurement of items/award of contracts, to meet the requirement of Corporate Office only, the committee shall be consisting of Executive Director/General Manager from Finance, Procurement and Legal:

i) To study the report of the Investigating Agency and decide if a prima-facie case for Company-wide/Local unit wise banning exists, if not, send back the case to the Competent Authority.

ii) To recommend for issue of show-cause notice to the Agency by the concerned department.

iii) To examine the reply to show-cause notice and call the Agency for personal hearing, if required.

iv) To submit final recommendation to the Competent Authority for banning or otherwise.

7.4 If the Competent Authority is prima-facie of the view that action for banning business dealings with the Agency is called for, a show-cause notice may be issued to the Agency as per paragraph 9.1 and an enquiry held accordingly.

8 Removal from List of Approved Agencies - Suppliers/Contractors, etc.

8.1 If the Competent Authority decides that the charge against the Agency is of a minor nature, it may issue a show-cause notice as to why the name of the Agency should not be removed from the list of approved Agencies - Suppliers/Contractors, etc.


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8.2 The effect of such an order would be that the Agency would not be disqualified from competing in Open Tender Enquiries.

8.3 Past performance of the Agency may be taken into account while processing for approval of the Competent Authority for awarding the contract.

9 Show-cause Notice

9.1 In case where the Competent Authority decides that action against an Agency is called for, a show-cause notice has to be issued to the Agency. Statement containing the imputation of misconduct or misbehaviour may be appended to the show-cause notice and the Agency should be asked to submit within 15 days a written statement in its defence.

9. 2 If the Agency requests for inspection of any relevant document in possession of Air India Limited, necessary facility for inspection of documents may be provided.

9.3 The Competent Authority may consider and pass an appropriate speaking order:

a. For exonerating the Agency if the charges are not established;b. For removing the Agency from the list of approved

Suppliers/Contactors, etc.c. For banning the business dealing with the Agency.

9.4 If it decides to ban business dealings, the period for which the ban would be operative may be mentioned. The order may also mention that the ban would extend to the interconnected Agencies of the Agency.

10 Appeal against the Decision of the Competent Authority

10.1 The Agency may file an appeal against the order of the Competent Authority banning business dealing, etc. The appeal shall be to the Appellate Authority. Such an appeal shall be preferred within one month from the date of receipt of the order banning business dealing, etc.

10.2 Appellate Authority would consider the appeal and pass appropriate order which shall be communicated to the Agency as well as the Competent Authority.

11 Review of the Decision by the Competent Authority

Any petition/application filed by the Agency concerning the review of the banning order passed originally by Chief Executive/Competent Authority under the existing guidelines either before or after filing of appeal before the Appellate Authority or after disposal of appeal by the Appellate Authority, the review petition can be decided by the Chief Executive/Competent Authority upon disclosure of new facts/circumstances or


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subsequent development necessitating such review. The Competent Authority may refer the same petition to the Standing Committee for examination and recommendation.

12 Circulation of the names of Agencies with whom Business Dealings have been banned

12.1 Depending upon the gravity of misconduct established, the Competent Authority of the Corporate Office may circulate the names of Agency with whom business dealings have been banned, to the Government Departments, other Public Sector Enterprises, etc. for such action as they deem appropriate.

12.2 If Government Departments or a Public Sector Enterprise request for more information about the Agency with whom business dealings have been banned, a copy of the report of Inquiring Authority together with a copy of the order of the Competent Authority/Appellate Authority may be supplied.

12.3 If business dealings with any Agency have been banned by the Central or State Government or any other Public Sector Enterprise, Air India Limited may, without any further enquiry or investigation, issue an order banning business dealing with the Agency and its inter-connected Agencies.

12.4 Based on the above, Departments/Stations may formulate their own procedure for implementation of the Guidelines.


AIR INDIA LIMITED



ANNEX-VIIICheck List to be submitted along with Technical Bid

Sr. No.

Requirements Check Box

TECHNICAL BID.1 Handling Company Profile as per Annex V.2 Relevant documents to establish eligibility (eg. Authorisation from

Airport operator, approval of local regulatory bodies including Civil Aviation Authority, Experience and qualification of personnel etc.)

3 Service requirement as per Annex IV.

4 Acceptance of standard termination clause as per IATA SGHA 2013.(Refer Para 8 of Annex VI.)

5 Lead time for commencement of services.

6 Acceptance of Annex II, IV, V, VII and duly signed SLA as in Annex III.

7 No price quote in technical bid.

8 Letter from Company authorising person to sign all the Offer Documents.

9 Envelope clearly indicating technical offer for Comprehensive services to Air India Flights at FCO and the name of Handling Company.

COMMERCIAL OFFER1 Rates in Para 1 of Annex VI quoted are as per the format.2 Carefully read the note regarding calculation of Lowest offer.3 Acceptance of all the para and sub-para of Commercial offer.4 All the papers of tender document and quotation have been signed

and stamped by the person authorised by handling Company.5 Envelope clearly indicating commercial offer for Comprehensive

services to Air India Flights at FCO and the name of Handling Company.

6 Services and format in Commercial bid are same as in the technical bid and these services are included in the basic handling charge.
