debrarobertsonresume' document_4
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DEBRA K. ROBERTSON10445 Abington Way
Rancho Cordova, CA 95670H: (916)361-1767
E-mail: [email protected]
OverviewTO OBTAIN A CAREER IN THE CUSTOMER SERVICE SECTOR THAT WILLUTILIZE MY EDUCATIONAL SKILLS, AND SKILLS IN THE CUSTOMER SERVICE FIELD WHILE BEING A MEMBER OF YOUR FINANCIAL TEAM.CUSTOMER SERVICE REPRESENTATIVE, 12 YEARS 9 MONTHS EXPERIENCE.PHARMACY TECHNICIAN, 4 YEARS 11 MONTHS EXPERIENCE.
StrengthsMS WORD, MICROSOFT OUTLOOK, WINDOWS 7, 8.1, MS EXCEL, CUSTOMER SERVICE, TELEPHONE SALES, EXCELLENT COMMINICATION SKILLS, WEB, PROFESSIONAL WRITTEN AND VERBAL SKILLS, CAN CONSISTENTLY DISPLAY A POSITIVE ATTITUDE.
ExperienceJanuary 2009 to KELLY SERVICES @ HEALTHNET, RANCHO CORDOVA, CA June 2009 CUSTOMER SERVICE REPRESENTATIVE
PRIMARY RESOURCES IN HANDLING CUSTOMER CONTRACTS VIA TELEPHONE RANGING FROM ROUTINE TO COMPLEX.
ASSIST BENEFICIARIES WITH BENEFIT INFORMATION. February 2008 to KELLY SERVICES @ EDS, RANCHO CORDOVA, CADecember 2008 CUSTOMER SERVICE REPRESENTATIVE PRIMARY RESOURCES IN HANDLING CUSTOMER CONTRACTS VIA
TELEPHONE RANGING FROM ROUTINE TO COMPLEX. ASSIST BENEFICIARIES WITH BENEFIT INFORMATION; FORWARDESCALATED OR CRISIS CALLS TO APPROPR ATE STAFF MEMBERS.
March 2006 to KELLY SERVICES @ EDS, RANCHO CORDOVA, CAJune 2006 CUSTOMER SERVICE REPRESENTATIVE
PRIMARY RESOURCES IN HANDLING CUSTOMER CONTACTS VIATELEPHONE RANGING FROM ROUTINE TO COMPLEX. PROVIDE BENEFITS AND GOVERNMENT POLICIES AND PROCEDURES.ASSIST BENEFICIARIES WITH BENEFIT INFORMATION.
August 2005 to SACRAMENTO CANCER AND HEMO/ONCOLOGY, SACRAMENTO, CASeptember2005 EXTERNSHIP
HIGH-TECH INSTITUTE MEDICAL BILLING AND CODING PROGRAM,EXTERNSHIP VOLUNTARY EMPLOYMENT.FAMILIAR WITH MEDI-CAL BILLING AND FILING PROCEDURES.
September 1998 to PHARMACEUTICAL CARE NETWORK, SACRAMENTO, CASeptember 2002 MANUAL CLAIMS TECHNICIAN
PRIMARY RESOURCES IN HANDLING CUSTOMER CONTRACTS VIAAS 400 SYSTEM; CLAIMS PROCESSING FOR PARENTERAL NUTRITIONPRESCRIPTIONS FOR VARIOUS PHARMACIES SEEKING REIMBURSEMENT; MEMBER REIMBURSEMENT CLAIMS FOR PHARMACY COORDINATIONOF BENEFITS CLAIMS.
June 1996 to LANDPARK PHARMACY, SACRAMENTO, CAJune 1997 PHARMACY TECHNICIAN PROCESSED PHARMACY CLAIMS FOR INSURANCE BILLING.
CUSTOMER SERVICE SALES FOR OVER-THE-COUNTER ITEMS. February 1994 to BANK OF AMERICA, RANCHO CORDOVA, CAJune 1996 CUSTOMER SERVICE REPRESENTATIVE
PROCESSED CREDIT CARD PAYMENT ARRANGEMENTS AND DELINQUENTLOAN PAYMENTS. MADE PAYMENT ARRANGEMENTS ON AUTO AND HOME MORTGAGE LOANS.
June 1988 to UNITED STATES AIR FORCE, KEESLER AFB, BILOXI, MSFebruary 1992 RADIO OPERATOR/CUSTOMER SERVICE REPRESENTATIVE FOR
COMMANDER-IN-CHIEF PACIFIC AIR FORCE AND OTHER DIGNITARIESNATIONWIDE. WHEELER AFB AND HICKAM AFB, HI.
Education01/07 to 09/07 TECHNICAL DIPLOMA, HIGH-TECH INSTITUTE, SACRAMENTO, CA06/02 to 09/06 B.S. and B.A. DEGREE, NATIONAL UNIVERSITY, SACRMENTO, CA02/95 to 03/96 A.S. DEGREE CARRINGTON COLLEGE ‘aka’ WESTERN CAREER COLLEGE, CA01/97 to 06/14 CALIFORNIA STATE BOARD PHARMACY TECHNICIAN LICENSE