december 28, 2001 updated february 10, 2003 prices … · december 28, 2001 updated february 10,...

Prices in USA (Dollar)

E-Business Global Price List December 28, 2001

Updated February 10, 2003

Prices in USA (Dollar)

Oracle Database

Named User License Processor License

Database Products

Oracle Database

Standard Edition 6 300 15,000

Enterprise Edition 1 800 40,000

Personal Edition 400 -

Lite 100 -

Enterprise Edition Options: 2

Real Application Clusters 400 20,000

Partitioning 200 10,000

OLAP 400 20,000

Data Mining 400 20,000

Spatial 200 10,000

Advanced Security 200 10,000

Label Security 200 10,000

Enterprise Managers: 2

Diagnostics Pack 20 1,000

Tuning Pack 20 1,000

Change Management Pack 20 1,000

Management Pack for SAP R/3 20 1,000

Internet Application Server 1

Standard Edition 200 10,000

Enterprise Edition 400 20,000

Internet Application Server Enterprise Edition Options: 3

Personalization 200 10,000

Wireless Option 5 200 10,000

Tools

Internet Developer Suite 5,000 -

Discoverer Desktop Edition 1,000 -

JDeveloper 995 -

Collaboration

Collaboration Suite Perpetual License = $60 Update Subscription = $10 Product Support= $5

Files Perpetual License - $45 Update Subscription = $8 Product Support= $3

Email Perpetual License = $45 Update Subscription = $8 Product Support= $3

Programmer 1,000 -

Other Server Products

Message Broker 1 200 10,000

Data Warehousing Products

Pure Name & Address (North America) - 20,000

Pure Name & Address (Latin America) - 20,000

Pure Name & Address (EMEA) - 20,000

Pure Name & Address (APAC) - 20,000

Express Server 800 40,000

Express Analyzer 800 -

Express Objects 5,000 -

4-Year Term License at 60% of Perpetual License; 2-Year Term License at 35% of Perpetual License, 1-Year Term License at 20% of Perpetual License

Product Support available at 7% of Perpetual License (Prerequisite: Update Subscription); Update Subscription available at 15% of Perpetual License

Available on All Products on this page only:

1-Year Hosting Term License at 20% of Perpetual License (subject to Oracle management approval)

Prices in USA (Dollar) Oracle Database

Named User License Computer License

Integration Products

Open System Gateways - 15,000

Mainframe Integration Gateways - 95,000

Enterprise Integration Gateways - 35,000

EDA/SQL Gateways - 120,000

Each Additional EDA/SQL Driver - 60,000

InterConnect Adapters 4 30,000 -

1 If licensing by Named User, the minimum is 10 Named Users per Processor.

2 Enterprise Edition Options & Enterprise Managers must match the number of licenses of the associated Oracle Database Enterprise Edition.

3 Internet Application Server Enterprise Edition Options must match the number of licenses of the associated Internet Application Server.

4 InterConnect Adapters are licensed per Adapter. The package contains the following adapters: PeopleSoft, SAP, CICS, and FTP.

5 Hosting available at 2% of Perpetual License per month for Computer Services and 3% of Perpetual License per month for

Administration Services, subjected to the Hosting Discount Schedule available on http://esource.oraclecorp.com 6 Oracle Database Standard Edition can only be licensed on servers that have a maximum capacity of 4 processors. If licensing by

Named User, the minimum is 5 Named Users.

4-Year Term License at 60% of Perpetual License; 2-Year Term License at 35% of Perpetual License, 1-Year Term License at 20% of Perpetual License. 2-Year and 4-Year Term Licenses are not available for CollaborationProducts.


Available on All Products on this page only:

1-Year Hosting Term License at 20% of Perpetual License (subject to Oracle management approval)

Prices in USA (Dollar) Oracle Rdb

Named User License Processor License

Rdb Products

Rdb Server Products 1

Rdb Enterprise Edition 800 40,000

CODASYL DBMS 800 -

Rdb Server Options:

