defaulting to open- ryan buell
DESCRIPTION
Defaulting to Open: How Open Data Can Build Trust in Government Ryan Buell, Assistant Professor, Harvard Business School on learnings from Boston about how open data can increase residents' trust in their local government. http://www.youtube.com/watch?v=CofaLJZB1ag&index=45&list=PL65XgbSILalWFStqV0z0N9pvftstJ8AAhTRANSCRIPT
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SURFACING THE SUBMERGED STATEOperational Transparency in Government Services
RYAN W. BUELL Assistant Professor of Business Administration, Harvard University !MICHAEL I. NORTON Professor of Business Administration, Harvard University
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OPERATIONALYCNERAPSNRAT
Showing the work.
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No 60%
Yes 40%
Blind
No 78%
Yes 22%
Transparent
DO YOU THINK GOVERNMENT THREATENS YOUR PERSONAL RIGHTS AND FREEDOMS?
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No 66%
Yes 34%
Blind
No 43%
Yes 57%
Transparent
GOVERNMENT OFTEN DOES A BETTER JOB THAN IT’S GIVEN CREDIT FOR?
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Negative 23%
Positive 77%
Blind
Negative 9%
Positive 91%
Transparent
IN GENERAL, IS GOVERNMENT’S EFFECT ON YOUR LIFE POSITIVE OR NEGATIVE?
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Avg.
% o
f top
cat
egor
y re
spon
ses
20%
27%
34%
41%
48%
55%
Attitudes Support
50%
43%
38%
29%
TRANSPARENCY IMPROVES ATTITUDES AND INCREASES SUPPORT FOR PROGRAMS
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OPERATIONALYCNERAPSNRAT
Showing the work.
Operational Transparency
Perceived Effort Appreciation Perceived
Value
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OPERATIONALYCNERAPSNRAT
Showing the work.
• Low cost application of open data • Improves resident attitudes and support
for programs • Measurable impact
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RYAN W. BUELL | HARVARD BUSINESS SCHOOL | [email protected]