Get connected with the PF Brand: its history, its mission, and its focus

on Raving Fans service

Get the tools you need to be able to deliver everything our brand has to

offer to our members

Take your learning to the next level with a closer look at different areas

of daily operations.

Version 3.4 - 12.19.2016

Confidential and Proprietary - ©2016 PFIP, LLC

Connect: The Judgement Free Zone A video introduction to the foundation of the Planet Fitness mission and Brand 10-15 min

Connect: Orientation Part 1 A brief history of Planet Fitness, what the Judgement Free Zone means to us, and why we’re excited that you joined our team! <10 min

Connect: Orientation Part 2 A deeper look at some of the policies and procedures that make Planet Fitness unique and help us consistently maintain our brand 40-60 min

Connect: Raving Fans Discover why “Raving Fans” are central to the Planet Fitness culture and learn to provide “Raving Fans” service every time. 30-45 min

Connect: The Judgement Free

Generation

A brief introduction to our philanthropic initiative, with quick access to the tools you will need to join the Judgement Free Generation. 5-10 min

Connect: You Belong Customer Service

Updated!

Learn how a positive attitude, maintaining the Judge-ment Free Zone, and active listening skills all contribute to-wards building strong relationships and customer loyalty to Planet Fitness. 20-30 min

Deliver: The Info Call See and hear a sample call and learn the answers to all the questions needed to deliver the Info Call. 20-30 min

Deliver: The Club Tour Discover why we conduct club tours according to a system and learn how to deliver a proper tour. 60 min

Deliver: The Club Walk-Around Discover why we perform regular walk-arounds and what to look for in a walk-around 15-20 min

Deliver: Un Recorrido Alrededor A Spanish language version of the Club Walk-Around course 10-15 min

Explore: Crisis Communication Plan Discover how to respond and who to contact in a crisis situation 10-15 min

Explore: PCI DSS Compliance Learn how to keep payment card information and member’s confidential information safe and secure 30-45 min

Explore: The PF Mobile App Learn how to navigate the PF Mobile app and what each of its features can do for our members. 10-15 min

Explore: Security Awareness to

Protect our Planet Learn about the types of attacks that threaten secure information in our clubs and how you can protect our brand, our members, and our Planet. 30-40 min

Connecting club leaders with tools and resources to develop in a

leadership role

Version 3.4 - 12.19.2016

Confidential and Proprietary - ©2016 PFIP, LLC

Lead: A Team Building Session New!

Learn how a team at Planet Fitness HQ overcame their challenges to become stronger as a group, then utilize the resources provided to facilitate a Team Charter session with your own team 10-15 min

Lead: Brand Excellence—More than just

a Number New!

Discover why Brand Excellence is more than just a number, and Self-Brand Excellence Reviews are more than just another leadership task. Learn the benefits of implementing Self-BERs in your operations and view expert advice to conducting Self-BERs via video tutorials and printable guides. 30 min

Lead: FRM Tips and Tools for Club

Managers

A launch page with resources to assist club managers with understanding and navigating the new Franchise Relationship Management site. 10-15 min

Lead: How to Sign up Users A printable file explaining how a Manager of a user group in PFU can register new users in their group.

Printable

resource

Lead: Leadership Playbook Launch

A valuable reference of leadership-specific topics, the Planet Fitness Leadership Playbook has been created for use as a reference and training tool for new leaders.

Printable

resource

Lead: Monthly Employee Stats New!

An overview of the monthly employee statistics Excel worksheet including how to fill out the sheet and how to

best apply the information that’s been tracked. 10-20 min

Lead: Monthly Membership Stats New!

An overview of the monthly membership sales statistics Excel worksheet, including how to fill out the statistics sheet, how to best apply the information that’s been tracked and how to automate the report. 10-20 min

Lead: Regional Manager—Presales

Part of a series of four filmed presentations from the Regional Manager workshop presented in May 2016. This content focuses on current best practice recommendations for clubs in Presale. 50 min

Lead: Regional Manager—Reporting

Part of a series of four filmed presentations from the Regional Manager workshop presented in May 2016. This content focuses on reporting best practices for managing different aspects of the business. 30 min

Lead: Regional Manager—Same Store

Sales

Part of a series of four filmed presentations from the Regional Manager workshop presented in May 2016. This content focuses on tracking same store sales , identifying driving factors, and ideas for influencing same store sales. 50 min

Lead: Regional Manager—Time

Management

Part of a series of four filmed presentations from the Regional Manager workshop presented in May 2016. This content focuses on improving time management techniques to better manage the multiple responsibilities of a regional manager. 20 min

Lead: SMART Goal Setting for Success The first in a series of courses designed for Planet Fitness leaders, this course focuses on setting SMART goals and following an action plan to achieve your goals. 60 min

View: Preventative Maintenance by

Cybex A guide to performing preventative maintenance and

cleaning Cybex equipment.

Printable

resource

View: Preventative Maintenance by

Life Fitness A guide to performing preventative maintenance and

cleaning Life Fitness equipment.

Printable

resource

View: Tanning Lamp & Starter

Replacement New! A video tutorial for replacing tanning lamps and starters in

an Ergoline tanning booth. <5 min

Version 3.4 - 12.19.2016

Confidential and Proprietary - ©2016 PFIP, LLC

Quick access to view resources.

Operate: DataTrak Guest Conversion How to convert a guest to a member in DataTrak <10 min

Operate: Fast-Add a Guest How to add a Black Card guest as a prospect in DataTrak <10 min

Operate: Interactive Draft 10NR ACH A review of the billing process for a 10NR membership with ACH payment 10-15 min

Operate: Interactive Draft 10NR CC A review of the billing process for a 10NR membership with CC payment method. 10-15 min

Operate: Interactive Draft BCM ACH A review of the billing process for a BC membership with ACH payment method. 10-15 min

Operate: Interactive Draft BCM CC A review of the billing process for a BC membership with CC payment method. 10-15 min

Operate: Logging Black Card Amenities How to log all Black Card amenities in DataTrak <10 min

Operate: Logging Missed Tours and

Info Calls How to log missed tours and info calls in DataTrak

<10 min

Operate: Member Cancel Process How to cancel a membership in DataTrak <10 min

Operate: Member Conversion How to convert a member from one membership to another in DataTrak <10 min

Operate: Member Join Process How to add a new membership in DataTrak <10 min

Operate: PE@PF How to manage PE@PF through DataTrak 20-30 min

Operate: Processing a Retail Transaction

New!

How to process the sale of a retail item using the POS system

<10 min

Operate: Secondary Billing Info How to add secondary billing to a member’s account in DataTrak <10 min

A series of interactive tutorials for operating the DataTrak system .