TRACE/Expert 2,3 100 5,000

Power Utilities 2 200 10,000

Rdb Development, Query and Reporting Tools

Programmer for Rdb 4 1,000 -

RALLY 5,000 -

CDD/ Repository 5,000 -

RALLY Client 600 -

Enterprise Manager DBA Pack for Rdb - 200

CDD/R Runtime 5 - 5,000

1 If licensing by Named User, the minimum is 10 Named Users per Processor.

2 Rdb Server Options must match the number of licenses of the associated database.

3 TRACE/Expert may also be licensed with CODASYL DBMS.

4 Oracle precompiliers supported via SQL*Net for Rdb for use across Oracle & Rdb Servers.

5 CDD/R Runtime is an unlimited use license for applications requiring CDD/R deployment licenses.

4-Year Term License at 60% of Perpetual License; 2-Year Term License at 35% of Perpetual License


E-Business Suite Professional License

Price Software

UpdatesProduct Support

Licensing Metric Minimum

E-Business Suite Professional User 4,000 600.00 280.00 Professional User 10%11

E-Business Suite Professional User (external usage) 1,000 150.00 70.00 Professional User -External

1

Module Application

Marketing Marketing, Trade Management

Sales TeleSales, Sales Online, Quoting, Incentive Compensation

Order Management and Logistics Order Management (internal orders only13), Advanced Pricing (internal orders only13), Configurator, Mobile Supply Chain Applications, Warehouse Management

Procurement Purchasing, Purchasing Intelligence, iSupplier Portal

Manufacturing Discrete Manufacturing, Flow Manufacturing, Process Manufacturing

Maintenance Management Enterprise Asset Management

Service iSupport (support personnel and managers), TeleService, Field Service, Advanced Scheduler, Wireless Option for Service, Mobile Field Service, Depot Repair

Contracts Sales Contracts, Service Contracts, Project Contracts

Projects Project Costing, Project Billing, Project Resource Management

Product Lifecycle Management CADView-3D

Financial Financials, Advanced Collections, Treasury, Financials & Sales Analyzers, Financials Intelligence

HR Applications Human Resources, Self-Service HR (HR personnel and managers), Advanced Benefits, HR Intelligence

Interaction Center Advanced Inbound, Advanced Outbound, Scripting, eMail Center

Other Customer Model, Customer Data Librarian

Employee iProcurement, iSupport (non-support personnel), Internet Time, Internet Expenses, iReceivables, Self-Service HR (non-HR personnel), Training Administration, Customers Online

E-Business Suite Employee License Price

Software Updates

Product Support


E-Business Suite Employee User 400 60.00 28.00 Employee User 10%11

E-Business Suite Non Employee User (external usage) 100 15.00 7.00 Non Employee User - External

1

Module Application

Employee iProcurement, iSupport (non-support personnel), Internet Time, Internet Expenses, iReceivables, Self-Service HR (non-HR personnel), Training Administration, Customers Online

Prices in US(Doll

Oracle E-Business Suite - Applications Suite

E-Business Suite Add-Ons

License

Pirce SoftwareUpdates

ProductsSupport


Sourcing 20,000 3,000.00 1,400.00 Application User 5

Balanced Scorecard 95 14.25 6.65 Employee 500

Time and Labor 35 5.25 2.45 Person 100

Tutor for Applications 5 495 74.25 34.65 Application User 5

iLearning 30 4.50 2.10 Trainee 100

1-Year Term License at 20% of Perpetual License

5 The number of Applications Users for Tutor for Applications must match the number of Application Users of each Application for which the customer is using Tutor. If the application is licensed with a metric based on all the individuals in an organization, i.e., Person, Employee, then everyone in the LOB or organization must be licensed using the Self Service Tutor for Applications. If the application is licensed with any other metric, i.e., Purchase Line, Order Line, then the number of Application Users for Tutor for Applications must match the number of Application Users that the customer would have licensed for the application, had this metric been available.

1

1The minimum is based on a combination of Professional and Employee User licenses, as well as the total list license fee, whichever

is greater.

· The customer is required to maintain Professional User licenses for at least 10% of the employee population and a combination of

Professional User and Employee User licenses for at least 20% of your employee population.

- The official source for the total company employee population is the company's annual report for publicly held companies. For

private firms, this information must verified in writing by a person who is authorized to make such a representation on the firm's behalf

- A company may not license the E-Business Suite at the division level, unless it has wholly owned subsidiaries. Lines of Business,

Departments, and Organizations within a company are not eligible for the E-Business Suite pricing regardless of whether they

meet the minimum licensing requirements

- If a company's employee population grows by 10% or more and the company is no longer meeting the minimum license

requirements, the company will need to purchase incremental user licenses to satisfy the 10%/10% requirement

· The minimum list license fee is 250,000 USA (Dollar).

