december 2016 monthly operations & maintenance report 2016 gsr report.pdf · 2017-02-06 ·...

Greater Ouachita Water Company

December 2016

Monthly Operations &

Maintenance Report

Monthly Report of Operation and Maintenance For the

Greater Ouachita Water Company For the Month of December 2016

January 27, 2017

Mr. Wood T. Sparks.

CEO

Greater Ouachita Water Company

PO Box 1257

West Monroe LA, 71294

Dear Mr. Sparks:

Severn Trent Environmental Services is pleased to present the attached Monthly report.

Included is a detailed report of operation and maintenance of GOWC Wastewater, Water

Treatment Plants and Pump Stations and, Billing and Collections. I welcome any comments or

questions on this report.

Sincerely,

James Bozek

James Bozek

Project Manager

Severn Trent Services 4886 Cypress ST.

West Monroe, LA 71291 United States

T: +1 318 322 3741 www.severntrentservices.com

Monthly Report Page 1

Executive Summary

The sand filters were completed at the Northeast WWTF. This will provide a higher level of total suspended solids and biochemical oxygen demand treatment/removal.

The meter reading and billing are continually being improved, but due to inability to read the water meters consistently, there has developed issues with billing for minimum billing and catch-up billing. Improvements with the additional staff for meter reading and additional customer service personnel, along with additional technical personnel for meter reading route efficiency strategies. These items will be continually improved and we wholeheartedly regret any problems this issue has caused.

The Green Acres Water system continues to experience low chlorine residuals in the water purchased from the City of Monroe. These low chlorine residuals have led to non-compliance violations at the MRT. Severn Trent has met with the City of Monroe about resolving this issue and comments about additional flushing valves installation and the chlorine burn implementation will provide a short-term solution. The long-term solution seems to be the installation of a chloramine booster system at the well site of Green Acres to increase the chlorine residual throughout the Green Acres Water system and maintain compliance of the chlorine residual requirement for the system.

Operations Highlights Compliance:

There were 15 SSOs in the month of December:

24 Farmer Circle, Monroe

4514 Lincoln Park Ave., Monroe

1530 Pearl St., Monroe



26 Towneast Dr., Monroe

End of Edgewood at intersection of Tanglewood Dr., Monroe

20 Front Royal Terrace Lot 1, Monroe

471 Hillside Circle, West Monroe

377 Booth Rd., Monroe

312 Love Dr., Monroe




Manhole before the lift station at 1508 Pearl St, Monroe

The following are permit exceedances at the WWTPs:

Calvert WWTP Wastewater BOD Monthly Avg

Calvert WWTP Wastewater BOD Daily Max

Calvert WWTP Wastewater TSS Monthly Avg

Charmingdale WWTP Wastewater TSS Monthly Avg

Charmingdale WWTP Wastewater TSS Daily Max

Daywood WWTP Wastewater TSS Monthly Avg


Daywood WWTP Wastewater BOD Monthly Avg

Double K WWTP Wastewater TSS Monthly Avg

Double K WWTP Wastewater TSS Daily Max

Hillside WWTP Wastewater TSS Monthly Avg

Hillside WWTP Wastewater TSS Daily Max

Indian Lakes WWTP Wastewater BOD Monthly Avg

Indian Lakes WWTP Wastewater BOD Monthly Avg

Indian Lakes WWTP Wastewater BOD Daily Max

Lake Park WWTP Wastewater TSS Monthly Avg

Love Estates WWTF Wastewater TSS Monthly Avg

Love Estates WWTF Wastewater TSS Daily Max

Love Estates WWTF Wastewater BOD Monthly Avg

Millhaven Estates WWTP Wastewater TSS Monthly Avg

Millhaven Estates WWTP Wastewater TSS Daily Max

Northeast Regional WWTP Wastewater pH Daily Min

Northeast Regional WWTP Wastewater TSS Monthly Avg

Northeast Regional WWTP Wastewater TSS Daily Max

Northeast Regional WWTP Wastewater TSS Monthly Avg

Pine Bayou WWTP Wastewater TSS Monthly Avg

Pine Bayou WWTP Wastewater TSS Daily Max

Pine Bayou WWTP Wastewater BOD Monthly Avg

Pine Bayou WWTP Wastewater BOD Daily Max

Presidential Estates WWTP Wastewater TSS Monthly Avg

Presidential Estates WWTP Wastewater TSS Daily Max

Slocum WWTP Wastewater TSS Monthly Avg

Southeast Regional WWTP Wastewater NH3-N Daily Max

Southeast Regional WWTP Wastewater NH3-N Monthly Avg

Southeast Regional WWTP Wastewater NH3-N Monthly Avg

Southeast Regional WWTP Wastewater TSS Daily Max

Southeast Regional WWTP Wastewater TSS Monthly Avg

Southeast Regional WWTP Wastewater TSS Monthly Avg

Tanglewood WWTP Wastewater TSS Monthly Avg

Tanglewood WWTP Wastewater TSS Monthly Avg

Tanglewood WWTP Wastewater TSS Daily Max

Tanglewood WWTP Wastewater Fecal Coliform Daily Max

U.S. 165 N. Regional WWTP Wastewater CBOD Weekly Max

Valley Hills WWTP Wastewater TSS Monthly Avg

Valley Hills WWTP Wastewater BOD Monthly Avg

Valley Hills WWTP Wastewater BOD Daily Max

Valley Hills WWTP Wastewater Fecal Coliform Daily Max

Valley Hills WWTP Wastewater Fecal Coliform Monthly Avg

Wagon Wheel WWTP Wastewater TSS Monthly Avg

Wagon Wheel WWTP Wastewater BOD Monthly Avg

Wagon Wheel WWTP Wastewater BOD Daily Max

West Pines WWTP Wastewater TSS Monthly Avg

West Pines WWTP Wastewater TSS Daily Max


Westside Lagoon WWTP Wastewater TSS Monthly Avg

WOIP WWTP Wastewater TSS Monthly Avg

WOIP WWTP Wastewater TSS Daily Max

The following water systems testing:

Green Acres Water System Water Total Residual Chlorine Daily Min

WWTP:

165 North WWTF – pull new wire to lift station and replace bad breaker to chlorine building. Completed work on trash pump. Checked electrical issue caused by contractor and worked to temporary fix issue handed out door hangers. Installed new wire and new pipe to station that contractors hit with tractor. Change out a bad float in LS. Work on filter issues.

WOIP – install new blower for WWTF air drops. Changed bad floats and installed heat lamp on water line. Change out motor on #2. Install heat lamps in chlorine building.

West Pines WWTF – replace bad belts and service blowers #1 & #2

Analyzed amperage and voltage measurements on the 20 hp and above motors grease and check belts and motor couplings

Rose St LS – check pump and change out bad float. Changed out another bad float.

Pleasure St LS – check pumps had to call contractor to pull pump #2

Treasure Island Pond – clean levee pump; removed all trash

Eastern Forest WWTF – measure plant and order materials to make repairs to the WWTF aeration system. Replaced old grating (safety issue) and replaced with a heavy strength grating. Installed new return sludge piping.

Shadow Oaks LS – install new pump and panel

Pearl St. LS – install Barnes pump and pull pump #1 to clean the impeller

Chapel St LS – pull pumps and clean impellers then replace capacitors

Remington LS – replace bad motor on pump #2

Shenandoah LS – check station – call Entergy to make repairs. Replace contactor for pump #2.

Liner LS – check electrical to station and make repairs

Tanglewood WWTF – maintenance on the pond flow

Somerset LS – check station and adjusted motor saver.

Northeast WWTF – change out bad floats and installed heat lamp on water line.

