delivering a custom cash management … · delivering a custom cash management solution, peace of...

Delivering a custom cash management solution, peace of mind to a leading apparel chain | 1.800.888.2129 | [email protected] 1

DELIVERING A CUSTOM CASH MANAGEMENT SOLUTION, PEACE OF MIND TO A LEADING

APPAREL CHAINDTLR Sees ROI in Implementing Dunbar Cash Management Services

Cash Management Smart Safes, EZ Change, and Armored Services

mailto:sales%40dunbararmored.com?subject=Dunbar%20Armored%20Cash%20Management%20DTLR

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01. Client Background

02. The Challenge

03. The Dunbar Solution

04. The Results

About the Client

DTLR has long been a leader in the urban

lifestyle apparel industry, serving as the go-to

source for iconic brands like NIKE, Adidas, and

Converse. With 107 stores, located in major

cities across the eastern United States, DTLR

provides its customers with fashionable

apparel, footwear, and accessories. The retail

chain has also become a major destination for

limited-release shoes, including those in NIKE’s

iconic Jordan line.


01.Client Background Quick Facts

The Client: Downtown Locker Room (DTLR)

Industry: Apparel & Fashion

Location: United States of America

A leader in urban lifestyle apparel, footwear, and accessories.

1,700 +Expert employees

$230 MILLIONAnnual revenue

1982 Established



With high-ticket items for sale (a single pair of limited-

release Jordans can fetch close to $300) and a large

percentage of stores in urban locations, DTLR sees an

unusually large volume of cash-based transactions.

Accordingly, preventing theft and minimizing risk—

particularly at the company’s streetfront locations—was

always top of mind for company leadership. Each day,

store managers shouldered the responsibility of physically

transporting cash to the bank for deposit or to make

change. With eyes set on rapid growth, DTLR management

turned their attention toward adopting a more secure and

automated cash flow process, one that would give them

the ability to easily monitor in-store cash handling, verify

revenue totals, and pinpoint any discrepancies.

02.The Challenge


DTLR’s pursuit of the right cash management partner was simplified once they heard about Dunbar’s proven track record in the retail industry. Early conversations enlightened DTLR on how Dunbar’s comprehensive cash management solutions would give them an unrivaled view into all cash handling activities across their locations.

Why They Chose Dunbar

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“We picked Dunbar because they came highly

recommended to us. Some of our new senior

managers were very familiar with Dunbar and

understood the relationship that Dunbar had with

its partners.”

-DTLR VP of Operations


03.The Dunbar Solution

Knowing DTLR needed greater security and insight

into its in-store cash handling activities, Dunbar

worked quickly to map out a custom solution built

around its innovative Smart Safes.

“We sat down with the Dunbar team and decided

to run a test in a group of stores in a local market.

After a 90+ day period we decided to move

forward and put the Smart Safe solution in all of

our street stores in Dunbar’s service area.”



Securing Cash, Safeguarding Employees

The advanced technological features of Dunbar’s Smart Safes

provided each DTLR store manager with a clear view into the

cash handling operations at their location. Suddenly, every dollar

that passed from customer to cashier was scanned by the safe,

timestamped with employee information upon deposit, and

reported to DTLR’s digital dashboard.

Furthermore, the Dunbar Smart Safe solution eliminated the need

for store managers to make risky trips to the bank. Several times

a week, Dunbar armored trucks pick up cash from store safes and

securely transport it to one of Dunbar’s nationwide Cash Vaults for

verification before moving it to DTLR’s bank.

With the deposit process now mechanized by Dunbar’s Smart

Safe Solution, there was only one issue left to settle—DTLR’s ability

to get change orders from the bank. Dunbar was able to resolve this

last concern with its EZChange service. This Dunbar offering allows

DTLR to order their change directly from Dunbar and have it

delivered at the same time as their deposit pick ups.

Dunbar’s UniqueApproach

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Technology & Services Provided

• Cash Management Smart Safes

• EZChange

• Armored Services

Collectively, this comprehensive

suite of services helped mitigate

the risks that initially made DTLR’s

growing business vulnerable.


“EZCHANGE AND THEIR SMART SAFE TECHNOLOGY TOTALLY REMOVED THE NEED FOR EMPLOYEES TO LEAVE THE STORE FOR ANYTHING RELATED TO CASH. BOTH OF THOSE SERVICES

MET OUR MAIN CHALLENGES.” - DTLR VP of Operations

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Dunbar’s cash management solutions allow

DTLR to run business more efficiently.

Eliminating bank trips saves employee time and

allows for greater productivity. Tracking dollars

and deposits helps to mitigate risk of theft

either by employees or by outside sources.

And safeguarding cash while it’s being moved

from store to bank prevents the risk of loss during

transit. Yet, it may be the intangible and

unquantifiable benefits of the partnership that

provide the most impact for DTLR.

04.The Results



“OUR EMPLOYEES TELL US THAT THEY FEEL SO MUCH SAFER WITH THE SMART SAFE SOLUTION IN THE STORES. IF AN EMPLOYEE MOVES FROM A STORE WITH A SMART SAFE TO ONE THAT DOESN’T HAVE

ONE YET, ONE OF THEIR FIRST QUESTIONS IS, ‘HOW COME WE DON’T HAVE DUNBAR IN HERE, AND WHEN

CAN I EXPECT TO GET IT?’ ” - DTLR VP of Operations

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Steadfast Support

The sense of partnership between DTLR and Dunbar goes beyond business efficiency and peace of mind. At its core, the relationship is based on impeccable customer service, a hallmark of Dunbar’s legacy of more than 100 years in the cash management business.

“The level of support and customer

service we get from Dunbar is

extremely high. We had a situation

with a store recently; I emailed my

contact at 4:50 in the afternoon that

day and he called me on my cell phone

within a minute. Within 3 minutes,

somebody from Dunbar was resolving

the issue with the store.”


Outcome:

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Safety

Savings

Security

When employees shoulder the responsibility of

reconciling and transporting cash, they aren’t able

to provide the level of customer service the modern

consumer demands, which can in turn translate to

fewer sales.

Not only can a well-designed cash management

system increase sales, but it can also stop theft and

prevent serious legal troubles. Dunbar has been

transporting money safely since 1923, and we offer

the latest technology to keep your cash and coin

secure and available when you need it most. When

companies partner with Dunbar, they experience

benefits that produce direct, bottom-line value.

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Conclusion

Visit DunbarArmored.com

http://DunbarArmored.com

Cash management is a complex and critical

component of many businesses—one that

Dunbar helps make as easy and worry-free as

possible. Dunbar’s cash management experts

are ready to assess your business situation and

recommend a solution that will give you peace

of mind about your operations.

To request a security assessment and learn what

Dunbar can do to help your business manage its

cash, call, or email:

1.800.888.2129

1.844.552.7028

[email protected]

[email protected]

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Contact Us

Visit DunbarArmored.com


mailto:sales%40dunbarsecured.com?subject=Dunbar%20Armored%20Cash%20Management%20DTLR

http://DunbarArmored.com

delivering a custom cash management … · delivering a custom cash management solution, peace of...

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