Product Support and Software Updates do not count towards the 250,000 USA (Dollar) minimum.

· Once minimums are satisfied, they are not required to be met in subsequent purchases.

Prices in USA (Dollar) Oracle E-Business Suite

License Price Licensing Metric Minimum

Applications

Marketing

Marketing Online 4,995 Application User 10

Option: Advanced Marketing Online 2,995 Application User 10

Option: Trade Management 2,995 Application User 10

Marketing Intelligence 1,495 Application User 10

Sales

iStore 50,000 Processor 2

iPayment 50,000 Processor 2

TeleSales 2,995 Application User 10

Collections 1,195 Application User 10

Sales Online 3,995 Application User 10

Option: Mobile Sales 1,495 Application User 10

Option: Wireless Option for Sales 295 Application User 10

Quoting 1,195 Application User 10

Partners Online 995 Partner User 10

Sales Intelligence 1,495 Application User 10

Incentive Compensation 495 Compensated Individual 10

Order Fulfillment

Order Management 3 0.6000 Order Line 50,000

Option: Release Management 1,3 0.2000 Order Line 50,000

Advanced Pricing 3 0.2000 Order Line 50,000

Configurator 150,000 Processor 1

SellingPoint Mobile Configurator 4,500 Application User 10

Mobile Supply Chain Applications 2,995 Application User 5

Warehouse Management 6,995 Application User 15

Transportation 6 5,000 $M Annual Transportation Spend 60

Supply Chain Planning

Advanced Supply Chain Planning 1,500 $M Cost of Goods Sold 60

Option: Constraint Based Optimization 1 375 $M Cost of Goods Sold 60

Option: Inventory Optimization 1 750 $M Cost of Goods Sold 60

Global Order Promising 300 $M Cost of Goods Sold 60

Demand Planning 600 $M Cost of Goods Sold 60

Supply Chain Intelligence 500 $M Cost of Goods Sold 60

Supply Chain Exchange 6,10 1,500 $M Cost of Goods Sold 60

Procurement

Purchasing 2 3,995 Application User 5

iProcurement 5 Purchase Line 5,000

Purchasing Intelligence 3.00 Purchase Line 5,000

iSupplier Portal 1.00 Purchase Line 5,000

Exchange Marketplace 6 5,000 $M Annual Transaction Volume 300

Sourcing 10 5,000 $M Annual Transaction Volume 20

Manufacturing

Discrete Manufacturing 2 3,995 Application User 10

Option: Flow Manufacturing 1 2,995 Application User 10

Option: Manufacturing Scheduling 1 1,495 Application User 10

Process Manufacturing 2 3,995 Application User 10

Manufacturing Intelligence 995 Application User 10

Shop Floor Management 4,995 $M Cost of Goods Sold 30

4-Year Term License at 60% of Perpetual License; 2-Year Term License at 35% of Perpetual License, 1-Year Term License at 20% of Perpetual License.


Available on all e-Business Suite products:

Hosting available at 2% of Perpetual License per month for Computer Services and 3% of Perpetual License per month for

Administration Services, subjected to the Hosting Discount Schedule available on http://esource.oraclecorp.com