Indian Lakes WWTF – install new belts on blower #1

Wagon Wheel LS – pull pumps and clean impellers

Roland Rd LS – work on frozen line

Laurel Grove LS – work on frozen line to transducer

Hillside WWTF – replace belts on blower

Audubon Park – work on air to station

165 South WWTF – checked backwash LS issues. Checked and cleaned RAS pumps.

Parrots Beak – replaced piping that froze and busted


Millhaven LS – work on pumps

Presidential WWTF – start work on air lines to replace and repair

Winterized the Vac Truck

Field Services Field crews completed 12 new service tap

Fixed 40 water leaks

0 sewer main repairs New Taps

319 West Hemphill water tap

303 Lenwil water tap

407 Teal Loop water tap

403 Northwood Dr. water tap

370 Sonny Day Rd water tap

101 Bayside Dr water tap

629 Vocational Pkwy water tap

314 Bayou Trace Dr. water tap

318 Bayou Trace Dr. water tap

105 Ladelle Loop water tap

603 Stubbs Vinson water tap

106 Grant Dr Water tap

Water Leak Repairs

21 Langford water leak

2603 Winnsboro Rd water leak

112 Dupont Circle water leak

632 Tulip St. water leak

705 Wellis St water leak

108 Towering Oaks water leak

103 Standard Reed Rd water leak

132 Lakeview Park Dr. water leak

105 Short Pink St. water leak

6585 Cypress St water leak

316 Gatley St water leak

2949 Shamblin water leak

213 Laurel Grove Dr water leak

417 Forrest Dr water leak

177 East Shore Dr water leak

5110 Highland Rd water leak

207 Stonecliff Dr water leak

409 Newman water leak


111 Steeplechase Cir water leak

1720 Standifier Ave water leak

127 Betty Dr water leak

108 Sherwood Dr water leak

112 Bayou Trace Dr water leak

510 W Rowan St water leak

211 Chappell St water leak

5542 White Ferrys Rd Lot 6/7 water leak

1250 New Natchitoches water leak

108 Monticello Dr water leak

2004 Old Natchitoches water leak

515 Jonesboro Rd water leak

204 Pink St water leak

127/129 Leisure Dr water leak

202 Warwick water leak

451 Laird St water leak

320 Arrant Dr water leak

1701 Bailey St water leak

110 Austin St water leak

218 Leachman Ave Trlr water leak

40 Martha Dr water leak

117 Van Buren Dr. water leak

Water Line Repair

110 Heidelburg St repair water line

915 W Olive St repair water line

316 Gatley St repair water line

224 Pink St repair water line

Automatic Blowoff Installation

1087 Harmon Johnson Install Automatic

blowoff

Water Line Installation

forest/weldon install water line

forest/weldon install water line

521 Brian Dr. install water lines

Raise Meter

126 Smith St raise water meter

Repair Service Line


110 Vernon St Service line repair

312 Garfield Dr Service line repair

Water Meter Installation

151 Price Dr install water meter

153 Price Dr Install water meter





Relocate Water Meter

111 Vinson Relocate water meter

Water Main Repair

606 New Natchitoches Rd repair water main

120 Thomas Dr repair water main

315 Caldwell Rd Repair water main

120 Lake Dr Repair water main

Sewer Backup

31 Glendale Dr Sewer backup

Sewer Leak

2305 Ticheli Dr Sewer leak

100 Copper Run Dr Sewer leak

Sprinkler Tap

801 Wallace Dean Rd sprinkler tap

Water Leak/Kill Old Tap

410 New Natchitoches Rd Water leak/old tap removal

Billing and Collections Month end closing had 21,994 customers and billed for 244,311,000 gallons of water throughout

GOWC systems.

NT created =47

NT closed=176

NT pending=2

Final Customers Created=69

Final Customer Closed = 240

Final Customer Pending = 0


Water Leak Created = 0

Waste Water Backup Created = 0

Water Quality = 2 Water quality calls a. 1 Lakeshore Swartz system b. 0 Brownsville water system c. 0 North Monroe Water System d. 0 Kiroli Rd water system e. 0 south Monroe Water f. 1 Charmingdale Water g. 0 WOIP Water h. 0 Arkansas rd./ hwy 80 water i. 0 Hillside water

Technical Services None.

Environmental Information Rainfall for December 2016 totals throughout the Parish was a total of 3.14 inches. In

Comparison to December 2015 had a total of 6.39 inches

Safety Performance December all GOWC plants, we had 0 LTIs, 0 OSHA recordable injuries, 4 Behavioral KPIs (Near

Misses, Unsafe Conditions and Indications of Interdependent Culture), and 1 vehicle incidents.