Service

iSupport 50,000 Processor 2

TeleService 2,995 Application User 10

Service Online 2,995 Application User 10

Option: Depot Repair 995 Application User 10

Option: Spares Management 995 Application User 10

Option: Wireless Option for Service 595 Application User 10

Advanced Service Online 3,995 Application User 10

Advanced Scheduler 695 Field Technician 10

Mobile Field Service 1,995 Field Technician 10

Quality Online 2,995 Application User 10

Service Intelligence 1,495 Application User 10

Customer Intelligence 50 Employee 100

CRM Data Model 4,995 Application User 10

Contracts

Sales Contracts 5,995 Application User 10

Service Contracts 5,995 Application User 10

Rights Contracts 5,995 Application User 10

Project Contracts 5,995 Application User 10

Contracts Intelligence 1,495 Application User 10

Projects

Project Costing 2 3,995 Application User 5

Project Billing 2,995 Application User 5

Internet Time 125 Application User 50

Project Resource Management 395 Person 25

Product Development Exchange 6 1,995 Application User 250

CADView-3D (Price in advance of availability) 995 Application User 100

Financial

Financials 2 3,995 Application User 5

Treasury 24,995 Application User 4

Financials & Sales Analyzers 1,495 Application User 5

Internet Expenses 5 Expense Report 1,000

iReceivables 50 1K Invoice Line 20

Financials Intelligence 50 Employee 100

Activity Based Management 95 Employee 500

Balanced Scorecard 95 Employee 500

Human Resources

Human Resources 60 Person 100

Self-Service Human Resources 25 Person 100

Payroll 60 Person 500

Time and Labor 35 Person 100

Advanced Benefits 40 Person 500

HR Intelligence 25 Person 100

Training Administration 30 Trainee 100

Other

Tutor for Applications 5 495 Application User 5

Self-Service Tutor for Applications 5 20 Employee 5

EDI Gateway 29,995 Computer 1

Applications Read-Only User 1,495 Application Read-Only User 1

(for Financials, Purchasing, Project Costing, Sales Contracts, Service Contracts, Rights Contracts, Project Contracts, Discrete Manufacturing, and Process Manufacturing)

iLearning 4 30 Trainee 5,000





Application Technologies

Interaction Center

Advanced Inbound 995 Workstation 50

Advanced Outbound 995 Workstation 50

Scripting 595 Workstation 50

eMail Center 1,995 Workstation 50

Interaction Center Intelligence 595 Workstation 50

iMeeting (price approved in advance of availability) 50,000 Processor 2

Vertical Applications

Communications/Utilities

CRL Financial Management 8 249,995 Module 1

0.2500 Per Subscriber Thereafter 1

Network Logistics (Network Asset Tracking) 8 249,995 1st 200,000 Subscribers 1


Telco Provisioning 8 249,995 Module 1


Number Portability 8 249,995 Module 1

10 Ported Number/Year 1

Public Sector/University

Student System 115 Student 2,500

Grants 3,995 Application User 5

Financial Services

Performance Analyzer 70 Employee 1,000

Transfer Pricing 70 Employee 1,000

Transfer Pricing Online 750 Application User 5

Budgeting and Planning 3,000 Application User 5

Risk Manager 60 Employee 1,000

Financial Data Manager 200,000 Computer 1

FTI Integration to GL 100,000 Computer 1

Financial Services Provisioning 0.2000 Service Order Line 50,000

Health Care

Adverse Event Reporting System 15,000 Application User 5

Clinical 15,000 Application User 5

Option: Distributed Study Conduct 1 3,000 Application User 5

Remote Data Capture 9 9 CRF Page 10,000

Thesaurus Management System 7 9,000 Application User 1

Thesaurus Management System - Read-Only 7 1,000 Application Read-Only User 5



Available on all e-Business Suite products:


1 An option must be licensed at the same level as its parent. Example: number of Flow Manufacturing users = number of Discrete

Manufacturing users. 2 Primary Usage: is defined as each Application User of the following applications: Financials, Discrete Manufacturing, Process

Manufacturing, Project Costing and Purchasing. Each such User is counted only once based on primary usage. You must specify

how many Application Users you are licensing for each application. Primary Usage of one of the applications listed above

provides the Application User with the right to use any or all of the other application programs listed above for which you are

licensed. Primary Usage does not provide you with the right to use other application programs including the extensions or

options to the application programs listed above. 3 If the revenue per order line (= company's annual revenue divided by the number of annual order lines) is between

$50.00 & $74.99, the price per order line is 0.4000 for Order Management, 0.1400 for Release Management

and 0.1400 for Advanced Pricing. Between $25.00 & $49.99, it is 0.2000 for OM, 0.0700 for RM and for AP.

Between $0.0001 & $24.99, it is 0.1000 for OM, 0.0300 for RM and for AP. If the revenue per order line is

greater than $75, equal to $0 or unknown, the price per order line is 0.6000 for OM, 0.2000 for RM and for AP. 4 Must be hosted by Oracle, the hosting fee is 5% of Perpetual License per month (2% for Computer Services and 3%

for Administration Services), subjected to the Hosting Discount Schedule available on http://esource.oraclecorp.com 5 The number of Applications Users for Tutor for Applications must match the number of Application Users of each Application

for which the customer is using Tutor. If the application is licensed with a metric based on all the individuals in an organization,

i.e., Person, Employee, then everyone in the LOB or organization must be licensed using the Self Service Tutor for

Applications. If the application is licensed with any other metric, i.e., Purchase Line, Order Line, then the number of Application

Users for Tutor for Applications must match the number of Application Users that the customer would have licensed for the

application, had this metric been available. 6 This product requires HQAPP approval.

7 If licensed with Clinical, the total number of application users and application read-only users of Thesaurus Management System

must match the number of application users of Clinical. If licensed separately, the minimum of application users for Thesaurus

Management System is 1, the minimum of application read-only users is 5. 8 Customers must pay for both the module and the subscriber/workstation fee.

9 Remote Data Capture can only be licensed for remote site users. In house entry users require a Clinical license.

10 Shared Services hosting is also available for this product at 1% of Perpetual License per month, subjected to the Hosting Discount

Schedule available on http://esource.oraclecorp.com

Prices in USA (Dollar) Oracle Education Subscription

Subscription Licensing Metric Frequency Minimum

Learning Network 1 349 Hosted Named User Yearly 1

99 Hosted Named User 3 Months 1

iLearning 2 4 Hosted Named User Monthly 5,000

1 Terms of use are described in the online Professional Subscription Agreement.

2 At the minimum, the customer must license a number of Named Users and Months that are equal to USD $5,000 or the equivalent currency.

DEFINITIONS

Named User: is defined as an individual authorized by you to use the programs which are installed on a single server or multiple servers, regardless of whether the individual is actively using the programs at any given time. A non human operated device will be counted as a Named User in addition to all individuals authorized to use the programs, if such devices can access the programs. If multiplexing hardware or software (e.g., a TP monitor or a web server product) is used, this number must be measured at the multiplexing front end. Processor: shall be defined as all processors where the Oracle programs are installed and/or running. Programs licensed on a Processor basis may be accessed by your internal users (including agents and contractors) and by your third party users. Professional User: is defined as an individual authorized by you to use the application programs which are installed on a single server or multiple servers, regardless of whether or not the individual is actively using the programs at any given time. For the purposes of Order Management, Advanced Pricing and Purchasing, Professional Users are allowed to manually enter orders directly into these programs but any orders transmitted or executed electronically (via EDI, XML or other electronic means including purchase orders transmitted from Oracle Purchasing) must be licensed separately using the Order metric. Professional User - External: is defined as an individual, who is not your employee, contractor or outsourcer, authorized by you to use the application programs which are installed on a server or multiple servers, regardless of whether or not the individual is actively using the programs at any given time. For the purposes of Order Management, Advanced Pricing and Purchasing, Professional Users - External are allowed to manually enter orders directly into these programs but any orders transmitted or executed electronically (via EDI, XML or other electronic means including purchase orders transmitted from Oracle Purchasing) must be licensed separately using the Order metric. Employee User: is defined as an individual authorized by you to use the application programs which are installed on a single server or multiple servers, regardless of whether or not the the individual is actively using the programs at any given time. Your human resource personnel that require access to the Oracle Self Service Human Resources program may not be licensed as employee users, but must be licensed as professional users. Additionally, your technical support personnel that require access to the Oracle iSupport program may not be licensed as employee users, but must be licensed as professional users. Non Employee User - External: is defined as an individual, who is not your employee, contractor or outsourcer, authorized by you to use the application programs which are installed on a single server or multiple servers, regardless of whether or not the individual is actively using the programs at any given time. Application User: is defined as an individual authorized by you to use the application programs which are installed on a single server or on multiple servers regardless of whether the individual is actively using the programs at any given time. Application Read-Only User: is defined as an individual authorized by you to run only queries or reports against application programs for which you have acquired Applications User licenses. Adapter: is defined as each software code interface, installed on each Application Interconnect hub, which facilitates communication of information between third party software applications and Oracle programs. Annual Transaction Volume: is defined as the U.S. dollar denominated total value of all purchase orders transacted and all auctions conducted through the Oracle Exchange Platform by you and others during the applicable year of the Oracle Exchange Platform license regardless of whether any such auction results in a purchase order, provided that an auction resulting in a purchase order shall only be counted against the Annual Transaction Volume once. Annual Transportation Spend: is defined as the U.S. dollar denominated total value of all transportation and logistics service purchase orders, auctions and Request for Quotes (RFQs) conducted through the Oracle Transportation Platform by you and others during the applicable year. Auctions and RFQs must be counted regardless of whether the auction or RFQ results in a purchase order; if an auction or RFQ results in a purchase order it shall only be counted toward the Annual Transportation Spend once. If the Annual Transportation Spend is unknown to you, then the Annual Transportation Spend shall be equal to 15% of total company revenue. Case Report Form (CRF) Page: is defined as the "electronic equivalent" of what would be the total number of physical paper pages initiated remotely by the Program (measured explicitly in the Program as Received Data Collection Instruments) during a 12-month period. You may not exceed the licensed number of CRF pages during any 12-month period unless you acquire additional CRF pages licenses from us. Compensated Individual: is defined as an individual whose compensation or compensation calculations are generated by the programs. The term Compensated Individual includes, but is not limited to, your employees, contractors, retirees, and any other Person. Computer: is defined as the computer on which the programs are installed. A Computer license allows you to use the licensed program on a single specified computer.