There were 20 hours of in-house safety training.

Safety topics were on fall protection and lock out-tag out

What is a KPI? Severn Trent finds that awareness of our surroundings is a key to promoting safety. Each month, each employee is to find a condition - whether at work or at home - that is unsafe or a “near miss” and report it to the safety coordinator. Taking immediate corrective action is an important step in this process, and this is one of the ways we prevent potential accidents.

Personnel open positions maintenance tech I - new positions

Meter Readers - new positions

Public Relations Interviews with KNOE

Interviews with The News Star


Appendix

Find a leak

Checking your water meter

If you receive a high water bill that you think may be caused by a leak in or around your home,

check the leak detection procedure at the water meter.

Typically, the water meter is located in the front yard, near the street or sidewalk. Use a

screwdriver to remove the meter-box lid. Then flip the meter lens cap to expose the meter face.

Dirt may need to be removed to expose the meter dial. The meter face will look similar to this

diagram.

To determine if the meter has been misread, copy down the numbers on the meter's register. (The

register looks similar to a car odometer.) Compare the numbers on the register to your "Current

Reading" on your utility bill. GOWC reads and bills to the nearest 1000 gallons meaning

anything over >500 gallons is rounded up, and everything <500 is rounded down. The reading

from the register should be equal to or higher than the "Current Reading."

If the reading on the meter is lower than the reading listed on your bill, the meter may have been

misread. Call the Greater Ouachita Water Company Customer Service at 318-812-6204 for a re-

read and corrected bill.

If the meter reading is substantially higher than the reading on your bill, there may be a water

leak. A leak the size of a standard pencil eraser can mean the loss of 1,181,500 gallons in just

three months -- or enough to fill an average-sized swimming pool 78.7 times. This can quickly

translate into a high bill.

(Assumption: average swimming pool holds 15,000 gallons)


Locating the leak

Most meter faces have a flow indicator. If there is no water being used at the time of inspection,

and the flow indicator is moving or spinning, there may be a leak somewhere in or around your

home.

Not all leaks are big and clearly noticeable. If the meter does not have a flow indicator or the

flow indicator is not moving, continue with these steps to further evaluate the situation:

1. Write down the numbers on the meter's register. Do not use any water for two hours, then

take another reading from your meter's register. Compare it to the first reading. If the

second reading is higher, there may be a leak.

2. To pinpoint whether the leak is coming from inside or outside the home, close the house

valve (generally located on an outside wall where the water line enters the home, or near

the water heater).

3. Repeat Step 1. If the meter continues to move, the leak may be outside the home in the

service line that leads from the meter to the home, or in any water-using device that may

be hooked to the system outside the home.

4. If the meter does not move after your second test, the leak may be inside the home.

Check your toilet

The most common toilet leaks are often the costliest because they represent the greatest water

usage in the home. A leaky toilet can waste more than 200 gallons of water per day, or 73,000

gallons a year!

Most toilet flush tanks work in the same way. The tank contains two valves: a flush valve and a

refill valve. One type of refill valve is commonly called a ballcock/flush ball valve. The other

type of flush tank has modern plastic valves.


To check both the flush valve and the refill valve for leaks, put a couple drops of dark food

coloring or a leak detection dye tablet in the tank. Do this when the tank is fully refilled after a

flush. Do not use the toilet. Check the bowl after 20 minutes. If colored water is in the bowl,

there is a leak. Depending on the problem, one of the following actions may stop the leak:

Adjustment options for the ballcock/flush-ball valves

1. Bend the end of the float arm to adjust the tank water level

to below the top of the overflow pipe.

2. Replace the float ball, which may have filled with water.

3. Replace a faulty or corroded float ball shut-off valve.

4. Tighten a loose trip handle by turning the nut

counterclockwise (looking from inside the tank).

5. Straighten the control arm so it is free to move up and down

without touching surrounding parts.

6. Replace a sticking rod guide or ball rod.

7. Clean a corroded brass valve seat with steel wool or with

No. 500 wet-or-dry abrasive paper.