Cost of Goods Sold: is defined as the total cost of inventory that a company has sold during their fiscal year. If Cost of Goods Sold is unknown to you then Cost of Goods Sold shall be equal to 75% of total company revenue. Employee: is defined as an active employee of yours. (note: The value of these applications is determined by the size of the active employee population and not the number of actual users. Therefore, all of your active employees must be included in your order when licensing these applications.) Entry: is defined as a unique item (e.g., object, person, entity or item of information) stored within the programs. Replicated entries stored within the program on multiple servers are counted as a single entry. Expense Report: is defined as the total number of expense reports processed by the iExpenses during a 12 month period. You may not exceed the licensed number of expense reports during any 12 month period. Field Technician: is defined as an engineer, technician, representative, or other person who is dispatched by you to the field using the programs. Hosted Named User: is defined as an individual authorized by you to access the hosted service, regardless of whether the individual is actively accessing the hosted service at any given time. Invoice Line: is defined as the total number of invoice line items processed by the program during a 12 month period. You may not exceed the licensed number of Invoice Lines during any 12 month period unless you acquire additional Invoice Line licenses from us. Module: is defined as each production database running the programs. Order Line: is defined as the total number of order entry line items processed by the program during a 12 month period. Multiple order entry line items may be entered as part of an individual customer order or quote and may also be automatically generated by the Oracle Configurator. You may not exceed the licensed number of Order Lines during any 12 month period unless you acquire additional Order Line licenses from us. Partner User: is defined as an individual authorized by you to use the Oracle Partners Online program which is installed on a single server or on multiple servers regardless of whether the individual is actively using the Oracle Partners Online program at any given time. Person: is defined as your employee or contractor who is actively working on behalf of your organization or a former employee who has one or more benefit plans managed by the system or continues to be paid through the system. For Time and Labor, a person is defined as an employee or contractor whose time or labor (piece work) or absences are managed by the system. For Project Resource Management, a person is defined as an individual who is scheduled on a project. The total number of licenses needed is to be based on the peak number of part-time and full-time people whose records are recorded in the system. Ported Number: is defined as the telephone number that end users retain as they change from one service provider to another. This telephone number originally resides on a telephone switch and is moved into the responsibility of another telephone switch. Purchase Line: is defined as the total number of purchase line items processed by the application during a 12 month period. Multiple purchase lines may be created on either a requisition or purchase order or may be automatically generated by other Oracle Application programs. For iProcurement, Purchase Lines are counted as all line items on an approved requisition created in iProcurement. For iSupplier Portal and Purchasing Intelligence, Purchase Lines are counted as the line items on purchase orders processed through each of those applications. This does not include communication on the same P.O.. For each application, you may not exceed the licensed number of Purchase Lines during any 12-month period unless you acquire additional Purchase Line licenses from us. You may acquire a different number of Purchase Line licenses for each program (Number of Purchase Lines for iProcurement could be a smaller number than for iSupplier Portal). Service Order Line: is defined as the total number of service order entry line items processed by the program during a 12 month period. Multiple service order entry line items may be entered as part of an individual customer service order or quote. You may not exceed the licensed number of Service Order Lines during any 12 month period unless you acquire additional Service Order Line licenses from us. Stockkeeping Unit (SKU): is defined as an inventory item at a particular geographic location. For example, one product stocked at the plant and at six different distribution centers would represent seven SKUs.