8. Raise the guide arm if it does not allow the flush ball to rise

enough for a complete flush. Be careful not to adjust too high,

which will prevent the ball from completely closing.

Adjustment options for modern plastic valves

1. Adjust the sliding pinch clamp on the adjustment rod up to

raise the water level or down to lower it. Tank water level

should be just below top of overflow tube when toilet has

refilled and shut off.

2. Reposition bowl refill tube. If it is out of place, water is

routed directly into the tank rather than flowing water into the

bowl. The refill tube should aim directly into the overflow pipe

but should not reach below water level.

3. Replace defective refill tube with new plastic refill tube.

4. Replace flapper by disconnecting the lift hardware from the

trip arm and sliding the flapper (5) up and off the overflow


pipe. Install the new unit, reversing directions, and connect the

lift hardware back to the trip arm. Cut off excess lift chain (6)

or leave dangling if it doesn't interfere with toilet operation.

Check your faucet

Another common source for leaks is the faucet. Leaking faucets are usually caused by worn

washers or "O" rings. Water lost because of a delay in leaky faucet repair can be costlier than

buying replacement parts. The chart below shows how much water a "slow drip" can waste,

assuming the standard 60 psi (pounds per square inch) pressure in your pipe.

Fixing leaks for compression-type faucets

1. Shut off the water supply to the faucet

being repaired.

2. Remove the cap on top of the handle, and

remove the exposed screw by turning it

counterclockwise.

3. Pull off the handle.

4. Remove the valve stem from the faucet

body by placing the handle back onto the

valve stem and rotating it in the direction that

normally turns on the water (direction can

differ depending on faucet design).

5. Remove the screw from the base of the

valve stem, and replace the worn washer

with a new washer, making sure it's the right

size.

6. Reassemble the faucet. Check to make

sure it works properly and the leak has been

repaired.

Facts and tips

The average household's leaks can account for more than 10,000 gallons of water wasted

every year, or the amount of water needed to wash 270 loads of laundry.

Household leaks can waste more than 1 trillion gallons annually nationwide. That's equal

to the annual household water use of more than 11 million homes.

Ten percent of homes have leaks that waste 90 gallons or more per day.


Common types of leaks found in the home include worn toilet flappers, dripping faucets,

and other leaking valves. All are easily correctable.

Fixing easily corrected household water leaks can save homeowners about 10 percent on

their water bills. A leak the size of a standard pencil eraser can mean the loss of

1,181,500 gallons in just three months -- or enough to fill an average-sized swimming

pool 78.7 times. This can quickly translate into a high bill.

(Assumption: average swimming pool holds 15,000 gallons)

Water Leakage Potential

Diameter of stream

Potential water wasted every 3 months if water pressure is at 60 psi

(pounds per square inch)

Size of leak

Inches

mm

Gallons

Daily Average in Gallons

1/4 6.5 1,181,500 13,122

3/16 4.8 652,000 7,244

1/8 3.2 296,000 3,288

1/16 1.6 74,000 822

Keep your home leak-free by repairing dripping faucets, toilet flappers, and showerheads.

In most cases, fixture replacement parts don't require a major investment.

Most common leaks can be eliminated after retrofitting a household with new

WaterSense labeled fixtures and other high-efficiency appliances.

Home indoor water usage

Room Percentage of water

used

Bathroom 70%

Laundry 15%

Kitchen 10%

Other 5%


Rules and suggestions

Check the outside faucets for leaking water, particularly during the peak summer

watering season. A hose hidden in the grass, accidentally left dripping, can waste

thousands of gallons of water over the course of a summer.

Water only when your grass shows signs of stress, wilting or discoloration, or when

footprints are visible after you walk on it.

Add a rain sensor device to your lawn sprinkler system.

Use sprinkler heads that distribute big drops of water close to the ground.

Consider Louisiana-friendly landscaping, which include native, drought-tolerant, climate

adapted and require less watering.

december 2016 monthly operations & maintenance report 2016 gsr report.pdf · 2017-02-06 ·...

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