Student: is defined as any named user enrolled in the University. Subscriber: is defined as (a) a working telephone number for all wireline devices; (b) a portable handset or paging device that has been activated by you for wireless communications and paging; (c) a residential drop or a nonresidential device serviced by a cable provider; or (d) a live connected utility meter . The total number of Subscribers is equal to the aggregate of all types of Subscribers. If your business is not defined in the primary definition of Subscriber above, Subscriber is defined as each U.S. $1,000 increment of your gross annual revenue as reported to the SEC in your annual report or the equivalent accounting or reporting document. Suite: is defined as all the functional software components described in the product documentation. Trainee: is defined as an employee, contractor, student or other person who is being recorded by the program. Workstation: is defined as the client computer from which the programs are being accessed, regardless of where the program is installed. $M in Revenue: is defined as one million United States dollars in all income (interest income and non interest income) before adjustments for expenses and taxes generated by You during a fiscal year. GENERAL LICENSING RULES

TERM DESIGNATION

If your Program License does not specify a term, the Program license is perpetual and shall continue unless terminated as otherwise provided in the

Agreement.

4 Year Term: A Program license specifying a 4 Year Term shall commence on the Effective Date of the order and shall continue for a period of 4 years. At

the end of the 4 Year Term the Program license shall terminate automatically.

2 Year Term: A Program license specifying a 2 Year Term shall commence on the Effective Date of the order and shall continue for a period of 2 years. At

the end of the 2 Year Term the Program license shall terminate automatically.

1 Year Term: A Program license specifying a 1 Year Term shall commence on the Effective Date of the order and shall continue for a period of 1 year. At

the end of the 1 Year Term the program license shall terminate. A program license specifying a 1 Year Term may only be used for providing internet

hosting services.

Oracle SUPPORT SERVICES Oracle Support Services (OSS) offers the following programs: Updates Subscription Service to provide customers with the right to Oracle product upgrades,

Oracle Product Support for 24x7 support of all Oracle products, and Oracle Premium Support for a menu of additional services designed to provide an

enhanced level of support. Services may vary by country. For availability, contact your local Support Sales representative. For a complete description

of Oracle Support Services programs, refer to the internal Sales Support website at http://marketing.us.oracle.com and select Support Marketing.

Updates Subscription Service

Updates Subscription Service is a service that provides customers with rights to new Oracle releases including product upgrades, maintenance releases

and patches. This service may be purchased as a stand-alone annual subscription. Updates are 15% of list Perpetual license fees.

Product Support

Product Support is a 24x7 support service that provides direct access to Oracle experts for product-specific questions about installing

and operating Oracle software. Web based support is provided via OracleMetaLink. Features of MetaLink include proactive notifications, customized

home pages, technical libraries and forums, product life-cycle information, a bug database, and the ability to log technical assistance requests.

Product Support is an annual fee and is priced at 7% of list perpetual license fees. Updates Subscription Service is a prerequisite.

Premium Support

Premium Support is designed to provide an enhanced level of support to Oracle customers. Premium Support delivers tailored, flexible support solutions

built to meet the customers' specific business requirements. Premium Support customers have the flexibility to purchase standard or combine standard

services with specific offerings to provide a full solution.

Contact your local Support Sales representative for Premium Support information and pricing.

Incident Support

Incident Support is a web based incident pack support model through which technical support is available in packages of 10 incidents at

a cost of 1,800 USA (Dollar). This service is available for the following products, across all platforms:

· Oracle Database Standard Edition

· Oracle Database Personal Edition

· Oracle Database Lite

With the purchase of Incident Support, customers will receive access to OracleMetaLink which provides access to 24x7 web-based technical support and

Technical Assistance Request access via the web.

Customer Support Services Policies and Definitions

The complete policy can be found in the Technical Support Policies at http://www.oracle.com/support

december 28, 2001 updated february 10, 2003 prices … · december 28, 2001 updated february 10,...

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